67% sales valuation accuracy
67% sales fee satisfaction
Nov 30,2017
Nov 30,2017
5
people found
this helpful
this helpful
ur experience with foxtons has been nothing short of stressful, agonising and downright frustrating!
Our property manager would constantly ignore our emails. We asked for the gas safety certificate multiple times as this is a requirement and we also asked for the inventory TWICE and never received it.
When we moved in our dishwasher was broken and this was tripping the electricity for the whole flat which could have been extremely dangerous, and yet, it took many many chaser emails and 3 months for foxtons to do anything about it. We told foxtons of a leaking tap in the bathroom, and were told they'd get back to us, which, no surprise, they never did.
Moving out of the flat was incredibly stressful when this should have been an easy process. We found a replacement for ourselves and told foxtons and then never heard anything regarding whether he had been accepted, if he had signed tenancy agreements, anything. We chased multiple times and were blatantly ignored. When I finally spoke to her she told me I needed to speak to the manager. I was given his email and I emailed him twice, and he ignored it. I called him multiple times and when I finally got through he said "it's all sorted". Why I needed to go through all this stress and waiting a week to speak to him just to tell me that I have NO IDEA.
They then completely breached the law in taking almost a month to return our deposit. We never received a deposit protection certificate, and when I told the property manager this he said something along the lines of "I'm confident you would have received it" - when he had sent us a copy... That had not been signed by us... Or foxtons. We had never seen one before.
I could not be more happy to be out of our tenancy with foxtons and there is absolutely no way I would go near them again. Their service is absolutely terrible and they don't care about the tenants at all.
Our property manager would constantly ignore our emails. We asked for the gas safety certificate multiple times as this is a requirement and we also asked for the inventory TWICE and never received it.
When we moved in our dishwasher was broken and this was tripping the electricity for the whole flat which could have been extremely dangerous, and yet, it took many many chaser emails and 3 months for foxtons to do anything about it. We told foxtons of a leaking tap in the bathroom, and were told they'd get back to us, which, no surprise, they never did.
Moving out of the flat was incredibly stressful when this should have been an easy process. We found a replacement for ourselves and told foxtons and then never heard anything regarding whether he had been accepted, if he had signed tenancy agreements, anything. We chased multiple times and were blatantly ignored. When I finally spoke to her she told me I needed to speak to the manager. I was given his email and I emailed him twice, and he ignored it. I called him multiple times and when I finally got through he said "it's all sorted". Why I needed to go through all this stress and waiting a week to speak to him just to tell me that I have NO IDEA.
They then completely breached the law in taking almost a month to return our deposit. We never received a deposit protection certificate, and when I told the property manager this he said something along the lines of "I'm confident you would have received it" - when he had sent us a copy... That had not been signed by us... Or foxtons. We had never seen one before.
I could not be more happy to be out of our tenancy with foxtons and there is absolutely no way I would go near them again. Their service is absolutely terrible and they don't care about the tenants at all.
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22nd Jul 2021
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9th Apr 2020
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Opening Hours
Address
Foxtons
168 Lavender Hill
Battersea,London
Greater London
SW11 5TG
020 7801 1111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 7 | 9 | 4 | 0 | 3 | 0 | 1 | 2 |
Areas covered
- SW11
- SW8
- SW4
- SW12
- SW18
- SW9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 14,2024
Mar 14,2024
0
people found
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Dan Smith provided excellent service and I was able to secure a property outside of the UK! His communication skills were good and was willing to schedule a viewing of the property over the weekend as soon as we were in the country! Would definitely ...
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Jan 09,2024
Jan 09,2024
0
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Avoid using Foxtons at all costs. They make an incredibly hard sell but the property management is non existant. From the moment I moved in, the flat had numerous issues including damp walls and broken appliances. None of which were then fixed for months. During ...
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Feb 16,2023
Feb 16,2023
0
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Awful service, they made me move in with a broken door, lights and a non functional interphone, 6 months later they are still broken. I am looking to move out because I am not satisfied at all but I am stuck with the tenancy, they doesn't ...
