33% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Dec 11,2017
Dec 11,2017
3
people found
this helpful
this helpful
If I could I would give Jackson Stops and Staff zero stars. Nearly, 2 years on I'm still trying to rectify deposit and bills issues surrounding the property I rented in April 2015. We ended the tenancy early due to the property having mould issues. This has continued to haunt us to this present date.
We rented from the Teddington Branch. Our first point of contact was Mark Birch and the property manager was Rob Joyce.
From our 9 months expensive It seems that all staff members were there for the landlords and not the tenants, so if you're the landlord you're on to a winner if you're a tenant be prepared to have a battle on your hands.
I was really disappointed with how staff members handled our issues, I felt and still feel like they played us off against the landlord, which has cost us £1800 of our deposit and other expenses costing us close to £3000. This includes damaged goods due to the amount of mould that was present in the flat with no action taken from landlord or property management.
Throughout the 9 months, I felt that I was battling with the property management team. No-one wanted to take responsibility and often we were fobbed off. I went above our property management contact (Rob Joyce) as we were getting no-where to the head of property management Simon Quinn who showed little interest in looking into the issues or finding a solution to our problem.
I'm still yet to receive my deposit back from TDS. Property management and the Teddington office made us believe that we were disputing over trivial issues when actually the main issues we were disputing wasn't disclosed until the 28th Day when I was unable to submit more evidence to support my claim with TDS.
I thought if I expressed my concerns higher to the head of residential lettings Tracey Cumming she could maybe help find a solution. However, from my experience with any head of the department, they all were the same. No-one offering a solution for the tenants instead fighting the corner of the landlord. After all, the landlord is the one they're making money out of and if they annoy one tenant it doesn't matter as tenants are replaceable.
I wouldn't wish the amount of stress and expense on my worse enemy and certainly would never use JSS again.
We rented from the Teddington Branch. Our first point of contact was Mark Birch and the property manager was Rob Joyce.
From our 9 months expensive It seems that all staff members were there for the landlords and not the tenants, so if you're the landlord you're on to a winner if you're a tenant be prepared to have a battle on your hands.
I was really disappointed with how staff members handled our issues, I felt and still feel like they played us off against the landlord, which has cost us £1800 of our deposit and other expenses costing us close to £3000. This includes damaged goods due to the amount of mould that was present in the flat with no action taken from landlord or property management.
Throughout the 9 months, I felt that I was battling with the property management team. No-one wanted to take responsibility and often we were fobbed off. I went above our property management contact (Rob Joyce) as we were getting no-where to the head of property management Simon Quinn who showed little interest in looking into the issues or finding a solution to our problem.
I'm still yet to receive my deposit back from TDS. Property management and the Teddington office made us believe that we were disputing over trivial issues when actually the main issues we were disputing wasn't disclosed until the 28th Day when I was unable to submit more evidence to support my claim with TDS.
I thought if I expressed my concerns higher to the head of residential lettings Tracey Cumming she could maybe help find a solution. However, from my experience with any head of the department, they all were the same. No-one offering a solution for the tenants instead fighting the corner of the landlord. After all, the landlord is the one they're making money out of and if they annoy one tenant it doesn't matter as tenants are replaceable.
I wouldn't wish the amount of stress and expense on my worse enemy and certainly would never use JSS again.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £850 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 6 | 1 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
- TW11
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 25,2024
Oct 25,2024
0
people found
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Trying to find a new place can be a difficult experience, but Chloe at Jackson-Stops Teddington was so supportive and helpful and, best of all, understood what I wanted and where I wanted to be and she made it happen. She's the sort of person ...
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Dec 23,2021
Dec 23,2021
0
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I have dealt with a lot of estate agents over the past 6 months but none have managed to impress me like Natalia Banos, based at the Teddington branch. Unbelievably efficient, professional and friendly. A true professional!!! I am fortunate enough to be buying through them ...
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Jul 19,2020
Jul 19,2020
0
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Best service ever!!
Called into the office for some sales & lettings advice and both teams were extremely helpful! Thank you Jackson...
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Jul 17,2020
Jul 17,2020
0
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Very happy with the service provided, professional, quick and beyond my expectations! Very well done to Adam and the Team at Jackson-Stops Teddington...
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May 17,2019
May 17,2019
1
people found
this helpful
this helpful
Recently I had privilege of been helped by all team from this agency when I rent a flat. Unfortunately for private reasons after I signed contract I had to move for good to home and all team did helped a lot going through process of ...
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Dec 11,2017
Dec 11,2017
3
people found
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this helpful
If I could I would give Jackson Stops and Staff zero stars. Nearly, 2 years on I'm still trying to rectify deposit and bills issues surrounding the property I rented in April 2015. We ended the tenancy early due to the property having mould issues. This has ...
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Dec 13, 2017
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Dear Mrs Vernon
We are very sorry that you continue to experience such difficulty in agreeing the return of your deposit with your landlord and that the situation remains unresolved. As you know, our ongoing advice has been to discuss the matter directly with the TDS; they are holding your deposit as an independent body and we, as agents, have no authority to deal with the release once it is in their hands; it is only a Court Order, or an agreement between you and your landlord reached via the ...
Sep 25,2017
Sep 25,2017
0
people found
this helpful
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Tom helped me to find a flat to rent in September 2017. He and the other branch members I dealt with were efficient, responsive, realistic and speedy. I've had varying experiences with agents over the years, and am relieved to say this was considerably superior. Would ...
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Jul 08,2015
Jul 08,2015
0
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It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely smooth, from finding a great flat, signing the lease and moving in, to vacating and handing it over ...
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Comment on agent fees
Fees were reasonable and to my best knowledge below average.
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Nov 25,2013
Nov 25,2013
0
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I own a number of properties and deal with agents fairly regularly so have a reasonable amount of experience in this market place.
I've recently used Jackson-Stops in Teddington and have found them to be extremely professional, helpful and effective at letting my property. They ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:39 AM 28/09/2021 by Robin Philpot
We are very sorry that you continue to experience such difficulty in agreeing the return of your deposit with your landlord and that the situation remains unresolved. As you know, our ongoing advice has been to discuss the matter directly with the TDS; they are holding your deposit as an independent body and we, as agents, have no authority to deal with the release once it is in their hands; it is only a Court Order, or an agreement between you and your landlord reached via the TDS, that can release the funds.
Kind regards,
Caroline