90% lettings valuation accuracy
96% lettings fee satisfaction
Nov 30,2017
Nov 30,2017
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To all looking to rent in the Sevenoaks area do NOT rent through Helen Breeze if it can be helped. My then girlfriend and I occupied a one bedroom flat at (20 Clarendon Road TN13 1EU) in November 2016 and vacated last week. Since the moment we walked in it was a nightmare. It was a one-bedroom flat which was part of a communal block of multiple flats. When we arrived, we looked high and low for an intercom which we assumed would be present in the flat as standard however to our surprise we where informed that the flat did not have an intercom system and the landlord was not prepared to have one fitted… as I'm sure you can imagine we missed multiple deliveries which caused a huge amount of inconvenience. We are currently going through the process of having the deep clean completed and going through the checkout report. Where do I start with the checkout report.. Firstly, the management team at Helen Breeze have accused us of screwing multiple hooks onto the backs of doors and having a 4/5 foot cabinet installed on the wall of the property all of which was present at the flat prior to us becoming occupants. They then go on to blame a water leak at the boiler onto us even though they had sent a gas and boiler engineer round only the week before who had not noticed anything wrong with the boiler. The way Helen Breeze have treated us is completely unacceptable. Having never given them any issues with payment or as tenants on the whole. Just to give you an insight as to what you can expect by using Helen Breeze please see the below email we kindly received yesterday evening. Having rented a number of properties throughout my time I have never had such an unpleasant experience and would highly advise individuals against using Helen Breeze.
"Dear Lewis and Keziah
Please find attached the check-out report from today's check out. There are several items listed that I need to notify you will lead to deductions from the deposit. The landlord wishes to inspect the property also.
I am very concerned that the leak from the cupboard in the hall has not been reported and has been left to ruin the flooring and the wooden boxing. Can I please ask why this was not reported. Cleaning was not to a good standard. I note from your previous email you were arranging for cleaners to go in and Kezia has informed the inventory clerk you have a receipt which we need as proof. As you have instructed an alternative cleaning company, you will need to arrange for the cleaners to return and attend to the areas noted. They will need to contact us for access and please note this will incur a further charge of £40.00 per hour for our time to attend the property as we do not allow contractors that we have not worked with to access vacant properties.
There are several areas in the property that have damage and several holes have been put into doors without consent from the Landlord. I also note that a cabinet has been left on the wall and we will need to arrange for removal and disposal of this and for making good the wall.
Please have a read through the report as it outlines anything that is different to the inventory and who is responsible for what. Anything that has RTL is items we refer to the Landlord anything marked tenant is what we will be looking to put right. The Landlord has asked me to have someone change the locks on the front door as not only is it very stiff to lock (and these were replaced by you some time back) there is also damage around the door. I understand from a colleague you had to force the lock a while back as you lost keys is that correct? as the locking mechanism is clearly damaged.
Kindest Regards
Mark Evans
Property Manager
HELEN BREEZE PROPERTY MANAGEMENT LLP
12 London Road, Sevenoaks, Kent, TN13 1AJ
Tel: +44 (0)1732 740789 | Fax: +44 (0)1732 740742
www.helenbreeze.co.uk
Follow us on Twitter: www.twitter.com/HelenBreezePM"
"Dear Lewis and Keziah
Please find attached the check-out report from today's check out. There are several items listed that I need to notify you will lead to deductions from the deposit. The landlord wishes to inspect the property also.
I am very concerned that the leak from the cupboard in the hall has not been reported and has been left to ruin the flooring and the wooden boxing. Can I please ask why this was not reported. Cleaning was not to a good standard. I note from your previous email you were arranging for cleaners to go in and Kezia has informed the inventory clerk you have a receipt which we need as proof. As you have instructed an alternative cleaning company, you will need to arrange for the cleaners to return and attend to the areas noted. They will need to contact us for access and please note this will incur a further charge of £40.00 per hour for our time to attend the property as we do not allow contractors that we have not worked with to access vacant properties.
