“Really disappointed. A complete waste of time. They were the ......”
1 Star Review
Dec 01,2017
By:
'Carl_F'
Dec 01,2017
Branch: St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TN31
Branch: St Albans, Suite 5 Arquen House, 4-6 Spicer Street
Sales (as a Vendor)
Postcode: TN31
4
people found
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Really disappointed. A complete waste of time. They were the model of efficiency until I signed the contract, then I heard almost nothing. As I needed a quick sale, I went with their advice and dropped my asking price by £25k. Once contracts were signed, I had to contact them 3 times to get even an introductory call from my sales manager. After this call I never heard anything else.
The only other contact I had was from one of their specialists who advised me to drop the price by a further £50k - something I refused to do.
During the 30 days I was with them, I had no enquiries or viewing requests at all.
Their website and subsequent conversations lead you to believe they have lots of pre-vetted, cash buyers ready to purchase. From my experience this is not the case - they did little more than put it on RightMove and hope for the best.
For the commission they charge (1%), I could get a much better service from a high street agent. They would at least visit the property, and also do local marketing of it.
I gave them notice to cancel my contract and have gone with a local agent, back on the original asking price. I'm also paying the local agent less than 1%.
Already I've had 2 viewings, one of which has come back for a second time.
Comment on agent fees
Far too high - 1% is what you'd pay for a High Street agent.
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