94% sales valuation accuracy
92% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 02,2018
Jan 02,2018
4
people found
this helpful
this helpful
"An estate agent with delusions of adequacy. Some genuinely helpful people work here, though they are sadly let down by * the owner. We were told we'd left our house buying 'until the last minute' which was both discourteous and inaccurate. We lost out on 4 other houses before finally securing our current house, purely because cash buyers proved more attractive, understandably, then we did, even though we had a firm buyer for our house. Of course a vendor will prefer a cash buyer every time. Of more concern was that Harding told us that the family we were buying from already had somewhere to go, as they were being relocated for their job. As the buying process progressed, it became very clear that this was not the case because they were house-hunting. I questioned this and was told that I was lying, despite my wife and I very clearly hearing this from Harding at our first viewing. We were disappointed with Harding's idea of customer service. Another house we'd offered money on was spectacularly over-valued; the fact that it's now £30,000 below the price and listed with a different agent indicates that. No prizes for guessing where the original valuation came from. Was this done to secure the listing? We found Harding's arrogance, unprofessional behaviour and tenuous grasp of the truth very unpleasant to deal with; a shame given that he had some genuinely helpful people working with him. This refers to a house bought in July 2017.
I'm guessing this will attract a 42 point denial from Harding telling me that it's all my fault and that my wife and I are liars. He would do well to remember who the customer is and not to accuse us of lying when he's been caught out You don't have to read too many reviews to find this arrogance is a recurring theme."
I'm guessing this will attract a 42 point denial from Harding telling me that it's all my fault and that my wife and I are liars. He would do well to remember who the customer is and not to accuse us of lying when he's been caught out You don't have to read too many reviews to find this arrogance is a recurring theme."
Comment on agent fees
n/a - I was a buyer, though I hear they charge more than other agents because they feel they give a 'superior service' - draw your own conclusions
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Latest Reviews
29th Jan 2020
reviewed by 'Jo-ann'
10th Nov 2019
reviewed by 'Kim'
24th Oct 2019
reviewed by 'Mark'
15th Oct 2019
reviewed by 'Jasmine'
6th Aug 2019
reviewed by 'Richard'
6th Aug 2019
reviewed by 'Jeff'
Opening Hours
Address
Charles Harding Estate Agents and Property Management
37 Wood Street
Swindon
Wiltshire
SN1 4AN
01793 641857
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 92% | £74,000 | £707,500 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 0 | 15 | 1 | 6 | 4 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 29,2020
Jan 29,2020
1
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this helpful
I would highly recommend this agency for sales. Great local knowledge, professional, reliable and honest when dealing with the sale of my flat....
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Nov 10,2019
Nov 10,2019
1
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EXCELLENT SERVICE. I purchased a second home with Charles Harding and all went well. They now let and manage the property with no problems....
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Jan 27, 2020
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Thank you Kim, your review is much appreciated.
Charles Harding Old Town Team ...
Oct 24,2019
Oct 24,2019
0
people found
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Sold and brought through the old town office.We were kepted informed throughout the process , and any issues where handled professional and were quickly sorted out.Would recommend Charles Harding and they have great knowledge and experience of the old town area....
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Oct 15,2019
Oct 15,2019
1
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this helpful
I just purchased a house with my partner. George was great, was understanding when we wanted to have many viewings of the house, was very quick to respond to emails and any queries through the process. Would highly recommend. Heidi was also very helpful when ...
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Oct 16, 2019
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Many thanks for your 5 star review Jasmine and best of luck in your new home. ...
Aug 06,2019
Aug 06,2019
1
people found
this helpful
this helpful
Was very impressed with initial dealings with George Harding. Obviously knows the market and pitched the price absolutely right. We had genuine buyers coming round right from the off and always got feedback on viewings. All went a bit quiet once sale agreed so hard ...
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Oct 16, 2019
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Many thanks for your 5 star review Mr Saunders. We strive to ensure great customer service so are pleased to hear this. ...
Aug 06,2019
Aug 06,2019
2
people found
this helpful
this helpful
I purchased an investment property and the help and advise was 2nd to none during the whole process.
Many thanks...
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Jul 03,2019
Jul 03,2019
1
people found
this helpful
this helpful
Heidi was brilliant from start to finish. Answered all my questions. I’d recommend Charles Harding over anyone in the swindon area. 1st class service. Well done Charles Harding....
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Jan 07,2019
Jan 07,2019
1
people found
this helpful
this helpful
Heidi was brilliant from start to finish with my sale. After being let down by 2 other local estate agents I moved to Charles Harding and would recommend them. Dont waste your time with the others!!...
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Jul 17,2018
Jul 17,2018
1
people found
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this helpful
I sold my flat with Charles Harding the k you for all your hard work and effort from start to finish....
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Comment on agent fees
Good value
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Jan 30, 2019
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I'd just like to say that some people working there are not professional at all, being rude and make you feel like where you even calling with this benefits? We're agency. This is a joke! The lady that I've been on the phone with was treating me like a piece of nothing just because I am a shift leader and I am claiming Universal Credit that I am entitled to as a single mom! Ridiculous! She said to me that they don't have any houses to rent that will accept my situation, and she's been lying to ...
Jul 13,2018
Jul 13,2018
3
people found
this helpful
this helpful
I would like to thank you for selling my home for asking price your the best and will happily recommend to friends and family....
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Jan 17,2018
Jan 17,2018
4
people found
this helpful
this helpful
You dealt with the sale of my property in Eldene and handled the whole situation very well. Thank you for all your hard work....