There are several areas in the property that have damage and several holes have been put into doors without consent from the Landlord. I also note that a cabinet has been left on the wall and we will need to arrange for removal and disposal of this and for making good the wall.
Please have a read through the report as it outlines anything that is different to the inventory and who is responsible for what. Anything that has RTL is items we refer to the Landlord anything marked tenant is what we will be looking to put right. The Landlord has asked me to have someone change the locks on the front door as not only is it very stiff to lock (and these were replaced by you some time back) there is also damage around the door. I understand from a colleague you had to force the lock a while back as you lost keys is that correct? as the locking mechanism is clearly damaged.
Kindest Regards
Mark Evans
Property Manager
HELEN BREEZE PROPERTY MANAGEMENT LLP
12 London Road, Sevenoaks, Kent, TN13 1AJ
Tel: +44 (0)1732 740789 | Fax: +44 (0)1732 740742
www.helenbreeze.co.uk
Follow us on Twitter: www.twitter.com/HelenBreezePM"
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May 29, 2021
Avoid deposit disputes and protect yourself today with a highly comprehensive Check-In Report or Check-Out Report that clearly captures the condition of a property before, during and at the end of a tenancy, alleviating the concern of appropriate liability when the tenancy comes to an end.Find out today how you can avoid such disputes by acquiring an Inspection Report that legal bodies and tenancy deposit schemes can rely on simplifying the process in its entirety, protecting your property as a (Landlord) or your deposit as a (Tenant).
Visit Us - www.olympusinventories.com
Nov 30, 2017
Dear Lewis, I am very sorry to hear that you have been unhappy with our service. I will look into this personally and respond to you.Best wishes, Diane
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Latest Reviews
30th Sep 2023
reviewed by 'Sara de Villiers'
17th Aug 2023
reviewed by 'Greg'
10th Jul 2023
reviewed by 'Chris'
23rd Sep 2022
reviewed by 'Fiona'
8th Aug 2022
reviewed by 'Rory Slater'
Opening Hours
Address
Helen Breeze Property Management
12 London Road
Sevenoaks
Kent
TN13 1AJ
01732 740789
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 96% | £925 | £2,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 1 | 37 | 7 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
- TN13
- ME18
- TN9
- ME19
- TN14
- Tunbridge Wells
- TN10
- TN15
- TN16
- TN12
- TN8
- TN11
- ME20
Services offered
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 30,2023
Sep 30,2023
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On behalf of my whole family, I'd like to thank Lynn Thomas of Helen Breeze Property Management in Sevenoaks from the bottom of our hearts for introducing us to our amazing home in Wrotham for the past year and a half!! We'd recently arrived in ...
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Aug 17,2023
Aug 17,2023
1
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I'd like to take the time to convey my utter disappointment with the way Helen Breeze and specifically Lynn dealt with me.
I rented initially through Helen breeze and was staying in a privately managed property for four years. My landlord decided to sell. I ...
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Jul 10,2023
Jul 10,2023
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Mark Evans and the team were brilliant throughout my three years renting in Sevenoaks. They were response, helpful and pleasure to liaise with. I would highly recommend the Helen Breeze team....
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Jul 11, 2023
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It was a pleasure to have you as a tenant and thank you for looking after the property. All the best from Mark and all of us at Helen Breeze Property Management. ...
Sep 23,2022
Sep 23,2022
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We have been very pleased to use the services of Helen Breeze for two different letting periods for our house.
Most recently Mark Evans, who took over the management of the property during the difficult time of covid, has been most helpful in ensuring issues ...
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Aug 25,2022
Aug 25,2022
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Helen Breeze Property Management has been managing my property for the past 7/8 years. All maintenance, repairs, inspections and Tennant issues have been handled swiftly efficiently and economically. I have no hesitation in recommending them....
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Aug 08,2022
Aug 08,2022
1
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HBPM looked after our home for 10 years whilst we travelled overseas. They were always fair and supportive in order to maintain the quality of the house. Over the years we found Mark to be particularly on point with everything you could need. Fast to respond, ...
