96% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Jan 17,2018
Jan 17,2018
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Chase Buchanan would appear to be a very efficient agent but what if things go terribly wrong?
I rented a cottage in Richmond from Chase Buchanan a few months a go.
On the day of check in I met with both my landlord and the estate agent.
Whilst the landlord was checking the carbon monoxide alarm I asked to open the doors leading to the garden which didn't have a key in the lock at the time.
I pushed on them to look outside and they opened up at which point my landlord casually commented that they were a security risk.
Having just moved in I didn't want to cause issue so didn't raise the security again.
A week later I got broken in to whilst in the house asleep.
The burglar entered the property from the same doors.
We have a dog and I was up watching TV but heard nothing because no real force was used to break in and no locks were broken.
Our car was stolen along with irreplaceable jewellery that wasn't insured, a value of over ninety thousand pounds.
The consequences have been devastating to me financially.
I no longer felt safe in the house and the landlord refused to put an alarm system in but suggested that he would pay for half the cost of security gates.
He kept on referring to the inventory report that I had agreed to even though he knew that those doors were not secure.
Eventually I decided I could no longer live in the cottage and asked if I could leave once they found a replacement tenant.
I felt this was the best decision for me and also the Landlord as the break in had financially crippled me and I felt the landlord would appreciate me ending the tenancy early to avoid possible arrears in rent.
I strongly feel very let down by both my landlord and chase buchanan.
Both landlord and agent were aware that the security on the cottage was at risk before I got broken in to, the landlord refered to this in front of the agent from Chase Buchanan and for this reason
I don't think this situation has been handled with any consideration, sensitivity or integrity.
I sent emails to both my landlord and estate agent about my break in however I had no communication with Chase Buchanan until I decided to end the tenancy.
The morning that we woke up and realised someone had broken in I called the landlord to which he said how sorry he was but off topic, did I sign the inventory report?
I feel the landlord was only looking out for himself.
I told the manager at Chase Buchanan exactly what had happened and why I had to end my tenancy but she assured me I still had to pay all the penalties and would not put the property back on the market until I agreed to pay all the penalties.
all things considered, I feel completely let down by my landlord and Chase Buchanan as I feel this could have been dealt with in a more considerate way.
I don't think that I should have been held solely responsible for all the penalties incurred
Be careful what you sign because in the event of a problem Chase Buchanan will not be there for you.
I rented a cottage in Richmond from Chase Buchanan a few months a go.
On the day of check in I met with both my landlord and the estate agent.
Whilst the landlord was checking the carbon monoxide alarm I asked to open the doors leading to the garden which didn't have a key in the lock at the time.
I pushed on them to look outside and they opened up at which point my landlord casually commented that they were a security risk.
Having just moved in I didn't want to cause issue so didn't raise the security again.
A week later I got broken in to whilst in the house asleep.
The burglar entered the property from the same doors.
We have a dog and I was up watching TV but heard nothing because no real force was used to break in and no locks were broken.
Our car was stolen along with irreplaceable jewellery that wasn't insured, a value of over ninety thousand pounds.
The consequences have been devastating to me financially.
I no longer felt safe in the house and the landlord refused to put an alarm system in but suggested that he would pay for half the cost of security gates.
He kept on referring to the inventory report that I had agreed to even though he knew that those doors were not secure.
Eventually I decided I could no longer live in the cottage and asked if I could leave once they found a replacement tenant.
I felt this was the best decision for me and also the Landlord as the break in had financially crippled me and I felt the landlord would appreciate me ending the tenancy early to avoid possible arrears in rent.
I strongly feel very let down by both my landlord and chase buchanan.
Both landlord and agent were aware that the security on the cottage was at risk before I got broken in to, the landlord refered to this in front of the agent from Chase Buchanan and for this reason
I don't think this situation has been handled with any consideration, sensitivity or integrity.
I sent emails to both my landlord and estate agent about my break in however I had no communication with Chase Buchanan until I decided to end the tenancy.
