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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 518 Reviews
98% Recommended
95% sales valuation accuracy
81% letting valuation accuracy
94% sales fee satisfaction
87% letting fee satisfaction
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By : 'Mrs'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Graham provided excellent service at all times. When our first sale fell through, he found another buyer in less than a week and was able to achieve a higher selling price. He also visited the property with surveyors etc. for us as we had already moved out of it and relocated. He even read the meters for us on our day of completion!
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 10/17/2024, 3:05:49 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 94% | £55,000 | £1,700,000 |
| Lettings | 81% | 87% | £375 | £5,000 |
The Property Experts
1 Regent Street, Rugby, Warwickshire
CV21 2PE
01788 820000(s) / 01788 820028(l)
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By : 'Lesley'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : CV23
I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues manage for me, and I've always received excellent service. My apartment has never been empty, the tenants selected to live there have been of the highest standard, and inspections... Read Full Review
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By : 'N'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CV22
Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I thoroughly recommend them to anyone who has a property to rent... Read Full Review
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By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CV21
The world of buy to let is not always straightforward and so to make sure you can sleep at night, it is essential to find an agent who is professional, empathetic and always ahead of the game. Caroline Newman brings a wealth of experience, passion and care which results in first class service-and ... Read Full Review
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Emily
By : 'Skye'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CV3
Recently rented with Newman- Emily was fantastic from start to finish. She made the process so easy and kept us informed the whole way. Emily didn’t miss any detail and was a pleasure to deal with... Read Full Review
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By : 'Emma-Louise'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN17
We live outside of the UK and were recommended Shauna Moore, wow! What a recommendation. From start to finish Shauna made the whole process so easy for us, she kept us updated consistently and always ensured she took the time to be available for us whenever we needed, day or night! As an estate... Read Full Review
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By : 'phil'
Services : Surveying
Would you recommend ? : Yes
Postcode : MK41
I recently contacted Gary about obtaining a valuation for our property. Gary was professional, polite, great communicator and most importantly on the ball which was clear by the research he had done prior to visiting the property. This allowed us to be effective with our meeting time as I found the ... Read Full Review
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By : 'Matt'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : MK17
I wanted to share our wonderful experience with Gary who helped us sell our first property, find our next, and then sell that one for a great profit. Gary's expertise and dedication led to quick sales at great prices. What sets him apart is his genuine care for clients. He's... Read Full Review
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Paul
By : 'Mike'
Services : Online Auctions
Sold price : £334500
Would you recommend ? : Yes
Postcode : CV21
This sale was not an 'easy sale' We had no end of Purchaser, Solicitor and Lender incompetency. Throughout, Paul was on top of the whole process. I am a nightmare to deal with, but Paul on the ball and often a step ahead. We also purchased through Paul, that was seamless,... Read Full Review
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Paul
By : 'Beverley'
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : CV6
I can't speak highly enough about Paul. He first came and valued the house in January and straight away I was impressed with his professional but easy manner. I had no worries about using this estate agents as I had used them twice before so went ahead. Over the last 8 months there were... Read Full Review
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Paul
By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £581500
Would you recommend ? : Yes
Postcode : CV22
Paul Petticrew is an absolute superstar. Throughout the end to end moving process he always did what he said he would, including returning calls and messages promptly (even during the evening and weekends). Paul was very calm and professional at all times and as you can imagine with a house move ... Read Full Review
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Alex
By : 'Vivien'
Services : Sales( As a Buyer )
Sold price : £575000
Would you recommend ? : Yes
Postcode : LE9
Alex has extensive knowledge of the local property market. My husband and I were trying to buy in Kirby Muxloe and we were finding difficult to find the right property. We met Alex several times selling properties for clients and found him very professional and approachable. Alex was the agent for... Read Full Review
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By : 'Sophie'
Services : Sales( As a Buyer )
Sold price : £240000
Would you recommend ? : Yes
Postcode : NN17
Shauna is so professional and passionate at what she does, she is also so lovely. Shauna actually helped with both selling and moving us. She always had time for any questions and was happy to try and help as much as possible. Shauna went above and beyond for us and made our move so smooth, we... Read Full Review
By : Shauna Moore
Jul 3, 2023Thank you so much Sophie for your kind words it was a real pleasure getting you guys ...
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Paul
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV22
Paul was very professional from start to finish he made the whole process of selling our house go very smoothly, he was always polit, kind and considerate. Paul always asked for any input we may have. Paul answered any questions we had at any point. I highly recommend Paul he was... Read Full Review
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By : 'ROHIT'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : CV21
I moved into the Property (94 Holbrook Avenue) in July last year. As this was a refurbished property it was almost like a brand new house. But we has a quite a number of issues . But I must say the support we got from Caroline was outstanding. Caroline is a dedicated agent for who we Tenants are ... Read Full Review
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By : 'Dave'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CV21
Thank you Caroline for the outstanding service you provide for my rental properties and more recently a end of rental check out Fantastic service highly... Read Full Review
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Alex
By : 'Gareth'
Services : Sales( As a Vendor )
Sold price : £420000
Would you recommend ? : Yes
Postcode : LE12
Having worked with Alex and used his expertise many times, I wouldn't hesitate to recommend him to anyone. He is passionate about his industry, has brilliant negotiation skills and is a pleasure to deal... Read Full Review
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By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CV21
I had an exceptional experience working with Caroline & The Property Experts team as our rental manager in Rugby. Their professionalism, expertise, and attentive service exceeded our expectations. Caroline demonstrated a deep understanding of the local property market, finding us the... Read Full Review
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By : 'Lisa'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : CV21
From the early days of beginning to consider selling my property I have had nothing but an outstanding level of service from Caroline and members of her Team such as Paul. Their level and quality of communication is second to none and I am updated regularly. Nothing appears to be too much bother... Read Full Review
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Paul
By : 'Luke'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV8
Paul was very polite and professional. Any questions we had or problems he answered and sorted very quickly. Would highly... Read Full Review
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Paul
By : 'Susan'
Services : Sales( As a Vendor )
Sold price : £482500
Would you recommend ? : Yes
Postcode : CV4
Paul Petticrew was extremely professional and personable throughout the sale of our property. He oversaw the complete process personally and responded readily and promptly to any enquiries. His liaison with the Mather Partnership ( sellers of our new home in Cornwall) was excellent. Paul... Read Full Review