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Aug 08, 2022
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Thank you Rory for your glowing praise and for your kind recommendation. Mark has enjoyed being your property manager over the years and we wish you all the best, Hilary ...
Dec 09,2021
Dec 09,2021
0
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Mark Evans and the team have been such a breath of fresh air, we've rented in Sevenoaks for 10 years and have had a few bad experiences with some landlords who just didn't want to take responsibility. Since being with Helen Breeze we have had a ...
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Oct 05,2021
Oct 05,2021
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We had a wonderful experience with Helen Breeze. The letting agent, Lynn Thomas, was professional, courteous, and prompt. We then had the absolute pleasure of having Mark Evans as our property manager. He was on top of everything, resolved all issues to their fullest, and ...
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Jun 10,2021
Jun 10,2021
2
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Helen breeze property management has been managing tenents that target, harass and bully sick and disabled single females for the last 5 years. Helen breeze does nothing but support them and instigate further retaliation. Even when they know I may have cancer they still support and ...
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Jun 07,2021
Jun 07,2021
3
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Absolutely dreadful. All fine when they find you a property and move you in, but if you have a problem then you will realise that Helen Breeze operate a one way system. They insist on 3 x yearly visits where you report any issues but virtually ...
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Jun 08, 2021
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Dear Fiona, We are sorry you have not had a good experience over the last 4 years living at the property. We take on board your comments and will investigate the points you raised as this is not anywhere near the type of service we strive to provide. ...
May 25,2021
May 25,2021
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We have been tenants in a property managed by Mark Evans for the last 2 years. Mark has been excellent - we have found him highly responsive to our queries and questions and he has dealt with any issues efficiently. He understands the rights of both ...
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May 25, 2021
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Thank you Alison for your 5 star review about Mark's service. It is really appreciated. ...
Apr 20,2021
Apr 20,2021
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Thank you so much to helenbreeze, particularly Lynn and Zoe for their amazing help in getting us into a property we were really keen on and which are so happily settled in now. We have been trying to find a new home for over a ...
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Apr 20, 2021
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Thank you for your glowing review. Zoe and Lynn have found it lovely working with you and really appreciated that you are so organised and responsive! Justin looks forward to being your property manager. ...
Apr 12,2021
Apr 12,2021
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Lynn and Zoe assisted me with a fast track rental application. It took less than 2 days to complete with everyone's efforts. I am so relieved and happy we have somewhere to move into such short notice, the girls were incredibly on the ball and helped ...
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Apr 12, 2021
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Thank you Nadia and I hope you enjoy your new home. Lynn and Zoe are delighted to have been able to help you. Hilary ...
Mar 30,2021
Mar 30,2021
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We have had a great experience wit Helen Breeze .
Angela Hodgson was very helpful , she has done everything to help us find the right property.
Thank you...
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Feb 17,2021
Feb 17,2021
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Great experience and nice people. We rented for just over 2 years.
They also have lovely people working for them. Gardeners, plumbers etc.., all very polite and pleasant. The garden was fantastic during lockdown.
Thank you for making our stay feel like home.
Special thanks to ...
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Dec 30,2020
Dec 30,2020
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Very efficient, professional and friendly service and letting achieved very quickly for top rent. Easy to use legal and handover process....
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Oct 01,2020
Oct 01,2020
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Helen Breeze Property Management proved to very professional and efficient. Special thanks to Colin, Zoe and Danielle for being most helpful throughout this process from start to finish....
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Aug 31,2020
Aug 31,2020
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Excellent service throughout! The entire team were a great help and made the process as simple and stress free as possible. Highly recommend!...
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Sep 01, 2020
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Thank you Chris. I'm pleased we managed to find you a suitable property. I hope you enjoy living in your new home. Hilary ...
Apr 13,2020
Apr 13,2020
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We have been with Helen Breeze for over 7 years and they have always provided fair and professional service. I wouldn't hesitate to recommend them. A very nice story behind how the company started - well worth a read....
