67% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Dec 01,2017
Dec 01,2017
7
people found
this helpful
this helpful
Yet another money-grabbing letting agency which doesn't care about its tenants, and whose staff seem to forget that despite the property being rented, this is still the tenants' HOME, and should be treated with respect.
The flat was dirty and mouldy when I moved in; I spent an entire day cleaning including cleaning white mould off the bed and black mould off the walls. The carpets were absolutely disgusting; I had to pay for heavy duty carpet cleaner and spend a lot of my own time attempting to make the carpets bearable. Professional cleaning was definitely NOT carried out before moving in, but of course upon moving out extra charges for cleaning were removed from my deposit, despite the flat being in a much better condition when I left it than when I found it.
Emails were not replied to; on the rare occasion they were, the staff were short and rude. Repairs were not carried out (I had a freezer and a boiler that were barely functioning), and on the rare occasion (after much badgering) when something was fixed, they usually sent the most incompetent people imaginable to carry out the work. This resulted in three separate major leaks; on one occasion the whole living room was flooded which ruined my wooden desk.
As I previously mentioned, these letting agencies and their staff fail to remember that these properties are the renter's homes. More people than ever are forced to rent these days, and it seems the entire system needs a drastic overhaul in order to prevent tenants getting ripped off, and the letting agents continuing to benefit.
Think twice, three times, even four times when choosing who to let from, and when you do make your decision, keep a detailed inventory and, if possible, photographs of any defects in the property or its furnishings. You will need these when they inevitably try to charge you for something extra upon your lease ending.
The flat was dirty and mouldy when I moved in; I spent an entire day cleaning including cleaning white mould off the bed and black mould off the walls. The carpets were absolutely disgusting; I had to pay for heavy duty carpet cleaner and spend a lot of my own time attempting to make the carpets bearable. Professional cleaning was definitely NOT carried out before moving in, but of course upon moving out extra charges for cleaning were removed from my deposit, despite the flat being in a much better condition when I left it than when I found it.
Emails were not replied to; on the rare occasion they were, the staff were short and rude. Repairs were not carried out (I had a freezer and a boiler that were barely functioning), and on the rare occasion (after much badgering) when something was fixed, they usually sent the most incompetent people imaginable to carry out the work. This resulted in three separate major leaks; on one occasion the whole living room was flooded which ruined my wooden desk.
As I previously mentioned, these letting agencies and their staff fail to remember that these properties are the renter's homes. More people than ever are forced to rent these days, and it seems the entire system needs a drastic overhaul in order to prevent tenants getting ripped off, and the letting agents continuing to benefit.
Think twice, three times, even four times when choosing who to let from, and when you do make your decision, keep a detailed inventory and, if possible, photographs of any defects in the property or its furnishings. You will need these when they inevitably try to charge you for something extra upon your lease ending.
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Dec 21, 2017
Hi, I'm having similar problems ! What did you do and what ended up happening ?
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Latest Reviews
21st Aug 2023
reviewed by 'Fraser'
1st Dec 2017
reviewed by 'reluctanttenant'
20th Nov 2016
reviewed by 'Bill'
2nd Jul 2015
reviewed by 'Saga'
Opening Hours
Address
The Property Bureau (Glasgow)
74 Port Street
Stirling
Stirlingshire
FK8 2LP
01786 464449
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £0 | £0 |
| Lettings | 0% | 50% | £500 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 21,2023
Aug 21,2023
0
people found
this helpful
this helpful
I had an excellent experience with Yvonne at the Property Bureau Stirling - the flat was spotless when I moved in, and any issues I had were dealt with in a prompt, friendly, and helpful fashion. My deposit was also quickly returned to me at ...
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Dec 01,2017
Dec 01,2017
7
people found
this helpful
this helpful
Yet another money-grabbing letting agency which doesn't care about its tenants, and whose staff seem to forget that despite the property being rented, this is still the tenants' HOME, and should be treated with respect.
The flat was dirty and mouldy when I moved in; ...
read full review
read full review
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Dec 21, 2017
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Hi, I'm having similar problems ! What did you do and what ended up happening ? ...
Nov 20,2016
Nov 20,2016
0
people found
this helpful
this helpful
Sad to be leaving renting with this branch. I have rented with them for 5 years and have nothing but praise for their professionalism,courtesy, and willingness to help in meeting my needs. I would have no hesitation in recommending to all....
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Jul 02,2015
Jul 02,2015
2
people found
this helpful
this helpful
This property bureau rented me a house which during the winter proved to be absolutely insufficient as a winter let. Leaky windows, uninsulated tin roof, draft coming in from the windows and from the front door, a road full of potholes and not ploughed throughout ...
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What agent could do to change your mind?
If the agent would have responded to us regarding our complaints, rather than just sending us a "notice to quit" and taken it seriously, we could have worked something out.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
