100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
91% lettings fee satisfaction
Jan 16,2018
Jan 16,2018
2
people found
this helpful
this helpful
TERRIBLE CUSTOMER SERVICE FOR PROSPECTIVE TENNANTS
Myself and my partner had arranged to view a flat let by Roy Brooks - and to our knowledge, at the earliest convenience, as we were pretty sure we wanted to put an offer in.
We were allocated a time, again, checking no earlier appointments were available, went to the viewing and in 12 minutes of the appointment, had sent a confirmation email detailing our interest for the property. We were told by the agent (who was very helpful at the time) that due to the office being closed, we would not be able to put a deposit down and would have to call in the morning to do so.
I was the first person to call the office the following morning, and even offered to pay the landlord a higher rent as I was aware that this would be quite competitive.
However, we were later told (6 hours later...) that someone had been into the office the previous day, after an earlier viewing (one we were not informed of or offered) and paid the deposit - 2 hours prior to us even arriving at the property.
I understand the nature of property rentals, and how quickly good property goes in the current climate, however, a courtesy call to say that the property was taken, or even the option to offer more money to the Landlord (which we mentioned several times and were denied) would have been sufficient enough.
Poor communication, terrible service and from a landlord and Tennant perspective, a bad agency to go with.
Myself and my partner had arranged to view a flat let by Roy Brooks - and to our knowledge, at the earliest convenience, as we were pretty sure we wanted to put an offer in.
We were allocated a time, again, checking no earlier appointments were available, went to the viewing and in 12 minutes of the appointment, had sent a confirmation email detailing our interest for the property. We were told by the agent (who was very helpful at the time) that due to the office being closed, we would not be able to put a deposit down and would have to call in the morning to do so.
I was the first person to call the office the following morning, and even offered to pay the landlord a higher rent as I was aware that this would be quite competitive.
However, we were later told (6 hours later...) that someone had been into the office the previous day, after an earlier viewing (one we were not informed of or offered) and paid the deposit - 2 hours prior to us even arriving at the property.
I understand the nature of property rentals, and how quickly good property goes in the current climate, however, a courtesy call to say that the property was taken, or even the option to offer more money to the Landlord (which we mentioned several times and were denied) would have been sufficient enough.
Poor communication, terrible service and from a landlord and Tennant perspective, a bad agency to go with.
Comment on agent fees
Agency fees are average for London
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Latest Reviews
9th Sep 2021
reviewed by 'Anna Mulcahy'
9th Feb 2021
reviewed by 'Peckham Property Owner'
29th Oct 2018
reviewed by 'Mike'
29th Mar 2018
reviewed by 'Mariel'
16th Jan 2018
reviewed by 'Allie.Saunders'
Opening Hours
Address
Roy Brooks Ltd
2 Barry Parade, Barry Road
East Dulwich,London
Greater London
SE22 0JA
020 8299 3021
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £275,000 | £850,000 |
| Lettings | 93% | 91% | £725 | £2,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 36 | 1 | 39 | 4 | 31 | 0 | 12 | 0 | 2 | 1 |
Areas covered
- SE22
- SE5
- SE15
- SE23
- SE4
- SE19
- SE3
- SE10
- SE26
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 09,2021
Sep 09,2021
0
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Entered my property to show someone around when it was on the market using the keys. No warning given for viewing and didn't ring the bell Josh used the keys to enter the house which is illegal....
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Feb 09,2021
Feb 09,2021
2
people found
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this helpful
Roy Brooks successfully managed a smooth transition between tenants when our previous tenants moved out of London. This was despite it being lockdown which added all sorts of complications. Our property manager Lewis has been invaluable. Whilst we have not been able to access the ...
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Oct 27, 2021
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Having dealt with the exact circumstances described above, I can only assume this review is fake. AVOID. ...
Oct 29,2018
Oct 29,2018
0
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I've never felt the need to recommend anyone - least of all an estate agent - but here we are.
From the moment Elaine gave me the honest down-to-earth valuation of our four-bed terrace, to the acceptance of the offer from one of three interested ...
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Comment on agent fees
It's a lot of cash, but the percentage was very good in relation to other agents & stacked up well against a local fixed fee company. Worth paying it.
