100% lettings valuation accuracy
99% lettings fee satisfaction
Nov 27,2017
Nov 27,2017
0
people found
this helpful
this helpful
We initially decided to sell our house in April with an online estate agent due to the lower commission fees. We chose Purple Bricks and instructed them to put our property on the market. This worked well as after organising an open house in May, we had an offer which we accepted and the sale progressed.
After a month, it transpired that the buyers would not be able to secure their mortgage and the sale fell through. Our property was re-marketed towards the end of June, but despite some interest and a new offer, none of the potential buyers were in a position to proceed, having properties of their own that had yet to be put on sale.
By the beginning of September, after two months of inactivity, we decided to bring a traditional estate agent on board to get things moving. We had discovered that not only does Purple Bricks not have a database of clients but they also don't make any phone calls to generate any interest, insisting that the online advert sells itself.
Having considered several local estate agents, we decided on Bridges after meeting Kevin Winchester for his passion, commitment to sell and statistics that show them as clear leaders for sales in the area. This proved a fruitful decision as we had a potential buyer immediately through Kevin connecting us to the interested party. After a viewing of the house, we negotiated an agreed offer and finally had a buyer we had confidence in.
The post-sales has been handled in an exemplary manner by Jayne Gaskin who has kept us informed and up-to-date and answered any manner of question that we raised. Jayne and Kevin were able to navigate a few challenges with the surveys and get us to that all important position where we have exchanged and are due to complete in a matter of days.
We can honestly say that if we had stayed with Purple Bricks, we doubt we would have sold this side of Christmas let alone completed. Despite the savings due to Purple Bricks lower commission promise, we realised that the additional amount that is spent on a traditional estate agent is well worth it because they are proactive in selling your house and have the dedicated staff to get you to the end of what is a very stressful event.
We are extremely thankful to Bridges for selling our house and their professional and knowledgeable sales and post-sales team for helping us move on to the next stage (and house) in our lives.
Adam and Becky Price
After a month, it transpired that the buyers would not be able to secure their mortgage and the sale fell through. Our property was re-marketed towards the end of June, but despite some interest and a new offer, none of the potential buyers were in a position to proceed, having properties of their own that had yet to be put on sale.
By the beginning of September, after two months of inactivity, we decided to bring a traditional estate agent on board to get things moving. We had discovered that not only does Purple Bricks not have a database of clients but they also don't make any phone calls to generate any interest, insisting that the online advert sells itself.
Having considered several local estate agents, we decided on Bridges after meeting Kevin Winchester for his passion, commitment to sell and statistics that show them as clear leaders for sales in the area. This proved a fruitful decision as we had a potential buyer immediately through Kevin connecting us to the interested party. After a viewing of the house, we negotiated an agreed offer and finally had a buyer we had confidence in.
The post-sales has been handled in an exemplary manner by Jayne Gaskin who has kept us informed and up-to-date and answered any manner of question that we raised. Jayne and Kevin were able to navigate a few challenges with the surveys and get us to that all important position where we have exchanged and are due to complete in a matter of days.
We can honestly say that if we had stayed with Purple Bricks, we doubt we would have sold this side of Christmas let alone completed. Despite the savings due to Purple Bricks lower commission promise, we realised that the additional amount that is spent on a traditional estate agent is well worth it because they are proactive in selling your house and have the dedicated staff to get you to the end of what is a very stressful event.
We are extremely thankful to Bridges for selling our house and their professional and knowledgeable sales and post-sales team for helping us move on to the next stage (and house) in our lives.
Adam and Becky Price
Comment on agent fees
Well worth the money.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
24th Jul 2023
reviewed by 'N/a'
30th Oct 2022
reviewed by 'colin john miller'
11th Jan 2019
reviewed by 'Shannon'
21st Sep 2018
reviewed by 'Ann'
Opening Hours
Address
Bridges Estate Agents
1 Bridge Road
Cove,Farnborough
Hampshire
GU14 0HT
01252 370001
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £700 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 1 | 96 | 2 | 39 | 1 | 5 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 24,2023
Jul 24,2023
1
people found
this helpful
this helpful
I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2022
Oct 30,2022
0
people found
this helpful
this helpful
Bit of a rocky start with change of personnel but when steven took over a good service was achieved.
Thank you very much Steven...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2022
Mar 18,2022
0
people found
this helpful
this helpful
Dean from the Lettings team was professional , courteous, and very helpful to introduce the valuable Bridges lettings at FARNBOROUGH . He was true to what he said and appreciate his local knowledge of the market and what it takes to find a suitable tenant and make ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 14,2019
Apr 14,2019
1
people found
this helpful
this helpful
Myself and my partner were due to come to Farnborough, then continue on to other towns to view rental properties.
