“Bad Experience with Paul Rolfe Sales & Letting...”
2 Star Review
Jan 28,2022
By:
'Natalie'
Jan 28,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH49
Lettings (as a Tenant)
Postcode: EH49
1
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Paul Rolfe appears very professional. However, I would not recommend this leasing agency. Firstly, they are not polite or all that helpful with the move-in process. When I went to the office to pick up my keys, I was barely acknowledged by anyone in the ...
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“Not recommended as renting tenants.Condition......”
1 Star Review
Jan 17,2021
By:
'J'
Jan 17,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH49
Lettings (as a Tenant)
Postcode: EH49
1
people found
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Not recommended as renting tenants.
Condition and maintenance of the property was incredibly disappointing.
Mould, damp and general disrepair. Which the agency denied despite it being proven, photographed and documented in their own inventory.
Charged us after vacating the property for cleaning of an ancient ...
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“As first time sellers we were helped through the process and put our minds at ease as to what to do...”
5 Star Review
May 01,2019
By:
'Geordie'
May 01,2019
Services: Sales (as a Vendor)
Sold price: £85250
Would you recommend?: Yes
Postcode: EH51
Sales (as a Vendor)
Sold price: £85250
Postcode: EH51
1
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All the agents that we had contact with were very friendly and nothing was a bother for them to do for us ....
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Comment on agent fees
The fees we found to be ok as the agents done everything for us and we just sat back
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5 Star Review
Sep 09,2018
By:
'Polmont'
Sep 09,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: FK2
Sales (as a Vendor)
Postcode: FK2
1
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Very pleased with the professionalism displayed by Paul and his team. From initial consultation with Paul all the way through to completion of the sale we were in excellent hands...
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1
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“An excellent service from start to finish with great support and a very professional attitude. The whole team were superb...”
5 Star Review
Jul 20,2018
By:
'Sheila'
Jul 20,2018
Services: Sales (as a Vendor)
Sold price: £118000
Would you recommend?: Yes
Postcode: EH51
Sales (as a Vendor)
Sold price: £118000
Postcode: EH51
1
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An excellent service from start to finish with great support and a very professional attitude. The whole team were superb in their delivery...
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Comment on agent fees
Worth every penny
1
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5 Star Review
Jun 07,2018
By:
'Rebecca'
Jun 07,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Postcode: EH49
1
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We bought and sold through Paul Rolfe. The selling process was so easy and seamless - our house sold within two weeks after a competitive bidding process - and at a price that we were happy with.
All the Paul Rolfe staff were helpful and ...
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Comment on agent fees
Higher than the norm I believe but well worth the extra money in our case, given that we exceeded the Home Report valuation.
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“Recently requested two viewings to a property and were fortunate ......”
5 Star Review
Mar 06,2018
By:
'Bob'
Mar 06,2018
Services: Buying agent
Sold price: £115
Would you recommend?: Yes
Postcode: EH51
Buying agent
Sold price: £115
Postcode: EH51
2
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Recently requested two viewings to a property and were fortunate to have Hayley show us around very professional and honest during both visits....
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“I have been being with Hayley Wood on several occasions. ......”
5 Star Review
Mar 06,2018
By:
'Carol'
Mar 06,2018
Services: Buying agent
Would you recommend?: Yes
Postcode: EH47
Buying agent
Postcode: EH47
1
people found
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I have been being with Hayley Wood on several occasions. She always gives fantastic customer service with a smile and happy to go the extra mile to help. A great asset to the company....
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“We used Paul Rolfe for the sale of our house ......”
5 Star Review
Feb 19,2018
By:
'J.Mclean'
Feb 19,2018
Services: Sales (as a Vendor)
Sold price: £120000
Would you recommend?: Yes
Postcode: EH51
Sales (as a Vendor)
Sold price: £120000
Postcode: EH51
1
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We used Paul Rolfe for the sale of our house in late 2017. Everyone at the office who we had contact with were very helpful, professional and were a pleasure to have dealt with....
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Comment on agent fees
The fees were reasonable and in line with what we had expected, others were slightly cheaper but we felt Paul Rolfe were with that little bit extra.
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“Chris was professional and friendly when he visited the property ......”
5 Star Review
Feb 05,2018
By:
'McDougall'
Feb 05,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Postcode: EH49
2
people found
this helpful
Chris was professional and friendly when he visited the property and take the marketing photos. The brochure was signed off in a timely manner as i really didn't have to make any adjustments, pictures were all superb.
Hayley was warm and friendly over phone and ...
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Comment on agent fees
All positive feedback so far, however not finished the full process as of yet.
Not as of yet paid as still going through offer stages, so cannot rally comment on last couple of questions.
I am currently awaiting an exit date, as my solicitor is yet to hear from estate agents regarding this.
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“From the valuation process with Paul, the pictures with Chris ......”
5 Star Review
Feb 01,2018
By:
'Chris'
Feb 01,2018
Services: Sales (as a Vendor)
Sold price: £240000
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Sold price: £240000
Postcode: EH49
1
people found
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From the valuation process with Paul, the pictures with Chris through to the selling and sale with Fraser it was a professional service which I would have no doubt to recommend to others. The staff are nothing but friendly, informative and take pride in the ...
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Comment on agent fees
Good
1
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“Property listed on Friday and sold by the following Monday (3 ......”
5 Star Review
Jan 31,2018
By:
'Donald'
Jan 31,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Postcode: EH49
1
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Property listed on Friday and sold by the following Monday (3 days). During the preparation for marketing and viewing process we were kept fully informed by Fraser and his colleagues. This is the third property we have sold using Paul Rolfe Estates and they have achieved ...
