100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Jul 03,2012
Jul 03,2012
12
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I've had considerable dealings with DJ Alexander over the past year, having rented a property and then looked to rent again with them. They do try to be helpful but they are not well organized and do not go out of their way to sort out any problems that occur.
In the previous property I was in, they failed to set up the direct debit correctly for one of my flatmates who ended up calling them each and every month to set a new one up. They said they would inform the electricity company when we moved in, despite 2 reminders from us this didn't happen and we ended up getting our first (big) bill several months into the lease. Still, these mix ups do happen and so when the landlord decided to sell that property I decided to put these issues aside and try them again.
I viewed several properties with multiple agents. On one occasion they lost the keys to access the property. On another they lost details of the appointment. On another I was shown the property and made an offer only to be told it wasn't on the market. All of these things can happen, I appreciate that and didn't get too bothered about it, but a pattern was starting to emerge that perhaps I should have paid more attention to.
Things got worse. I accepted another property and this time actually paid the holding deposit. 3 weeks later, the week before I was due to move in, I was told that the landlord was selling the property! I had nowhere to live after the move in date and was traveling, not to mention that it was an unfurnished flat and I had spent a day looking at furniture to fit it. They did try to sort it out with the landlord, failed, then completely refused to accept any responsibility whatsoever, blaming the landlord entirely. I can see the convenience of that position, but my contract - in the form of a holding deposit - was with them, not the landlord. I don't even know who the landlord was. And given their level of organization it is unclear to me how proactive they were in managing the expectations of the landlord. Was he even aware that I had provided a holding deposit for 3 weeks? Why was it cancelled just days before the move? I asked to speak to a manager and supplied a phone number so I could discuss the situation openly and honestly, but this request was simply ignored. When things go wrong it seems to be company policy just to email back and not let you speak to a manager! I suggested compensation and this was simply denied (I would have liked some small token given that I incurred considerable inconvenience, ending up staying on an inflatable bed at my parents and commuting into work while starting my property search again from scratch as all the other properties I had viewed had gone). Subsequently, I got a call from their contents insurers attempting to sell me insurance for the now defunct property. Then, I got a call the night before my (now cancelled) move in date, from their own internal team from the same office, wanting to arrange the move in date! They don't appear to talk to each other internally - a pattern I've seen throughout my dealings with them. It seems entirely plausible they didn't speak to the landlord early on either.
In summary, they are not fraudsters and it is certainly possible to rent from them if you have to. However they do not place a high value on organization and things frequently go wrong. They do not proactively accept responsibility when that happens. If a manager had called me back about my issues when I asked to speak to one, I probably wouldn't be posting this review now. I have dealt with many other excellent letting agencies over the years. If you have the option to avoid DJ Alexander, I would.
In the previous property I was in, they failed to set up the direct debit correctly for one of my flatmates who ended up calling them each and every month to set a new one up. They said they would inform the electricity company when we moved in, despite 2 reminders from us this didn't happen and we ended up getting our first (big) bill several months into the lease. Still, these mix ups do happen and so when the landlord decided to sell that property I decided to put these issues aside and try them again.
I viewed several properties with multiple agents. On one occasion they lost the keys to access the property. On another they lost details of the appointment. On another I was shown the property and made an offer only to be told it wasn't on the market. All of these things can happen, I appreciate that and didn't get too bothered about it, but a pattern was starting to emerge that perhaps I should have paid more attention to.