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May 08,2018
May 08,2018
0
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Having rented across London for over 10 years, Roy Brooks have been our best service to date. Always responsive, helpful and willing to help. Highly recommend!...
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Comment on agent fees
The fees were very reasonable and only paid once, not every time that we renewed the tenancy.
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Mar 29,2018
Mar 29,2018
2
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this helpful
As part of the start of our tenancy, me and my housemate were passed around a host of characters, with different people having access to our address and names and phone numbers to book services at the new property. When we tried to confirm cleaning ...
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Comment on agent fees
I usually don't mind paying fees, but given the poor customer service here and general sense of chaos and confusion I've had working with Roy Brooks, I'm not entirely sure what I'm paying for.
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Jan 16,2018
Jan 16,2018
2
people found
this helpful
this helpful
TERRIBLE CUSTOMER SERVICE FOR PROSPECTIVE TENNANTS
Myself and my partner had arranged to view a flat let by Roy Brooks - and to our knowledge, at the earliest convenience, as we were pretty sure we wanted to put an offer in.
We were allocated a ...
read full review
read full review
Comment on agent fees
Agency fees are average for London
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Jan 24,2017
Jan 24,2017
0
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Kelly has a wonderful relaxed manor about her that you sometimes wonder if anything is happening... but she always manages to sort out excellent tenants for me. Lewis is so on the ball and they make a good team. I have no hesitation in recommending ...
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Comment on agent fees
Compares with and better some of their rivals
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Jan 06,2017
Jan 06,2017
0
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Absolutely amazing service! Everyone in the office is wonderfully efficient and helped me secure a flat in 24 hours! I viewed the property on one day and had the keys to it by the next. I was even lucky enough to have agency fees overlooked as ...
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Comment on agent fees
Good
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Jan 05,2017
Jan 05,2017
0
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Kelly and Stacy are very helpful and friendly. Lewis is very knowledgeable and helpful (didn't meet him face to face). Both Kelly and Lewis were often available outside office hours to answer queries. They found a tenant within a week, which is great....
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Comment on agent fees
Very reasonable fees.
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Dec 23,2016
Dec 23,2016
0
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Great service, Stacy was knowledgable and efficient. Wallace was especially good at calming my frazzeled nerves and became the voice of reason in this for me quite stressful process. Would definately recommend between them they made our dream of a home by the sea come ...
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Comment on agent fees
fees were reasonable
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Oct 23,2016
Oct 23,2016
0
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Kelly provide me excellent service in finding tenant for my new shop, she know the current value of the property as well as rental value.
She equally Treat tenant and Landlord and look after there commercial interests...
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Comment on agent fees
Good
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Oct 11,2016
Oct 11,2016
0
people found
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I am so glad you were my team for selling my flat in Nunhead. Professional and efficient in all areas, you got Mena good price and a quick sale at Brexit time. I was very impressed and have already sung your.praises to friends. Thank ...
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Comment on agent fees
Fixed fee was great for me and RB worked hard for it.
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Oct 06,2016
Oct 06,2016
0
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Kelly was a consummate professional, picking up after a bad experience with another agent. She got our house let out to a nice group of people - in 1 viewing less than 24 hours after the proeprty went on the market - and everything has gone smoothly ...
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Sep 19,2016
Sep 19,2016
0
people found
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The team at Roy Brooks, worked well together to ensure I got potential buyers through my door and to make sure that my sale proceeded smoothly; I am very grateful for their honest, no nonsense approach and support...
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Sep 14,2016
Sep 14,2016
0
people found
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I have been very impressed with the service received as potential tenants/guarantors - we have been dealt with respectfully, efficiently and in a very friendly but professional manner. The whole process was managed within the time frames, allowing landlord and tenants to complete the ...
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Sep 12,2016
Sep 12,2016
0
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I sold my house in Peckham at a difficult time - just after the Brexit referendum. Extensive negotiations were necessary with my buyer and all the other parties involved in the chain we were in. It was delicate and stressful but James Edmonds assisted by ...
