95% sales valuation accuracy
100% sales fee satisfaction
85% lettings valuation accuracy
99% lettings fee satisfaction
Dec 03,2017
Dec 03,2017
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Buyers Beware! My partner and I have been searching for a property for quite a while and have therefore experienced many different estate agents such as; Lee Shaw, Lex Allan etc.… Never have we received such poor service as we did from Oakton Estates. We were treated so rudely and patronised throughout our whole visit. We are first time buyers and it is quite obvious we are first time buyers and so the process is daunting enough as it is without it being made worse by a patronising estate agent. Upon entering the property, we were greeted by the agent and we entered the living room. My first question was “who is selling the property†to which the agent sarcastically replied “the vendorâ€Â. “Well yesâ€Â, I replied, “but what I mean is it a young couple, elderly couple etc..â€Â. I thought this was a perfectly sensible question and whenever I had asked about the sellers before to other estate agents they had been more than helpful to explain who was currently living there and why they were selling. He told me it was a couple and said nothing more. I asked how long they had lived in the property and he told me to phone the office to ask, which we found to be rather unhelpful. Nevertheless, we moved on into the kitchen where the agent mentioned that he knows they are doing a good job when they receive offers on the first day. To which I had to ask if that was the situation for the house we were currently viewing. He replied yes. I thought the way he subtly dropped into conversation that the house had already had an offer on it along with bragging about his estate agents was very unprofessional. Normally, in our experience we are told as soon as we enter a property whether there have been any offers already made. We went upstairs and viewed some of the bedrooms, we entered the master bedroom and making conversation with the estate agent I asked where the vendors currently were, to which he replied “they are out†in the patronising tone that had been present our entire visit. He then followed up with “I am not going to tell you where they are as you could be anyoneâ€Â. Now, I was quite shocked at this as I was only making conversation. At a previous property I had asked a lovely estate agent the same question and she explained that the person had just taken his son to rugby. But instead I was greeted with a response as if I had asked for their current household income or more personal information. I explained to him I wasn't prying but simply just making conversation. We then moved out to the landing and started descending the stairs. The estate agent followed telling me he would do the same for me if I was selling a house and would not give out my personal information. At this point my partner and I were feeling very awkward with the whole encounter and I turned to her and said “are we done†to which the agent replied “I think you are†with a tone that implied he was quite ready for us to leave. He apologised once more for not being able to “give me any information about the vendors and he was only doing his jobâ€Â. We walked to our car and I immediately took out my phone and dialled the reception phone number for Oakton estates to complain. I explained the story on the phone to the receptionist and expressed how angry and shocked I was at the way we had been spoke to and how awkward and uncomfortable the situation had been. I also informed him that I would not be viewing an Oakton estates property again. The unfortunate thing about it was the house was very lovely, but I was unable to actually “view†the property or pay any attention to what I was looking at because of the atmosphere the estate agent had created and the way he made us feel.
Later that day I received a phone call from the estate agent himself where he apologised for what had happened earlier. This is the only reason I have not given this review 1 star, as in reality this was the only thing that could have happened to resolve the situation. He explained that due to the vendor's personal circumstances that he was already on guard against potential buyers and upon my questioning about the vendors he had to maintain his client's information. Now this is completely understandable but does not excuse the patronising and sarcastic way he had responded to my questions. Nor does it excuse him from suspecting every potential buyer to view the house and ask simple question such as who is selling the property. We were completely unware of any “personal circumstances†the vendor has and so the estate agents tone of voice and replies were completely unprecedented from our point of view. We were very offended to feel like we suspected of something or that we were perceived to be prying into someone else's business. Overall, it seemed like a misunderstanding had taken place which had resulted in my partner and I leaving the house feeling very uncomfortable and quite angry. It has also had the result of us excluding all Oakton estate properties from our future searches. I am not sure if the agents patronising tone was just his normal personality or whether it was because he suspected we were first time buyers. So for anyone thinking of viewing a property with Oakton Estates (especially first time buyers) be very careful what questions you ask or you might get some very sarcastic replies.
Later that day I received a phone call from the estate agent himself where he apologised for what had happened earlier. This is the only reason I have not given this review 1 star, as in reality this was the only thing that could have happened to resolve the situation. He explained that due to the vendor's personal circumstances that he was already on guard against potential buyers and upon my questioning about the vendors he had to maintain his client's information. Now this is completely understandable but does not excuse the patronising and sarcastic way he had responded to my questions. Nor does it excuse him from suspecting every potential buyer to view the house and ask simple question such as who is selling the property. We were completely unware of any “personal circumstances†the vendor has and so the estate agents tone of voice and replies were completely unprecedented from our point of view. We were very offended to feel like we suspected of something or that we were perceived to be prying into someone else's business. Overall, it seemed like a misunderstanding had taken place which had resulted in my partner and I leaving the house feeling very uncomfortable and quite angry. It has also had the result of us excluding all Oakton estate properties from our future searches. I am not sure if the agents patronising tone was just his normal personality or whether it was because he suspected we were first time buyers. So for anyone thinking of viewing a property with Oakton Estates (especially first time buyers) be very careful what questions you ask or you might get some very sarcastic replies.
