100% sales valuation accuracy
100% sales fee satisfaction
Jul 10,2012
Jul 10,2012
7
people found
this helpful
this helpful
Form the start Roger Platt was a disappointment! Rang up to join property alert list and gave a pretty comprehensive description of what we wanted - they sent literally every property in the price range - not taking into account any of our requests. After that one email we received no other alerts. Every time I spotted something good on the website I would ring them to arrange a viewing and they would simply add me to the diary ¢â‚¬â€œ not asking any questions about what we looking for, had we viewed with them preciously? They must have taken my details about 4 times. On one occasion I asked to view a property which was unavailable to see at the time we wanted ¢â‚¬â€œ you might think they would take my number, ring me back and arrange a viewing when convenient? No, apparently they don't seem to think that it might be the property for us and they could make a sale. The property was still on the market a month later (no surprise) and we ended up viewing it then. Was a pretty good property but by the time we saw it we were about to put an offer in on another.
There was a Saturday girl who worked on viewings at the weekend. She knew absolutely nothing about any of the properties - half of them she had not stepped foot in before. We asked questions she could not answer and just shrugged her shoulders! Roger Platt ¢â‚¬â€œ maybe spending an hour every Saturday morning sitting with the Saturday girl and talking her through the properties may give your potential customers some trust in you. Although we were told at the end of all viewings that we would be called by a member of the team during the week, we were NEVER called back and, if they can't be bothered to call us we can't be bothered to call them!
In my opinion Roger Platt needs to take a hard look at itself! There is so much it could get right if it just made the right steps. It felt that they actually didn't want to sell anything ¢â‚¬â€œ and therefore why should we want to buy anything?
There was a Saturday girl who worked on viewings at the weekend. She knew absolutely nothing about any of the properties - half of them she had not stepped foot in before. We asked questions she could not answer and just shrugged her shoulders! Roger Platt ¢â‚¬â€œ maybe spending an hour every Saturday morning sitting with the Saturday girl and talking her through the properties may give your potential customers some trust in you. Although we were told at the end of all viewings that we would be called by a member of the team during the week, we were NEVER called back and, if they can't be bothered to call us we can't be bothered to call them!
In my opinion Roger Platt needs to take a hard look at itself! There is so much it could get right if it just made the right steps. It felt that they actually didn't want to sell anything ¢â‚¬â€œ and therefore why should we want to buy anything?
What agent could do to change your mind?
1) Have one agent responsible for a customer and their search 2) Take property needs and wants seriously and send the relevant properties - don¢â‚¬â„¢t send them all! We can¢â‚¬â„¢t be bothered to trail through them if you can¢â‚¬â„¢t be bothered to send us the most suitable 3) If a customer rings up interested in a property make a note of it and do everything you can to ensure they can view the property and know all about the status of the property - at the end of the day you could make a sale 4) Acknowledge your Saturday girl; sit her down and inform her about all properties. Make time to show her around so she is equipped with the right tools to answer simple questions and get the job done 5) Ring every potential customer back 6) Selling is not rocket science; it¢â‚¬â„¢s all about customer service and you barely have any!Attached Filesnbsp;
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Latest Reviews
26th Apr 2021
reviewed by 'Rachel Jane Simpson'
8th Feb 2021
reviewed by 'Katrina'
3rd Feb 2017
reviewed by 'Ahmad'
10th Jul 2012
reviewed by 'M123'
6th Feb 2012
reviewed by 'lucid'
Opening Hours
Address
Roger Platt
25-29 Queen Street
Maidenhead,Slough
Berkshire
SL6 1NB
01628 773333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £240,500 | £800,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 2 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 26,2021
Apr 26,2021
0
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Shannon Plunkett is extremely professional, efficient and thorough, Highly recommend for property management. She is also very patient and courteous....
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Feb 08,2021
Feb 08,2021
0
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I've just finished completion on my first property and I honestly don't know what I would have done without Philippa and Stuart at Roger Platt Maidenhead. They kept me sane and up-to-date through the whole process, they we're amazing and would definitely go back to ...
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Sep 03,2019
Sep 03,2019
0
people found
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Excellent estate agents pushing through the purchase/sales throughout the chain. Were on top of requirements where our estate agents for our sale were not. Really value their contribution - particularly Petra...
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Feb 03,2017
Feb 03,2017
0
people found
this helpful
this helpful
Courtney and Jade were very helpful in resolving my queries on various elements of the tenancy. This included obtaining the operation manuals, additional keys cut etc. Courtney was also very proactive and rang me after the information had been passed on to the landlord to ...
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Comment on agent fees
I feel the agent is a bit expensive and especially still being charged fees after the government has banned them for tenants was not something that i like. However, i understand that all agents are doing this.
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Jul 10,2012
Jul 10,2012
7
people found
this helpful
this helpful
Form the start Roger Platt was a disappointment! Rang up to join property alert list and gave a pretty comprehensive description of what we wanted - they sent literally every property in the price range - not taking into account any of our requests. After ...
read full review
read full review
What agent could do to change your mind?
1) Have one agent responsible for a customer and their search 2) Take property needs and wants seriously and send the relevant properties - don¢â‚¬â„¢t send them all! We can¢â‚¬â„¢t be bothered to trail through them if you can¢â‚¬â„¢t be bothered to send us the most suitable 3) If a customer rings up interested in a property make a note of it and do everything you can to ensure they can view the property and know all about the status of the property - at the end of the day you could make a sale 4) Acknowledge your Saturday girl; sit her down and inform her about all properties. Make time to show her around so she is equipped with the right tools to answer simple questions and get the job done 5) Ring every potential customer back 6) Selling is not rocket science; it¢â‚¬â„¢s all about customer service and you barely have any!Attached Filesnbsp;
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Yes
Feb 06,2012
Feb 06,2012
4
people found
this helpful
this helpful
Disappointing experience. No follow up, had to call twice to confirm property details. I was told both times that an email will be sent shortly but none arrived. Called third time to get the details on the phone.
After viewing, made the offer. Financial details ...
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What agent could do to change your mind?
Reduce fees, improve communicationAttached Filesnbsp;
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Sep 08,2010
Sep 08,2010
5
people found
this helpful
this helpful
They are timewasters. I offered to pay six months in advance. There was one property that I particularly wanted to see and the agent who took my details said she would try to arrange a viewing but this might be difficult as it was tenanted. ...
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