Teddington, TW11
3.4/5, 15 reviews
60% recommended
50% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
56% lettings fee satisfaction

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“I am the tenant of a property Snellers Teddington is ......”

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Jan 15,2018
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Nancy
By: 'Saffery'
Jan 15,2018
7 people found
this helpful
I am the tenant of a property Snellers Teddington is currently marketing for rent and unfortunately for me, my landlady trusted them with a set of keys. On Saturday 13th January 2018 at 2.45pm, Nancy Kearney, Lettings Manager, authorised a lettings consultant to enter my home with some prospective tenants, whilst I was out, without my permission and without the legally required 24 hours notice per the tenancy agreement. Nancy sent an email half an hour before the viewing and when I complained about this, she claimed the viewing had been booked the day before and blamed a 'system error'. If you're for one second in danger of believing this blatant lie, please bear in mind I had spoken to two of her colleagues in the preceding 24hrs (one face to face less than 3 hours earlier) and neither of them had mentioned this viewing. LANDLORDS: Instruct Snellers and you too could be subject to legal proceedings for breaching your tenant's right to quiet enjoyment. TENANTS: If Snellers Teddington have anything to do with your property, change the locks or be prepared to deal with an agency that clearly has no respect for your rights as a tenant.
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Latest Reviews

View all Reviews 15
21st Feb 2024
reviewed by 'Emma'
“I have dealt with Paul from Snellers on a few occasions and I have always had the most amazing experience. ......”
14th Aug 2023
reviewed by 'Nicki Tattersall'
“Excellent advice and service from Paul at Snellers, Teddington. I would highly recommend them....”
19th May 2021
reviewed by 'amanda thomson'
“Stevie and Jess were very friendly and helpful, always available and responsive, and a calm and knowledgeable team. The valuation ......”
19th Aug 2020
reviewed by 'Rob'
“Outstanding amazing service from Isabella and Donna have looked after my property for over 12 years. Would highly recommend Snellers. Thanks ......”
17th May 2019
reviewed by 'Lidiya'
“Holly Maingot has dealt with 2 of the properties I was / am renting. She is wonderful and full of energy and ......”
20th Mar 2019
reviewed by 'Undisclosed'
“Doesn't pay attention to emails , multiple people looking after one property and not communicating with each other , completely unprofessional , no ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Snellers
74 Broad Street
Teddington
Greater London
TW11 8QX
020 8614 6140

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £630,000 £630,000
Lettings 80% 56% £600 £1,625
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 1 4 1 0 1 0 3 1
Areas covered
  • TW11
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hampton, TW12
Kingston upon Thames, KT2
St Margarets, TW1
Teddington, TW11
Twickenham, TW1

“Great experience...”

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Feb 21,2024
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Paul
By: 'Emma'
Feb 21,2024
0 people found
this helpful
I have dealt with Paul from Snellers on a few occasions and I have always had the most amazing experience. All staff at Snellers are really experienced and friendly, I would recommend....
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By: Lucy
Jul 11, 2024
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Dear Sarah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team ...

“Excellent...”

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Aug 14,2023
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Paul
By: 'Nicki Tattersall'
Aug 14,2023
0 people found
this helpful
Excellent advice and service from Paul at Snellers, Teddington. I would highly recommend them....
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By: Lucy
Jul 11, 2024
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Dear Nicki, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team ...

“Stevie and Jess were very friendly and helpfu......”

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May 19,2021
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Stevie
By: 'amanda thomson'
May 19,2021
0 people found
this helpful
Stevie and Jess were very friendly and helpful, always available and responsive, and a calm and knowledgeable team. The valuation seemed spot on, and the list of buyers already on their books meant the property was sold very quickly. I would highly recommend them...
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“Outstanding amazing service from Isabella and......”

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Aug 19,2020
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Donna
By: 'Rob'
Aug 19,2020
0 people found
this helpful
Outstanding amazing service from Isabella and Donna have looked after my property for over 12 years. Would highly recommend Snellers. Thanks Rob 13 Chessholme...
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“Excellent Service and Communication...”

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May 17,2019
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Holly
By: 'Lidiya'
May 17,2019
0 people found
this helpful
Holly Maingot has dealt with 2 of the properties I was / am renting. She is wonderful and full of energy and very involved and dedicated to her job. She helped me resolve very swiftly a few problems and has always been very professional. It is a ...
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“clueless...”

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Mar 20,2019
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Laura
By: 'Undisclosed'
Mar 20,2019
3 people found
this helpful
Doesn't pay attention to emails , multiple people looking after one property and not communicating with each other , completely unprofessional , no relationship with their clients or their tenants , call at unsociable hours , access properties without giving permission , chase you to pay invoices you have already paid ...
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Comment on agent fees
Standard for London
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“Property Valuation...”

