50% sales valuation accuracy
100% sales fee satisfaction
78% lettings valuation accuracy
87% lettings fee satisfaction
Jan 11,2018
Jan 11,2018
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We are a busy, working family who rented this property for three years prior to purchasing our first home nearby.
Overall, a chastening experience; one where we were left with the strong impression, in my opinion, that the agent has no real interest in tenants, only in serving their own interests and protecting those of the landlord.
The process of returning the deposit seemed unnecessarily drawn out, leaving us without funds longer than necessary. In our view, the landlord dragged his heels with not returning or adequately addressing the deposit situation in the run up to Christmas and we believe the vacate team failed to adequately take control of the situation.
The landlord/agent finally clarified his position over a month after check-out, in the sense of reasonable financial breakdown information given to us on what exactly he wished to claim for 'dilapidations'. Although there was no great detail in the breakdown provided in the specifics sent to us,
I had to request a copy of the check out report before seeing this and didn't sign it.
Around this point in the process, I asked whether the non-disputed amount could be returned and the possibility of the disputed amount resolved by arbitration. But this was not followed up as far as I can see, or in any event not explored or the possibilities of/outcome not fed back to us. Had it been clarified that it was an option for us, this was something we would more than likely have taken, leaving the landlords claim to be resolved elsewhere.
Following our counter offer (providing far more information and rationale than we had seen to date in the landlord's position), he held the deposit over the Christmas/New Year period before offering a 'middle ground' figure â albeit far closer to his original figure â which we accepted on the basis that a critical, family situation arose just after Christmas meaning we now have other priorities in the months and perhaps years ahead.
A significant amount (about 30%) was deducted, which alongside agents 'check out fee' and our own contribution of £125 to get the downstairs carpets professionally cleaned represented an overall cost of nearly £500 to simply move-on; a very large amount for a working couple and family who overall took good care of the home, fair wear and tear excepted, and acted in good faith. This reduced figure was finally credited to my account not too far off two calendar months following our move-out date. Whether or not the timescales involved are considered 'normal' or within policies, I don't know. But, in our view, it wasn't reasonable, respectful or acceptable.
Put simply, we would normally have sought further arbitration over the deposit or pursued complaints â however, given we have other priorities (and believe the complaints process to be futile) now we must be content to move-on to more important things and advise others how to avoid a similar experience to ours.
Overall, a chastening experience; one where we were left with the strong impression, in my opinion, that the agent has no real interest in tenants, only in serving their own interests and protecting those of the landlord.
The process of returning the deposit seemed unnecessarily drawn out, leaving us without funds longer than necessary. In our view, the landlord dragged his heels with not returning or adequately addressing the deposit situation in the run up to Christmas and we believe the vacate team failed to adequately take control of the situation.
The landlord/agent finally clarified his position over a month after check-out, in the sense of reasonable financial breakdown information given to us on what exactly he wished to claim for 'dilapidations'. Although there was no great detail in the breakdown provided in the specifics sent to us,
I had to request a copy of the check out report before seeing this and didn't sign it.
Around this point in the process, I asked whether the non-disputed amount could be returned and the possibility of the disputed amount resolved by arbitration. But this was not followed up as far as I can see, or in any event not explored or the possibilities of/outcome not fed back to us. Had it been clarified that it was an option for us, this was something we would more than likely have taken, leaving the landlords claim to be resolved elsewhere.
Following our counter offer (providing far more information and rationale than we had seen to date in the landlord's position), he held the deposit over the Christmas/New Year period before offering a 'middle ground' figure â albeit far closer to his original figure â which we accepted on the basis that a critical, family situation arose just after Christmas meaning we now have other priorities in the months and perhaps years ahead.
A significant amount (about 30%) was deducted, which alongside agents 'check out fee' and our own contribution of £125 to get the downstairs carpets professionally cleaned represented an overall cost of nearly £500 to simply move-on; a very large amount for a working couple and family who overall took good care of the home, fair wear and tear excepted, and acted in good faith. This reduced figure was finally credited to my account not too far off two calendar months following our move-out date. Whether or not the timescales involved are considered 'normal' or within policies, I don't know. But, in our view, it wasn't reasonable, respectful or acceptable.
Put simply, we would normally have sought further arbitration over the deposit or pursued complaints â however, given we have other priorities (and believe the complaints process to be futile) now we must be content to move-on to more important things and advise others how to avoid a similar experience to ours.