On the phone with various people at Bridges, I was promised a confirmation email on 3 separate occasions, but they never sent one and instead opted ...
read full review
read full review
Comment on agent fees
N/A - didn’t incur fees at the viewing stage.
Was this helpful?
Yes
Yes
Apr 15, 2019
View all comments
(1)
Dear T,
Your review made for disappointing reading and I am extremely sorry to hear of the failings that you experienced when dealing with our team in Farnborough. It is clear that we could and should have handled things very differently and we did not even come close to the high service standards that we would expect to deliver to our customers. If you would like to discuss the matter I would be pleased to have an opportunity to speak to you in person, and if you have not yet secured a propert ...
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
Jayne has been amazing throughout the process with our house purchase. We are first time buyers who didn't know what to expect and she kept us in the loop at all times with what was going on. Our solicitors weren't the best with communication and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2018
Sep 21,2018
0
people found
this helpful
this helpful
James and Jayne couldn't of done anymore to get us sold and in our new home. James MacPhee work tirelessly to get everything sorted out . Would definitely use them again if we ever move...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2018
Jul 13,2018
0
people found
this helpful
this helpful
Thank you to James Macphee and Jayne Gaskin for the whole sale service delivered. A Very professional and quick experience....
read full review
read full review
Comment on agent fees
Very good. Worth every penny!
Was this helpful?
Yes
Yes
May 09,2018
May 09,2018
0
people found
this helpful
this helpful
Like to thank Kevin ,Richard and Jayne in the sale of my mums house 18 Cromwell way sold quickly and you all help out with other issues...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2018
Mar 05,2018
0
people found
this helpful
this helpful
We have recently purchased through Bridges Farnborough and have received some very good pre purchase sales progression service from Jane ensuring our sale went through on time and very good after sales service from James. Many thanks!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2018
Feb 11,2018
0
people found
this helpful
this helpful
I recently sold my property through Bridges in Farnborough. From the first valuation, James and all the staff at the branch were helpful, informative, and did everything they promised to. I got an excellent price for my maisonette and couldn't be happier. I would readily ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Dec 19,2017
Dec 19,2017
0
people found
this helpful
this helpful
Jayne had been an absolute star. We had a lot of problems due to mortgage lender and she went above and beyond to sort things out for us which meant we were able to buy our house after all. She was extremely prompt in returning ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2017
Dec 08,2017
0
people found
this helpful
this helpful
Richard provided a deep understanding of the market and a sensible valuation. The details were quickly put out to market and 'The Hub' looked after all viewings, keeping us up to date with viewings and feedback. A minor criticism would be that we were contacted ...
read full review
read full review
Comment on agent fees
Using an estate agent one accepts that the fee will be a percentage which makes them high compared with the new Internet agents, but the service was first class and the fee competitive comparing like for like.
Was this helpful?
Yes
Yes
Nov 27,2017
Nov 27,2017
0
people found
this helpful
this helpful
We initially decided to sell our house in April with an online estate agent due to the lower commission fees. We chose Purple Bricks and instructed them to put our property on the market. This worked well as after organising an open house in May, ...
read full review
read full review
Comment on agent fees
Well worth the money.
Was this helpful?
Yes
Yes
Nov 10,2017
Nov 10,2017
0
people found
this helpful
this helpful
We recently purchased our first property through Bridges estate agents and although the process was tricky (being a leasehold property) both Jayne and James were both on hand everytime we needed confirmation of anything. We really appreciate all the hard work they put in for ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2017
Sep 25,2017
0
people found
this helpful
this helpful
James and his team at Bridges were brilliant in selling our cottage for us. Even though we decided to show people around ourselves many of the people viewing the property commented on how great and professional their photographs were, and ultimately in my opinion this ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Aug 21,2017
Aug 21,2017
2
people found
this helpful
this helpful
A bit of a roller-coaster with Bridges & particularly Kevin. To start with we (me & my partner as the buyers & the person who became our vendor) were flat out lied to. I made an offer, another couple also made an offer, I therefore upped our offer. ...
read full review
read full review
Comment on agent fees
Bad - due to the fluctuation in the commission they charge!
Was this helpful?
Yes
Yes
Aug 21, 2017
View all comments
(2)
We are sorry to receive a review of this nature and if you would kindly like to contact us directly in order to investigate and discuss your points, If you could call me on 01252 359888 or email me at [email protected] I would be delighted to assist you in the matter.
Bridges strive to provide high levels of customer service demonstrated by the reviewers on this site that have left reviews as very satisfied clients. ...
“Very highly recommended. Professionally presented, with lots of market information ......”
Jul 20,2017
Jul 20,2017
0
people found
this helpful
this helpful
Very highly recommended. Professionally presented, with lots of market information and good marketing of the property. We achieved an asking price offer with no chain the day after the property went live, so couldn't have asked for more.