The morning that we woke up and realised someone had broken in I called the landlord to which he said how sorry he was but off topic, did I sign the inventory report?
I feel the landlord was only looking out for himself.
I told the manager at Chase Buchanan exactly what had happened and why I had to end my tenancy but she assured me I still had to pay all the penalties and would not put the property back on the market until I agreed to pay all the penalties.
all things considered, I feel completely let down by my landlord and Chase Buchanan as I feel this could have been dealt with in a more considerate way.
I don't think that I should have been held solely responsible for all the penalties incurred
Be careful what you sign because in the event of a problem Chase Buchanan will not be there for you.
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Jan 25, 2018
We completely sympathise with your situation. Unfortunately, we are in a difficult position to comment in full, as you moved into a property we did not manage ourselves. It is our understanding that you received additional keys to the back door shortly after the Landlord checked you in, certainly before any alleged break-in took place. There were two security locks (top and bottom) to be used at all times. The Landlord understood your situation and feelings towards staying in the property, whereby he agreed to release you from your 24 month contract, subject to a new tenant being found. Chase Buchanan found a new tenant to take over your contract, within days of remarketing. This tied in perfectly for your planned move overseas but there were additional charges the Landlord asked you to bear. Whilst this was not the outcome you hoped for we believe the Landlord offered flexibility.
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Opening Hours
Address
Chase Buchanan
20 Red Lion Street
Richmond
Surrey
TW9 1RW
020 8948 1331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £275,000 | £6,000,000 |
| Lettings | 100% | 93% | £1,350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 8 | 1 | 50 | 1 | 39 | 0 | 3 | 1 |
Areas covered
- TW9
- TW8
- TW10
- SW14
Services offered
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- Block Management
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Many thanks for your 5* review Vicky,
We are delighted that you found Max professional and friendly and hope you are enjoying your new home.
Kind regards,
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Many thanks for your 5* review, we are very pleased to hear that you found Max and the team so helpful and efficient and really appreciate your comments.
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Many thanks for your 5* review and comments, we are delighted that you were pleased with the service and really appreciate your recommendation.
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Hi Kapil,
Thank you for your lovely comments for the Richmond team, we are delighted to hear that you found them so helpful and hope you are enjoying your new home.
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Many thanks for your 5* review, we are delighted that you found Daniel & Danny so impressive and really appreciate your recommendation and comments.
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Thank you Vatche,
We are glad to hear that you had such a good experience with Dan & the team and really appreciate your comments and recommendation.
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Hi Alison,
Many thanks for your 5* review for Daniel & Danny, we are very pleased that you found them so friendly and professional and really appreciate your comments.
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Many thanks for your 5* review Julia, we really appreciate it.
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I have to say firstly that the misconception that all estate agents will promise you the earth and deliver very little could not be more incorrect in this case . From the first time I met Danny Hicks and Daniel Johns I knew very quickly that ...
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Jan 27, 2023
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Dear Javier,
Thank you very much for your lovely comments for Danny & Daniel, we are delighted that you found them both so reassuring and helpful and really appreciate your recommendation.
Kind regards,
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Dec 16,2022
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Jan 04, 2023
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Thank you for this wonderful 5* review for Daniel. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
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Chase Buchanan: I can’t thank you enough for all the myriad kind and efficient services you have offered to help in so many ways..
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Then writing to new agent in ...
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Dec 07, 2022
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Dear Cherry,
Thank you very much for your wonderful comments for Danny & Dan, we are delighted that you found them so helpful and courteous and really appreciate your review.
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I very strongly recommend Danny Hicks and Daniel Johns at Chase Buchanan. I have been very impressed with the expertise and professionalism throughout the three elements of the sales process:
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Dec 07, 2022
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Dear Jason,
Thank you very much for your comments about Danny & Daniel, we are delighted that you found them both so supportive and strategic and really appreciate your recommendation.