Things got worse. I accepted another property and this time actually paid the holding deposit. 3 weeks later, the week before I was due to move in, I was told that the landlord was selling the property! I had nowhere to live after the move in date and was traveling, not to mention that it was an unfurnished flat and I had spent a day looking at furniture to fit it. They did try to sort it out with the landlord, failed, then completely refused to accept any responsibility whatsoever, blaming the landlord entirely. I can see the convenience of that position, but my contract - in the form of a holding deposit - was with them, not the landlord. I don't even know who the landlord was. And given their level of organization it is unclear to me how proactive they were in managing the expectations of the landlord. Was he even aware that I had provided a holding deposit for 3 weeks? Why was it cancelled just days before the move? I asked to speak to a manager and supplied a phone number so I could discuss the situation openly and honestly, but this request was simply ignored. When things go wrong it seems to be company policy just to email back and not let you speak to a manager! I suggested compensation and this was simply denied (I would have liked some small token given that I incurred considerable inconvenience, ending up staying on an inflatable bed at my parents and commuting into work while starting my property search again from scratch as all the other properties I had viewed had gone). Subsequently, I got a call from their contents insurers attempting to sell me insurance for the now defunct property. Then, I got a call the night before my (now cancelled) move in date, from their own internal team from the same office, wanting to arrange the move in date! They don't appear to talk to each other internally - a pattern I've seen throughout my dealings with them. It seems entirely plausible they didn't speak to the landlord early on either.
In summary, they are not fraudsters and it is certainly possible to rent from them if you have to. However they do not place a high value on organization and things frequently go wrong. They do not proactively accept responsibility when that happens. If a manager had called me back about my issues when I asked to speak to one, I probably wouldn't be posting this review now. I have dealt with many other excellent letting agencies over the years. If you have the option to avoid DJ Alexander, I would.
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Opening Hours
Address
DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside
Edinburgh
City of Edinburgh
EH7 5RA
0131 558 3000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £168,000 |
| Lettings | 88% | 87% | £395 | £3,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 101 | 17 | 224 | 63 | 1 | 0 | 7 | 1 | 7 | 8 |
Areas covered
- Edinburgh
- Glasgow
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 03,2024
Oct 03,2024
0
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This company's Aberdeen office is the pits. Staff are rude, dismissive and just difficult to deal with. They don't complete repairs, will look to hike your rent as much as possible after the first year and just fail in the most basic of property rental. ...
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May 01,2024
May 01,2024
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Special thanks to Ashley Ketchen from DJ Alexander. Ashley was friendly, very well informed, and made the process of viewing and completing the tenancy agreement very easy and straightforward. Would highly recommend....
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Apr 29,2024
Apr 29,2024
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Excellent Service offered by Chloe Mitchell and would recommend DJ Alexander...
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Jan 09,2024
Jan 09,2024
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Kristen Flockhart (application advisor) was incredibly helpful during the process of securing my new tenancy. She went above and beyond to help me and keep everything on track. Very professional service....
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Dec 27,2023
Dec 27,2023
1
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I would like to thank Imran for showing me around the flat viewing nicely. Truly a great person. He was very precise with the explanation and clear all the doubts regarding the property. Very humble and easy to reach person....
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Dec 08,2023
Dec 08,2023
0
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If I could give zero stars I would. Don't give this company your business. If you're renting, look elsewhere. It's not worth the grief. They will leave you without a working lock on your front door for weeks. Disgraceful....
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Dec 06,2023
Dec 06,2023
1
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As a new landlord I was hoping to make a little stress free money from a residentual let. WRONG, there are a lot of hidden costs that have been poorly managed by DJ Alexander maintenance team since they took over.
1.I've had quotes of £600 to ...
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Nov 23,2023
Nov 23,2023
1
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Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges.
After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues ...
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Nov 09,2023
Nov 09,2023
0
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Imran Iqbal, thanks for everything, very helpful and professional service!...
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Oct 19,2023
Oct 19,2023
0
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Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property.
Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was ...
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Oct 19,2023
Oct 19,2023
0
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Very good service so far from DJ Alexander, responsive to our contact and accommodated a few move on requests to help us get settled. Elaine was our property manager and she was in touch regularly and when having a question answered promptly and efficiently. Also, ...
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Sep 24,2023
Sep 24,2023
0
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D.J Alexanders are not responsible Agents, I live across from a flat and rent as an HMO. New tenants moved in on September 1st 2023, and we have had two noisy parties. The first I reported to DJ Alexanders; however, it appears there was ...
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Sep 21,2023
Sep 21,2023
0
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Many thanks Natalie Cotton & Imran Iqbal for your help navigating the lettings system and finding a flat during a rather busy period. If it was not for Natalie to make the time and look into my situation and then Imran to show me some properties ...
