82% sales valuation accuracy
85% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 24,2017
Nov 24,2017
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I cannot praise the team at Oulsnam's King's Heath highly enough! I sold a property with them and everything was exceptional: valuation, information, particulars, photos, marketing, advice... right through to completion. Their communication, responsiveness, friendliness and professionalism was first class.
Michelle was the main agent I dealt with and she was truly outstanding! Friendly, knowledgeable, responsive, professional and truly helpful. Lynda was also very helpful and professional as was Maxine who often sent things (like particulars etc) via email.
The house was valued by Michelle and higher than I expected. She was friendly, clearly very knowledgeable and highly professional. I was given a pack of useful information (whereas another Agent provided nothing) and Michelle's valuation letter was emailed to me the same day (whereas the other agent's valuation came three days later).
It took a while to get the house ready for marketing, but Michelle was patient and helpful. Once ready, the photos taken were superb and the particulars were excellent (I was sent a draft and asked for a few minor amendments which happened immediately). The marketing was instant and across various sites, though they also had people registered who were looking in the area! I was delighted with the level of interest generated and there were numerous viewings and a number of offers. After just 8 days, the house was sold for the asking price! The after-sales communications were also excellent, enabling a smooth and easy process right up to completion.
Thank you to Michelle and the team! I would highly recommend them to anyone - selling or buying! Tom
Michelle was the main agent I dealt with and she was truly outstanding! Friendly, knowledgeable, responsive, professional and truly helpful. Lynda was also very helpful and professional as was Maxine who often sent things (like particulars etc) via email.
The house was valued by Michelle and higher than I expected. She was friendly, clearly very knowledgeable and highly professional. I was given a pack of useful information (whereas another Agent provided nothing) and Michelle's valuation letter was emailed to me the same day (whereas the other agent's valuation came three days later).
It took a while to get the house ready for marketing, but Michelle was patient and helpful. Once ready, the photos taken were superb and the particulars were excellent (I was sent a draft and asked for a few minor amendments which happened immediately). The marketing was instant and across various sites, though they also had people registered who were looking in the area! I was delighted with the level of interest generated and there were numerous viewings and a number of offers. After just 8 days, the house was sold for the asking price! The after-sales communications were also excellent, enabling a smooth and easy process right up to completion.
Thank you to Michelle and the team! I would highly recommend them to anyone - selling or buying! Tom
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Latest Reviews
25th Sep 2020
reviewed by 'Richard'
30th Mar 2020
reviewed by 'Jayashree'
8th Apr 2019
reviewed by 'Robina'
11th Feb 2019
reviewed by 'Matt'
9th Nov 2018
reviewed by 'J'
Opening Hours
Address
Robert Oulsnam & Company
20 High Street
Kings Heath,Birmingham
West Midlands
B14 7JT
0121 444 2177
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 85% | £155,000 | £325,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 9 | 1 | 4 | 0 | 0 | 1 |
Areas covered
- B14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 11,2019
Feb 11,2019
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I engaged Oulsnam's to sell my house on the basis of a fair property valuation, good value sale fees and their presence in the local area.
From the very beginning I felt the information and opinions I received were clear, fair and realistic about the ...
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Comment on agent fees
Good value fees. As with all agents, negotiate the fees and be clear about where and how the property will be advertised. You may find lower fees (eg online agents) but I felt the quality of service I received was worth the money Oulsnams charged.
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Feb 11, 2019
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Thank you Matt for your kind comments. Myself and the staff wish you all the best for the future. ...
Nov 09,2018
Nov 09,2018
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From the Sale to the Purchase of our home we could not fault Michelle or her team! She was knowledgeable and kept us informed throughout. A*** Thank you Michelle....
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Oct 18,2018
Oct 18,2018
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The service I got from this branch of Oulsnam was very average. Once the memorandum of sale has been completed, the agent took a strictly hands off approach. The company states that it will monitor progress but basically it is up to the client to ...
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Comment on agent fees
I had already negotiated a reduction in view of the poor start with this agent. Even so, for the level of service I received, I thought the cost was excessive.