Best wishes,
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I very strongly recommend Danny Hicks and Daniel Johns at Chase Buchanan. I have been very impressed with the expertise and professionalism throughout the three elements of the sales process:
1. Planning/strategy. Both Danny and Daniel set out a clear strategy for marketing the property ...
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Dec 07, 2022
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Thank you very much for your comments about Danny & Daniel, we are delighted that you found them both so supportive and strategic and really appreciate your recommendation.
Best wishes,
Chase Buchanan ...
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We have received excellent service from Chase Buchanan in our buying process. Luckily completed the buying process last week in a very feasible time frame. They followed the progress closely and informed us regularly. It was super easy to communicate and reach out to them. ...
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Nov 09, 2022
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Hi Ali,
Thank you very much for your lovely comments, we are delighted that you found the service so helpful and professional and really appreciate your recommendation.
Kind regards,
Chase Buchanan ...
Oct 25,2022
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I want to thank you Daniel Johns- for all of your time and effort in helping me through out the process over these past few months!
I would highly recommend Chase Buchanan to anyone looking to buy /sell a home ( especially if they are first-time ...
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Nov 05, 2022
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Hi Carrie,
Many thanks for your lovely comments for Daniel, we are delighted that you found him so helpful and really appreciate your recommendation.
Kind regards,
Chase Buchanan ...
Oct 19,2022
Oct 19,2022
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Daniel Johns went above and beyond when selling our flat. He was always available and more that willing to help. Couldn’t recommend enough...
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Nov 05, 2022
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Dear Matthew,
Thank you very much for your review for Daniel, we are very pleased to hear that you found him so helpful and really appreciate your recommendation.
Kind regards,
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Oct 12,2022
Oct 12,2022
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Dan & Danny did an excellent job in selling my property for the full asking price. Always communicative, proactive and easy to deal with. I would not hesitate in using their services again, and will be recommending the Richmond office to whomever needs to sell in ...
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Nov 05, 2022
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Dear William,
Many thanks for your 5* review for Dan & Danny, we are delighted that you found the service excellent and we really appreciate your recommendation.
Kind regards,
Chase Buchanan ...
Aug 04,2022
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Danny Hicks and Daniel Johns are the best double act since Ant and Dec. Brilliant service, lightning-fast response times and a health dose of humour to help the sales process move along.They took the time to really get to know our somewhat quirky home ...
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Aug 23, 2022
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Dear Jane,
Thank you for your lovely review for Danny and Daniel, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan ...
Jul 25,2022
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Daniel Johns and Danny Hicks at Chase Buchanan provided an excellent service throughout the buying process. From start to finish they were always available to provide updates and answer any questions, also helping to keep the solicitors moving! Will definitely return to Chase Buchanan when ...
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Aug 03, 2022
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Dear Alastair,
Thank you for this wonderful 5* review for Danny and Daniel. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Jul 22,2022
Jul 22,2022
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Daniel has been amazing across the sale of my property - he has gone above and beyond at every point and made the whole process so much easier! We really can't thank him enough. I would highly recommend him to anyone selling!...
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Aug 03, 2022
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Dear Iona,
Many thanks for your 5* review.
We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan ...
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Vendor Fees
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No fees set. Last updated at 24/07/2023, 3:33 PM by Danny HicksComplaints Procedure
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Last updated at 2:33 PM 24/07/2023 by Danny Hicks
Best Estate Agent in Richmond 
The day I checked in Before I got the keys to the garden door and whilst the landlord and Renee from Chase Buchanan were in the kitchen I pushed on the doors which were locked with all the bolts and they sprung open. At this point the landlord said casually this was a bit of a security risk" at which point both agent and myself looked at each other surprisingly. For this reason I believed that you as a reputable agent should have taken more control in the matter rather than accepting the passive aggressive response from the landlord who came over to try and change the locks on the property himself and made the bathroom window even less secure. This went on for weeks at which point I became stressed and anxious in the property. I have the pictures of the window lock and a video to demonstrate how easy it was to pull open that door. I believe your company should have taken a different approach given these circumstances.