London, E14
2.5/5, 13 reviews
31% recommended
0% sales valuation accuracy
75% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction

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“I am an overseas Landlord and commenced engagement with JLL ......”

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Nov 27,2017
Minithumbup
By: 'Antonio'
Nov 27,2017
0 people found
this helpful
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority among all factors.
Comment on agent fees
With competitiveness
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Latest Reviews

View all Reviews 13
4th Sep 2024
reviewed by 'L'
“What can I say about JLL? Very unprofessional beyond my worst expectations. It started from the very beginning but I ......”
2nd Sep 2024
reviewed by 'tony'
“I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a ......”
8th Aug 2024
reviewed by 'Arran Dacres'
“🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨2 months after the end of our tenancy and they still hold our deposit. All final bills provided & ......”
18th Aug 2023
reviewed by 'Anand'
“I can assure JLL is a good property agency, Adam Garson (My agent) is absolutely wonderful to work with. It’......”
23rd Nov 2020
reviewed by 'Sofia'
“I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my ......”
29th Sep 2020
reviewed by 'Simon'
“During tenancy everything was fine but at the end they decided to charge us for coat hook that have already ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Jones Lang Lasalle
11 Westferry Circus
Canary Wharf,London
Greater London
E14 4HE
020 7715 9700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 75% £0 £0
Lettings 67% 50% £1,750 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 1 8 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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London, E14

“Avoid at all costs...”

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Sep 04,2024
Minithumbdown
By: 'L'
Sep 04,2024
4 people found
this helpful
What can I say about JLL? Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't ...
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“Terrible Experience with JLL – Unfair Deposit Deductions and Poor Service...”

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Sep 02,2024
Minithumbdown
By: 'tony'
Sep 02,2024
1 people found
this helpful
I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little ...
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“Avoid if you want your deposit back!...”

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Aug 08,2024
Minithumbdown
By: 'Arran Dacres'
Aug 08,2024
2 people found
this helpful
🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in ...
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“I can assure JLL is a good property agency, A......”

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Aug 18,2023
Minithumbup
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Adam
By: 'Anand'
Aug 18,2023
0 people found
this helpful
I can assure JLL is a good property agency, Adam Garson (My agent) is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really care about his/hers clients as well as the community ...
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“JLL only cares about the landlords...”

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Nov 23,2020
Minithumbdown
By: 'Sofia'
Nov 23,2020
4 people found
this helpful
I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left ...
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By: Anonymous
Dec 15, 2020
View all comments (1)
Did you dispute the deposit deductions with your deposit scheme? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent claims. ...

“Horrific...”

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Sep 29,2020
Minithumbdown
By: 'Simon'
Sep 29,2020
5 people found
this helpful
During tenancy everything was fine but at the end they decided to charge us for coat hook that have already been drilled in when we moved in, removing. and replacing sofa and bed because it was in use for 10 years. On top of that charged ...
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“I previously rented from a JLL managed proper......”

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Dec 04,2019
Minithumbdown
By: 'Dimk'
Dec 04,2019
5 people found
this helpful
I previously rented from a JLL managed property, and the staff were very unhelpful in the move out process. It was impossible to get a response, and the lack of communication made it extremely stressful and challenging when moving out. After I moved out, and ...
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“Maintenance, what's that?...”

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Sep 21,2019
Minithumbdown
By: 'Jarkko'
Sep 21,2019
3 people found
this helpful
The JLL managed property we rent in has now gone for a full year without having its windows cleaned once. It's one of the more visually obvious signs of neglect in property maintenance we've come to expect from JLL, complementing the forgotten breached bicycle storage ...
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“Excellent Services...”

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Jul 26,2018
Minithumbup
By: 'Vonnie'
Jul 26,2018
0 people found
this helpful
Neil Short and Hannah Mitchell were helpful and thoughtful. They were very professional when comparing with other agents which I used at the same. They responded quickly and provided weekly updates on the leasing progress and market overview. I will highly recommend their services....
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Comment on agent fees
Standard
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“Good letting experience...”

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Jun 22,2018
Minithumbup
By: 'Kan'
Jun 22,2018
0 people found
this helpful
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also ...
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Comment on agent fees
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact.
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“I am an overseas Landlord and commenced engagement with JLL ......”

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Nov 27,2017
Minithumbup
By: 'Antonio'
Nov 27,2017
0 people found
this helpful
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority ...
read full review
Comment on agent fees
With competitiveness
Feature review Comments (0) Report abuse Print review
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“Where to start. I never write a review, however after 6 ......”

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Oct 02,2017
Minithumbdown
By: 'AB'
Oct 02,2017
8 people found
this helpful
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't ...
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Comment on agent fees
No relation in value to money.
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By: Anonymous
Dec 15, 2020
View all comments (2)
Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. ...

“I may got the wrong branch, but called this number 02078524865 ......”

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Feb 24,2017
Minithumbdown
By: 'It'
Feb 24,2017
6 people found
this helpful
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs ...
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Comment on agent fees
.
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By: Emma Deeny
Mar 16, 2017
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details. The number you dialled is not the office you have reviewed. Please get in touch with me on 0207 306 1639, so that I may best direct your query. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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