Wolfs Residential Lettings
Harborne, Birmingham, B17
2.9/5, 27 reviews
52% recommended
38% sales valuation accuracy
73% sales fee satisfaction
0% lettings valuation accuracy
73% lettings fee satisfaction

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“As a tenant, they proved to be a terrible letting ......”

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Nov 25,2017
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By: 'X'
Nov 25,2017
0 people found
this helpful
As a tenant, they proved to be a terrible letting agency. They're so unprofessional, terrible at communicating and have no regard towards their tenants.
I complained about them not communicating with us. After this, they conveniently didn't send us information about the check out. When I confronted them about this, they asked me why didn't I call them, as if it was the tenant's job to chase them for them to do their job. Also, I did call but the information they gave me was incomplete, to which they answered that there was nothing they could do about it. They'll only email or call you when they need something from you, otherwise they'll send everything by post when it takes several days to get to you. This includes the inventory, which is ridiculous when they give you 10 days to send it back to them and they count the postage time into the 10 days.
Be careful with their inventories, they're out of date. The photos in our inventory were dated 2014, although our tenancy started late 2015.
My best advice would be to avoid them, but if you have no other option, I would recommend to write down on your inventory every single spec of dust you can find in the property (including the inside vents and lampshades) and don't bother cleaning at the end of your tenancy, they'll find a way to charge you.
Comment on agent fees
The agency fees were low but I don't think they deserve any of they money we paid.
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Latest Reviews

View all Reviews 27
31st Jan 2018
reviewed by 'Rat'
“Been renting with this agency for more than 6 monthsAbsolutely out of order: white goods stop working, you have to literally ......”
25th Nov 2017
reviewed by 'X'
“As a tenant, they proved to be a terrible letting agency. They're so unprofessional, terrible at communicating and have no ......”
24th Dec 2016
reviewed by 'Wolfs!'
“Worst agency ever! Thiefs, liars! If You will hand then your move out notice, You will became their enemy no1. ......”
16th Dec 2016
reviewed by 'Jo'
“Absolute joke of agents. My boiler has been playing up over the last few days, and this is the second ......”
20th Apr 2016
reviewed by 'Beverley'
“Lin never replies to emails. We ring and get told she'll ring us back - never happens. Not renewing current ......”
28th Nov 2015
reviewed by 'Wolfs,'
“I have rented a property with Wolfs for 3 years and kept the property in excellent condition. They are now refusing ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Wolfs Residential Lettings
110 Station Road
Harborne,Birmingham
West Midlands
B17 9LS
0121 4283232

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 38% 73% £0 £0
Lettings 0% 73% £500 £1,295
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 7 13 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Birmingham, B17
Harborne, B17
Paradise Street, B1

“Been renting with this agency for more than 6 monthsAbsolutely out ......”

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Jan 31,2018
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Charlotte
By: 'Rat'
Jan 31,2018
2 people found
this helpful
Been renting with this agency for more than 6 months Absolutely out of order: white goods stop working, you have to literally follow it up as there will be no effort from them to provide the service efficiently and promptly. Basically, it's as if you are ...
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“As a tenant, they proved to be a terrible letting ......”

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Nov 25,2017
Minithumbdown
By: 'X'
Nov 25,2017
0 people found
this helpful
As a tenant, they proved to be a terrible letting agency. They're so unprofessional, terrible at communicating and have no regard towards their tenants. I complained about them not communicating with us. After this, they conveniently didn't send us information about the check out. When ...
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Comment on agent fees
The agency fees were low but I don't think they deserve any of they money we paid.
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“Worst agency ever! Thiefs, liars! If You will hand then ......”

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Dec 24,2016
Minithumbdown
By: 'Wolfs!'
Dec 24,2016
5 people found
this helpful
Worst agency ever! Thiefs, liars! If You will hand then your move out notice, You will became their enemy no1. They will try to charge You on the end of tenanty for everything! Doesnt matter if that Was Your fault. I will never recomend them! ...
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Comment on agent fees
Bad
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“Absolute joke of agents. My boiler has been playing up ......”

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Dec 16,2016
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Charlotte
By: 'Jo'
Dec 16,2016
3 people found
this helpful
Absolute joke of agents. My boiler has been playing up over the last few days, and this is the second night they have left me to sleep in an unheated house so far. I am disabled and have made clear to them that the cold ...
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Comment on agent fees
Would be ok if the fees meant you go a decent service.
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“Lin never replies to emails. We ring and get told ......”

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Apr 20,2016
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Lin
By: 'Beverley'
Apr 20,2016
5 people found
this helpful
Lin never replies to emails. We ring and get told she'll ring us back - never happens. Not renewing current contract because of her poor customer service. James showed us round the house originally and is sympathetic on the phone but still can't get Lin ...
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What agent could do to change your mind?
Ok
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Ok
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“I have rented a property with Wolfs for 3 years and ......”

