Emma Creasey Lettings
Tattenhall, Chester, CH3
4.7/5, 40 reviews
93% recommended
82% lettings valuation accuracy
95% lettings fee satisfaction

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“The entire process from first viewing to handover of the ......”

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Jan 02,2018
Minithumbup
By: 'JL'
Jan 02,2018
0 people found
this helpful
The entire process from first viewing to handover of the keys to the property has been handled quickly and effectively - including the identification of a reference bottleneck that was immediately resolved.

The flexibility shown in adjusting the appointment times for contract signing and handover of keys was much appreciated.
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By: emma creasey
Jan 02, 2018
Dear JL
Thank you very much for taking the time to write a review of our service. Your positive comments are much appreciated and we very much hope that you are settled into your new home. Kind regards
Emma

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Latest Reviews

View all Reviews 40
16th Aug 2024
reviewed by 'The'
“We have had nothing but excellent service from Emma Creasey Lettings. Over the last 8 years they have found lovely tenants ......”
16th Aug 2024
reviewed by 'The'
“We have had nothing but excellent service from Emma Creasey Lettings. Over the last 8 years they have found lovely tenants ......”
2nd Aug 2024
reviewed by 'Jo'
“Fantastic service from start to finish. Nothing is too much trouble. They were easy to contact and put all our ......”
3rd Jun 2024
reviewed by 'Ian'
“ECL.We were introduced to Emma from Emma Creasey letting by a neighbour and from our introduction to the letting ......”
2nd May 2024
reviewed by 'Jan'
“I have been so pleased with the service I have received from this company. I became a landlord after becoming ......”
25th Oct 2023
reviewed by 'Robert Baxter'
“Thank you Emma and Sarah, I rented via yourselves for 18 months and your service was very fair and professional....”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Emma Creasey Lettings
Century House, Old Mill Place, High Street
Tattenhall,Chester
Cheshire
CH3 9RJ
01829 771505

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 82% 95% £550 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 25 2 0 0 0 0 2 1
Areas covered
  • CH3
  • CW6
  • CH1
  • CH4
  • SY14
  • LL13
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA DPS Property Redress Scheme
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“We have had nothing but excellent service....”

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Aug 16,2024
Minithumbup
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Emma
By: 'The'
Aug 16,2024
0 people found
this helpful
We have had nothing but excellent service from Emma Creasey Lettings. Over the last 8 years they have found lovely tenants and the property has never been empty. The highly professional service provided has been second to none. Also the support given to us has been ...
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“We have had nothing but excellent service....”

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Aug 16,2024
Minithumbup
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Emma
By: 'The'
Aug 16,2024
0 people found
this helpful
We have had nothing but excellent service from Emma Creasey Lettings. Over the last 8 years they have found lovely tenants and the property has never been empty. The highly professional service provided has been second to none. Also the support given to us has been ...
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By: Emma Creasey Lettings
Aug 16, 2024
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Thank you so much for taking the time to leave this review, it has been a pleasure working with you. ...

“Fantastic service from start to finish. Nothi......”

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Aug 02,2024
Minithumbup
By: 'Jo'
Aug 02,2024
0 people found
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Fantastic service from start to finish. Nothing is too much trouble. They were easy to contact and put all our worries away. Super quick with responses to queries and questions. Amazing team....
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By: Emma Creasey Lettings
Aug 02, 2024
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Thank you so much Jo, we wish you every happiness in your new home ...

“ECL.We were introduced to Emma from Emma Cre......”

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Jun 03,2024
Minithumbup
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Emma
By: 'Ian'
Jun 03,2024
0 people found
this helpful
ECL. We were introduced to Emma from Emma Creasey letting by a neighbour and from our introduction to the letting of our property and the management thereafter things have run seamlessly. The property was marketed on-line prior to the weekend ahead, by the following Wednesday ...
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“I have been so pleased with the service I hav......”

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May 02,2024
Minithumbup
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Emma
By: 'Jan'
May 02,2024
0 people found
this helpful
I have been so pleased with the service I have received from this company. I became a landlord after becoming executor and beneficiary to my late father and had very little idea what I was doing having no experience with this sort of business. ECL ...
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“Thank you Emma and Sarah, I rented via yourse......”

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Oct 25,2023
Minithumbup
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Emma
By: 'Robert Baxter'
Oct 25,2023
0 people found
this helpful
Thank you Emma and Sarah, I rented via yourselves for 18 months and your service was very fair and professional....
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By: emma Creasey
Nov 07, 2023
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Thank you Robert for taking the time to give such a kind review. Always much appreciated. ...

