100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 22,2018
Jan 22,2018
0
people found
this helpful
this helpful
Our short time with Waterfords has been one of the worst estate agents experiences of my rental life. Upon agreeing to a tenancy, we were subject to make a £500 'good faith' deposit on top of all the usual fees. On check-in day, the property had not been cleaned nor had essential maintenance been given in the six or so weeks since we first viewed the property. (the kitchen roof leaked, the kitchen cupboard hinges rusted plus much, much more). We later found out from the neighbour that the previous tenant passed away in the property which shocked us further that there was a cleaning oversight from Waterfords Fleet.
Waterfords sold the lie that maintenance and cleaning would be performed prior to the tenancy starting, but two months in and we were still waiting for several jobs to be completed. We have recently requested repairs to windows and other areas of the house, such as dangerous wiring from lights in the kitchen but we have had no update in over a month. Every single time we have had to chase the property management team in Fleet for an update for any sort of progress, often having to remind Waterfords of what the situation/problem is in the first place. There seems to be zero proactiveness in their approach to property management (unless it involves collecting money from tenants!)
Finally, it seems that we are not the only renters in this similar situation. At least in our area, we know of another neighbour who started tenancy with Waterfords but are due to leave before the end of their 12-month initial tenancy.
Waterfords sold the lie that maintenance and cleaning would be performed prior to the tenancy starting, but two months in and we were still waiting for several jobs to be completed. We have recently requested repairs to windows and other areas of the house, such as dangerous wiring from lights in the kitchen but we have had no update in over a month. Every single time we have had to chase the property management team in Fleet for an update for any sort of progress, often having to remind Waterfords of what the situation/problem is in the first place. There seems to be zero proactiveness in their approach to property management (unless it involves collecting money from tenants!)
Finally, it seems that we are not the only renters in this similar situation. At least in our area, we know of another neighbour who started tenancy with Waterfords but are due to leave before the end of their 12-month initial tenancy.
Comment on agent fees
Extorniant. Required £500 'good faith' deposit as well as usual fees. Something near £800 in admin fees plus potential renewal fees (if we were staying).
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Mar 2018
reviewed by 'sassle'
22nd Jan 2018
reviewed by 'Josh'
Opening Hours
Address
Waterfords Estate Agents
108 Fleet Road
Fleet
Hampshire
GU51 4PA
01252 623333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £450,000 | £450,000 |
| Lettings | 0% | 0% | £1,250 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 23,2018
Mar 23,2018
0
people found
this helpful
this helpful
Very helpful and attentive to my questions. Sold my house incredibly quickly and for a great price. Thanks team Fleet!...
read full review
read full review
Comment on agent fees
Very good for service level received.
Was this helpful?
Yes
Yes
Jan 22,2018
Jan 22,2018
0
people found
this helpful
this helpful
Our short time with Waterfords has been one of the worst estate agents experiences of my rental life. Upon agreeing to a tenancy, we were subject to make a £500 'good faith' deposit on top of all the usual fees. On check-in day, the property had ...
read full review
read full review
Comment on agent fees
Extorniant. Required £500 'good faith' deposit as well as usual fees. Something near £800 in admin fees plus potential renewal fees (if we were staying).
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