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Nov 28,2015
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Lorraine
By: 'Wolfs,'
Nov 28,2015
6 people found
this helpful
I have rented a property with Wolfs for 3 years and kept the property in excellent condition. They are now refusing to give me my deposit back and sending pictures of every little detail. I have been at the property for 3 years and they do not ...
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What agent could do to change your mind?
Terribe, refusing to give back deposit.
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Comment on agent fees
Terribe, refusing to give back deposit.
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“I thoroughly enjoyed my time at Britannic Park. The Wolfs ......”

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Nov 02,2015
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James
By: 'Loretta'
Nov 02,2015
2 people found
this helpful
I thoroughly enjoyed my time at Britannic Park. The Wolfs Harborne team were always pleasant to deal with and very responsive and supportive. I always received quick responses to queries and they were always very helpful....
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“We were renting through Wolf's for 2.5 years and they have ......”

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Aug 18,2015
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Lorraine
By: 'Rebecca'
Aug 18,2015
1 people found
this helpful
We were renting through Wolf's for 2.5 years and they have been fantastic agents. We had a few little issues with tiles in the bathroom coming down and a stone from the road breaking our front window which were all resolved very quickly, sometimes the same ...
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“All the wolfs team were helpful, pleasant and effective.They ......”

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Aug 14,2015
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James
By: 'Susan'
Aug 14,2015
1 people found
this helpful
All the wolfs team were helpful, pleasant and effective.They made sure that repairs were dealt with always gave plenty of notice when new potential tennants wa ted to view....
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“Have been renting for 2 years through Wolf's Harborne, dealing with ......”

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Aug 05,2015
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Lin
By: 'George'
Aug 05,2015
1 people found
this helpful
Have been renting for 2 years through Wolf's Harborne, dealing with Lin and Lorraine. Have received excellent service and help during this time. When moving out at the end of July had no problems with hand over and deposit returned immediately...
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“House had sewage leaking into back garden when moving in. ......”

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Feb 05,2015
Minithumbdown
By: 'TJ'
Feb 05,2015
7 people found
this helpful
House had sewage leaking into back garden when moving in. Initial inventory was minimal which came back to bite us. Tried to claim several hundred pounds out of out deposit for damage that was already present. Very rude and forceful when discussing deposit. Threatened legal ...
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What agent could do to change your mind?
Not try to steal our deposit
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“Wolfs where great to start with but once we handed ......”

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Nov 01,2014
Minithumbup
By: 'Rob'
Nov 01,2014
2 people found
this helpful
Wolfs where great to start with but once we handed our notice in we felt that we where then not listened to. We told them that the heating was playing up and they just shrugged it off. We was only telling them so they could ...
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“We rented the property from Wolfs and the same was ......”

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Aug 20,2014
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Lin
By: 'Manobi'
Aug 20,2014
0 people found
this helpful
We rented the property from Wolfs and the same was fully managed by them. The team that handled all the management and documentation was outstanding. They were always ready to help and had a smile on their faces whenever we needed anything. We have used ...
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“Just don't bother phoning the office. If I had missed ......”

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May 05,2014
Minithumbdown
By: 'Peedoffpunter'
May 05,2014
11 people found
this helpful
Just don't bother phoning the office. If I had missed any rent maybe I could understand why they were so staggeringly rude, alas they don't have that excuse. Nothing is ever their fault, they blame the landlord for everything. Interestingly they even blame the landlord ...
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“I will never, ever recommend this agency to anybody. As ......”

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Apr 14,2014
Minithumbdown
By: 'Legal'
Apr 14,2014
10 people found
this helpful
I will never, ever recommend this agency to anybody. As a tenant of theirs for 3 years, they were unhelpful in every sense of the word. My rent was paid on time, and it wasn't cheap, yet when it came to leaving they claimed they never ...
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What agent could do to change your mind?
Treated me like a human being. I am a young professional, not DSA, never missed a payment or rent and yet I was treated like dirt. The impression very much was they took my money and wanted nothing more than to sit at their desks. In fact, if you go in to their office time how long it takes for someone to acknowledge you, makes you feel like a truly valued customer...
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“I have found Wolf's to be fantastic. I first looked ......”

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Oct 17,2013
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James
By: 'Amy'
Oct 17,2013
2 people found
this helpful
I have found Wolf's to be fantastic. I first looked at properties with them before Christmas, but went with another lettings agent (who were less than fantastic) and then six months later when I was looking for a new place, I was pleasantly surprised that ...
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By: Rad Vuckovic
Oct 17, 2013
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Amy, Thank you so much for taking the time and trouble to send this in.We really do pride ourselves on customer service and a friendly,professional approach to residential lettings.All too often people are eager to complain but only rarely do clients take the trouble to say "thank you" Very much appreciated. ...

“I have been dealing with Wolf's for the last 12 years; ......”

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Jun 10,2013
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By: 'Mrs'
Jun 10,2013
0 people found
this helpful
I have been dealing with Wolf's for the last 12 years; I wave found the staff very friendly and reliable. Any queries on my side or the tenants is dealt with promptly. I have had to come into the office on a few occasions and have ...
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“Having used Wolfs to manage my portfolio whilst in the ......”