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Opening Hours
Address
Oakton Estates
1513 Pershore Road
Stirchley,Birmingham
West Midlands
B30 2JL
0121 459 9641
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £138,000 | £410,000 |
| Lettings | 85% | 99% | £435 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 0 | 41 | 0 | 20 | 0 | 13 | 0 | 4 | 1 |
Areas covered
- B60
- B30
- B45
- B38
- B31
- B29
- Stirchley
- Kings Norton
- Bournville
- Northfield
- Selly Park
- Bromsgrove
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 08,2024
Feb 08,2024
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Oakton Estates were brilliant from start to finish helping with the sale of my late mothers property. Supportive, reliable and refreshingly communicative. A huge thank you to Mike, Rachel and the team, you made the process so much smoother....
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Feb 08, 2024
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Thank you Keith really appreciate your comments and so glad we could help. I know we have some very happy buyer's in your late mothers property that will now make it their home. ...
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Sep 13,2023
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I have rented various properties for over 25 years and I cannot stress enough how important a good letting agent is! My experience with letting agents has really varied but I have been with Oakton Estates for 10 really brilliant years and they have been absolutely fantastic! ...
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Sep 13, 2023
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Dom thank you so much. We will miss you as a tenant you have been a delight to deal with over the years but we wish you all the luck in your new endeavours ! ...
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Sep 07,2022
Sep 07,2022
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I found this firm to be very helpful indeed. They are efficient, friendly and dealt with us both speedily and professionally. I would certainly recommend them for both sales and lettings.
Well done, Mike, Andrew and Rachel....
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Sep 13, 2022
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Hi David
Glad to have been able to help you both and it’s been our pleasure
From all at Oakton Estates ...
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Aug 12,2022
Aug 12,2022
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This is first time ever that I have bid for purchase of a property in an auction. I am sure that I would have probably not done so without Oakton Estates support and encouragement. After the property was withdrawn from the auction in February Andrew ...
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Aug 13, 2022
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Hello Mr Khan
Congratulations on your purchase.
Thank you for this review and I will pass this feedback on to Andrew.
Kind regards
Mike Oakton ...
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Jun 24,2022
Jun 24,2022
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I can honestly say Oakton Estates are by far the best estate agents that I have ever dealt with. From the first initial viewing with Mike who was so welcoming and seemed to really care about finding the perfect property for the right person, to ...
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Jun 24, 2022
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Hi Sarah
The right person with the right attitude on the right property and it was a perfect fit at the perfect time. It’s a lovely home and I could instantly see you living there and appreciating that address.
Thank you for this lovely review of the team
Kind regards
Mike ...
Dec 02,2024
Dec 02,2024
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Oaktons Estates have been absolutely brilliant and the best agents I have experienced.
They take the time to understand my circumstances and are always available to answer questions and help keep thing stress-free.
They genuinely care about their clients and deliver outstanding service. If you’...
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Dec 02, 2024
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Hey Syni
A huge thank you for these words and all those stars …..we are all really grateful to
you.
Kindest Regard
Mike ...
Dec 01,2024
Dec 01,2024
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I highly recommend Oakton estate to anyone looking for a hassle free rental experience. I have been with this family run business for more than 10 years and they truly care about their clients. They work hard to ensure a positive renting experience....
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Dec 01, 2024
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Hi Deborah
It’s been our pleasure and we thank you for the kind words.
Kindest Regards
Mike Oakton ...
Nov 29,2024
Nov 29,2024
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Though I know Mike I’d not used Oakton before instructing them to sell a property. Mike, Andrew and Karen have been a pleasure to deal with and I have no hesitation in recommending them....
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Nov 30, 2024
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Hi Katy
Argh thank you for this feedback and of course the five stars ……appreciate them and you
Kindest Regards
Mike ...
Nov 26,2024
Nov 26,2024
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Oakton Estates are different, they actually care for their tenants. I have not had any major issues with my rented flat, but when there have been minor problems Oakton have responded quickly and effectively....
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Nov 27, 2024
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Hi Paul
Thanks for the five stars and positive words. I’ll relay message to the office.