Sales progression with Jo and also Mark ...
read full review
read full review
Comment on agent fees
We had 3 valuations done and I would say Bridges' fees are comparable to others
Was this helpful?
Yes
Yes
May 24,2017
May 24,2017
0
people found
this helpful
this helpful
We have exchanged contracts on our flat today and are very pleased with the service received from Mark and James throughout. They were very professional and informative and provided us with information of what was happening before our solicitor!
So well done James and Mark, ...
read full review
read full review
Comment on agent fees
A good deal.
Was this helpful?
Yes
Yes
May 17,2017
May 17,2017
0
people found
this helpful
this helpful
Highly recommended! I've used Bridges Estate Agents in Farnborough to sell two of my buy to let properties recently. They go above and beyond expectations. Within 24 hours of the 1st property being put on the market, James Macphee had secured an offer for the full ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2017
May 14,2017
0
people found
this helpful
this helpful
Professionalism at its best!
We decided to sell our house through bridges in late January, 8 days later we were sold! From start to finish the 5*service we received was second to none, James was always at the end of the phone or email, he also ...
read full review
read full review
Comment on agent fees
Bridges worked with us to achieve a fee that we were all happy with. Bridges are the best around as no other estate agent would work with us!!!!
Was this helpful?
Yes
Yes
May 02,2017
May 02,2017
2
people found
this helpful
this helpful
We dealt with Kevin Initially when we were looking to buy our first property. He came across rude and did now show any interest in us or our preferences. Looked like we were dealing with a child. Then finally, when we decided to put an ...
read full review
read full review
Comment on agent fees
We were not charged any fees as we were buyers.
Was this helpful?
Yes
Yes
May 12, 2017
View all comments
(1)
I certainly had good service from all the guys I there, Richard Pinnock dealt with my valuation and sale very professional and good customer service, Mark, James Kevin were also always on hand to help. I would recommend them to anyone fab service. They really care about clients. ...
May 02,2017
May 02,2017
1
people found
this helpful
this helpful
Extremely happy with the service received from bridges, farnborough. Mark Richards was very good at chasing up solicitors and keeping me updated throughout. I would get updates from mark before my solicitor most of the time!
Professional, friendly service. Would highly recommend....
read full review
read full review
Comment on agent fees
No fees as only buying.
Was this helpful?
Yes
Yes
May 02,2017
May 02,2017
0
people found
this helpful
this helpful
My main point of contact during my purchase was Zoe Compton. Zoe was friendly, attentive and helpful, always replying to my emails and calls quickly and providing regular updates on the progress of my purchase. I would like to thank Zoe again for all of ...
read full review
read full review
Comment on agent fees
N/A - I was purchasing a property
Was this helpful?
Yes
Yes
Apr 10,2017
Apr 10,2017
0
people found
this helpful
this helpful
From day one Bridges and James gave me excellent service both in the letting of the apartment and in the subsequent sale. They did what they said they were going to do and were extremely quick in responding to queries and questions....
read full review
read full review
Comment on agent fees
The fees were realistic and competitive. Well worth paying for.
Was this helpful?
Yes
Yes
Mar 31,2017
Mar 31,2017
1
people found
this helpful
this helpful
I received a very good service from Bridges. I mainly dealt with Richard Pinnock, Jayne Gaskin and Mark Richards. It was a long slow sale due to some legal issues I experienced with the lease and snail paced solicitors but I was kept informed by ...
read full review
read full review
Comment on agent fees
Fees were negotiated to a fair rate
Was this helpful?
Yes
Yes
Mar 31,2017
Mar 31,2017
0
people found
this helpful
this helpful
A good experience so far with Bridges. I am second from bottom in a tricky chain and Mark has been understanding and supportive throughout, helping put me at ease during very tense times! I have received prompt responses to my queries and they have communicated ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2017
Mar 31,2017
0
people found
this helpful
this helpful
Bridges were really helpful throughout our purchase. Very active at chasing both sides of the purchase to make sure we exchanged as quickly as possible....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28,2017
Mar 28,2017
0
people found
this helpful
this helpful
Bridges have recently helped with our sale and having switched from another agent, they were quick to find us a buyer. Throughout the process up until completion, James and Mark were excellent at communicating and helping to solve any problems that arose.
I would recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2017
Feb 06,2017
0
people found
this helpful
this helpful
From start to finish Bridges were with us all the way, they are all great. We bought and sold this property through them and both time we have had no complaints at all. Thank you Bridges Farnborough....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 30,2017
Jan 30,2017
0
people found
this helpful
this helpful
We would like to say a huge thank you to Jayne for helping with the progression on buying our first home. Jayne lead us through each step seamlessly. She made everything simple, easy and stress free whilst being friendly and professional along the way. As ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:18 AM 25/01/2016 by