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Jun 02,2013
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By: 'Mike'
Jun 02,2013
0 people found
this helpful
Having used Wolfs to manage my portfolio whilst in the UK I had no reservations when I moved to Australia. They have always acted in my best interests. The staff are all very knowledgeable, helpful and friendly. I receive rents on time, maintenance issues are ...
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“Radovan Vuckovich helped me to find two flats. Ian Park ......”

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May 31,2013
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Lin
By: 'Helmut'
May 31,2013
0 people found
this helpful
Radovan Vuckovich helped me to find two flats. Ian Park completely designed and furnished one of them with great success. Both flats have been let without problems for many year. Wolfs are taking complete care of all aspects without prompting. One of the bathrooms needed ...
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“Long term tenant. Tried to avoid phoning their office for ......”

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May 26,2013
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James
By: 'Mr'
May 26,2013
13 people found
this helpful
Long term tenant. Tried to avoid phoning their office for anything due to condescending and patronising staff. James is quite frankly rude and should not be allowed to have any dealings with the public. As a healthcare worker who serves the public and deals with ...
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“If wolfs had a logo it would read "awkward for ......”

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May 06,2013
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By: 'ANOTHER'
May 06,2013
17 people found
this helpful
If wolfs had a logo it would read "awkward for awkward's sake", absolute cowboys, avoid at all costs!! Do not be fooled by all of the positive reviews in April 2013, they did exactly the same thing in 2008, as with all other negative reviews, wolfs are ...
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What agent could do to change your mind?
BY NOT BEING DECEITFUL WOULD BE A START, THIS CAN BE ACHIEVED IF YOU CLOSE! ALSO GOOD CUSTOMER SERVICE IS MUCH EASIER WHEN YOU ARE NOT RUDE TO YOUR CUSTOMERS, AND TRY OFFERING A SERVICE THAT ALLEGEDLY YOU SPECIALISE IN, IE ATTENDING TO PROPERTY MATTERS WITHIN A REASONABLE TIMEFRAME, IE LESS THAN 6 MONTHS
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By: Rad
May 13, 2013
View all comments (1)
As the Managing Director of Wolf's I am very surprised and indeed concerned to read your comments.We are corporate members of ARLA and have been involved in Lettings since 1996.We treat all comments on the All Agents review site seriously and I would ask you to personally e mail me with more specific details in order that I can investigate further.My direct contact is [email protected]. I can in the interim however assure you that all of our positive reviews are bona fide from satisfied clients. ...

“The staff are always helpful and professional. They sometimes pre-empt ......”

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Apr 25,2013
Minithumbup
By: 'Karina'
Apr 25,2013
1 people found
this helpful
The staff are always helpful and professional. They sometimes pre-empt problems thus avoiding unnecessary expense by landlords. As a result of their commitment I am sure that my tenants have also been pleased with their service and the maintenance of the property. I would not ...
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By: Rad
May 13, 2013
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Many thanks indeed Karina for your review. ...

“I have known Rad for around 15 years initially as a ......”

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Apr 13,2013
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Rad
By: 'Jonathan'
Apr 13,2013
0 people found
this helpful
I have known Rad for around 15 years initially as a client for whom I undertook survey and design work, However due to the way he impressed me with his attitude to clients I have now placed my portfolio of flats with him to manage. His ...
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By: Rad
May 13, 2013
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Jonathan, Thanks for your kind words. ...

“I have been using Wolf's to rent out my property ......”

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Apr 12,2013
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By: 'Tim'
Apr 12,2013
0 people found
this helpful
I have been using Wolf's to rent out my property for 4 years now, and have always found them to be friendly, helpful, professional and to the point. In those 4 years, I have had no voids that are worth talking about. Having built up a trusting ...
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“Couldn't ask for better! Wolfs are the first agency that ......”

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Apr 03,2013
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By: 'Oliver'
Apr 03,2013
0 people found
this helpful
Couldn't ask for better! Wolfs are the first agency that I have used and came with a hearty recommendation from a friend who'd spent the last 2 years dealing with cowboys. He was very sceptical that a decent agency existed but that soon changed once he ...
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By: Rad
May 13, 2013
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Thanks Oliver, We try very hard to provide a good service to all our clients and it is very much appreciated when they take the time and trouble to share that experience through the All Agents site. ...

“Absolutely disgusting service. Alex/Alec the manager is useless, possibly ......”

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Jan 25,2013
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Alec
By: 'Natalie'
Jan 25,2013
24 people found
this helpful
Absolutely disgusting service. Alex/Alec the manager is useless, possibly the worst estate agent I have ever had to deal with. The customer service received was disgusting. Having worked for an estate agents in the past if i ever gave that type of service to ...
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“AVOID RENTING THROUGH WOLFS AT ALL COSTS! I have rented ......”

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Jan 12,2013
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By: '120'
Jan 12,2013
17 people found
this helpful
AVOID RENTING THROUGH WOLFS AT ALL COSTS! I have rented through Wolf's for the past 30 months and have not got one good word to say about the firm or its agents (cowboys). Unhelpful and ill-mannered staff....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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