Kind regards
Mike ...
Sep 27,2024
Sep 27,2024
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I have had a fantastic experience with Mike and Andrew, nothing has been too much for them and they have gone above snd beyond to help and support me in selling my property.
Thank you so much I couldn't have done this without you guys ...
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Sep 28, 2024
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Hi Sue
It’s been our absolute pleasure. Thanks so much for those kind words.
Kindest Regard
Mike ...
Aug 09,2024
Aug 09,2024
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I was relieved to find Oakton Estates when I had an extremely challenging tenant who would not allow access to the house for inspections, repairs, gas cert checks etc despite trying so hard that it became a full time job. Oakton was able to deal ...
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Aug 09, 2024
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Hello Jo
Thanks for your feedback …..you got there in the end.
Just a matter of following correct procedures and of course a little bit of time.
Kind Regards
Mike ...
Mar 02,2024
Mar 02,2024
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Extremely helpful, quick to respond and ensured a smooth process with letting my property.
Would recommend to anyone looking to let....
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Nov 30, 2024
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Hello Miss Barber
Thank you so much for the valuable feedback it’s really appreciated
Kindest Regards
Mike ...
Sep 15,2023
Sep 15,2023
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Mike and his team are professional, proactive and extremely personable. From my first meeting with Mike and his team I felt confident of their support and guidance during what was a very emotional time for me. If I could give them a 15 star review I ...
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Sep 15, 2023
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Hi Jane
Great review and we thank you so much for it. We really do appreciate all those stars and your total vote of confidence
Kindest Regard
Mike ...
Apr 24,2023
Apr 24,2023
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This is my first time renting my property and Oakton Estates have been excellent from day one guiding me through the process. They have been very quick to deal with any issues that have arisen, and it is clear they definitely wish to do the ...
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Apr 26, 2023
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Hello Matt
Lovely to read this review and those stars much appreciated so a huge thank you.
Look forward to helping out again and we’ll speak soon
Kindest Regard
Mike ...
Mar 27,2023
Mar 27,2023
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Rented through Oakton agents, really easy to deal with. Issues dealt with quickly.
Communication by the team excellent.
Would highly recommend....
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Mar 27, 2023
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Great feedback Marc thanks so much …..been our pleasure.
Wish you well on your journey ...
Feb 16,2023
Feb 16,2023
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Oakton estates were really helpful managing our purchase. They were very quick in responding to every question we had and made the whole process less stressful....
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Feb 16, 2023
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Hi Iain
Thank you for your review and comments and it’s been our pleasure.
Enjoy Your new home in B90
Kindest Regard Mike ...
Jan 31,2023
Jan 31,2023
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Mike and his team were great, very responsive and helpful. They were also very sympathetic when it came to issues ending our tenancy which really put our mind at ease. Would definitely use them again....
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Feb 16, 2023
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Hello Ruth
Thank you for this review and your nice words…..been our absolute pleasure and we wish you well on your next property move.
Kindest Regard
Mike ...
Jan 30,2023
Jan 30,2023
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Great letting agency, very quick response on any problems we had also the flat we live in is spotless 10/10...
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Feb 16, 2023
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Hi Raul
Thank you so much for this lovely review and it’s been our pleasure
Best Wishes Mike ...
Dec 31,2022
Dec 31,2022
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Considerate and thoughtful staff.
Able to consider the needs of the tenant sympathetically alongside their duty to the landlord.
Recommended and trustworthy.
Thanks for your hard work.
Chris & Sharon Bulcraig...
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Jan 02, 2023
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Thank you so much for this review.
It’s been an absolute pleasure to help you and become acquainted with you both during this tenancy. We’re hoping you settle in nicely and make number 65 home for many years to come.
Kind Regards
Mike ...
Sep 06,2022
Sep 06,2022
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Oakton Estates provided an excellent service when we recently sold our house. Rachel was fantastic throughout and oversaw every detail in a professional manner with exceptional courtesy, thankfully making the whole experience stress-free. I would highly recommend them....
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Sep 13, 2022
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Hi B.D.
Thank you for this feedback and thank you for these kind words.
We were so pleased to have achieved this result for you and your family.
Kind regards all at Oakton Estates ...
Sep 01,2022
Sep 01,2022
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Great friendly service, by far the most helpful and professional estate agent I dealt with while looking for a house. I would recommend their services....
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Sep 01, 2022
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James
Thank you for this review. It’s been our pleasure to serve you
Kind regards
Oakton Estates ...
Aug 11,2022
Aug 11,2022
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We have been lucky enough to work with Mike and his team at Oakton's estate agents to both rent and also sell a property.
