100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Dec 15,2017
Dec 15,2017
0
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this helpful
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I rented with Martin and co for 3 years. During that time I had constant problems, including the landlady just turning up because I hadn't been informed that she was coming round. Having used 4 previous letting agents and had no problems and always received my full deposit back, I found Martin and Co to not care about the tenant only the landlord. I had a cat and was asked to pay an extra £200 pet deposit that was not included in the deposit scheme. There were no phone calls only letters telling you when they were coming round, despite repeated requests that all visits were to be accompanied due to the cat. Contacted me by e-mail without asking whether I used that e-mail address regularly - only given to them because they insisted on having an e-mail address - did not stipulate that they were going to use it to contact me on. Very happy to let themselves in and I am fairly convinced that someone did on a number of occasions as the cat refused to come in until I had been in and checked the place. When I left, they charged for a replacement outside light because the screw had rusted and £45 for filling in a "hole" (a picture hook was put up and left). Never responded to my letter about the charges. Found all the staff unfriendly and rude (one had only known me an hour and I was called "indecisive" because I couldn't choose between to flats within seconds of seeing the second). Was not given the changed emergency number - and was told that my emergency wasn't an emergency so I didn't need it! (Fencing had blown over onto a public path, making the path unusable). Would never use this letting agent again and it is a shame that tenants are tied by who has the property they are after. The most appalling service I have ever encountered. AVOID - I wish that I had done some checking on them before I used them.
Comment on agent fees
Like all the others - a lot for nothing
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Latest Reviews
12th Jun 2020
reviewed by 'Sharnie'
15th Dec 2017
reviewed by 'CJones'
18th Sep 2015
reviewed by 'Cris'
22nd Nov 2014
reviewed by 'Neil'
31st Jan 2013
reviewed by 'Caitlin'
Opening Hours
Address
Martin & Co
3-4 Keymer Road
Burgess Hill
West Sussex
RH15 0AD
01444 242059
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 75% | £575 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 12,2020
Jun 12,2020
0
people found
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Just been dealing with Caroline and Jason at the burgess hill branch. With using estate agents before, martin and co have been amazing. Throughout the referencing, communication. Highly recommend company if your a landlord/tenant.
Thanks so much x...
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Jun 12, 2020
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(1)
Dear Sharnie,
Thankyou for the kind comments, it's always nice to receive positive feedback. ...
May 16,2018
May 16,2018
1
people found
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this helpful
Uncommuninactive, uninformative, no initiative, only reactive and felt discriminated against. I have dealt with them twice before and been disappointed both times....
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Dec 15,2017
Dec 15,2017
0
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I rented with Martin and co for 3 years. During that time I had constant problems, including the landlady just turning up because I hadn't been informed that she was coming round. Having used 4 previous letting agents and had no problems and always received my full ...
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Comment on agent fees
Like all the others - a lot for nothing
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Sep 18,2015
Sep 18,2015
1
people found
this helpful
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This is a long story, i'll try to reduce it.
In the begining they were really helpful... Once i came in the property i notice outside the house a broken mirror a ironing table a bukect with a toaster a big carpet.. Well not the ...
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What agent could do to change your mind?
80‚£ on a cleaning fee (i shold have the house cleaned then or if i have to pay it then they can't have money from my deposit for a cleaning that it's not necessary)Attached Filesnbsp;
Comment on agent fees
80‚£ on a cleaning fee (i shold have the house cleaned then or if i have to pay it then they can't have money from my deposit for a cleaning that it's not necessary)
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Nov 22,2014
Nov 22,2014
0
people found
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Thank you for the effort you put into the letting of my house. Your helpful response on the telephone and cheerfulness even when under pressure from other commitments was very much appreciated.
I will certainly recommend you to any further customers....
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Jan 31,2013
Jan 31,2013
10
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this helpful
I rented with Martin and co for 3 years. During that time I had constant problems, including the landlady just turning up because I hadn't been informed that she was coming round. Having used 4 previous letting agents and had no problems and always received my full ...
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Feb 08, 2013
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the above review by caitlin is spot on,this agency is terrible for tennants,we were treated appalingly by them, sandra in the office was very rude and bob was very unhelpful.once they have their fee they are not interested.had to take landlord to court to get deposit back as they tried to with hold it for nothing. despicable agency, AVOID AT ALL COSTS. ...
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