33% sales valuation accuracy
67% sales fee satisfaction
56% lettings valuation accuracy
29% lettings fee satisfaction
Dec 02,2017
Dec 02,2017
15
people found
this helpful
this helpful
I have rented a property from Romans Estate Agents from February 2017 till October 2017.
I had just moved from Holland, found myself a permanent job, but still had to pay 5 months upfront, as was new in the country.
So I did use all my savings to pay this, in order to have a roof above my head.
I had to pay 5 months upfront £4250 ( 5x£850) plus £1275 held for deposit, so £5,525 in total.
On October 24th I moved out.
As recommend by my property manager Michael Martin, I had a professional cleaning, because the previous tenants did this, so I also had to do this.
the receipt was send to Michael Martin my property manager, so he could see that all was taken care off.
Few days later I received the check out inventory and all was perfect, except for a few scratches.
( I was ok with this, as this accidently happened, so I knew I would be charged for this , so was completely happy with the inventory)
I asked for the list of damages from Michael Martin, just for my own administration.
On this was listed £30 for the scratches, which i fully agree with, but to my surprise i saw that Romans also charged £45 for late payments fees for August and September.
I immediately contacted my property manager and send the bank statements , which show that i had paid the rent plus fees already.
I received that same day a call from my property manager, that he would call the financial department about this, as he could see that i had paid.
He would call me back that day
Well this was since 17th of November and i have never heard again from Mr. Michael Martin my property manager.
I have been calling and emailing ever since but no response.
Meanwhile it is already 2th of December, it's over a month that i am waiting on my deposit and the agency plus my property manager Michael Martin, don't even have the decency to get back at me about what is mines.
I am very disappointed, how the Government allows Agencies to keep your money like this and do whatever and however they wish with it.
Agencies and property managers forget, that when you move out, you need a new roof above your head, so really need that money.
To think that i am chasing people for My Money is just unacceptable.
Never again i will recommend Romans and will be taking further steps against my Property manager Michael Martin as this is just very disrespectful, nobody should be treated like this.
So this is the world we live in, a world where you have to beg to get your own money back and people like your property manager decides to ignore all forms of contacted to , sabotage any progress.
Meanwhile i am staying at friends , as i have not received my deposit, so do not have money to find a new apartment.
Thank you very much Romans and especially Michael Martin my property manager !
I had just moved from Holland, found myself a permanent job, but still had to pay 5 months upfront, as was new in the country.
So I did use all my savings to pay this, in order to have a roof above my head.
I had to pay 5 months upfront £4250 ( 5x£850) plus £1275 held for deposit, so £5,525 in total.
On October 24th I moved out.
As recommend by my property manager Michael Martin, I had a professional cleaning, because the previous tenants did this, so I also had to do this.
the receipt was send to Michael Martin my property manager, so he could see that all was taken care off.
Few days later I received the check out inventory and all was perfect, except for a few scratches.
( I was ok with this, as this accidently happened, so I knew I would be charged for this , so was completely happy with the inventory)
I asked for the list of damages from Michael Martin, just for my own administration.
On this was listed £30 for the scratches, which i fully agree with, but to my surprise i saw that Romans also charged £45 for late payments fees for August and September.
I immediately contacted my property manager and send the bank statements , which show that i had paid the rent plus fees already.
I received that same day a call from my property manager, that he would call the financial department about this, as he could see that i had paid.
He would call me back that day
Well this was since 17th of November and i have never heard again from Mr. Michael Martin my property manager.
I have been calling and emailing ever since but no response.
Meanwhile it is already 2th of December, it's over a month that i am waiting on my deposit and the agency plus my property manager Michael Martin, don't even have the decency to get back at me about what is mines.
I am very disappointed, how the Government allows Agencies to keep your money like this and do whatever and however they wish with it.
Agencies and property managers forget, that when you move out, you need a new roof above your head, so really need that money.
To think that i am chasing people for My Money is just unacceptable.
Never again i will recommend Romans and will be taking further steps against my Property manager Michael Martin as this is just very disrespectful, nobody should be treated like this.
So this is the world we live in, a world where you have to beg to get your own money back and people like your property manager decides to ignore all forms of contacted to , sabotage any progress.
Meanwhile i am staying at friends , as i have not received my deposit, so do not have money to find a new apartment.
Thank you very much Romans and especially Michael Martin my property manager !
Comment on agent fees
Very bad, never again.
