Stirling Ackroyd
Brixton, London, SW2
4.5/5, 344 reviews
91% recommended
100% sales valuation accuracy
84% sales fee satisfaction

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“2016/2017 was not my best year for tenants nor the management ......”

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Dec 06,2017
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By: 'Beresfords...BeresBADS!'
Dec 06,2017
1 people found
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2016/2017 was not my best year for tenants nor the management of my property. Working abroad in Amsterdam, I was looking really for a company that could take the worry of letting my home off my shoulders. I knew I'd have to pay for it but sadly what I paid for was a series of fiascos:
- A faulty checkout report that meant my TDS claim was void
- A contact who was part time (and who didn't clearly didn't do effective handovers for the time he wasn't there). After he left there would be a series of other people contacting me regarding different matters.
- Simple promises not fulfilled (one of my tenants was redundant, but being funded by a parent) so I asked for just for an update 6 months in to see if he was still unemployed (it never happened)
- Probably my most frustrating moment was the new business guy who was pushing the tenants for a renewal even though I'd asked to hold off.....and then tried to cover is tracks with the fact he'd already done it (the tenants contacted me in a panic).

Considering Beresfords were keen to get a property on their books from the block Im in, they did a pretty bad interpretation of "managing" (one occasion, poor enough for me to get a refund on a month's management fee).

I served notice after the incident where I was lied to. Apparently now they still believe they're entitled to charge me another year of fee if my current tenants wish to stay on in the property.

If you want a hassle free agents, then I'd not choose this company.
Comment on agent fees
Their fees are a bit more than the usual suspects (Foxtons etc). They shouldn't be charging for tenants staying on (although you know they make more money from new tennancy agreements).
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By: Joseph Laurence
Dec 07, 2017
Dear Landlord,

Thank you for your feedback. I will respond to your points individually as I feel it's important that readers of our AllAgents page are given a fair representation of the circumstances at your property.

1. The Check Out report carried out at your property for the last tenancy was largely accurate, however the DPS (not TDS) did not feel that the damages caused by the tenants warranted the deductions that were being proposed and so did not award you the funds.
2. Your Property Manager was on a full time contract, working 5 days per week for the duration of his time at the company. He was never part time.
3. I understand that we did not provide you with the initial 6 month update, however as all rent was being paid in full and on time we did not consider this to be an issue. When prompted to do so your property manager provided you with this update.
4. In accordance with the signed terms of business with which you instructed us to manage your property, we contact all tenants 6-8 weeks prior to the end of their tenancy to ascertain whether they wish to stay on past the end of their 12 month fixed term. This is so that there is plenty of time to re-let the property with no void period should it be necessary. We received your instruction to not contact the tenants after we had already done so, as per our agreed contract with you.

You were not lied to, and have never been lied to by Beresford Residential, and I feel disappointed that you have felt it necessary to serve notice on our management of your property.

As we no longer manage your property you will no longer pay management fees, however as per our agreed terms of business there are still some further fees payable should the tenants remain at the property.

These fees were all agreed in writing prior to you instructing us to work on your property, and the circumstances under which the fees are payable are all stated clearly in the agreed terms of business you signed. Therefore I do not feel it is unjust to ask that the terms of this contract be fulfilled by both parties.

Finally all the fees we charge are considerably less than Foxtons.

I wish you all the best with the ongoing management of your property, and apologise that you did not feel our service was as expected.

Kind Regards,
Joe Laurence
Area Manager

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Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
91 Acre Lane
London
Greater London
SW2 5TU
020 7326 7450

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Sales 100% 84% £22,000 £855,050
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Nov 24,2020
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By: 'James'
Nov 24,2020
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“Khalisha is amazing!...”

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Nov 18,2020
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Khalisha
By: 'Igran'
Nov 18,2020
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“Do not rent from them....”

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Jul 03,2020
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Maurice
By: 'Robyn'
Jul 03,2020
1 people found
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Worst experience renting here, first and last time! We rented a property to find out it was infested with red ants, didn't get moved so if renting secker house the whole block is full of them and extremely uncomfortable to live with. (They crawl all ...
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By: Nadine Stewart
Sep 02, 2021
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This man is HORRIBLE. He tries to woo you initially then once you have signed on the dotted line he never answers calls or emails. He with holds damage deposits and gives the run around pretending the bank put stop payments on checks. He really and truly has the personality of a sociopath-stay away!!!! ...