Comment on agent fees
Quite possibly the same fees, give or take, that most agents are allowed to charge
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Latest Reviews
24th Aug 2022
reviewed by 'Charis'
7th Jul 2022
reviewed by 'Disappointed angry ex Tennant'
17th Apr 2020
reviewed by 'Charlotte'
30th Dec 2019
reviewed by 'Deborah'
4th Oct 2019
reviewed by 'Graham'
25th Sep 2019
reviewed by 'Joe'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £164,500 | £164,500 |
| Lettings | 78% | 87% | £325 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 36 | 0 | 13 | 5 | 2 | 0 | 2 | 0 | 8 | 1 |
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Aug 24,2022
Aug 24,2022
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Very unprofessional and was treated so unfairly, after no fault of my own I still lost my money through this office. Shocking behaviour for estate agents....
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Jul 07,2022
Jul 07,2022
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Bradleys Estate Agents rental department allowed our landlords representative to consistently harass us. She refused to give us notice of her visiting the property or to give us notice of contractors coming to the property to carry out work. One occasion she gave permission to ...
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Jul 11, 2022
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We have, as you know, reminded the Landlord and their representatives on a number of occasions as to the correct procedures for visiting a property. However, we cannot control the actions of a third party. We're sorry for your experience with the gardeners and hope this doesn't happen again. ...
Apr 17,2020
Apr 17,2020
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Thank you for a very thorough and professional response to a maintenance issue that arose unexpectedly. I was really impressed at Shannon's approach to the problem, and at her efforts not only to resolve it but also to keep in communication to let me know ...
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“If you are a tenant then DON'T even consider using Bradleys! They don't care about their tenants!...”
Dec 30,2019
Dec 30,2019
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We have been waiting for 23 days for our bond to be returned. The "vacate" team which seems to consist of one person, has failed to keep us informed and has ignored numerous emails. Now to top it all off they want to charge us for ...
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Comment on agent fees
Disgusting! Don't use them
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Jan 02, 2020
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Dear Deborah, thank you for taking the time to write a review, all feedback enables us to improve our service, something that we take very seriously. It appears by the vast notes on our computer system that it has taken some time due to having to get quotes for the repairs. The 'checkout fee' was part of the original tenancy agreement, regardless of who gave the notice and something you were aware of, albeit may have forgotten about. We designate one person per property being vacated so that it ...
Oct 04,2019
Oct 04,2019
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Having had mixed service from other agents it was incredibly refreshing to deal with Emma who was incredibly helpful and professional. I would contact her immediately if I needed help.
Thank you so much....
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Sep 25,2019
Sep 25,2019
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Very helpful team of people, I mainly dealt with Emma and she made it as easy as she could, would be happy to use them again...
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Jun 23,2019
Jun 23,2019
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Karen took on our sale.
She worked on our case daily due to delays from the chain.
She made sure we got all the information needed and kept in contact all the time.
The experience of selling was very stressful due to the delays and ...
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Dec 08,2018
Dec 08,2018
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I have been a landlord for almost 20 years and have used numerous agents over the years. I have found that the Bradleys Head office is the most efficient and professional service I have ever had. I transferred a large number of properties to Bradleys with ...
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Comment on agent fees
Excellent Fees and they tell you exactly what you will pay
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Sep 10,2018
Sep 10,2018
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The tenant had a problem with an electrical fault tripping the RCD unit. Emma sorted it out the same day: from receiving the tenants call to contacting us for permission to proceed to the electrician completing the work. Satisfied tenant, satisfied landlord....
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Comment on agent fees
Reasonable
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Sep 03,2018
Sep 03,2018
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I was very impressed with the excellent communication from Emma. She was very empathetic and understood my urgency. The electrician arrived in good time and was on the case, solving the problem....
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Aug 27,2018
Aug 27,2018
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Emma at Bradley's Maintence is an absolute star! She dealt with a complex emergency call with energy, efficiency and kindness. Emma kept me informed of progress, and always had a solution. I cannot thank her enough....
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Comment on agent fees
Reasonable
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Aug 22,2018
Aug 22,2018
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Super quick arrangement of attendance of plumber for toilet leaking/spraying water from pipe. Couldn't have asked for better service thank you....
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Comment on agent fees
Unsure as not applicable for me a a tenant.
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Aug 17,2018
Aug 17,2018
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I have always received excellent service from the whole team, especially Dawn. They take the hassle out of property management....
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Aug 16,2018
Aug 16,2018
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Dawn is great at providing me, as a landlord, with timely & accurate information regarding any maintenance issues. She follows up with the tenants & me & helps resolve issues to everyone's satisfaction....