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Latest Reviews
18th Aug 2023
reviewed by 'Seema'
6th Feb 2023
reviewed by 'Troy'
16th Jun 2022
reviewed by 'Gracia'
19th Nov 2021
reviewed by 'FAHEEM'
21st Jun 2021
reviewed by 'Prem Kumar Gurung'
Opening Hours
Address
Romans
33-34 Market Place
Reading
Berkshire
RG1 2DE
0118 953 8710
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 67% | £175,000 | £270,000 |
| Lettings | 56% | 29% | £743 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 6 | 11 | 18 | 2 | 2 | 2 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Aug 18,2023
Aug 18,2023
2
people found
this helpful
this helpful
Treated in a very bad and unprofessional way by Romans manager Mr Adam Colvim.. We liked a property and put our offer below the asking price as the property needed renovation .. we had our holiday booked so we left for 10 days .. the manager kept calling ...
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Feb 06,2023
Feb 06,2023
0
people found
this helpful
this helpful
Thank you Kimberley Garcia for all your support as property manager of our flat here in Reading. We're most grateful!...
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Jun 16,2022
Jun 16,2022
0
people found
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this helpful
Huge thank you to Kimberley Garcia from Romans Estate, who is always very proactive and helpful !
Kimberley managed my flat since 5 years now, and always providing excellent customer service and support!
Many thanks Kimberley, you are re a star⭐️⭐️
Gracia...
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Nov 19,2021
Nov 19,2021
4
people found
this helpful
this helpful
Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw ...
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Jun 21,2021
Jun 21,2021
4
people found
this helpful
this helpful
Terrible experience, 0 communication either by email or phone.
Left many voice mail never got response. Been trying to buy a property for months and have always been disappointed with the way they handle the situation. Always having to wait for weeks before any updates or ...
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Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
Kimberley in the property management team is always very helpfull and prompt with her informative responses always providing a great service...
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Feb 19,2020
Feb 19,2020
5
people found
this helpful
this helpful
They got me a tenant, but apart from that I experienced poor admin and mistakes at viewing stage and throughout the whole set up.
I would not recommend Roman's and certainly will look to use another agency when my current one expires with them...
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Aug 07,2019
Aug 07,2019
6
people found
this helpful
this helpful
A one in a lifetime experience. Stratospheric fees, hidden costs, forced insurance, intrusive unnecessary checks. A company to avoid if at all possible. High pressure to get the "holding deposit" paid then the all the other shenanigans begin....
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Comment on agent fees
extremely high
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Dec 02,2017
Dec 02,2017
15
people found
this helpful
this helpful
I have rented a property from Romans Estate Agents from February 2017 till October 2017.
I had just moved from Holland, found myself a permanent job, but still had to pay 5 months upfront, as was new in the country.
So I did use all my savings to ...
read full review
read full review
Comment on agent fees
Very bad, never again.
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Yes
Yes
Nov 21,2017
Nov 21,2017
13
people found
this helpful
this helpful
This company is rude and only cares about how to get more money from you. Never take correct process or action to solve your problem but only keep calling you when they want mon from you. Will never have any business with them...
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Nov 12,2017
Nov 12,2017
12
people found
this helpful
this helpful
Worst estate agents I have ever used. Very poor customer service and organisation, the only time they do a good job is when there is an opportunity to make money for themselves. AVOID....
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Comment on agent fees
Very high for the level of proficiency
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Nov 06,2017
Nov 06,2017
9
people found
this helpful
this helpful
This is the worst agency I have ever dealt with.
Our estate agency was really slow at picking important issues up and providing a resolution. In particular issues such as excessive mould in the house or broken windows during the winter. Issues like that took ...
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Comment on agent fees
Waste of money.
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Yes
Sep 07,2017
Sep 07,2017
8
people found
this helpful
this helpful
This is the poorest service we never had, read all these comment, be careful when you use them. Our contract ends in April 2017 but we have emailed, called many times to chase our deposit, it looks like no one is working there, no reply at ...
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Comment on agent fees
very bed
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Jul 07,2017
Jul 07,2017
11
people found
this helpful
this helpful
Romans are the worst agents I have experienced as a landlord. Every email or phone call to them has to be followed up as they never reply promptly or within a reasonable period. They show no client relationship skills. Basically provide a pathetic service from ...
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Comment on agent fees
Average fees but should be discounted given the terrible service.
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Jun 09,2017
Jun 09,2017
13
people found
this helpful
this helpful
Romans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there ...
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Comment on agent fees
The fees are horrendous. about £750 in initial fees for 2 people renting, referencing fees, fees for absolutely every little thing. Horrible. No other agent in the area charges this much.
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May 03,2017
May 03,2017
7
people found
this helpful
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I ...