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Jul 15,2022
Jul 15,2022
0
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Beattie Kirchner provided excellent service to let my property, communicative, negotiation excellent and outstanding , she is definitely an added value to Foxtons team , well done Beattie.
It was pleasure dealing with you.
Only negative comments the agency fees quit expensive compare to others in the ...
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Jul 22,2021
Jul 22,2021
0
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Tamas Nagy is an amazing and selfless agent from Foxtons, Battersea Branch.
I'm from Singapore and was looking to find a rental property in London for a family. Tamas quickly understood my requirements and recommended the properties that were the closest fits. As we were ...
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Apr 09,2020
Apr 09,2020
2
people found
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Worst ever company to go with.
High fees for what? To find a tenants and then disappear, not answering call or emails.
Taking a large part of your rent for nothing.
Worst ever agency and never going back to
Them, ever.
I won't recommend to ...
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Jun 29,2019
Jun 29,2019
1
people found
this helpful
this helpful
Worst property experience in 24 years. The most unresponsive, unprofessional, poorly trained, disorganised, discourteous and criminally irresponsible company I have ever dealt with. You will not find a more painful property experience anywhere. Replies to emails take weeks or just don't come. No one answers voicemails. ...
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Nov 30,2017
Nov 30,2017
5
people found
this helpful
this helpful
ur experience with foxtons has been nothing short of stressful, agonising and downright frustrating!
Our property manager would constantly ignore our emails. We asked for the gas safety certificate multiple times as this is a requirement and we also asked for the inventory TWICE and ...
read full review
read full review
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Jan 25,2017
Jan 25,2017
1
people found
this helpful
this helpful
We rented a property through Foxton last year and it has been the worst experience.
Our main contact at Foxtons completely oversold the property to us and by the time we realised, we had already signed the contract. Please don't make the same mistake with ...
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Oct 14,2015
Oct 14,2015
1
people found
this helpful
this helpful
Our tenancy has been managed by Foxtons for eight months and the only time we have been impressed by their service was when we were liaising with the sales team. After signing for the property we were passed along to the unhelpful, incommunicable and uncharismatic ...
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Feb 14,2015
Feb 14,2015
0
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We have used Foxtons now for some time. We previously had a different letting agent who were hopeless. The difference was unbelievable. We are kept informed and feel that the property and tenants are well monitored. We have recently had problems with a couple of ...
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Comment on agent fees
Appropriate
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Oct 11,2014
Oct 11,2014
2
people found
this helpful
this helpful
The agent did not act in a responsible manner when we had a leak issue recently at the property. The blockage and leak has taken two weeks for them to resolve during which we were not able to use our kitchen sink, diswasher or washing ...
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What agent could do to change your mind?
He could have been more understanding of the tenant's priorities. He was clearly driven by landlord fees and interests.Attached Filesnbsp;
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Aug 14,2014
Aug 14,2014
0
people found
this helpful
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Despite my ultimate decision not to move to the Battersea area, Paul Keavey was absolutely brilliant in my rental property search. I've seen a lot of estate agents in the last few weeks but Paul was by far the most genuine and helpful. He'd also ...
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May 01,2014
May 01,2014
0
people found
this helpful
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Just wanted to thank you so much for all your help with the flat. You were by far the most down-to-earth and nicest agent I met during my search, so it was brill I ended up buying through you. You are definitely a ¢â‚¬Ëœbreath of ...
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Apr 30,2014
Apr 30,2014
0
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First class customer service not only that they have done their best to get me the highest possible price. I honestly cannot find any faults with their dealing but i cant say the same for me so joe and his team worked with me. i ...
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Mar 19,2014
Mar 19,2014
0
people found
this helpful
this helpful
Having trouble selling my flat with two different estate agents,have decided to try with Foxtons.Not only that it was under offer within just over a week but also at much better price.Best experience ever.Thanks William and Gareth. J M P....
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Feb 18,2014
Feb 18,2014
0
people found
this helpful
this helpful
I have dealt with Emma as she has assisted me in my property search in South London.