“I would highly recommend...”

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Jul 21,2021
Minithumbup
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Emma
By: 'Andrew'
Jul 21,2021
0 people found
this helpful
I have used Emma Creasey Lettings for several years and have always found them to be extremely helpful and professional. The staff are always lovely and nothing is too much trouble - just what you want!...
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“Exceptionally easy to deal with and very pro-......”

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Jun 16,2021
Minithumbup
By: 'J& J'
Jun 16,2021
1 people found
this helpful
Exceptionally easy to deal with and very pro-active and friendly from start to finish and during the teething phase of the early stages of moving into the property. Highly recommended, thorough in every regard!...
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By: Emma Creasey Lettings Team
Jun 18, 2021
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Thank you so much for taking the time to leave a review and we hope you'll all be very happy in your new home! ...

“Exceptionally easy to deal with and very pro-......”

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Jun 15,2021
Minithumbup
By: 'jim'
Jun 15,2021
0 people found
this helpful
Exceptionally easy to deal with and very pro-active and friendly from start to finish and during the teething phase of the early stages of moving into the property. Highly recommended, thorough in every regard!...
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By: Emma Creasey
Jun 15, 2021
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Dear Jim, Thank you very much indeed for taking the time to review, we very much appreciate your kind comments and we hope you enjoy your lovely new home! Best wishes from all the Team at ECL ...

“Great Agency with very professional and frien......”

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Feb 17,2021
Minithumbup
By: 'Simon'
Feb 17,2021
0 people found
this helpful
Great Agency with very professional and friendly staff. Paper work and questions all handled quickly and comprehensively. Snags with house sorted within days....
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“Excellent letting agents...”

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Feb 10,2021
Minithumbup
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Richard
By: 'Mike Brown'
Feb 10,2021
0 people found
this helpful
They are easily approachable for any problems, no matter how small and seemingly unimportant. As a landlord they rapidly sort any issues that arise with the tenants or property to a solution that suits us both....
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“Excellent service received. Very efficient,......”

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Nov 26,2020
Minithumbup
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Angela
By: 'Kerry'
Nov 26,2020
0 people found
this helpful
Excellent service received. Very efficient, friendly and great customer service. They helped us find a home very quickly and easily. Kate & Angela have been amazing! I would highly recommend using Emma Creasey Lettings ⭐️...
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“Terrible attitude...”

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Sep 23,2020
Minithumbdown
By: 'April'
Sep 23,2020
4 people found
this helpful
I found a property that we liked for our daughter to rent. As being deaf myself I used text relay to make a call. She give us a terrible attitude asking me to email instead as its quicker and easier when I couldn't access to ...
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By: emma creasey
Sep 23, 2020
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Thank you for your review. This is now the second site that you have posted the review on. We can only apologise, having not ever used the Text Relay service with a very poor explanation given by the operator of the service we immediately offered our email address in order to liaise directly with you to arrange a viewing and provide more details, however you relayed that as you were out this wasn't possible and immediately reacted at how upset you were and that you had never been treated in suc ...

“Very professional service with pleasant peopl......”

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Oct 22,2019
Minithumbup
By: 'Gill'
Oct 22,2019
0 people found
this helpful
Very professional service with pleasant people, who understand the clients needs and are proactive in helping them to find the right property. Would definitely use them again....
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By: Emma Creasey
Oct 23, 2019
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Dear Mrs Noscoe Thank you very much for taking the time to write such a lovely review. WE are delighted that you have purchased your home and if we can be of any assistance in the future please do not hesitate to contact us. With our best wishes Emma ...

“Great letting...”

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Jul 23,2019
Minithumbup
By: 'David'
Jul 23,2019
0 people found
this helpful
Excellent service provided and the staff are very friendly and knowledgeable. The process was smooth and transition into our new home effortless....
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By: Emma Creasey
Jul 23, 2019
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Dear David, Thank you very much for your kind review, it is much appreciated. We hope that you settle well into your new home. Kind regards Emma ...

“From the beginning Emma Creasey Lettings team......”

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Jul 04,2019
Minithumbup
By: 'Raluca'
Jul 04,2019
0 people found
this helpful
From the beginning Emma Creasey Lettings team has been very understanding and helpful and managed to secure me the property I wanted without even seeing me first. They are very professional and knowledgeable and take minutes to reply to emails....
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By: Emma Creasey
Jul 04, 2019
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Dear Raluca Thank you for your review, we very much appreciate you taking the time. We hope that you are settling into your new home and indeed enjoy living there. Kind regards Emma ...