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Apr 08,2020
Apr 08,2020
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It feels like Helen Breeze genuinely cared about us and tenants and to maintain their great reputation. We have been impressed throughout my tenancy with the promptness with which issues have been dealt with and in a personable way.
Over the last couple of weeks ...
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Jan 10,2020
Jan 10,2020
0
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The HB Team are very friendly and communicative, helpful and thorough.
They have made the process simple and stress free.
Many thanks to Lynn & Zoe....
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Jan 10, 2020
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Thank you Dean, Zoe and Lynn have found it a pleasure working with you. We wish you all the best in your new home. Hilary ...
Dec 24,2019
Dec 24,2019
0
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Slick and thorough service. All staff have been helpful and considerate. The house seems very well managed. Emails have been answered quickly, and the turn around of documents, keys... everything, has been quick and care free....
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Jan 10, 2020
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Dear Linzi, Thank you for your kind words. Lynn and Zoe have enjoyed working with you and Mark, your property manager, is looking forward to continuing the good work.
Hilary ...
Dec 15,2019
Dec 15,2019
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Lovely staff, kept in close touch every step of the way and took care of most things so not much was needed on our end. Rental target was very ambitious to start off with but ultimately achieved a satisfactory rental rate. Would highly recommend. Looking ...
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Jan 10, 2020
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Thank you for your appreciation. I am sure our property management service will also impress.
Hilary ...
Nov 21,2019
Nov 21,2019
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I have been searching for a rental property and have been dealing with Lulu Connelly from HBPM in particular.
Lulu is both professional and extremely knowledgeable. She took the time to understand my requirements and was proactive in finding properties to show me. She was ...
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Nov 04,2019
Nov 04,2019
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The team at Helen Breeze (Diane, Lulu and Mark) looked after us through our initial search for a rental property, were highly responsive in managing and maintaining the property whilst we lived there, and event kept looking after us even after our tenancy ended. They ...
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Nov 05, 2019
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Dear Samuel
On behalf of the team and Diane, Lulu and Mark in particular, thank you very much for your comments which are really appreciated. Thank you for taking such good care of the house. We wish you and your family all the best in your new home. ...
Oct 03,2019
Oct 03,2019
0
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Everyone at Helen Breeze has been helpful and courteous from Day 1. We viewed around 5 or 6 properties before Lulu showed us the perfect place, and they listened each time to our feedback (even when we weren't too clear in our preferences). Referencing was quick and easy ...
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Oct 03, 2019
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Thank you Marc. I am glad we were able to find a suitable home for you. You have been a pleasure to work with. Hilary ...
Sep 23,2019
Sep 23,2019
0
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Had a really good experience so far with Helen Breeze, and Zoe has been extremely helpful and friendly throughout. She was always extremely prompt to reply to emails and helped make sure we had everything sorted in time. Everything went really well and we have ...
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Sep 12,2019
Sep 12,2019
0
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Outstanding. Having arrived in Kent three weeks ago after 26 years in the USA our first thought was to rent a property for 12 months while we looked at other options. We passed the Helen Breeze when walking through Sevenoaks and called up and booked to go ...
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Aug 26,2019
Aug 26,2019
0
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We let our house through Helen Breeze and they are excellent. The whole team are professional, helpful and friendly every step of the way. I would highly recommend them....
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Jun 24,2019
Jun 24,2019
0
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Ellie was absolutely brilliant with helping us view our chose property and seeing us through the whole application process, nothing was too much trouble for her and she was always available. Ange was also amazing with the referencing side of things and keeping us updated. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Members of The Property Ombudsman
Last updated at 4:52 PM 14/10/2022 by Hilary
Find out today how you can avoid such disputes by acquiring an Inspection Report that legal bodies and tenancy deposit schemes can rely on simplifying the process in its entirety, protecting your property as a (Landlord) or your deposit as a (Tenant).
Visit Us - www.olympusinventories.com