50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
56% lettings fee satisfaction
Nov 23,2017
Nov 23,2017
0
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this helpful
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Honestly the most un helpful un professional letting agency ever.
I have rented in different parts of the country and have never had such a negative experience from start to finish.
Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced to £350!!!) which in my opinion even by London prices seems quite high.
The lady checking me into the property seemed to have very little knowledge about the place and seemed rushed, all requests were met with unfulfilled promises.
They were very unhelpful when i wanted to leave the property .
I had to report any problems with the property to the landlords ( unfortunately the were equally unhelpful , when i went to Palmer Snell they just told me to go to the landlords....viscous circle)
The worst thing, apart from the prices was the fact that i thought i was entering into a short term contract only to find out it was a 12 month contract. ( Obviously this was an error on my behalf and should have read the contract more carefully but lets be honest, moving house is hard enough, i honestly thought it was a 6 month rolling contract like every other place i have rented)
I have rented in different parts of the country and have never had such a negative experience from start to finish.
Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced to £350!!!) which in my opinion even by London prices seems quite high.
The lady checking me into the property seemed to have very little knowledge about the place and seemed rushed, all requests were met with unfulfilled promises.
They were very unhelpful when i wanted to leave the property .
I had to report any problems with the property to the landlords ( unfortunately the were equally unhelpful , when i went to Palmer Snell they just told me to go to the landlords....viscous circle)
The worst thing, apart from the prices was the fact that i thought i was entering into a short term contract only to find out it was a 12 month contract. ( Obviously this was an error on my behalf and should have read the contract more carefully but lets be honest, moving house is hard enough, i honestly thought it was a 6 month rolling contract like every other place i have rented)
Comment on agent fees
I had 2 other viewings with 2 other agents both based in the Wells area and they were offering both 6 month contracts & £195 " reference fees"
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Latest Reviews
15th Oct 2024
reviewed by 'Jill & Steve'
5th Oct 2022
reviewed by 'Eileen'
30th Sep 2022
reviewed by 'Kath'
10th May 2022
reviewed by 'Wendy'
23rd Feb 2022
reviewed by 'ian'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £205,000 | £300,000 |
| Lettings | 100% | 56% | £650 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 5 | 3 | 0 | 2 | 0 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 15,2024
Oct 15,2024
0
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Carole the manager was absolutely amazing. Always there at the end of the phone answering any questions we had with the sale of our property. When talking to Carole or any of her team, you are treated like a person, not just a customer. We ...
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Oct 05,2022
Oct 05,2022
0
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Two years ago I wanted to sell my house. Kathryn Mason was the Agent involved. Unfortunately due to a family crisis, and not being able to find a new home which I could afford - I had to withdraw from the sale the Agent had ...
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Sep 30,2022
Sep 30,2022
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To sell a house when everything goes smoothly is one thing, but Carole Stocker and her team went above and beyond for me during 2 very difficult sales. If it hadn’t been for them would have probably given up . Thank you so much for all ...
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May 10,2022
May 10,2022
0
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We were really impressed with the service we received from Adam and Tom from the Wells office. We had put our property with another agency who were struggling to find us a tenant so we switched to Palmer Snell. They acted immediately and launched our ...
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Apr 25,2022
Apr 25,2022
0
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Excellent customer service received from Adam at Palmer Snell, from the time the property became vacant till the new tenant moved in.
Always very helpful, kept me updated on the work undertaken at the property, replied promptly to telephone and email messages.
Adam and the ...
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Feb 23,2022
Feb 23,2022
0
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We recently purchased a property in Wells for the sole purpose of letting.
We were advised to contact Adam from Palmer Snell and this was probably the best advice we received.
Adam, along with Tom, proved to be very helpful from the first inspection of ...
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Jan 24,2022
Jan 24,2022
0
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Thomas and all the staff at palmer sneel in the wells branch very friendly always availavle to help with paper work would highly recommend them ta thomas for all you done for us...
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Nov 16,2021
Nov 16,2021
0
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I dealt with several people at Palmer Snell throughout my transaction, namely Katy, Carole and Monique. Everyone was very professional, prompt in reply and also pleasurable to deal with during a very stressful time.
After never dealing with them before, I have been left very ...
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Aug 06,2021
Aug 06,2021
0
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If you want to sell your house at market value then I suggest you use literally ANY other estate agents because Palmer Snell obviously don't know the local house market at all... they valued my property £200,000 - £240,000 below all of other Estate Agents! That's a ...
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Apr 20,2021
Apr 20,2021
0
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Excellent service from Adam Millar and Tom with renting my house. Incredibly helpful and always at the end of the phone. No hesitation at all in recommending Palmer Snell...
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Feb 17,2021
Feb 17,2021
0
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I have found the sales team at Palmer Snell to be helpful, polite and to all have an extremely professional manner . Nothing was a problem and the manager Carole has gone to great lengths to show properties suitable to my families needs.
Her communication has ...
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Dec 08,2019
Dec 08,2019
2
people found
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Appalling estate agents. I spent £2000 on solicitors and a survey just to find out 2 weeks before exchange of the property in Martock that the illegal work done on the property which is grade 2 listed has never had restrospective planning permission and no certificates can be ...
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Nov 12,2019
Nov 12,2019
4
people found
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As a Purchaser, I have just had to withdraw from a property after being misled. I have also been shouted at, spoken to in a very patronising manner and had the phone slammed down on me twice. VERY UNPROFFESIONAL. To be avoided at all costs. ...
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Apr 23,2019
Apr 23,2019
1
people found
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They do not do anything in a quick timely manner they require constant reminding for any job and all dates and call backs are always ignored. They will ask for money on money for everything and in return you receive answerphone messages anytime you need ...
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Comment on agent fees
For the service provided it's ridiculous
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Apr 30,2018
Apr 30,2018
1
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Be very warned about renting for Wells Palmer Snell. Stuart and Wendy are very unprefessional. My data was passed on to a supply company with out me knowning and when my partner and myself had to pull out due to my mum becoming very ill (...
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Comment on agent fees
bad
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Dec 21,2017
Dec 21,2017
0
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Without a doubt, THE WORST company I have ever dealt with. If I could give no stars I would. To say that they are slow is an understatement. You report an issue (which we have had almost twenty) and they simply do not address it. ...
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Comment on agent fees
After paying them, we found out that their fees are much much higher than everywhere else.
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Nov 23,2017
Nov 23,2017
0
people found
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Honestly the most un helpful un professional letting agency ever.
I have rented in different parts of the country and have never had such a negative experience from start to finish.
Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced to £350!!!) ...
read full review
read full review
Comment on agent fees
I had 2 other viewings with 2 other agents both based in the Wells area and they were offering both 6 month contracts & £195 " reference fees"
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Mar 11,2015
Mar 11,2015
3
people found
this helpful
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Incredibly unhelpful, dismissive, patronizing (god knows why), made the effort to avoid calls, put me on hold for ages and then through to emergency helplines, cancelled the one viewing I got at short notice, delayed response to queries through online property sites ( - however very ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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