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Comment on agent fees
For the fees they take, the level of service should be a lot better.
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Apr 30,2017
Apr 30,2017
0
people found
this helpful
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were ...
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Comment on agent fees
good
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Mar 22,2017
Mar 22,2017
9
people found
this helpful
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time ...
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Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
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Jan 17,2017
Jan 17,2017
8
people found
this helpful
this helpful
Romans are the worst agents in Reading to deal with. They not only charge the highest amount of fees for properties, but also the maintenance service sis abysmal. I lived in a property in Kennet Island without a boiler for 4 months and they did nothing ...
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Comment on agent fees
Too high, unreasonableAttachments
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Dec 09,2016
Dec 09,2016
7
people found
this helpful
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they ...
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Comment on agent fees
Extortionate.
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Sep 19,2016
Sep 19,2016
5
people found
this helpful
this helpful
Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. ...
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Comment on agent fees
Awful. After receiving quite without tax, paid and then was chased for payment. Also paid for referencing, then did it all myself.
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Jun 20,2016
Jun 20,2016
5
people found
this helpful
this helpful
I stay in 27 Riverside House Reading. Initially I had a wonderful experience with Romans when I took the house a month back on let. Excellent service from Donna, Samantha. But the after sale services have been horrible. Its more than a month now & the hob ...
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Jun 10,2016
Jun 10,2016
5
people found
this helpful
this helpful
I had rented a flat through Romans Reading. At the end of tenancy, there were some stains on the carpet. I got them professionally cleaned and the stains lightened. They said they were not happy with the cleaning and got them cleaned again. But still ...
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What agent could do to change your mind?
Agency fees is ridiculously high.Attached Filesnbsp;
Comment on agent fees
Agency fees is ridiculously high.
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May 11,2016
May 11,2016
0
people found
this helpful
this helpful
Mr. Suleiman is very cooperative and dedicated to his work. He is very helpful and understanding. He managed to show me the flat that meets my requirement from the first review. I am very thankful to him and to Romans....
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Comment on agent fees
Fees are reasonable.
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Mar 15,2016
Mar 15,2016
4
people found
this helpful
this helpful
We were really please with the support we were given from Romans regarding the Sale of our property. We could contact the Agent any time.
We also got our mortgage through Romans.
Big thank you to Manasi Dave for recommending Romans to us....
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Comment on agent fees
Agent's fees were reasonable.
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Nov 10,2015
Nov 10,2015
7
people found
this helpful
this helpful
I don't know what the Romans experience is like as a tenant but from a landlord's point of view, it is dismal, especially given the high fees they charge. If you live in the area, I would recommend managing it yourself; everything will be done ...
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What agent could do to change your mind?
Return my phone calls or e-mails Supervise subcontractors Avoid lying to me Give me the rent moneyAttached Filesnbsp;
Comment on agent fees
If the agent were good the fee would be expensive. They are not good; the fee is disgusting.
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Sep 28,2015
Sep 28,2015
11
people found
this helpful
this helpful
Romans are apparently the height of incompetency, with the added bonus of being expensive alongside it. Throughout the process of becoming a tenant I was not informed of the inventory meeting I was supposed to attend until the day before, when I was out of ...
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What agent could do to change your mind?
Actually respond to my emails Send me the appropriate legal documentation Be remotely informative when we have contact Potentially be pleasant to speak to instead of rudeAttached Filesnbsp;
Comment on agent fees
If I pay someone for a service I expect them to actually provide a service.
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Mar 17,2015
Mar 17,2015
10
people found
this helpful
this helpful
The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could ...
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Feb 23,2015
Feb 23,2015
9
people found
this helpful
this helpful
Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as a tenant through a fully managed contract - not even sure what the landlord was paying Romans to do. On contract renewal they will get any money possible out of you. On termination of contract ...
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Comment on agent fees
Extortionate. Especially vs competition
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Nov 13,2014
Nov 13,2014
4
people found
this helpful
this helpful
I was selling and wanted to buy through romans as to why I choose them but what they put me through was very bad customer service we had a for sale board up they put a sold board up within a week when my property ...
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What agent could do to change your mind?
At least have rang us as are contract agreement was coming to an end to discuss the matter further try and put them selves in there shoes for better customer service!!!Attached Filesnbsp;
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Nov 17, 2014
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(2)
Thank you for bringing your concerns to me over the marketing of your home. Customer service is always very important to us a s a company and now we have been able to resolve your issues pleased you have decided to instruct us for a futher 6 weeks to sell your home. Your ongoing business is very appreciated. Regards Jon Roberts, Director, Residential Sales. ...
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