100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
57% lettings fee satisfaction
Dec 04,2017
Dec 04,2017
3
people found
this helpful
this helpful
I am very disappointed with ENFIELDS Estate Agents Eastleigh service. I was continuously calling and sending e-mails to them in purpose to book a viewing for one of the properties which they offer. I am afraid, they never replied to me. When I have called them, eventually I have booked a viewing, however never received a confirmation of this by e-mail. I had to call them another 3 times to just get an address of the property. I was waiting 30 minutes outside of the property in 3 degrees, unfortunately nobody ever turned up. I didn't receive any calls, messages or an e-mail with cancellation or at least an apology. I also sent an e-mail the next day admitting that I am very disappointed of that kind of service and I was still asking about this property. My last step was visiting their office, when I have heard that the property has been already “let agreed†and Grace was supposed to leave me a message with this information. Due to my many calls and e-mails to Enfields, I am sure that they have got my correct mobile number and two e-mails addresses. I do NOT recommend anyone to sell/rent a property with them, as they are unprofessional people who do not care to help you. I have wasted lots of my time and lost my patience with company and with the service that I have received from them.
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Latest Reviews
22nd Jul 2021
reviewed by 'Maxine'
1st Apr 2020
reviewed by 'Maria'
4th Dec 2017
reviewed by 'Paulina'
13th Oct 2016
reviewed by 'Kelli'
Opening Hours
Address
Enfields Estate Agents
13 Market Street
Eastleigh
Hampshire
SO50 5RH
023 8061 3646
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £360,000 | £360,000 |
| Lettings | 0% | 57% | £875 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 22,2021
Jul 22,2021
0
people found
this helpful
this helpful
A terrible estate agent with regard to tenants. They work for the landlord even though the money comes from the tenant! The house was not fit for human habitation due to the previous tenants spilling meth mix on the carpet which made me physically ill. ...
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Jul 28,2020
Jul 28,2020
1
people found
this helpful
this helpful
I've been renting through Enfields for just over a year and honestly, throughout my 8 years of renting through numerous agencies. I have to say, Enfields have been the best.
Nikki Chapman has been nothing short of absolutely amazing, response time is fantastic and she really ...
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Apr 01,2020
Apr 01,2020
0
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Would never use this company again, Manager doesn't care about tenants, i needed their help and my calls were ignored and instead i got a unfriendly email. I however i seeked legal advise and came out of my situation ok and didn't loose all my ...
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Apr 01, 2020
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(2)
Maria, what you have said is untrue. We did not manage the property, the landlord did. I had advised you via the phone hoe the DPS worked so there was no need to keep returning you calls and as it was a property we didn’t manage, I referred you back to your landlord. There was an outgoing check out and I do not make the decision on the charges, the landlord does. Your landlord put forward them to you and you disagreed again with them so we forwarded them to the DPS which went to a dispute. You ...
Dec 04,2017
Dec 04,2017
3
people found
this helpful
this helpful
I am very disappointed with ENFIELDS Estate Agents Eastleigh service. I was continuously calling and sending e-mails to them in purpose to book a viewing for one of the properties which they offer. I am afraid, they never replied to me. When I have called ...
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read full review
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Dec 21, 2017
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(1)
We were supposed to move into a house and with a week notice they said the house was not available, found another for three months and then another year on another one which they wouldn't show us at all. we were desperate so we signed the contract for the first house.
The didn't want to give it to us, made excuses about equipment not working.
The inventory for the first house was all a lie, House was dirty (there was * in the toilet), no curtains, bin bags everywhere, tools, carpet was missing ...
Dec 01,2016
Dec 01,2016
0
people found
this helpful
this helpful
I recently rented a flat through Enfields and was taken through the process by Grace. From viewings, credit checks, contract etc, she was extremely professional but also very pleasant and polite to deal with. She is a credit To Enfields and I would recommend anyone ...
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Comment on agent fees
I thought the fees were high but as a retired pensioner, everything today seems expensive to me.
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Oct 13,2016
Oct 13,2016
1
people found
this helpful
this helpful
We sold our house in August 2016 with Enfields, after getting 3 quotes from orher agents in Eastleigh felt Enfields were the most professional, honest and enthusiastic. throughout the process we were given honest feedback and advice, the house valuation was spot on and we had a ...
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Comment on agent fees
Very competitively priced, worth every penny
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May 26,2016
May 26,2016
1
people found
this helpful
this helpful
Booked a viewing in Eastleigh with this agency. I asked for a day off to be able to go there from Winchester, and after a confirmation the same morning, one hour before the viewing ( I was at the train station and I had already bought ...
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Oct 02,2014
Oct 02,2014
1
people found
this helpful
this helpful
Overall just very poor service. I used them for 6 years. I stayed with them mainly because I was out of the country and didn't have much choice to find an alternative. They made numerous mistakes from errors to the statements to applying very poor judgment ...
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What agent could do to change your mind?
Drastically improve their customer service and use common sense in vetting tenantsAttached Filesnbsp;
Comment on agent fees
For the service I received, frankly no fees should have been charged.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
The didn't want to give it to us, made excuses about equipment not working.
The inventory for the first house was all a lie, House was dirty (there was * in the toilet), no curtains, bin bags everywhere, tools, carpet was missing in some spots, and they did nothing about it.
Then we didn't want to move to the other house cause obviously they were saying they were too busy to show us the house. And they wouldn't give us the contracts still.
They kept our deposit cause they changed the contract, saying we signed two.
If anyone has been scammed by them get in contact with me, lawyers an police said we only need other people who as been through the same and we could win this.