100% sales valuation accuracy
100% sales fee satisfaction
Nov 16,2017
Nov 16,2017
7
people found
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From start to finish I had a thoroughly disappointing experience during my tenancy at a Portico managed flat in Camden.
Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting the deposit down to actually moving in, this was for them to try keep the landlady happy as I believe the previous applicant had pulled out (I admire the astute foresight of this individual). However, due to the need for a guarantor, the process took longer than they wanted. The agent dealing with my application was extremely rude during telephone conversations to the point of her raising her voice at me when I was simply asking how the process was going. The most frustrating part of this process was that immediately after being treated with zero respect on the telephone, I would receive very polite and kind emails from the same individual.
Once I had moved in there were repeated issues with Portico giving workmen keys to the flat to access the property without any notification to myself whatsoever. I would return home from work realising someone had been in my home and would then have to chase Portico to find out what on earth was going on. I raised the issue with the property manager, asking for at minimum of 24 hours notice given to me if there is to be access to the property (as required by the tenancy agreement). However, even after my complaint there were two more occasions of unannounced visits of workmen to the flat. The property manager seemed to find the situation entirely ordinary and did not understand my concerns about giving access to my home without my knowledge of the arrangement.
The general communication between the property manager and myself was incredibly frustrating. I would normally have to wait anywhere up to three weeks for a response to emails regarding repairs of issues with the property.
Finally, Portico held our deposit until the very last possible moment they legally could before releasing it back to us. There did not seem to be any reason I could think of for doing so, as no deductions were made and there were no issues with checkout. The agent would not reply to emails regarding the release of our deposit until we told them we were seeking legal advice.
Overall, Portico fell well short of my expectations of what a good service should be and frankly made my tenancy a miserable experience.
Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting the deposit down to actually moving in, this was for them to try keep the landlady happy as I believe the previous applicant had pulled out (I admire the astute foresight of this individual). However, due to the need for a guarantor, the process took longer than they wanted. The agent dealing with my application was extremely rude during telephone conversations to the point of her raising her voice at me when I was simply asking how the process was going. The most frustrating part of this process was that immediately after being treated with zero respect on the telephone, I would receive very polite and kind emails from the same individual.
Once I had moved in there were repeated issues with Portico giving workmen keys to the flat to access the property without any notification to myself whatsoever. I would return home from work realising someone had been in my home and would then have to chase Portico to find out what on earth was going on. I raised the issue with the property manager, asking for at minimum of 24 hours notice given to me if there is to be access to the property (as required by the tenancy agreement). However, even after my complaint there were two more occasions of unannounced visits of workmen to the flat. The property manager seemed to find the situation entirely ordinary and did not understand my concerns about giving access to my home without my knowledge of the arrangement.
The general communication between the property manager and myself was incredibly frustrating. I would normally have to wait anywhere up to three weeks for a response to emails regarding repairs of issues with the property.
Finally, Portico held our deposit until the very last possible moment they legally could before releasing it back to us. There did not seem to be any reason I could think of for doing so, as no deductions were made and there were no issues with checkout. The agent would not reply to emails regarding the release of our deposit until we told them we were seeking legal advice.
Overall, Portico fell well short of my expectations of what a good service should be and frankly made my tenancy a miserable experience.
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Latest Reviews
17th Feb 2023
reviewed by 'Aleksandr'
3rd Oct 2022
reviewed by 'Suzanne'
28th Jun 2022
reviewed by 'Joe'
28th Jun 2022
reviewed by 'Steve S'
28th Jun 2022
reviewed by 'Maria'
Opening Hours
Address
Portico
3 Parkway
Camden Town,London
Greater London
NW1 7PG
020 7482 1060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £345,000 | £605,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 0 | 43 | 27 | 11 | 0 | 7 | 0 | 7 | 3 |
Areas covered
- NW1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 17,2023
Feb 17,2023
0
people found
this helpful
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Big thank you to Salman Peerally who made the whole process of moving in feel nice and smooth! He's always very friendly and responsive! 10/10...
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Oct 22,2022
Oct 22,2022
0
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Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker....
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Oct 03,2022
Oct 03,2022
0
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Salman was really helpful in securing our flat. He was super responsive and resolved any issues we had quickly. Highly recommended!...
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Jun 28,2022
Jun 28,2022
0
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they got stuff done quick, easy to reach, and everything was in good order. salman was friendly to work with...
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Jun 28,2022
Jun 28,2022
0
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Salman Peerally was outstanding to work with throughout the entire rental process. I could not have asked for better service. Top man, I’d give six stars out of five if I could....
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Jun 28,2022
Jun 28,2022
0
people found
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I would like to say a big thank you to Salman Peerally who helped me and my friend in the process of finding the flat and negotiating the details. Salman is a very responsible and welcoming person who made this whole stressful process much easier. ...
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Jun 30,2021
Jun 30,2021
0
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I Would very much recommend Portico and Salman has been very helpful throughout the whole process and is very reliable and trustworthy...
