50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
62% lettings fee satisfaction
Nov 29,2017
Nov 29,2017
15
people found
this helpful
this helpful
This company will seem reasonable until you vacate your property. They will then use the check out report as a money extortion opportunity by making up examples of where the property hasn't been "sufficiently cleaned" . In our case this was despite the fact that as tenants we had spent a significant amount of money ourselves to ensure that the place was professionally cleaned and had receipts to prove it. The so called inventories will seek to place all responsibility on to the tenants and photos were taken of appliances opened but the landlord in the property that had never been replaced- such as a decade old shower head- suggesting that this should have been completely limescale free.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
31st Jan 2023
reviewed by 'Omega'
8th Oct 2021
reviewed by 'Karen Bowron'
1st Jul 2021
reviewed by 'Amanda Wakefield'
15th Dec 2020
reviewed by 'Chiqui'
29th Jul 2020
reviewed by 'Jeremy'
Opening Hours
Address
Leaders
53 Chapel Road
Worthing
West Sussex
BN11 1EG
01903 202605
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £259,000 | £259,000 |
| Lettings | 0% | 62% | £450 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 10 | 5 | 1 | 0 | 0 | 0 | 3 | 0 |
Areas covered
- BN11
BN12
BN14
BN15
BN43
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 31,2023
Jan 31,2023
0
people found
this helpful
this helpful
The leaders team is very efficient and responsive.l was able to get accommodation in the timeframe l needed to move and Lucy was very helpful and always kept me updated in the whole process which left me with a peace of mind....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2021
Oct 27,2021
0
people found
this helpful
this helpful
Liam Percival has managed our rental property for several years and he has been outstanding.
Liam always responds very quickly to any requests and manages everything in a thoroughly professional way.
I can't praise Liam highly enough....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08,2021
Oct 08,2021
0
people found
this helpful
this helpful
I have been renting my property through Leaders for the past 28 years on a fully managed basis and am impressed with the service I receive.
For the past few years Liam Percival has been my property manager who is well organised and keeps me updated ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2021
Jul 01,2021
0
people found
this helpful
this helpful
Liam Percival has been very helpful and quick with communication. I am very grateful to him for his kindness and professionalism....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2020
Dec 15,2020
0
people found
this helpful
this helpful
The staff was brilliant, friendly and efficient. Dan has been helpful, and keep me noted of the processing of my tenancy application. The welcome from Leaders makes you feel valued....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2020
Jul 29,2020
1
people found
this helpful
this helpful
We had some issues with Leaders Worthing at the start of the buying process, but they smoothed these out and things got better as time went on. In brief, we booked a viewing that never got put in the diary and thus we waited outside ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2020
Jan 29,2020
0
people found
this helpful
this helpful
Leaders dealt with the sale of my property. I had 4 estate agents round to value my property and chose leaders based on my conversations with Chris. He was very helpful and understood exactly what I was looking for. Joe then handled a lot of viewings ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 03,2019
Dec 03,2019
0
people found
this helpful
this helpful
Leaders have been great and made the whole process very easy.
All of the staff are very helpful but my main contact Kirsty was brilliant and sorted out all my questions very efficiently....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2019
Oct 11,2019
0
people found
this helpful
this helpful
Been with Leaders' flat renting since August 2016, maintenane staff acts quickly on problems that need to be ammended as soon as they can. You can rely on them on every help you need....
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2019
May 24,2019
4
people found
this helpful
this helpful
THIS COMPANY HAS PUT ME IN A SITUATION WITH THE ELECTRICITY BOARD BY NOT TAKING PICS OF CHECK-OUT METER READINGS!! IN THE AMOUNT OF OVER £1,000.00 WHEN IN ESSENCE MY PAYMENT SHOULD HAVE BEEN JUST 7-MONTHS WHICH WOULD HAVE AMOUNTED TO JUST OVER £44.00 AS THE PROPERTY ...
read full review
read full review
Comment on agent fees
TOO MUCH PAID AS NOT MUCH HELP GIVEN!!!!!
Was this helpful?
