78% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
Jul 08,2012
Jul 08,2012
2
people found
this helpful
this helpful
Andrews letting have been managing our uk property since we moved to Australia 4 years ago, the first 3 years were fine.
Since Chris Archer was appointed manager things have gone from bad to worse, he has ignored all emails for the last 4 months and promises to phone never happen. The original girl at the office we were dealing with was always polite and attentive. Unfortunately she left like a few other female members of staff under Mr Archer.
We have had the same tenants in the house for 4 years, the original agreement was for 2 years and that was then extended by a further 2 years. We have just found out that Mr Archer changed the tenancy agreement for the second 2 year period without telling us, removing an important clause that was in the original. As our agent Mr Archer signed the new agreement for us so we never got to see what he had done.
Katherine Morrison at Andrews is looking after our house, if you can call it that. Over the last 3 months she has been away from the office for over 5 weeks, during which time no other member of staff deals with outstanding issues.
Our tenants are now in the last few months of the agreement and have become 'difficult'. Late payment of rent and damage to property is starting to surface and its clear Inspections where never done correctly. Katherine has informed us '"Not to worry, allow the tenants to damage the property and we will deducted it from the deposit". Prevention should be the better option and there is a legal obligation to mitigate any damage. Plus £30,000 of damage deducted from a £4000 deposit .....that don't work. They have constantly ignored our written instructions.
We are now in the last 3 months of the tenancy and Katherine has terminated the agency agreement as we informed her she was incompetent. We have to now return from Australia to manage the property in the last few months as no agent is going to take on some other agents mistakes and for only a 3 month period.
Since Chris Archer was appointed manager things have gone from bad to worse, he has ignored all emails for the last 4 months and promises to phone never happen. The original girl at the office we were dealing with was always polite and attentive. Unfortunately she left like a few other female members of staff under Mr Archer.
We have had the same tenants in the house for 4 years, the original agreement was for 2 years and that was then extended by a further 2 years. We have just found out that Mr Archer changed the tenancy agreement for the second 2 year period without telling us, removing an important clause that was in the original. As our agent Mr Archer signed the new agreement for us so we never got to see what he had done.
Katherine Morrison at Andrews is looking after our house, if you can call it that. Over the last 3 months she has been away from the office for over 5 weeks, during which time no other member of staff deals with outstanding issues.
Our tenants are now in the last few months of the agreement and have become 'difficult'. Late payment of rent and damage to property is starting to surface and its clear Inspections where never done correctly. Katherine has informed us '"Not to worry, allow the tenants to damage the property and we will deducted it from the deposit". Prevention should be the better option and there is a legal obligation to mitigate any damage. Plus £30,000 of damage deducted from a £4000 deposit .....that don't work. They have constantly ignored our written instructions.
We are now in the last 3 months of the tenancy and Katherine has terminated the agency agreement as we informed her she was incompetent. We have to now return from Australia to manage the property in the last few months as no agent is going to take on some other agents mistakes and for only a 3 month period.
What agent could do to change your mind?
Do the job they were paid to do.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Nov 2022
reviewed by 'Rasha'
3rd Nov 2022
reviewed by 'Charise'
25th Apr 2019
reviewed by 'GOOD'
Opening Hours
Address
Andrews
11 Grosvenor Road
Tunbridge Wells
Kent
TN1 2AH
01892 525551
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 100% | £0 | £0 |
| Lettings | 100% | 92% | £495 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 10 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Jan 27,2023
Jan 27,2023
0
people found
this helpful
this helpful
Amazing and quickly service, Patrick is very professional and helped us with everything what we needed... thank you so much......
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2022
Nov 19,2022
0
people found
this helpful
this helpful
I was happy to have my tenancy through Andrews, and it was a positive experience.
They were ccurate regarding the time and the agreements and showed a rapid response to my queries.
They were available whenever I needed them.
Patrick specifically helped us alot, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03,2022
Nov 03,2022
0
people found
this helpful
this helpful
Patrick was extremely helpful. He went above and beyond to make sure my move happened on time. Highly recommend the estate agent...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23,2021
Feb 23,2021
0
people found
this helpful
this helpful
full and professional agency. very nice and helpful stuff members. perfect cooperation and fast response.
Mr Patrick is professional and helpful.
I would recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2019
Apr 25,2019
0
people found
this helpful
this helpful
I bought a property from Andrews and a year later they found tenants for same property. On both occasions I found all staff (Marcus, Simon, Ruth, Becky) to be helpful and accommodating throughout the process....
read full review
read full review
Comment on agent fees
I think the letting fees to the landlord are very fair.
