100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Nov 21,2017
Nov 21,2017
0
people found
this helpful
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My experience with this agency is awful.
During my tenancy period it was very complicated to get help from them. It used to take ages to repair/fix the issues I had. For example i had a lot of problems with pipes due to them being old and incorrectly set up. There were constant leaks and blockages, at one point all both sinks in the kitchen and bathroom were clogged so badly could not use them at all for a week, besides that I had strong drain resembling smell in the flat. First they took ages to approve the repairs, then they would send some incompetent "professionals" who misdiagnosed the issues, then we had to go through the same approval process again.
It was always very hard to get in the touch with them and they barely called back.
But the worst happened when I moved out and they did not want to release my deposit.They just ignored my messages and calls.
They insisted that I had damaged the floor and the landlord would withhold the amount from my deposit to repair it after he would find out the price to repair it. They referred to the inventory report which I had never seen when I moved in. After chasing them for a month I raised a claim with my deposit scheme. The agency/landlord were given 2 weeks to provide the explanation of the issue and supporting documents. But they did not even bother to reply!!! Currently I am still waiting for the adjudicator's deduction and hope to receive my money back ASAP.
My advise is to avoid this agency of possible.
During my tenancy period it was very complicated to get help from them. It used to take ages to repair/fix the issues I had. For example i had a lot of problems with pipes due to them being old and incorrectly set up. There were constant leaks and blockages, at one point all both sinks in the kitchen and bathroom were clogged so badly could not use them at all for a week, besides that I had strong drain resembling smell in the flat. First they took ages to approve the repairs, then they would send some incompetent "professionals" who misdiagnosed the issues, then we had to go through the same approval process again.
It was always very hard to get in the touch with them and they barely called back.
But the worst happened when I moved out and they did not want to release my deposit.They just ignored my messages and calls.
They insisted that I had damaged the floor and the landlord would withhold the amount from my deposit to repair it after he would find out the price to repair it. They referred to the inventory report which I had never seen when I moved in. After chasing them for a month I raised a claim with my deposit scheme. The agency/landlord were given 2 weeks to provide the explanation of the issue and supporting documents. But they did not even bother to reply!!! Currently I am still waiting for the adjudicator's deduction and hope to receive my money back ASAP.
My advise is to avoid this agency of possible.
Comment on agent fees
The agent fees are on the high side
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Latest Reviews
29th Apr 2020
reviewed by 'Anne'
5th Aug 2019
reviewed by 'Aaron'
21st Nov 2017
reviewed by 'Marina'
18th Apr 2017
reviewed by 'melal87'
11th Apr 2017
reviewed by 'Jean73'
Opening Hours
Address
The Estate Company
28 Barkat House, 116\/118 Finchley Road
London
Greater London
NW3 5HT
020 7372 5000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £450,000 | £560,000 |
| Lettings | 100% | 80% | £1,267 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 1 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- NW3
- NW8
- W9
- NW6
- NW1
- W1
- HA8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 29,2020
Apr 29,2020
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I am very grateful to Darren in relation to his very recent successful sale of my property. He achieved a successful sale in difficult market conditions. His attention to the sales process was excellent. His advice and strategy in dealing with myself, as seller, and ...
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Aug 05,2019
Aug 05,2019
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Darren recently marketed and sold a property for me and and can not recommend him and The Estate Company enough. Darren undertook viewings outside of normal hours and working days to accommodate every viewing, he kept me informed of everything going on at all times.
...
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Nov 21,2017
Nov 21,2017
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My experience with this agency is awful.
During my tenancy period it was very complicated to get help from them. It used to take ages to repair/fix the issues I had. For example i had a lot of problems with pipes due to them ...
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Comment on agent fees
The agent fees are on the high side
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Apr 18,2017
Apr 18,2017
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Darren and his team are a pleasure to work with. Very friendly and knowledgable. They made the sales process stress free. I will definitely use their services again...
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Apr 12,2017
Apr 12,2017
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Excellent service and support throughout. Sam supported us throughout the process, viewings, contracts and any queries we had. Great service!!...
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Comment on agent fees
Very reasonable
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Apr 11,2017
Apr 11,2017
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Sam at The Estate Company let my flat in St John's Wood. He kept me informed throughout the process and found a tenant to move in when the tenant in situ vacated so I didn't have a void period. Very happy with the service I ...
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Comment on agent fees
Reasonable fee's
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Dec 17,2016
Dec 17,2016
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The worst experience ever . They made my life a nightmare as they absolutely don't care to take care of maintenance issues . Everything takes ages to be solved and requires constant calling and pushing this people to move....
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May 28,2012
May 28,2012
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I rented a property through The Estate Compnay for about 8months and dealt directly with Richard Bryce. I can honestly say he was very helpful in resolving issues as quickly as possible with minimal hassle. Our stay in the flat had very few stresses owing ...
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Jan 21,2012
Jan 21,2012
1
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DO NOT USE THE ESTATE COMPANY.
Having had an offer accepted on a flat for sale with them the sales agent hassled daily. She was extremely aggressive, conniving and threatening when asking for information to proceed with the sale from my end, but made no ...
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Apr 10, 2012
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The Estate Company as with all estate agents is guided by instructions provided by the seller of a property. All our property particulars state that “they should be taken as a general guide to give a broad description of the property. They are not intended to constitute or form part of a contractâ€. We do not have the benefit or authority to interpret title documentation and it is a matter between the buyer and it’s solicitors to ascertain the demise and detailed extent of any ...
Vendor Fees
1.5%Landlord Fees
7% & 12%Tenant Fees
No fees set. Last updated at 14/10/2022, 5:44 PM by darren richardsComplaints Procedure
No procedure set.
Last updated at 4:44 PM 14/10/2022 by darren richards