“It was a pleasure to work with Ms Emma Creasey ......”

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Nov 28,2018
Minithumbup
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Emma
By: 'Grateful'
Nov 28,2018
0 people found
this helpful
It was a pleasure to work with Ms Emma Creasey and Richard Creasey and their team, notably Angela Benson, who shone in their consistency, courtesy, efficiency, attention to detail, agility, support, patience, and speed, in helping a rookie in the world of letting a property. ...
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Comment on agent fees
Good
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By: Emma Creasey
May 28, 2019
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Thank you so much for such a kind review, we very much appreciate Landlords and Tenants providing their experiences and we endeavour and strive to offer an excellent service. Many thanks Emma ...

“ECLettings...”

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Aug 21,2018
Minithumbup
By: 'John'
Aug 21,2018
0 people found
this helpful
Professional, courteous and very helpful and friendly firm. All staff displayed the same exceptional quality. Considerate of client needs and quick to respond to any enquiries or issues. Having simultaneously sought other properties through other agents at the time, ECL were the standout firm and ...
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Comment on agent fees
Competitive and reasonable.
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By: emma creasey
Aug 22, 2018
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Dear "John V" Thank you so very much for taking the time to write a review, we very much appreciate it and your kind comments. We always strive to offer an excellent service to both Landlords and Tenants and appreciate you taking the time to review the service. We very much hope that you are settling in to your new home. Kind regards ECL ...

“Amazing!...”

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Aug 15,2018
Minithumbup
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Richard
By: 'Amazing'
Aug 15,2018
0 people found
this helpful
From start to finish all team were great to deal with especially as we were new to the local area, would recommend them to anyone....
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Comment on agent fees
Standard
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“Amazing!...”

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Aug 15,2018
Minithumbup
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Richard
By: 'Amazing'
Aug 15,2018
0 people found
this helpful
From start to finish all team were great to deal with especially as we were new to the local area, would recommend them to anyone....
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Comment on agent fees
Standard
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By: emma creasey
Aug 15, 2018
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Dear "Amazing Staff" Thank you very much for your kind comments we appreciate you taking the time to write a review. We strive to offer and deliver a good service. Best wishes in your new home. EC Lettings ...

“Farndon...”

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Jul 26,2018
Minithumbup
By: 'Paula'
Jul 26,2018
0 people found
this helpful
I would just like to say how professional, helpful and friendly All the staff were from the start of our application to the End. Everything went very smoothly and nothing was to much trouble for the company. I would certainly recommend and use Emma Creasey ...
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Comment on agent fees
Average
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“An extra mile......”

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Jul 10,2018
Minithumbup
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Emma
By: 'Amy'
Jul 10,2018
0 people found
this helpful
Very friendly, approachable, professional and efficient. All in all made securing a rental property for our relocation as stress free and easy as possible. With speed and efficiency it has all been completed and with sincere gratitude for the additional support and intervention in assisting ...
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By: Emma Creasey
Jul 10, 2018
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Dear "Amy" Thank you very much for taking the time to write such a review. We very much hope that you will be happy in your new home and indeed the area and it was a pleasure to be able to assist you with your relocation. Best wishes ...

“A professional team made our life much easier...”

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Jul 03,2018
Minithumbup
By: 'The'
Jul 03,2018
0 people found
this helpful
From the moment we met Emma Creasey we have only praise for the professionalism, knowledge and helpfulness of everybody on the team. We are relatively newbies to the letting market and have found the help given to be accurate and in language we can understand. ...
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Comment on agent fees
Fees are reasonable compared to others on the market.
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By: Emma Creasey
Jul 03, 2018
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Dear "The Harrisons" Thank you very much indeed for taking the time to write such a review. It is a pleasure to have you as a Client and we are delighted that you are so pleased with the service that we provide. We very much hope that the new Tenancy runs smoothly. Best wishes Emma ...

“House letting...”

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Jun 27,2018
Minithumbup
By: 'Gordonw65'
Jun 27,2018
0 people found
this helpful
Having been in the lettings industry myself I spent some time researching letting agents who could let my own three houses. I met Emma and immediately felt comfortable and assured by her professionalism and knowledge . I have not been disappointed far from it in fact ...
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Comment on agent fees
Good
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“A South to North move made easy...”