From the first conversation with Mike, we have been very impressed with how professional, knowledgeable and trustworthy the whole team are.
...
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Aug 12, 2022
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Thank you Giselle and we are going to be very sorry to lose you but we all wish you well in your next move. ...
Jul 26,2022
Jul 26,2022
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My Mother has just brought a property through Oakton Estates and we as a family can't recommend them highly enough. From the first meeting with Mike at the property we felt such kindness and warmth from him, he was a true gentleman and nothing was ...
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Aug 04, 2022
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Jo we certainly did have a laugh and I must admit to missing that ! I can only say that you and your family were a delight to deal with and all of us here are so very pleased for all of you particularly your Mother. Sometimes it really does feel as though some things are just meant to be. ...
Apr 25,2022
Apr 25,2022
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Very professional.
Excellent service. I was a tenant and stayed with them for 8 months as I moved to my own home. Throughout, they were very helpful. Everyone there is polite. They sorted out my deposit return promptly....
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Apr 25, 2022
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Hi Dr Akthar
Thank you for this review it’s our pleasure and always happy to help
Best wishes
Oakton Estates ...
Jan 06,2022
Jan 06,2022
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A massive thank you to Mike Oakton and his professional and personable team in the sale of my late parents house. I can highly recommend Oakton Estates and will not hesitate to use their services again....
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Mar 09, 2022
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Hi Eamonn,
Thank you for this review and recognising the effort that went into this transaction.
It was a lengthy one as these things can be but great to have this over the line.
Kind Regards
Mike Oakton ...
Jan 02,2022
Jan 02,2022
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Excellent & very friendly service. Transparent value for money fees and thorough knowledge of property sector. I wouldn't hesitate in recommending Andrew and the Oaktons team....
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Mar 09, 2022
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Hi Tim
Thank you for this review and it’s our absolute pleasure
Kind regards Oakton Estates ...
Dec 23,2021
Dec 23,2021
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Excellent, helpful and efficient team. A pleasure to go through them. No complaints at all. Highly recommend. Cannot think on how their service could be improved....
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Dec 23, 2021
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Hello Paul
Thank you for this review and those valued words …..very much appreciated and been our pleasure
Kind regards
All at Oakton Estates ...
Dec 20,2021
Dec 20,2021
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Great service, excellent communication, difficult to find any fault really!! Mike and his team worked hard to get a difficult sale completed to the huge satisfaction of our client....
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Dec 20, 2021
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Hi Ben
Thank you so much for the review ….it was certainly a lengthy sale as these things can be at present but all parties got there happily in the end ….
Kind regards
Mike ...
Dec 20,2021
Dec 20,2021
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Mike and his team have given me an excellent service over many years. Payments are on time, tenant issues are sorted ASAP and they go the extra mile as and when is needed. I would thoroughly recommend these guys if you are looking for a ...
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Dec 20, 2021
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HI Nigel
Thanks so much for the nice review and the stars …..much appreciated and always welcome
Kind Regards Mike ...
Oct 05,2021
Oct 05,2021
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Having just completed on my new house, i've been thoroughly impressed with the entire team at Oaktons. Through a challenging sale they've been diligent, speedy and helpful throughout. I'd recommend Mike and Rachel to anyone....
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Dear James yes it was challenging at times but we are all so pleased you have now moved into your lovely new home and wish you all the best. ...
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Tenant Fees
Overall Fees
£0 (inc. VAT), On CompletionGeneral Information
Permitted Payments
Before the tenancy starts (payable to Oakton Estates)
Holding Deposit: 1 weeks rent
Deposit: 1 months rent
During the tenancy (payable to the agent)
Payment of £60 including VAT for changes to the tenancy agreement.
Payment of interest for the late payment of rent at 3% above the Bank of England base rate.
Payment of a reasonable amount for reasonable costs incurred for the loss of keys/ security devices.
Payment of any unpaid rent or other reasonable costs associated with an early termination of a tenancy.
Tenant Protection
Oakton Estates are a member of Client Money Protect, which is a client money protection scheme and also a member of The Property Ombudsman, which is a redress scheme. For more details contact the agent directly.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact the office directly in the first instance so that we may deal with your complaint.
Last updated at 1:43 PM 15/12/2022 by allAgents
Best Letting Agent in B30 
That pretty much is a good account of the events of your viewing. However I'm not sure about the ‘bragging' bit as that's not our style and I was only telling you we had offers on this particular property within the first 24 hours.
Please note that first time buyers are our life blood so we respect them immensely and always endeavour to give them the time they deserve .
I hope you both find success in the search for your ideal home .