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Feb 11,2019
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Paul
By: 'Sam'
Feb 11,2019
0 people found
this helpful
I received extremely prompt and a very personal service when I asked for Snellers for an up to date valuation on my property. Even though I am not currently selling my house Paul was very efficient and extremely helpful. Paul was also very professional and ...
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N/A
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“ANNA HARRISON...”

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Oct 06,2018
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Anna
By: 'ANNA'
Oct 06,2018
0 people found
this helpful
There has been a step change in service since Anna Harrison took over the management of the property. A 'can do' attitude, nothing is too much trouble, very efficient and agreeable...
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Comment on agent fees
Medium
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“I am the tenant of a property Snellers Teddington is ......”

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Jan 15,2018
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Nancy
By: 'Saffery'
Jan 15,2018
7 people found
this helpful
I am the tenant of a property Snellers Teddington is currently marketing for rent and unfortunately for me, my landlady trusted them with a set of keys. On Saturday 13th January 2018 at 2.45pm, Nancy Kearney, Lettings Manager, authorised a lettings consultant to enter my home ...
read full review
Comment on agent fees
n/a
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“Landlord TW16 Charlotte has been very professional has handled all ......”

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Jul 10,2017
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Charlotte
By: 'Rob'
Jul 10,2017
0 people found
this helpful
Landlord TW16 Charlotte has been very professional has handled all matters with greatest of detail and has always kept me informed has solved all issues and kept both myself and tenants informed. I have had great dealing with your company and will remain as your ...
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Comment on agent fees
Fees are worth every penny for the service you receive
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By: Asma
Jul 14, 2017
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Dear Rob, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager ...

“Nancy was nothing short of an exceptional agent. I spoke ......”

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Mar 22,2017
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Nancy
By: 'Nick'
Mar 22,2017
0 people found
this helpful
Nancy was nothing short of an exceptional agent. I spoke with over 8 real estate agencies and Nancy was without doubt the most customer focused and genuinely interested of the lot. Nancy was able to balance regular updates and calls, with not being over bearing. She ...
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Comment on agent fees
Good value
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By: Marilyn
Mar 23, 2017
View all comments (1)
Dear Nick, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Head of Customer Relations ...

“First of all, I have no idea who Martin Lambert ......”

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Mar 01,2017
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Martin
By: 'Antoine'
Mar 01,2017
3 people found
this helpful
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter. I meant to put 0 star but could not. Anyway, they won't be amazed to read that review and I think they did everything they could ...
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Comment on agent fees
Bad of course
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By: Martin.
May 06, 2017
View all comments (2)
Marilyn, perhaps you might want to have a word with your Twickenham branch as they are currently doing the exact same to me. Appaling. I haven't yet written a review as I am hoping they can find a tennent. ...

“I can not believe I stayed in this property for ......”

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Sep 29,2016
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Martin
By: 'Evie'
Sep 29,2016
1 people found
this helpful
I can not believe I stayed in this property for a year!! After falling ill and taking time off work from all the disgusting mould and damp EVERYWHERE in the flat mostly covered by my obnoxious flat mates giant book shelf, cracked tiles in my ...
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Comment on agent fees
PLEASE EVERYONE AVOID.
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By: Marilyn
Dec 06, 2016
View all comments (1)
Dear Evie, I am aware that our Snellers Lettings Director has tried to contact you regarding your review and the concerns you have raised. Should you wish to speak to us further please email [email protected]. Kind regards, Marilyn Plews Head of Customer Relations. ...

“Dreadful. I know standards are low out there for a ......”

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Jul 29,2016
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By: 'teddington'
Jul 29,2016
5 people found
this helpful
Dreadful. I know standards are low out there for a variety of reasons but Snellers are right ahead in the competitive race to the bottom. They do the superficial stuff quite well sometimes, but are hopelessly disorganised, and fundamentally incompetent. Part of the problem is ...
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What agent could do to change your mind?
high, but seemingly they all are.
Attached Filesnbsp;
Comment on agent fees
high, but seemingly they all are.
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“Avoid! I was trying to buy a property through them. ......”

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Oct 07,2014
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By: 'appaling'
Oct 07,2014
7 people found
this helpful
Avoid! I was trying to buy a property through them. They didn't pass my offers, just kept saying that I should offer more....
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By: Marilyn Plews
Oct 14, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Snellers branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:46 AM 28/09/2021 by Robin Philpot

Awards won by Snellers, Teddington TW11 8QX



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