88% lettings valuation accuracy
92% lettings fee satisfaction
Jul 09,2012
Jul 09,2012
5
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Terrible Customer Service - No one ever phones back - Phoned and asked for Manager Mark Bowland He never answers calls and never returns calls, always seems to be on phone whenever I'v phoned to complain.
The work in getting a tennant and checking there references was terrible, we ended up with some-one on benifits who never paid there rent! martins never gave us any advise on getting them to pay & only offered us a socitor to write a small claims form at £££ which I can do myself for £80 at the local court.
For a Letting Agency which looks after landlords property I wouldnt trust them with a Dog Kennel !
The work in getting a tennant and checking there references was terrible, we ended up with some-one on benifits who never paid there rent! martins never gave us any advise on getting them to pay & only offered us a socitor to write a small claims form at £££ which I can do myself for £80 at the local court.
For a Letting Agency which looks after landlords property I wouldnt trust them with a Dog Kennel !
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Latest Reviews
10th Dec 2024
reviewed by 'Sophie'
28th Nov 2024
reviewed by 'Peter'
28th Oct 2024
reviewed by 'Eusebiu'
23rd Oct 2024
reviewed by 'Hannah'
23rd Oct 2024
reviewed by 'Marc'
Opening Hours
Address
Martin & Co
173-175 Nantwich Road
Crewe
Staffordshire
CW2 6DF
01270 500905
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 92% | £450 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 4 | 53 | 16 | 0 | 0 | 0 | 0 | 10 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 11,2024
Dec 11,2024
0
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The response time is commendable, thanks to the whole team...
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Dec 10,2024
Dec 10,2024
0
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Marie helped me to organise getting a new fridge freezer fitted ! Quicker than I expected tbh. Very helpful thank you !...
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Nov 28,2024
Nov 28,2024
0
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Always pleased with the performance of the whole team but this time it was Marie who did a fantastic job on the maintenance side after a tenant exit....
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Oct 28,2024
Oct 28,2024
0
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I had some problems with the radiators and Darcy helped me very fast.
Communication was excellent.
Thank you...
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Oct 23,2024
Oct 23,2024
0
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When we needed a new boiler Marie was very helpful efficient! Thanks for all your help!...
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Oct 23,2024
Oct 23,2024
0
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Marie was a massive help arranging for our broken boiler to be replaced. Excellent service....
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Oct 22,2024
Oct 22,2024
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I'm a tenant for a house near Crewe for two years. There were several times that the property needed maintenance. Everytime when I reported an issue, the Property Manager Marie Colclough replied promptly and delivered excellent service. Joshua in the team is also great....
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Oct 21,2024
Oct 21,2024
0
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Rented a house through martin & Co, and have some Initial set up problems with Fridge, But Martin & Co sorted things in less than a week.
Highly appreciate the Help from Laura Farmer....
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Oct 20,2024
Oct 20,2024
0
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Thanks to Konrad and Caroline, For finding the House and helping with all the Required Documents and Process.
Me Personally Being new to UK it has been a great help from Marin & Co Team in finding a home....
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Oct 17,2024
Oct 17,2024
0
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Shared my concerns that our carpets were very old and comming away etc, the great team at Martin & Co in Crewe have helped sort the issues out and we now have lovely new carpets in the property thanks to the whole team involved especially Marie....
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Oct 14,2024
Oct 14,2024
0
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Rented a house through Martin & co and their after sales service has been excellent. A few problems have been dealt with efficiently and speedily by their representative Marie Colclough whose customer service expertise is first class....
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Oct 05,2024
Oct 05,2024
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Marie has been looking after our rental property very well, keeping me up to date with issues and sorting out solutions....
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Sep 23,2024
Sep 23,2024
0
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Thanks to Marie Colclough, I have got my maintenance issue solved on time.i am happy with her service and thanks to Martin and co. Team...
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Sep 11,2024
Sep 11,2024
0
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Thanks to Marie Colclough, I have got my maintenance issue solved in time....
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Aug 16,2024
Aug 16,2024
0
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We had a problem with our boiler, it was quickly sorted out by Darcy who also took the time to check with us after each visit to make sure we were happy with the service. Thanks...
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Aug 01,2024
Aug 01,2024
0
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Quick actions to all queries raised and swift finding of a tenant for asking price for a full year contract...
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Jul 31,2024
Jul 31,2024
0
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MY Thanks to Marie Colclough for the swift resolving of the boiler issue all hopefully sorted with a couple of days of reporting it ,shes a very helpful cheerful person deals with issues we have been in are current property 6months now had few hiccups ...
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Jul 31,2024
Jul 31,2024
0
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I had a great tenancy, and a smooth journey with Martin & Co . Many thanks to Laura who assisted with my end of tenancy , she ensured good communication between myself and the landlord and was always quick to respond....
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Jul 10,2024
Jul 10,2024
0
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Thankyou Laura for organizing to get my back room renovated so quickly. And thankyou to nick for doing an amazing job. Very much appreciated thanks again...
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Jul 05,2024
Jul 05,2024
0
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Professional service, which pleasantly surprised me. Special thanks to Mr. Konrad who quickly and efficiently guided me through the apartment rental procedure....
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Jun 21,2024
Jun 21,2024
0
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I was a customer of Martin&Co for a short period (6 months) before moving abroad for a new job and they're brilliant.
Special thanks to Marie Colclough, she was exceptionally helpful during and after I moved out and she made sure that I got back ...
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Jun 14,2024
Jun 14,2024
0
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Marie Colclough has been outstanding in dealing with my property in Crewe. I highly recommend her....
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Jun 12,2024
Jun 12,2024
0
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Laura was brilliant with making sure my boiler was fixed, very refreshing to have someone that wanted to help me with my problem....
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Jun 10,2024
Jun 10,2024
0
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Good customer services given on time.
Able to give good response and support...
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Jun 05,2024
Jun 05,2024
0
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Chris !!! Thank you very much for everything you have done for me, for this great help and quick contact, you are amazing...
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May 21,2024
May 21,2024
0
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Great speedy service. Had some electrical issues that have been dealt with quickly and efficiently by the maintanance guys thanks to Laura Pickerill....
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May 14,2024
May 14,2024
0
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Speedy action and resolution for a leaking toilet.
Rob arrived on site and fixed the issue within 30 mins. A big thank you to Marie and Rob for acting so promptly....
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Apr 23,2024
Apr 23,2024
0
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I would like to thank thank Ms Marie for the job well done. I can't thank you enough for the invaluable support you've given us. Your expertise and profesionalism have truly made a difference....
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Apr 22,2024
Apr 22,2024
0
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Marie Colclough has been dealing with some repairs for me. She has been brilliant, kept in touch informing me every step of the way. Lovely phone manner & very helpful. Thanks again Marie!...
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Apr 18,2024
Apr 18,2024
0
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Marie Colclough goes 'above & beyond' to help support me with my Tenants. Even with some challenges, Marie approaches it with solutions, care & understanding that keeps myself (landlord) And my Tenants happy(which I genuinely care about too). Would highly recommend Marie!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in Crewe 
Best Letting Agent in Crewe 
They have been reported to the Property Ombudsman due to all the problems they caused, and we are just waiting for the outcome.
We probably wouldn't have bothered, but after talking to people they all know someone who used them and had problems, so they had taken them to the Ombudsman, and won, and their problems were only a portion of what they caused us.