Unfortunately I have not got any of the flats she showed since my company has decided differently but she has provided an outstanding service.
She has been extremely ...
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Sep 01,2013
Sep 01,2013
0
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Dear Joe
My daughter, Jessica, has just completed on her first property in Cheylesmore House with more than a little help from Katie Cook. I just wanted to congratulate you on having such a fabulous member of staff.
Katie dealt with the tricky purchase with ...
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Aug 02,2013
Aug 02,2013
10
people found
this helpful
this helpful
My experience of the Foxtons Property Management Team could not have been worse. They do not return calls, issue empty promises, lie and speak to you as if they are the client. Our experience has meant that we will never entertain the idea of renting/...
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What agent could do to change your mind?
Call back, do things when asked, not lie,Attached Filesnbsp;
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Aug 01,2013
Aug 01,2013
1
people found
this helpful
this helpful
Thanks Catherine for your support over the last few months- you've been a rock! You've been really informative, patient and supportive during the whole process and I really appreciate it....
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Jun 10,2013
Jun 10,2013
1
people found
this helpful
this helpful
I just wanted to say thank you for dealing with the sale of my property so efficiently.
I am very pleased with the service I got and wish you all the best....
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May 25,2013
May 25,2013
0
people found
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Jessica was amazing, I was looking for an urgent short let in London and she found me the perfect match in almost 2 hours time. She were quick and efficient with always kindness and profesionalism.
In two words : She's amazing !!
Thank you Jessica....
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May 15,2013
May 15,2013
0
people found
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Willow Bushnell listened to our requirements and provided us with a comprehensive portfolio of properties to view. She also maintained regular contact, in order to ensure that we were informed of new listings. As we had recently moved from overseas, Willow provided detailed information with ...
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May 08,2012
May 08,2012
0
people found
this helpful
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Having lost all confidence in my previous Estate Agent`s ability to sell my flat at Battersea Reach, I decided to move to Foxtons and from the initial meeting that I had with Louis Harding, Sales Director I was convinced that I had made the ...
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Dec 07,2011
Dec 07,2011
12
people found
this helpful
this helpful
They charged higher than average prices, and never attended or responded to any issues raised. A check In was not taken with me or my flatmates present and we weren't even notified of such taking place and now months after my move out date I've ...
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What agent could do to change your mind?
Their job, without cheating people out of money and actually responding to calls and emails.Attached Filesnbsp;
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Nov 16,2011
Nov 16,2011
0
people found
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Dear Jess, Matt
First and foremost, my sincere gratitude for your help over the last few weeks. Both of you have been extremely nice and kind, and I couldn't have asked for someone better to help me in my search for a home.
I have ...
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Nov 03,2011
Nov 03,2011
1
people found
this helpful
this helpful
3/11/11 - Joshua: a real resource
I would like to let you know how much I appreciated Joshua Findlater's help in finding a
property. Joshua is a lovely person with excellent interpersonal skills and
true human qualities. He has been a real resource, a good listener ...
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Jul 27,2011
Jul 27,2011
3
people found
this helpful
this helpful
We have just moved out of a property rented through Foxtons and despite the landlady deciding not to take any money out of our deposit and releasing it immediately, it has taken the incompetant people at Lavender Hill Battersea branch over two weeks to refund ...
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Feb 23,2011
Feb 23,2011
5
people found
this helpful
this helpful
I'd rather live in a hostel than rent through Foxtons again. All they want is your money without having to provide any service. After I had signed my contract and made all moving arrangments for the move in date, foxtons rang to tell me I ...
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Feb 28, 2011
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(1)
Your deposit should have be held in deposit scheme and foxtons should have had to quantify and deductions. If you were unhappy with the amounts or reasons for deductions you could use the arbitration service offered by the deposit protection scheme! ...
Feb 15,2011
Feb 15,2011
0
people found
this helpful
this helpful
Great company. Was on the market with other agents who told me that Foxtons was a waste time. All I realised is that the other agents where a complete waste of time. I brought Foxtons on and with in a few days they had a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 4:01 PM 24/04/2017 by Daisy Mason