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Comment on agent fees
Agent's fees we negotiated are very competitive and indeed lower than some of the new on-line fixed-fee agencies. Very professional service at a fair price.
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“I would not trust this company! Integrity and honesty is ......”
1 Star Review
Jan 30,2018
By:
'Ryan'
Jan 30,2018
Services: Buying agent
Would you recommend?: No
Postcode: KY12
Buying agent
Postcode: KY12
5
people found
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I would not trust this company! Integrity and honesty is a huge thing when buying your first house or any house for that matter. They should know as a conflict of interest they need to declare that as well.
We were shown around a property ...
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Comment on agent fees
Bad
5
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“Professional, friendly and no detail too small. High integrity. Very ......”
5 Star Review
Jan 15,2018
By:
'Serena'
Jan 15,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EH51
Sales (as a Vendor)
Postcode: EH51
1
people found
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Professional, friendly and no detail too small. High integrity. Very trustworthy. Prompt actions taken with potential purchasers and managing information...
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Comment on agent fees
Good value
1
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“Fantastic customer service from all staff, from start of process ......”
5 Star Review
Jan 12,2018
By:
'S'
Jan 12,2018
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: EH51
Sales (as a Buyer)
Postcode: EH51
1
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Fantastic customer service from all staff, from start of process to picking up my keys. Always willing to assist. Their local knowledge of properties is superb....
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“very impressed with professionalism of all staff members and the ......”
5 Star Review
Dec 20,2017
By:
'Lindsay'
Dec 20,2017
Services: Sales (as a Vendor)
Sold price: £183650
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Sold price: £183650
Postcode: EH49
1
people found
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very impressed with professionalism of all staff members and the advice given. Made selling easy and achieved higher than forecast price for property....
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Comment on agent fees
very good value for money.
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“I recently sold my property with Paul Rolfe in July 2017. ......”
5 Star Review
Dec 20,2017
By:
'Ben'
Dec 20,2017
Services: Sales (as a Vendor)
Sold price: £165000
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Sold price: £165000
Postcode: EH49
1
people found
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I recently sold my property with Paul Rolfe in July 2017. They were very helpful throughout the process. Chris Pratt came to take the photos of the property and Paul Rolfe was able to answer all our questions. We were very satisfied from the advice given ...
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“Fast and friendly service and got lots of viewers. Pleased ......”
4 Star Review
Dec 19,2017
By:
'Mr'
Dec 19,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Postcode: EH49
1
people found
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Fast and friendly service and got lots of viewers. Pleased with speed of sale which was a must for us as we had bought first....
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Comment on agent fees
Slightly higher than others if going for agent viewings but led to 3 offers within 2 weeks so probably worth it
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“Paul Rolfe was a pleasure to deal with from start ......”
5 Star Review
Dec 19,2017
By:
'MN'
Dec 19,2017
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: EH49
Sales (as a Vendor)
Postcode: EH49
1
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Paul Rolfe was a pleasure to deal with from start to finish. The communication via email was a wonderful service keeping us up to date with viewings, offers etc. They sold our house for £10k over the asking within 6 days- what more could you ask ...
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“We would highly recommend Paul Rolf estate agent. They were ......”
5 Star Review
Nov 02,2017
By:
'Mrs'
Nov 02,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Postcode: EH49
1
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We would highly recommend Paul Rolf estate agent. They were efficient,helpful and always available to advise and answer any questions we had....
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Comment on agent fees
Good value service
1
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“Very happy with the service we received from Chris at ......”
5 Star Review
Feb 13,2017
By:
'Mr'
Feb 13,2017
Services: Sales (as a Vendor)
Sold price: £87000
Would you recommend?: Yes
Postcode: EH51
Sales (as a Vendor)
Sold price: £87000
Postcode: EH51
1
people found
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Very happy with the service we received from Chris at Paul Rolfe for selling our house. He provided honest, realistic and helpful comments on how to prepare the house for selling. As first time sellers he talked us through the process and gave us an ...
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Comment on agent fees
Higher than some other companies but, we found the fees reasonable as they performed all the viewings for us. We believe we got value for money and a faster sale because of this.
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“All went smoothly from first visit through to the sale ......”
5 Star Review
Feb 01,2017
By:
'E'
Feb 01,2017
Services: Sales (as a Vendor)
Sold price: £107500
Would you recommend?: Yes
Postcode: EH51
Sales (as a Vendor)
Sold price: £107500
Postcode: EH51
1
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All went smoothly from first visit through to the sale of the property, which happened as a result of the first accompanied viewing. Chris was professional and helpful throughout the process, as were all other members of the team who we came into contact with....
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Comment on agent fees
We felt the fees were reasonable, and of a similar level to other agents.
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“Chose Paul Rolfe after having let my house through another ......”
4 Star Review
Jan 27,2017
By:
'John'
Jan 27,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: EH49
Sales (as a Vendor)
Postcode: EH49
0
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Chose Paul Rolfe after having let my house through another agent for the previous 12 months. The reason? They were simply more proactive and the photography/presentation was so much better.
There were a couple of glitches (sign erected too early) and I did feel I ...
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Comment on agent fees
Competitive
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“I rented a flat in Edinburgh from Paul Rolfe for ......”
1 Star Review
Jul 24,2016
By:
'Tilly'
Jul 24,2016
Services: Lettings (as a Tenant)
Rent PCM: £320
Would you recommend?: No
Postcode: EH3
Lettings (as a Tenant)
Rent PCM: £320
Postcode: EH3
4
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I rented a flat in Edinburgh from Paul Rolfe for about two years during my time as a student. I was part of three students present. I never met the landlord, or managed to get in contact with him, as he was in Australia, and ...
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