0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Jan 03,2018
Jan 03,2018
2
people found
this helpful
this helpful
To whom it may concern,
I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp.
My property was put up for sale in June 2016 by December 2016 I was told there was a cash buyer who wanted to purchase my apartment. I was very pleased with this as it would be a quick sale. The expected completion date was April 2017.
It later turned out that the buyer was not a cash buyer but needed to have a mortgage so this will take even longer in the meantime I had been paying my mortgage and bills on two apartments. (my new apartment that I brought and my old apartment I was selling through Conells) I was really upset and shocked as they did not ever contact me to tell me the buyer had changed payment and it would take longer to sell. This has had a massive detrimental affect on my finances because of Connells incompetence. I have to say the manager in connells was an absolute disgrace and a joke to the industry. He was not supportive or apologetic to me in any which way I went to speak to him to see what had happened and if there was anything he could do to help me he said it's not there fault and I would have to deal with it myself.
I had to take action and go with another estate agency called centrik property to sell my apartment.
I worked with Andrew Moore and Richard Perkins. I told them my situation and how stressed and upset I'd been over the unprofessional handling of my sale. They were absolutely amazing and so supportive of my situation and knew they had to get my apartment sold ASAP!
Within a month my apartment was sold!!
I am so grateful to centrick property estate agents 102 Colmore Row Birmingham, Andrew and Richard for all their hard work and dedication into making my life easier through this hard time I would 100 percent recommend them to everybody. they are the best estate agents I have ever come across and I will definitely be using them again and I urge everybody to use them! Thank you!!
I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp.
My property was put up for sale in June 2016 by December 2016 I was told there was a cash buyer who wanted to purchase my apartment. I was very pleased with this as it would be a quick sale. The expected completion date was April 2017.
It later turned out that the buyer was not a cash buyer but needed to have a mortgage so this will take even longer in the meantime I had been paying my mortgage and bills on two apartments. (my new apartment that I brought and my old apartment I was selling through Conells) I was really upset and shocked as they did not ever contact me to tell me the buyer had changed payment and it would take longer to sell. This has had a massive detrimental affect on my finances because of Connells incompetence. I have to say the manager in connells was an absolute disgrace and a joke to the industry. He was not supportive or apologetic to me in any which way I went to speak to him to see what had happened and if there was anything he could do to help me he said it's not there fault and I would have to deal with it myself.
I had to take action and go with another estate agency called centrik property to sell my apartment.
I worked with Andrew Moore and Richard Perkins. I told them my situation and how stressed and upset I'd been over the unprofessional handling of my sale. They were absolutely amazing and so supportive of my situation and knew they had to get my apartment sold ASAP!
Within a month my apartment was sold!!
I am so grateful to centrick property estate agents 102 Colmore Row Birmingham, Andrew and Richard for all their hard work and dedication into making my life easier through this hard time I would 100 percent recommend them to everybody. they are the best estate agents I have ever come across and I will definitely be using them again and I urge everybody to use them! Thank you!!
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Latest Reviews
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3rd Jan 2018
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Opening Hours
Address
Connells
145 Great Charles Street
Birmingham
West Midlands
B3 3LP
0121 212 0800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £585 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 3 | 0 | 2 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 04,2022
Feb 04,2022
2
people found
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this helpful
the worst customer service I've ever had to deal with.
have had to approach a solicitor to get answers from them.
they failed to comply with the agreement about getting the contract on time.
they use teenagers as employees and that's one of the worst ...
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Jul 10,2021
Jul 10,2021
0
people found
this helpful
this helpful
Tricky one as five stars for the agent (Aisha) that found a tenant for me and managed the process for me but one star at most for the experience with the sales team.
I find agents painful to deal with but Aisha was extremely proactive, ...
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Feb 17,2021
Feb 17,2021
0
people found
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The best letting agents
Would highly recommended! Staff are really helpful and always go above and beyond. They give the best customer service whenever needed...
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Mar 24,2018
Mar 24,2018
1
people found
this helpful
this helpful
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal ...
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Jan 03,2018
Jan 03,2018
2
people found
this helpful
this helpful
To whom it may concern,
I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp.
My property was put up for sale in June 2016 by December 2016 I ...
read full review
read full review
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Yes
Sep 29,2015
Sep 29,2015
0
people found
this helpful
this helpful
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before.
It ...
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Aug 24,2015
Aug 24,2015
0
people found
this helpful
this helpful
Avoid this lettings agency at all cost. The staff are very incompetent, and it is hard to believe that you are the ones paying them for a service. They have no customer service skills whatsoever. Promise that they will call/email with an update, it ...
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Feb 28,2013
Feb 28,2013
3
people found
this helpful
this helpful
We found the photos taken of our property very poor, had to get them taken for a second time and on many occasions re-clarify the details on council tax, service and ground rent. They didn't do many of the viewings and we had to push ...
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What agent could do to change your mind?
Supplied accurate information to potential buyers about the property running costs, that were supplied many times, take more care to detail on the photos of the property, taken more if the viewings and booked them properly.Attached Filesnbsp;
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No fees information available
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