100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jan 05,2018
Jan 05,2018
1
people found
this helpful
this helpful
Nia Williams let my flat to a charming tenant. She worked very hard to get the property let as soon as possible, visiting many times over a short period to do this. She was efficient and charming at all points of contact and I would not hesitate to always use Nia when the tenant ends their lease
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Latest Reviews
15th Oct 2021
reviewed by 'Ameera'
8th Jan 2018
reviewed by 'Kerry'
5th Jan 2018
reviewed by 'Patricia'
5th Jan 2018
reviewed by 'Luis'
10th Mar 2017
reviewed by 'Michelle'
Opening Hours
Address
Carter Jonas
8 Addison Avenue
Holland Park,London
Greater London
W11 4QR
020 7371 1111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £1,647 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 15,2021
Oct 15,2021
0
people found
this helpful
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Nia & Natasha from CarterJonas were brilliant for us. They were with us every step of the way during the rental process. They were able to articulate and set clear expectations on what is required and the next steps. Their responses and turnaround time were quick. ...
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Jan 08,2018
Jan 08,2018
0
people found
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Nia and Charlotte were absolutely amazing in helping myself and my fianc© move into our new Flat.
My fianc© is 8 months pregnant and wasn't able to do to much but Nia and Charlotte Just made everything so easy for us.
Thank you and a very ...
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Comment on agent fees
Good
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Jan 05,2018
Jan 05,2018
1
people found
this helpful
this helpful
Nia Williams let my flat to a charming tenant. She worked very hard to get the property let as soon as possible, visiting many times over a short period to do this. She was efficient and charming at all points of contact and I would ...
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Jan 05,2018
Jan 05,2018
0
people found
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As soon as I meet Nia Williams from Carter Jonas I realised how professional and efficient she was she really got things running so quick efficient she made sure that everthing was ready and running smoothly especially she made sure that i was happy with ...
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Jul 05,2017
Jul 05,2017
0
people found
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Right from start very efficient / impressive service, could not do enough for you. From start to finish the whole process was stress free. Excellent experience all round....
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Comment on agent fees
Very reasonable
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Mar 10,2017
Mar 10,2017
0
people found
this helpful
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Thanks Nia and thanks also for your help and support during the process.
I have dealt with many agents in London over the years and you definitely made the experience a pleasant one with your polite manner, friendliness and efficiency.
I would definitely use Carter ...
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Comment on agent fees
Fair
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Sep 09,2016
Sep 09,2016
0
people found
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It was a delight to work with Nia and Igor, I met them over the Internet as I was not in London, Igor accepted to do FaceTime viewings with me, he explained to me everything. Then when I arrived in London late at night, with ...
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Oct 24,2012
Oct 24,2012
1
people found
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this helpful
Even though Carter Jonas was not directly managing the property I was renting (a management company was), I received great advice and help throughout my tenancy. They were no doubt the best estate agent I used in the last seven years-very efficient and professional! I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:40 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