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Oct 19, 2018
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"We had a number of offers on this property shortly after it was listed and a sale was quickly agreed at a figure acceptable to our client. We kept in touch with all parties regularly and the sale completed within a reasonable time frame. We are sorry our client was not happy with our service" ...
Nov 28,2017
Nov 28,2017
1
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I cannot in a short review praise every member of staff at the Kings Heath office enough.At every step of the way whilst selling a property they were excellent.Obtaining viewings keeping me informed at all times.I fail to understand why anyone would ...
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Comment on agent fees
Very good fees no hidden charges,such as charges for viewings with certain agents.
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Nov 24,2017
Nov 24,2017
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I cannot praise the team at Oulsnam's King's Heath highly enough! I sold a property with them and everything was exceptional: valuation, information, particulars, photos, marketing, advice... right through to completion. Their communication, responsiveness, friendliness and professionalism was first class.
Michelle was the main agent ...
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Nov 13,2017
Nov 13,2017
1
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Oulsnams Kings Heath sold my parents house. Throughout the whole process the service was excellent, professional and very helpful. They sold the property very quickly and the whole process was very smooth and hassle free. All the staff were very professional and friendly. I would ...
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Nov 11,2017
Nov 11,2017
0
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Purchasing the property was very challenging on many levels, but Maxine went above and beyond her role, to facilitate the process with all parties involved...
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Comment on agent fees
N/A- I was the purchaser
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Oct 19,2017
Oct 19,2017
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We recently sold our house through Robert Oulsnam Kings Heath and can not fault the excellent service provided. They were extremely efficient in arranging and managing our viewings and always quick to answer phone calls and respond to messages. Michelle in particular was extremely helpful ...
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Comment on agent fees
Value for money
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Aug 24,2017
Aug 24,2017
2
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I recently purchased a house with the Kings Heath Branch, and could not have been happier with the service. Very friendly, professional, and efficient. I was mostly helped by Maxine Dickson, who was great at keeping me updated with the progress of the property purchase, ...
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Aug 16,2017
Aug 16,2017
1
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This was the smoothest property move we have ever experienced. All the ladies from the Kings Heath Office were extremely helpful from valuation right through to completion. They achieved a far higher figure than we first thought and also helped us find our dream home. ...
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Sep 09,2016
Sep 09,2016
7
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Absolutely disgusted at this branch. Made an appointment to view a property, the estate agent when I arrived literally got in her car which was parked on the drive (black Audi A1) number plate something similar to Molly....looked at me as I walked down ...
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Oct 05, 2018
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This comment refers to the lettings department and not Kings Heath office. ...
Apr 08,2019
Apr 08,2019
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I have recently completed my home purchase advertised by the company. From the day of the enquiry to completion day, I found this company very professional in all respect of their dealings. I was given accurate information and guidance. All the staff very pleasant and ...
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Comment on agent fees
I was a buyer, therefore no fees was payable from me.
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Nov 09,2018
Nov 09,2018
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We received outstanding service for the sale of our property recently. Lynda came & valued the property & organised the EPC & sent us the property details for review before it was advetised very quickly. Michelle kept us up-to-date with booked viewings and then the outcome of the ...
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Sep 25,2020
Sep 25,2020
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I used Oulsnams in Kings Heath in connection with the sale of a property. Their service from start to finish was 1st class. Their initial valuation of the property was spot on meaning that the property was marketed at a sensible price. They were able ...
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Mar 30,2020
Mar 30,2020
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Just bought a house using Robert Oulsnam and Co in Stirchley...
It was a long protracted process, but the Staff at the branch, especially Sue and Tim , were fantastic. I had updates from Sue, on a weekly basis and any issues were acknowledged and dealt ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a complaints procedure with appeal to the Ombudsman Service: Property.
Contact Julie Powell at Head Office or email [email protected]
Last updated at 9:03 AM 09/08/2016 by allAgents
Contact Julie Powell at Head Office or email [email protected]