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Comment on agent fees
Reasonable
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May 26,2016
May 26,2016
0
people found
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During our tenancy we found Lewis to be highly efficient and always quick to respond to our questions and help with any property issues.
We would have no hesitation in recommending Roy Brooks....
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Comment on agent fees
All good!
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May 16,2016
May 16,2016
0
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Have had the most dealings with Toni who has been a total star in organising the clearance of my sons flat. Kelly also although do not know how to put in the 2 names!! Thank you both!
I am totally delighted with the service received from ...
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May 11,2016
May 11,2016
0
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Lewis was the property manager for our rented property. Throughout our tenancy I found Lewis to be highly professional, quick to respond to any questions or queries we had with the property. We unfortunately had a few issues with the property and Lewis was quick ...
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Comment on agent fees
N/A
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May 10,2016
May 10,2016
0
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Kelly @Roy Brooks made renting our current home an extremely easy and pleasurable experience. She understood our needs and provided us with full information. Additional to this Kelly was always quick to respond to any questions we had, day and evening. We felt very well ...
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Comment on agent fees
Extremely good
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May 03,2016
May 03,2016
0
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Both Kelly and Toni were an absolute dream to work with when we were finding a place to rent. Although the time was stressful (due to the short amount of time to find a place and our specific requirements), the girls were able to find ...
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Comment on agent fees
Very good and competitive
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Apr 27,2016
Apr 27,2016
0
people found
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It has been a really good experience dealing with Kelly Walsh at Roy Brooks to let out our property. Kelly is informative and very knowledgable about the local area. Kelly and Toni found us great tenants who are a fantastic match within 24 hours for the ...
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Comment on agent fees
Fees are fair.
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Mar 07,2016
Mar 07,2016
0
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Toni was great in helping us find a suitable rental property. She was not pushy in the slightest and contacted us immediately with any updates. She liaised quickly between us and the landlord making moving house as stressful as possible. Thanks Toni!...
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Dec 03,2015
Dec 03,2015
0
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Roy Brooks have managed my property for some years. They are now (2015) a very professional organisation. Lewis Gordon as property manager is always on top of what needs doing and is responsive to landlords and to tenants needs. In Autumn 2015, I had to find new ...
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Aug 27,2015
Aug 27,2015
0
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Roy Brooks were instrumental in helping us secure our dream home - this involved some speedy manoeuvring and us putting our house on the market to sell in order to get 'under offer' on another. With the house we were dreaming to buy having been ...
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Mar 04,2015
Mar 04,2015
0
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How refreshing it was to find a Lettings agent who was knowledgable, friendly and professional. Having rented for almost 10 years in London, with my fair share of bad experiences, I was really happy to have found a property through Roy Brooks.
From the very first ...
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Comment on agent fees
Within reason and lower than many of the other local agents.
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Mar 04,2015
Mar 04,2015
0
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Everyone at Roy Brooks is extremely friendly and helpful. This is my first time letting and it has been surprisingly stress-free!
There have been no hidden fees, no nasty surprises and everything is running smoothly.
Roy Brooks found me great tenants very quickly....
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Comment on agent fees
10% per month fully managed. No other fees.
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Mar 02,2015
Mar 02,2015
0
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Roy Brooks have provided us with a professional and supportive service from our initial viewing through to the move-in date and beyond. As we have recently moved into a refurbished flat, there were a few inevitable snagging issues that required attention. Having notified Roy Brooks, ...
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Feb 13,2015
Feb 13,2015
0
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As we were letting our flat for the first time, we were hoping to get an agent who was enthusiastic about the flat, knew what they were doing, and would find us a tenant quickly.
Kelly, at Roy Brooks, was knowledgeable, assured and was on ...
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Jan 28,2015
Jan 28,2015
4
people found
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I rented a property in South East London through Roy Brooks with two friends in August 2014. We were initially happy with the service we received when finding the property but unfortunately the experience of being property managed by Roy Brooks ended up causing us extreme ...
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Kelly
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Stacy
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James
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Lewis
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Elaine
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Harris
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Wallace
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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please email Stacy Kaur - Manager
Last updated at 12:01 PM 27/10/2017 by allAgents
please email Stacy Kaur - Manager