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May 03,2018
Minithumbup
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Emma
By: 'AH'
May 03,2018
0 people found
this helpful
We were looking to move to the area from the South and Emma and Michell were really helpful and flexible throughout the process. Given the distance and timings we couldnt have asked for more. We had a slight hiccup on our side but their whole ...
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Comment on agent fees
Good
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“Great service and exceptional Team. Michell has helped us to ......”

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Jan 26,2018
Minithumbup
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Angela
By: 'Mariano'
Jan 26,2018
0 people found
this helpful
Great service and exceptional Team. Michell has helped us to find a dream cottage. A massive thank you to this amazing team. Mariano & Bryan...
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Comment on agent fees
Absolutely brilliant. Affordable fees for an outstanding service.
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“The entire process from first viewing to handover of the ......”

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Jan 02,2018
Minithumbup
By: 'JL'
Jan 02,2018
0 people found
this helpful
The entire process from first viewing to handover of the keys to the property has been handled quickly and effectively - including the identification of a reference bottleneck that was immediately resolved. The flexibility shown in adjusting the appointment times for contract signing and handover ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: emma creasey
Jan 02, 2018
View all comments (1)
Dear JL Thank you very much for taking the time to write a review of our service. Your positive comments are much appreciated and we very much hope that you are settled into your new home. Kind regards Emma ...

“Emma Creasey Lettings have been wonderful throughout the whole tenancy ......”

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Dec 20,2017
Minithumbup
By: 'Sara'
Dec 20,2017
0 people found
this helpful
Emma Creasey Lettings have been wonderful throughout the whole tenancy process for me. Particular mention to Michell who is a lovely, friendly lady and Richard too. They have gone the extra mile for me, and I am now settled into the cottage. I would definitely ...
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By: Emma Creasey
Dec 20, 2017
View all comments (1)
Dear Sara, Thank you very much indeed for taking the time to write such a lovely review. It is much appreciated and we do always strive to help as much as we can. We all wish you every happiness in your new home and of course a very Happy Christmas. Emma Creasey Lettings ...

“I am so pleased with the service we received from ......”

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Dec 19,2017
Minithumbup
By: 'Meg'
Dec 19,2017
0 people found
this helpful
I am so pleased with the service we received from Emma and her team. They were so efficient and accommodating and worked so hard to ensure we were in the property as early as possible. Their attention to details was second to none and they ...
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By: Emma Creasey
Dec 20, 2017
View all comments (1)
Thank you very much indeed for taking the time to write such a lovely review. It is much appreciated and we will ensure to pass on your special thanks to Richard. We hope that you settle into your new home, enjoy it and of course wish you a very Happy Christmas. ...

“The team at Emma Crease Lettings we're so helpful in ......”

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Dec 19,2017
Minithumbup
By: 'Ri'
Dec 19,2017
0 people found
this helpful
The team at Emma Crease Lettings we're so helpful in securing my tenancy. It was a really straightforward process, from viewing to gaining my keys. Emma Creasey's only managed the letting itself, not my tenancy, but the entire team hav been helpful, professional and really ...
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By: Emma Creasey
Dec 20, 2017
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Thank you very much for taking the time to write such a lovely review. It is much appreciated. We do always aim to keep such a stressful time as simple and straightforward as possible. Wishing you well in your new home and a very Happy Christmas. ...

Tenant Fees

Holding Fee
£0 (inc. VAT), On Completion

Holding Deposit
Payable within 24 hours of Agent informing prospective Tenant that the property will be reserved whilst reference checks and preparation for a Tenancy Agreement are undertaken. Held in accordance with Tenant Fees Act 2019. The Holding Deposit will become refundable unless one of the events listed in Schedule 2 of the Tenant Fees Act 2019 occurs.
Payable when rent has been outstanding for 14 days or more. Interest will be charged at no more than 3% above the Bank of Englands Rate. Replacement key or security device. Cost of replacing a key or security device plus £15 per hour if carried out by Agent. If it is necessary that a professional locksmith complete any works charges will be the Tenants responsibility upon receipt of invoice / receipt. Emma Creasey Lettings Ltd are members of ARLA with membership number C0123628. Emma Creasey Lettings Ltd subscribe to the ARLA Client Money Protection Scheme. Independent redress is provided by the The P

Last updated on 20/06/2019, 5:27 PM by Emma Creasey - Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:09 PM 17/03/2023 by Emma Creasey

Awards won by Emma Creasey Lettings, Chester CH3 9RJ



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