“Excelente service with the great help from Paris...”

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Jun 26,2020
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Jun 26,2020
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Paris forte showed me a property on Thursday , June,18. She was very friendly , organising a mutual agreeable viewing time. Paris enabled me to view the house at my own pace. Very quickly, she liaised with her team to bring about a strong tenancy application on ...
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“Maurice and Danielle has been very comprehens......”

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Nov 29,2019
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Dannielle
By: 'MEREAU'
Nov 29,2019
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Maurice and Danielle has been very comprehensive efficient to rent the flat I occupied quickly so I dont have to pay my full notice. They have been very communicative, helpfull and respectful regarding the different visits. Overall very professional agents....
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“Excellent and friendly service from Shelly-An......”

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Sep 12,2019
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By: 'Adam'
Sep 12,2019
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Excellent and friendly service from Shelly-Ann. She gave us space and time to view the property properly, as well as answering all our questions clearly. When we decided to put an offer in, everything was turned around in a day....
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“Had some frustrations regarding the signing of a tenancy - ......”

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Aug 30,2019
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Shelly-Ann
By: 'Molina'
Aug 30,2019
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“My flatmate and I had great service from Shel......”

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Aug 30,2019
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Sean
By: 'Sean'
Aug 30,2019
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My flatmate and I had great service from Shelly - everything was dealt with professionally and quickly, and everything was clear throughout....
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“Very happy to answer all our questions, found......”

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Aug 30,2019
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Shelly-Ann
By: 'Georgie'
Aug 30,2019
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Very happy to answer all our questions, found the house renting experience very easy with Shelly-Ann. Made the complicated process of holding deposits a lot simpler....
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“Shelly was very accommodating with helping us......”

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Aug 14,2019
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Shelly-Ann
By: 'Alexander'
Aug 14,2019
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Shelly was very accommodating with helping us rearrange a last minute viewing and has been very responsive throughout the process - thank you!...
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“All went smoothly and quickly, was great!Ver......”

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Jul 12,2019
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By: 'Emma'
Jul 12,2019
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All went smoothly and quickly, was great! Very helpful throughout and easy system to upload documents to. Staff were very friendly...
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“Awful organisation, waste of time and hope...”

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Jun 15,2019
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By: 'Anthony'
Jun 15,2019
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I've been to see a property today. I've dealt with Beresford Residential for the past two weeks, and they gave me the impression of any estate agent: persistent, annoying, on it all the time. Which is fine; it's their job after all. We went to ...
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“Amazing help with securing our new home!...”

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Jun 13,2019
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Shelly-Ann
By: 'SFEm'
Jun 13,2019
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Shelly-Ann was fantastic and a great help to us in our property search! She was patient, friendly and professional - would definitely recommend Beresford Residential and Shelly-Ann!...
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Tenant Fees

If you started a tenancy before 1st June 2019, the following Tenant Fees will apply until 31st May 2020:
* Change of Tenant Fee: £300 (plus £100 per guarantor if required)
* Tenancy Renewal Fee: £300
* Check-Out Fee: £180 (2 bedrooms or less), or £240 (3 bedrooms or more)

From 1st June 2020, or if you started a tenancy on or after 1st June 2019, the following Tenant Fees will apply:
* Application to add or remove tenants from the tenancy agreement by virtue of a Deed of Assignment where no additional referencing is to be conducted: £60 (including VAT)
* Application that also involves the referencing of additional incoming tenants will be subject to a further charge of £30 (including VAT) per tenant or guarantor that is to be referenced
* Application for the early termination of a tenancy: £60 (including VAT). Furthermore, a compensatory payment to the landlord equal to the loss suffered as a result of the early termination of the tenancy will apply, which will be based on the pro-rata costs incurred by the landlord in respect of initial letting of the property

- A copy of our sample tenancy agreement can be accessed via the 'Tenants' page of our website - if this page is being viewed on a property portal, please - Google 'beresford residential tenants' to access this page, as URLs cannot be provided on the portal websites.
- Redress Scheme: Beresford Residential Limited are member of The Property Ombudsman
- Client Money Protection: Beresford Residential Limited are covered by the NFOPP Client Money Protection Scheme
Last updated at 10/06/2019, 10:59 AM by Craig Wildy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the branch for details
Last updated at 10:33 AM 10/06/2019 by Craig Wildy

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