Was this helpful?
Yes
Yes
Mar 07,2019
Mar 07,2019
0
people found
this helpful
this helpful
We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend it!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2015
Mar 25,2015
1
people found
this helpful
this helpful
Always Greeted with a friendly welcome when ever I go into the Branch. The Lettings team also listen to my needs and have always managed to get me very good Tenants. I have been using them for over 9 years and they seem to improve their ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 23,2015
Mar 23,2015
1
people found
this helpful
this helpful
Very good agent to deal with. Both Katherine and Anthony are very helpful. Would not hesitate to rent through again....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2015
Mar 19,2015
1
people found
this helpful
this helpful
The dealings with Andrews letting agents that myself and my partner receive was very good. They kept us informed all the way through the whole process. Whilst searching for a property the would keep in contact often to tell us about properties that had come ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2015
Mar 16,2015
2
people found
this helpful
this helpful
We we're very pleased with how helpful Anthony was when looking to rent our first flat. We've never had any problems living there and if so everyone was very helpful and efficient. Thank you j...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2015
Mar 05,2015
4
people found
this helpful
this helpful
Disenchantment with another Tunbridge Wells letting agent led me to Andrews who have been letting all our properties for about 10 years. There have been very few void periods and only a couple of tenants who, with hindsight, we regretted letting to. Andrews have invariably been ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2015
Mar 03,2015
4
people found
this helpful
this helpful
Have now dealt with the agents on two property's. Had a very good experience right from the word go with excellent communication with Anthony. Special arrangements were made due to me working nights with viewings and phone calls. Admin fees one of the best in ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2015
Mar 01,2015
3
people found
this helpful
this helpful
I have had an excellent service from this Letting Agency and have been very impressed with the level of service we have recieved, dispite all our questions and phone calls! Our lettings agent Anthony has been very helpful and professional. I would recommend anyone to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2015
Feb 25,2015
3
people found
this helpful
this helpful
I have been looking for a flat to rent for the last couple of months in Tunbridge Wells and found that the properties were either being snapped out quicker than you could arrange a viewing or involved ridiculous agent fees.
When I found the flat ...
read full review
read full review
Comment on agent fees
I found the fees very reasonable.
Was this helpful?
Yes
Yes
Jun 24,2014
Jun 24,2014
1
people found
this helpful
this helpful
Rented with Andrews for six and a half years.all was OK until we ended the tenancy due to needing a bigger place we were not listened to at all regarding negotiations for our deposit.we feel we had to settle for the full amount ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2013
Aug 24,2013
0
people found
this helpful
this helpful
I started my tenancy with Andrews 8 years ago and for the first few years the experience was very pleasant. If I had a problem I could ring the local branch and the issue was dealt with promptly and good contractors employed.
However in 2007 this changed. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2012
Sep 11,2012
4
people found
this helpful
this helpful
We put our property in the hands of Andrews Letting and Management Tunbridge Wells 6 months ago. Unfortunately no tenant was found before we left the Country for a new life down-under.
Two months and still no tenants. I then got an email from our next ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09, 2012
View all comments
(1)
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department and I would like the opportunity to investigate your concerns further. Please contact [email protected] giving as many details as possible regarding yo ...
Jul 21,2012
Jul 21,2012
3
people found
this helpful
this helpful
We hired Andrews Letting & Management Tunbridge Wells and it has to be the worse thing we've ever done.
Katherine Morrison is never in the office and when she is we don't get any meaningful reply. In fact on occasion she has sent us confidential information ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2012
Jul 08,2012
2
people found
this helpful
this helpful
Andrews letting have been managing our uk property since we moved to Australia 4 years ago, the first 3 years were fine.
Since Chris Archer was appointed manager things have gone from bad to worse, he has ignored all emails for the last 4 months and promises to ...
read full review
read full review
What agent could do to change your mind?
Do the job they were paid to do.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 01,2011
Feb 01,2011
0
people found
this helpful
this helpful
Andrews letting agent had no interest in anything I had to say. I had to constantly chase them for information, which I never got most the time. When I had a dispute about my deposit they sided with the landlord without question and gave me ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13, 2011
View all comments
(1)
Dear Sir/Madam,
I am the Area Manager for the South east region, and am sorry to read that we have failed to meet your expectations.
I would be happy to discuss the above with you and gain some more detail regarding the situation.
Andrew Youd MARLA
Area Manager
Southeast region.
For and on behalf of Andrews Letting and Management Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