Yes
Yes
Mar 15,2019
Mar 15,2019
8
people found
this helpful
this helpful
Would avoid at all costs! Awful company, lied time and time again. They spoke to me about a contract and made all sorts of promises then sneakily gave me a different contract to sign while I was there. Then claimed they never made any of ...
read full review
read full review
Comment on agent fees
Horrendous!
Was this helpful?
Yes
Yes
Feb 12,2019
Feb 12,2019
0
people found
this helpful
this helpful
My experience with Leaders was a positive one. Hollie Jenman was my point of contact and she was superb, always friendly, polite and patient esconded quickly to all queries &issues. At the end of the tenancy the landlord was being difficult but Hollie managed the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2017
Nov 29,2017
15
people found
this helpful
this helpful
This company will seem reasonable until you vacate your property. They will then use the check out report as a money extortion opportunity by making up examples of where the property hasn't been "sufficiently cleaned" . In our case this was despite the fact that as ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2017
Sep 06,2017
11
people found
this helpful
this helpful
Would never ever recommend this company. Such a bad, unsympathetic manner towards the tenants and just interested in 'extorting' money from them in any ludicrous way. Their checkout reports are completely made up and their so called customer service team need re-training. One example - ...
read full review
read full review
Comment on agent fees
Fees are ridiculous and seems made up as they go along. A tenant is expected to go along with it and pay it.
Was this helpful?
Yes
Yes
Jan 30,2017
Jan 30,2017
3
people found
this helpful
this helpful
Appalling (lack of) service. Calls weren't responded to and fobbed off when repairs needed doing, and when they finally got around to it, charged for it. Demanded inspections without sufficient notice and refused to schedule these at a convenient time. Rude and unhelpful....
read full review
read full review
Comment on agent fees
Extortionate
Was this helpful?
Yes
Yes
Jan 31, 2017
View all comments
(1)
Dear Kitten169,
Thank you for supplying your review.
I am concerned to hear of your experience with the Worthing branch and as Branch Manager would like to investigate this for you. Please can you email me directly with the concerning property address.
Kind Regards
Adam Hills ...
Sep 23,2016
Sep 23,2016
7
people found
this helpful
this helpful
Simply rude and disrespectful. I went to see a house for rent and they *showed me the house swore they were going to call me back even if the landlord was not interested in me as a tenant. Guess what? Of course they didn't call ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Feb 04,2013
Feb 04,2013
0
people found
this helpful
this helpful
This is a good review for Deborah Wegner at Worthing Leaders branch.
Deborah is always a pleasure to talk to , even when the office is really busy. She always has time for people and makes us feel special....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2012
Nov 29,2012
0
people found
this helpful
this helpful
I have now rented through Leaders twice, First time last year through Rustington and 4 months ago through Worthing office. The staff at both Rustington and Worthing are particularly friendly and helpful. They are always polite and go out of their way to make sure that ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2012
Nov 27,2012
0
people found
this helpful
this helpful
I have been with Leaders for 2years and have on several occassions had to contact them with problems that occured with the property I rent, most of the time the response and service we received from them resolved the problem straight away but we did ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2012
Nov 26,2012
0
people found
this helpful
this helpful
Found staff members very helpful and friendly - Karen Owen was particularly helpful from the very 1st phone call and gave a very professional service. She went out of her way to help us get the best deal from our rent, which we very much ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2012
Nov 25,2012
0
people found
this helpful
this helpful
After moving in to the property let by leaders I can say that the hole experience was very pleasant one, Caroline is very friendly and put us at ease as soon as we steeped though the door she explained everything clearly and preciously. Two weeks ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2012
Nov 15,2012
0
people found
this helpful
this helpful
I have used another agent in the past and was recommended to Leaders by a current friend of mine who has multiple properties with Leaders, I only have the one flat but was treated like royalty they are a very friendly and professional company and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2012
Nov 08,2012
0
people found
this helpful
this helpful
Josh Weller was the best Lettings agent we came across when searching for a rental house in the month before our baby was due. He understood our needs, our decision making process, and had the ability to think laterally for unobvious solutions. He was also ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23,2012
Aug 23,2012
0
people found
this helpful
this helpful
I have always found Leaders at Worthing to be efficient, effective and helpful. They are on top of current legislation and always ensure that concerns raised by the tenants are dealt with swiftly whilst always leeping me up to date....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
