0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
“Unprofessional, disgraceful and appalling service from Macintyres. Big on promises, ......”
Jan 03,2018
Jan 03,2018
4
people found
this helpful
this helpful
Unprofessional, disgraceful and appalling service from Macintyres. Big on promises, EXTREMELY POOR on delivery. This included:
- pressuring me to use a conveyancer even after I had repeatedly told them I would choose my own conveyancer (because they get a lump sum from my using their recommended one)
- making promises about telling me about viewings (and then not telling me about TWO-THIRDS of the viewings that took place!!!)
- refusing to meet with me to discuss my concerns about their mis-management of the selling of my property
- failure to listen to and take account of instructions.
- Kate Jeffrey sharing the emails I sent to them with third parties (thus causing me enormous personal and financial problems) and breaching my legal rights to data protection. Telling me she had been told to share my emails by someone else in her team and then changing the story later (when challenged by the Property Ombudsman) saying it was 'an error'.
Despite all this, they failed to sell my property - ie the task they were actually assigned.
I complained to the Property Ombudsman who found several faults in Macintyres handling of the sale of my property and awarded me hundreds of pounds in damages (the maximum they award for such claims). The Property Ombudsman cannot rule on the data protection breach but have advised I take this up with the Information Commissioner.
My advice to vendors, and what I wish I had been told at the outset, is to not use Macintyres. There are other agents out there who are reputable and cheaper. I ended my contract with Macintyres after their shocking behaviour and used another Brackley agent who sold my house quickly and with the minimum of fuss. If you are forced to use Macintyres, I strongly suggest that you put everything in writing (eg, your instructions, what you have been verbally promised etc) and keep full records of all your dealings with them.
Remember, someone wearing a suit and making big promises does not mean they are a professional - it just means they own a suit and can make promises to get your business.
- pressuring me to use a conveyancer even after I had repeatedly told them I would choose my own conveyancer (because they get a lump sum from my using their recommended one)
- making promises about telling me about viewings (and then not telling me about TWO-THIRDS of the viewings that took place!!!)
- refusing to meet with me to discuss my concerns about their mis-management of the selling of my property
- failure to listen to and take account of instructions.
- Kate Jeffrey sharing the emails I sent to them with third parties (thus causing me enormous personal and financial problems) and breaching my legal rights to data protection. Telling me she had been told to share my emails by someone else in her team and then changing the story later (when challenged by the Property Ombudsman) saying it was 'an error'.
Despite all this, they failed to sell my property - ie the task they were actually assigned.
I complained to the Property Ombudsman who found several faults in Macintyres handling of the sale of my property and awarded me hundreds of pounds in damages (the maximum they award for such claims). The Property Ombudsman cannot rule on the data protection breach but have advised I take this up with the Information Commissioner.
My advice to vendors, and what I wish I had been told at the outset, is to not use Macintyres. There are other agents out there who are reputable and cheaper. I ended my contract with Macintyres after their shocking behaviour and used another Brackley agent who sold my house quickly and with the minimum of fuss. If you are forced to use Macintyres, I strongly suggest that you put everything in writing (eg, your instructions, what you have been verbally promised etc) and keep full records of all your dealings with them.
Remember, someone wearing a suit and making big promises does not mean they are a professional - it just means they own a suit and can make promises to get your business.
Comment on agent fees
Much higher than their competitors in the area. Given they did not achieve a sell, I did not have to pay their fee's but it wasted a huge amount of time, during which their behaviour caused me a lot of stress.
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Latest Reviews
7th Mar 2018
reviewed by 'Mike'
12th Feb 2018
reviewed by 'Richard'
19th Oct 2017
reviewed by 'Mrs'
Opening Hours
Address
Macintyers Estate Agents Ltd
Hartley House, 29 Market Place
Brackley
Buckinghamshire
NN13 7AB
01280 701001
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 0 | 0 | 3 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 07,2018
Mar 07,2018
1
people found
this helpful
this helpful
Kate went above and beyond in co-ordinating all parties in our chain to achieve a mutual completion date and kept us constantly updated . We were very impressed . We would definitely recommend this estate agency....
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Comment on agent fees
Not applicable as we were the buyers.
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Feb 27,2018
Feb 27,2018
1
people found
this helpful
this helpful
Excellent service. Kept me fully informed of legal progress etc and anticipated completion date. Highly recommended in helping manage the stress involved in buying a house in the U.K. with the possibility everything can collapse at the last minute!...
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Comment on agent fees
N/a as I was buying
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Feb 27, 2018
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(1)
Thank Andrew. We are pleased that you are happy with the service you recieved from us and wish you every happiness in your new home. ...
Feb 12,2018
Feb 12,2018
2
people found
this helpful
this helpful
Very helpful and professional when sorting my mother in laws house purchase, thank you all for your help it went really easily....
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Comment on agent fees
Good
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Yes
“Unprofessional, disgraceful and appalling service from Macintyres. Big on promises, ......”
Jan 03,2018
Jan 03,2018
4
people found
this helpful
this helpful
Unprofessional, disgraceful and appalling service from Macintyres. Big on promises, EXTREMELY POOR on delivery. This included:
- pressuring me to use a conveyancer even after I had repeatedly told them I would choose my own conveyancer (because they get a lump sum from my using ...
read full review
read full review
Comment on agent fees
Much higher than their competitors in the area. Given they did not achieve a sell, I did not have to pay their fee's but it wasted a huge amount of time, during which their behaviour caused me a lot of stress.
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Yes
Yes
Nov 03,2017
Nov 03,2017
2
people found
this helpful
this helpful
in the last week-Absolutely outstanding management and support to both landlords and tenants. Macintyers have been letting agents of our rental property for almost 30 years. This is important since we reside overseas. They handle all matters including tenant contact, regular property inspections, maintenance/repairs/improvements, ...
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Comment on agent fees
Reasonable and aligned to the national average.
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Oct 19,2017
Oct 19,2017
0
people found
this helpful
this helpful
Shocking experience with this agent when moving out of property. Very nice when we handed money over but made it difficult when moving out. Spoke to us like dirt and quoted a ridiculous £680 to clean the house which only needed a Hoover and a carpet ...
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Comment on agent fees
Bad
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Nov 03, 2017
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(1)
Dear Mrs Ingham,
Thank you for taking the time to provide feedback on your experience with Macintyers. We are truly sorry to hear you feel that you have not been treated in the manner in which you would expect.
As a local business our aim is to treat all of our customer's fairly and would always welcome you to talk to us about any queries you have, to help us resolve them in a timely manner.
We would be more than happy to discuss the points that you have raised in more detail at a tim ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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