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Aug 16,2018
Aug 16,2018
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Personal touch with prompt replies and great timely general communication. Honestly I feel my property is being managed by a family member!...
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Comment on agent fees
Acceptable
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Aug 15,2018
Aug 15,2018
3
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Bradleys have acted as agents for letting my property in Budleigh for the last 2 years . I have been impressed by their attention to detail and the courtesy that all the staff from the local office through to the letting department have shown. My experience has ...
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Comment on agent fees
value for money !!
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Aug 14,2018
Aug 14,2018
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Jade was great! Superb communication! Sorted It very quickly and was it was completely stress free.
Thank you for all your help!...
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Comment on agent fees
Good
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Aug 14,2018
Aug 14,2018
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Always understandable and very prompt with enquires and concerns and always calls back to see how things are, plus if anything else needs sorting....
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Aug 13,2018
Aug 13,2018
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Shannon was really helpful and attentive to our matinence report. She communicated with us well, keeping us up to date and checking that all work was completed with in a good time frame. Thank you ð...
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Aug 13,2018
Aug 13,2018
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Our Problem was solved quickly and had someone come out within days to look at the job, work done well....
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Feb 14,2018
Feb 14,2018
0
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I have found Nick to be a true professional in every respect. I have nothing but admiration for the way he has dealt with all that I have asked him to. Nothing has been too much trouble for him. It's refreshing to know I can ...
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Comment on agent fees
Excellent value
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Jan 11,2018
Jan 11,2018
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We are a busy, working family who rented this property for three years prior to purchasing our first home nearby.
Overall, a chastening experience; one where we were left with the strong impression, in my opinion, that the agent has no real interest in tenants, ...
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Comment on agent fees
Quite possibly the same fees, give or take, that most agents are allowed to charge
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Jan 12, 2018
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Dear *, thank you for taking the time out to write a review and can we firstly say that we are disappointed that you were not happy having rented a property through us. We try extremely hard to ensure the service we provide and the systems we have in place make it an easier experience. Having taken some time to look at the file I can see that the festive period did slightly affect a couple of the points you mention but we generally look at these situations and use them to see how we can improve, ...
Mar 16,2017
Mar 16,2017
3
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Considering the customer service reviews I've read I can only presume most people needed the service where as an exiting Tenant the customer service I received from Mr. Edwards was appalling. At the start of the rental I notified in writing the specific dates we ...
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Mar 17, 2017
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Whilst we are most disappointed to hear that you were not satisfied with the service you received, the contract could have been changed by either party when a change of circumstances occur, which was the case in this instance. I understand that this was explained to you at the time. We take customer service extremely seriously and continually look to improve our service so appreciate the time you have taken to write a review so we can look at whether we could have improved in this case. Should y ...
Sep 15,2016
Sep 15,2016
0
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It was a pleasure to work with Adam. He was very efficient and helped get a high pressured sale through with the minimum of fuss. He was very reassuring, understanding and maintained good humour throughout, especially when the pressure was mounting up! Many thanks...
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Aug 04,2016
Aug 04,2016
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If it wasn't for Charlotte we would have given up weeks ago, but she was like a dog with a bone and steered everyone who was involved to the end, Cannot thank her enough....
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Jun 09,2016
Jun 09,2016
1
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Adele has always been very friendly and helpful when dealing with my rental properties. She is always quick to reply when any repairs are needed or problems occur. I would certainly recommend her to any other landlord looking for property management. Many thanks Adele.
JOHN. ...
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Comment on agent fees
Fees are average for this area.
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May 11,2016
May 11,2016
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Adele has been helpful in dealing with our tenants in our flat in Brixham. We would be happy to recommend her and Bradley's in general to other landlords as an effective management service....
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May 05,2016
May 05,2016
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Bradleys manage our rental flat in Exmouth and Adele always handles any maintenance issues very professionally and rapidly. As we live so far away, it is great to have such a professional and reliable local property manager....
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Comment on agent fees
Fair for the service provided
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Apr 29,2016
Apr 29,2016
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I have recently had a few issues with my rental property during change of tenancy, and as I live in Australia I am very dependent on the service and advice that I receive from Bradley's personnel.
During this process I have been dealing directly with ...
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Comment on agent fees
Standard fees - but it comes down to the service that you receive for the fee you pay.
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Apr 25,2016
Apr 25,2016
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Anita has been most helpful, prompt and efficient in dealing with maintenance issues concerning our rented property. Whenever there is another job that needs to be done, I shall not hesitate to contact her.
Jim Auburn...
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N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 8:34 AM 05/08/2016 by charlotte rickard
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