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Aug 22,2023
Aug 22,2023
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I've used D J Alexander for 6 years and have been very happy with the service from the team including Ben, Natalie, Lindsay and Mark who provide a very efficient, professional and friendly service. Any queries are dealt with promptly to my satisfaction....
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Aug 16,2023
Aug 16,2023
0
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The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys ...
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Aug 11,2023
Aug 11,2023
0
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My friends recommended DJ alexander and they didn't disappoint. Imran was very supportive and I recommend their seamless service....
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Aug 04,2023
Aug 04,2023
0
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Letting with DJ Alexander was stress-free. Thanks to Imran Iqbal and his colleagues. You people are doing a great job. I will always recommend you....
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Jul 21,2023
Jul 21,2023
0
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Excellent service, so helpful and explained everything to us perfectly! Made the whole process very simple and straightforward!...
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Jul 12,2023
Jul 12,2023
0
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DJ Alexander staffs are very professional. My experience started when I met with Mark Hall for property viewing. He was very timely, helpful and polite. He passed my application on to Carol Clark. Carol was an amazing staff. She gave me incredible support all the ...
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Jun 27,2023
Jun 27,2023
0
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Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave ...
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May 22,2023
May 22,2023
0
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I went to view a property I had an eye on for a while and had a lovely letting agent Imran. He was so informative and friendly and made my viewing experience x10 better. D.J.Alexander is lucky to have him....
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May 14,2023
May 14,2023
1
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Thank you DJ Alexander & Imran Iqbal
Hi, 5 star rating is what DJ Alexander always deserves. I have got a property which I believe the best in market with a reasonable rent especially in the city center. I personally "Thank" Imran Iqbal who has been with ...
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Apr 19,2023
Apr 19,2023
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Booked online and got a viewing within a few days. Went along and met John Sturgeon, who was absolutely lovely and a pleasure to chat with. Everything we asked, John Sturgeon answered, Also helped with goodlord team with ticked all the boxes and overall Laura ...
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Apr 11,2023
Apr 11,2023
0
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I have just had new tenants move into my flat in Edinburgh and I am so impressed with the way D.J. Alexander have dealt with the whole process. In particular, I would like to thank Evie Hunter who personally dealt with the viewings, maintenance ...
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Mar 24,2023
Mar 24,2023
0
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Called and got a viewing within a few days. Went along and met Lauryn Fraser, who was absoultely lovely and a pleasure to chat with. Everything we asked, Lauryn answered, ticked all the boxes and overall Lauryn was brilliant. Very satisfied with the whole experience ...
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Feb 21,2023
Feb 21,2023
1
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DJ Alexander failed to follow up on essential repairs to a roof leak for over 2 years, and now the property must be condemned and renovated, leading to a loss of income for the owner and spiralling costs. The black mold has also caused various health ...
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Oct 31,2022
Oct 31,2022
2
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If I could give zero stars I would. We rented for 4 years with DJ Alexander and we had lots of issues with the property (those in themselves I realise weren't DJs fault). They were slow to resolve all of them, once requiring a formal complaint ...
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Oct 04,2022
Oct 04,2022
2
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After 5 phone calls and 2 emails, still no response. Appaling communication. Not once has anyone from the accounts dep answered the phone or responded to messages left. Shoddy customer care. Looking for new agents to look after my property....
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Sep 08,2022
Sep 08,2022
7
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Please note: this review is completely accurate and true and instead of being exaggerated has instead been 'dumbed down' due to the lack of energy and effort I can put into listing all the failings of DJ Alexander.
The date of experience is down as ...
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Aug 03,2022
Aug 03,2022
2
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Would not reply to our emails. Getting them to do anything was a nightmare and once we left they got on our back for the smallest things even though we moved into a MESSY apartment to begin with. Would not recommend to anyone...
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Last updated at 2:19 PM 30/10/2017 by allAgents
Best Letting Agent in EH7 
Best Letting Agent in EH7 