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Comment on agent fees
Good fee
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Jan 15,2018
Jan 15,2018
5
people found
this helpful
this helpful
I would recommend to anyone. Charles Harding Old Town office have sold my 1 bedroom flat extremely quickly. A fantastic service....
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Comment on agent fees
Good
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Jan 02,2018
Jan 02,2018
4
people found
this helpful
this helpful
"An estate agent with delusions of adequacy. Some genuinely helpful people work here, though they are sadly let down by * the owner. We were told we'd left our house buying 'until the last minute' which was both discourteous and inaccurate. We lost out on 4 other ...
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Comment on agent fees
n/a - I was a buyer, though I hear they charge more than other agents because they feel they give a 'superior service' - draw your own conclusions
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Sep 08,2017
Sep 08,2017
3
people found
this helpful
this helpful
Thank you so much to Jon, George and especially Heidi for helping us selling our house. You made the process so much easier with your calm and professional manner...
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Comment on agent fees
Value for money
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Aug 21,2017
Aug 21,2017
1
people found
this helpful
this helpful
We was pleased with the service provided and received regular updates to successfully get our sale through. Thank you to all that helped in the Old Town team...
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Comment on agent fees
Good
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Aug 08,2017
Aug 08,2017
0
people found
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Reading other reviews, I am not really sure if I just experienced just an average service or what? I purchased a property in Old Town, anytime I wanted to view there wasn't a problem, however the communication between me the buyer and the seller wasn't ...
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Comment on agent fees
n/a
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Aug 04,2017
Aug 04,2017
2
people found
this helpful
this helpful
Fabulous at all times. Thank you so much for all your efforts. Seamless selling processes. Very happy.Will always recommend....
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Comment on agent fees
Good
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Aug 02,2017
Aug 02,2017
2
people found
this helpful
this helpful
Being a buyer from Reading I found Charles Harding to be extremely helpful there local knowledge helped narrow down my search and they suggested a property which I later bought....
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Comment on agent fees
Good value for money
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Jul 25,2017
Jul 25,2017
1
people found
this helpful
this helpful
I purchased a property in Old Town and I was extremely impressed by the way Charles Harding handled the process, regular updates helped make my buying process reassuring....
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May 27,2017
May 27,2017
1
people found
this helpful
this helpful
Charles Harding sold my house for the asking price where another agent failed - I have moved to Spain now but would definitely use again if ever needed to.
Adios - JJ...
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Comment on agent fees
Good - Cheaper than last agent and far better service
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Mar 14,2017
Mar 14,2017
1
people found
this helpful
this helpful
I sold my property in Old Town with Charles Harding. I was very satisfied with the service. Thank you x...
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Comment on agent fees
good
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Mar 13,2017
Mar 13,2017
1
people found
this helpful
this helpful
We are so happy, I would like to thank Charles Harding for getting my purchase through. We found the office to be very friendly and helpful when contacting for updates. Would recommend to anyone. A* service...
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Feb 20,2017
Feb 20,2017
3
people found
this helpful
this helpful
Truely terrible service and attitude. Anyone thinking of letter their property, please use anyone else other than Charles Harding. Having been on the tenent side of renting a property through them. I absolutely would not use them again. They do nothing, and take large amounts ...
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Comment on agent fees
Very expensive for little in return
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Aug 10, 2018
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We are still wainting for half month return money for renting because we moved out earlier. ...
Mar 23,2016
Mar 23,2016
2
people found
this helpful
this helpful
I would like to say thank you to Charles Harding especially Jon Harding for selling my property in Plymouth Street. An open house was recommended and generated so much interested I sold my property the same day. Regular communication from him made the selling process ...
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Comment on agent fees
Good
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Mar 23,2016
Mar 23,2016
1
people found
this helpful
this helpful
My partner and I found a property being listed by Charles Harding in Swindon (2bed flat 1bathroom & ensuite) we made an offer and after a lot of back and forth ended up agreeing at the asking price. After paying for searches the lender down valued ...
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What agent could do to change your mind?
Bad.Attached Filesnbsp;
Comment on agent fees
Bad.
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Mar 23, 2016
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Nicely done! Find someone is dissatisfied with your company and their interactions with you, then tell them they are wrong. This is great customer service! Makes me wonder why you have 4 times as many negative reviews as positive. ...
Mar 09,2016
Mar 09,2016
1
people found
this helpful
this helpful
I happened to have my 2 properties buying through Charles Harding. I wasn't experienced the first time and transaction went fairly smoothly, however, the second time around I noticed a lot of flaws working with them. The communication and follow ups were poor, you will have ...
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Mar 15, 2016
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Mr Ox, I note your comments and would be more than happy to discuss in detail but we are unaware of your details or the address of the property purchase you are referring to. ...
Jan 13,2011
Jan 13,2011
5
people found
this helpful
this helpful
Found it difficult to arrange viewings at suitable times even with several days notice on a few properties, once we did find one and the offer was in, not helpful in negotiations and they lost all interest in assisting with the proceedings, incredibly rude when ...
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May 19, 2016
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Difficult one this as no indication of who we dealt with.Swindon 101 please contact the office and ask for Jon ...
Jun 08,2010
Jun 08,2010
3
people found
this helpful
this helpful
Great... the house was great and they were too...
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May 14,2008
May 14,2008
4
people found
this helpful
this helpful
WARNING. I had my property on the market with this lot for 4 weeks. After saying their rates were higher than most other agents because the service they offer was second to none, I thought thats fair enough and what they said they would do seemed ...
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George
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Heidi
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Estate Agent in SN1 
