100% sales valuation accuracy
100% sales fee satisfaction
Nov 18,2017
Nov 18,2017
3
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Awful experience at Durham Branch, rude staff member on telephone who blamed everyone for their mistake but themselves!!! Asked for all viewings to be accompanied (not that I need one, but a very good reason for that). First viewing, accompanied? Nope!! Rang the agent who had so many unbelievable excuses with everyone at fault but her. E.g.The viewer had asked several times NOT to be contacted by telephone at work, did they acknowledge no, "we tried ringing the viewer several times to check the viewing was going ahead" (telephone person to me). Viewer had confirmed several times before the day and on the day texted well prior to the viewing to confirm! Telephone person to me "she didn't get back to us" Uh, yes she did!! I viewed the text!! My response, I don't care who you contacted people, when you arrange to turn up at my home, when I have taken time out of MY busy schedule to accomodate you, and you can't be bothered to turn up! Overall, rude office staff, a catalogue of lies, not listening to the customer, or listening but not hearing. Viewer was less than impressed with the whole situation. Won't be entertaining them in my home again!!
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Latest Reviews
4th Dec 2023
reviewed by 'Malcolm'
23rd Mar 2022
reviewed by 'Martin'
4th Jan 2021
reviewed by 'Clare Hammond'
19th Jun 2020
reviewed by 'Jill'
4th Apr 2019
reviewed by 'VT'
3rd May 2018
reviewed by 'Corina'
Opening Hours
Address
Dowen
3b Old Elvet
Durham
County Durham
DH1 3HL
0191-3757599
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £84,500 | £85,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 3 | 3 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 04,2023
Dec 04,2023
0
people found
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Went though dowen in sedgefield to rent my property in West cornforth. Couldn't ask for a more helpful lady. Allison deserve a pay rise every thing was completed with no hassle.
Well done Allion your a star x...
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Mar 23,2022
Mar 23,2022
0
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Caroline Ryan in lettings has been brilliant, she facilitated my move from London to Durham with a smooth transition. She also has gone above and beyond in sorting teething issues. She is a credit to Dowan...
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Jan 04,2021
Jan 04,2021
0
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I have used Dowen Estate Agents in Durham City for many years now. I am especially impressed with Mark Austin who has been remarkable in his valuation's for properties I have put on the market with Dowen. He values house's realistically and is very professional ...
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Jan 05, 2021
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(1)
Clare, thank you for this excellent review. I would personally like to thank you for your continued support. You have been a loyal client. Warmest Regards - John Nicholson - Managing Director. ...
Jun 19,2020
Jun 19,2020
5
people found
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this helpful
I would not recommend Dowen to prospective sellers. They appeared good at the start - my house sold within days because it appealed immediately to my buyers, who had been looking for 15 months. Dowen's follow up customer care was very poor in terms of lack ...
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Apr 04,2019
Apr 04,2019
3
people found
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To say I was shown around the property I was interested in would be hyperbole. Dawn Teggert literally stood in a corner and acted as if she couldn't wait to get us out of her sight. I understand that landlords have requirements and we may ...
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Comment on agent fees
Expensive admin fees. Quite extortionate when you compare with other agencies in Durham.
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May 03,2018
May 03,2018
4
people found
this helpful
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I've had an extremely disappointing experience with this real estate agency.
We arranged a viewing for a property in Newton Hall, Durham at 10.30am. We have originally informed the agent, Dawn Teggert, that we're coming all the way from Manchester, which is 2 1/2-hours driving distance ...
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Apr 04, 2019
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Hello, I had a similar experience with the same woman, Dawn Teggert. She seemed very rude and condescending without really having the right to be. She was unprofessional for someone so judgey and was late with us too because 'she picked up the wrong keys'. It's a shock that she is an estate agent and that her feedback is 'exceptional'. Maybe she should consider working somewhere where there is no people skill; it may be more suitable for her. As sorry as I am that you had to go through that, I'm ...
Nov 18,2017
Nov 18,2017
3
people found
this helpful
this helpful
Awful experience at Durham Branch, rude staff member on telephone who blamed everyone for their mistake but themselves!!! Asked for all viewings to be accompanied (not that I need one, but a very good reason for that). First viewing, accompanied? Nope!! Rang the agent who ...
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Feb 13,2017
Feb 13,2017
0
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John and the Dowen staff have been most helpful over the past few months.. They helped with the selling of three houses and the rental of one..
Thomas kept me informed, as did Sally.. The rental was sorted with Dawn, the process of selling and ...
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Comment on agent fees
Good
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Feb 07,2017
Feb 07,2017
0
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Very happy with the service i received especially from Thomas he has helped me a lot through this process can't fault him at all ,highly recommend to anyone selling there home.
Dowen are great at getting your property out there and getting you that sale ...
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Comment on agent fees
Great fees very reasonable.
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Oct 24,2015
Oct 24,2015
0
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Upon moving in, numerous repairs were promised including broken guttering, a damaged back fence, the gate on the side of the property having fallen off and lots of exterior wood work needing painting to prevent rot. The painting happened after living in the property for ...
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What agent could do to change your mind?
Repair reported issues, and listen when told not to attempt contract renewal during our last 12 monthsAttached Filesnbsp;
Comment on agent fees
‚£250 for an admin fee seems quite a lot, the 15 minutes we spent in your office couldn't have been that expensive for you
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May 20,2014
May 20,2014
2
people found
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Dowen had my property on their books for more than a year and only one (not serious) viewing was arranged. I had to show the viewer around myself. Their idea of sales seems to be put up a sign, put it in the paper once ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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