0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 15,2018
Jan 15,2018
1
people found
this helpful
this helpful
I used Robinsons to relocate from the USA to the UK. They turned this process into an expensive nightmare. After months of preparation their US agents failed to turn up on the scheduled day to move my belongings. Not only did they fail to turn up they also blatantly lied to me about the reasons for their failure. I was left in an impossible position as I was moving pets and I had to be on a specific flight. I had to leave the USA and arrange for a friend to oversee the moving of my belongings from my house in the USA, a very unsatisfactory arrangement. This means than innumerable items have been packed and moved that I did not want to have packed. Had I been present when the shippers came I could have stopped these items being packed, however as they FAILED to turn up on the appointed day I could not manage the process. Moreover they left a significant piece of furniture in the USA. Their reaction was "claim it on insurance" despite the incalculable significance of this item to my family. Once they had lifted my belongings I was then informed I would have to pay an EXTRA 3,500 Pounds as the volume of goods was bigger than the estimate. You should be aware that you have to self estimate which is fraught with problems, and you will pay dearly for any underestimation. Of course as they had my belongings I had no choice, I had to pay the extra money or I am sure they would not have delivered my belongings to the UK. Finally I found that I was missing one box when my belongings were delivered to the UK. This box contained antiques and was probably the most valuable box in the shipment, by some incredible stroke of fate this is the box that is missing. I spent months planning this move to no avail. Robinsons turned it into a nightmare.
Comment on agent fees
Excessive
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Latest Reviews
15th Jan 2018
reviewed by 'apj'
14th Nov 2014
reviewed by 'Aiden'
10th Oct 2014
reviewed by 'Diana'
Opening Hours
Address
Robinsons Relocation Ltd
Nuffield Way
Abingdon
Oxfordshire
OX14 1TN
1235552255
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 15,2018
Jan 15,2018
1
people found
this helpful
this helpful
I used Robinsons to relocate from the USA to the UK. They turned this process into an expensive nightmare. After months of preparation their US agents failed to turn up on the scheduled day to move my belongings. Not only did they fail to turn ...
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Comment on agent fees
Excessive
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Nov 14,2014
Nov 14,2014
2
people found
this helpful
this helpful
We had an excellent experience with Robinsons and we have moved several times to various parts of the world. We have come to trust Robinsons with our move every time since first using them back in the 90's. Our latest move to the USA was ...
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Oct 10,2014
Oct 10,2014
3
people found
this helpful
this helpful
I used Robinsons for my house removal in Sept 2014 and I have to say they were quite excellent. Whilst they were not the cheapest, the quality of service was excellent and I cannot pick fault with what they have delivered for me. I have used ...
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“Having undertaken 5 international moves - our experience with Robinson Relocations ......”
Apr 09,2014
Apr 09,2014
2
people found
this helpful
this helpful
Having undertaken 5 international moves - our experience with Robinson Relocations has been the most costly. Like the previous reviewer indicated - Ms. Durkin arrived with a ipad in hand with what can only be described as a scripted performance in which I was asked to ...
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What agent could do to change your mind?
Provide the service which was described during the initial agent visit. Professional and well trained staff. If quoted that the items would fit in a 40 foot container, then customers should not be charge overage. Correct amount packing materials and appropriate for the different types of furniture. Compensation for late trucks, missing staff etc. Should have had daily management visit to ensure the pack was going to schedule and plan. One phone call and not listening to the clients concerns was unprofessional.Attached Filesnbsp;
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Feb 07,2014
Feb 07,2014
2
people found
this helpful
this helpful
STAY AWAY FROM ROBINSONS RELOCATION...I had a owe-full experience with Robinsons Relocation. Starting from their Sales Persons visit to receiving my shipment at the destination. I have been a victim of poor and unprofessional service provided by Robinsons Relocation and their partner Writer Relocation.
...
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What agent could do to change your mind?
The agent should have paid adequate compensation to prove that they provide good customer service and take care of the customersAttached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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