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Nov 25,2020
Nov 25,2020
5
people found
this helpful
this helpful
A team of very helpful professionals who take the time to explain the process in great detail. They are very reassuring and I look forward to letting my property under their management....
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Nov 18,2020
Nov 18,2020
5
people found
this helpful
this helpful
Excellent customer service, the best in my experience. Everything is quick and clear, the process goes step by step with information in details.
Our special appreciation to letting consultant Jodie Stewart, who absolutely professionally led our process and kept us in touch on every single ...
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Mar 19,2020
Mar 19,2020
2
people found
this helpful
this helpful
Lindsay has been highly unhelpful throught my tenancy with Portico. Requests have often gone for months without action. I would not recommend working with Lindsay or Portico....
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Jul 27,2019
Jul 27,2019
1
people found
this helpful
this helpful
Great customer service!
Been 3 years at this address and never had any problem.
My last renew I’ve been assisted by Spyridon and all been great, really easy going and knowledgeable on all matters!...
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Jul 22,2019
Jul 22,2019
1
people found
this helpful
this helpful
I have enjoyed superb service from this agent in finalising a lease of property for my daughter. Jodie Stewart dealt with us throughout and made the transaction both easy and enjoyable. She was an absolute delight to deal with. All arrangements and requirements were clearly ...
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Nov 14,2018
Nov 14,2018
0
people found
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Holly was very professional from start to finish. She let me know what my options were throughout the process and understood my needs. Would definitely use Portico again....
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Comment on agent fees
Seemed competitive against the competiton.
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Oct 24,2018
Oct 24,2018
3
people found
this helpful
this helpful
Alexia Christodolou was assigned as the property manager for our flat when we moved in at the beginning of September but has since then failed to respond to ANY of our emails and calls for more than 6 weeks. As a result many important issues with ...
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Sep 13,2018
Sep 13,2018
1
people found
this helpful
this helpful
Some of these comments apply to the Islington branch, but all of our contract issues seem to come from the Head Office.
By neglecting to tell us the full requirements before giving a move in date, we were forced to wait 2 week (which we had ...
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Comment on agent fees
Sneaky and expensive, some were actually unfair terms under the Consumer Rights Act 2015
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Sep 05,2018
Sep 05,2018
3
people found
this helpful
this helpful
I was renting property from PORTICO, when, during my time there, they flatly ignored emails and phone calls. When I did finally get through to someone their utter condescension and inability to listen to what I was saying (which was a very basic maintenance issue!) ...
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Comment on agent fees
I think its unjustified that they take any money at all.
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Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
Arranged a viewing and confirmation was sent to me with address. No one showed up and when I called to ask where is the agent I was told the viewing was cancelled. I had to travel in peak time to one side of the city ...
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Jul 12,2018
Jul 12,2018
2
people found
this helpful
this helpful
Dear All,
Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems.
Good luck...
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Comment on agent fees
bad
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Jun 30,2018
Jun 30,2018
2
people found
this helpful
this helpful
Hello,
Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many alternatives...
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May 28,2018
May 28,2018
0
people found
this helpful
this helpful
Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue resolved....
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Apr 30,2018
Apr 30,2018
9
people found
this helpful
this helpful
I have been renting in London for nearly 10 years and have never ever came across such awful and appalling service from any estate agent. Their fees were almost as high as the monthly rent we pay! They take ages to respond to messages and to ...
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Apr 26,2018
Apr 26,2018
0
people found
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This review is based on the experience received and customer service delivered by Kaleigh Nevin at the Kentish Town Branch.
We've been with Portico since Aug 2017 and have gone through 4 different property managers (mostly due to staff leaving) but when Kaleigh told us she was ...
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Comment on agent fees
n/a
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Apr 17,2018
Apr 17,2018
1
people found
this helpful
this helpful
Dear Sir / Madam,
May I say how impressed I am with the service of Alexia Christodoulou. On 2 occasions, I have faced issues in my flat. On both occasions, she responded very swiftly, was extremely cooperative and personable - which makes the whole experience so much ...
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Apr 05,2018
Apr 05,2018
8
people found
this helpful
this helpful
I have rented in London for the last 13 years and dealing with Portico has been by far the worst estate agent experience I have had ever.
I honestly would go as far as to say they are hopeless. They are slow to respond to mails, ...
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Mar 29,2018
Mar 29,2018
0
people found
this helpful
this helpful
This was our first experience selling property and we couldn't have asked for anyone better in supporting us through the process.
From day one Daniel gave us his time whenever we needed it, he never seemed in a rush to finish phone conversations and as ...
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Comment on agent fees
Good - worth every penny
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Jan 25,2018
Jan 25,2018
8
people found
this helpful
this helpful
Our tenancy ended on the 9th of December. They planned the check-out only because we reminded them a day earlier, although we have given them the two-month notice. The clerk never arrived on the check-out appointment because he was never informed - the agent had ...
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Comment on agent fees
Their fees are not transparent and extremely high. 250 for new tenants, 90 for contract renewal, 180 for check-out. If they treated us like customers we would be more open to paying them, but they are breaching all their contractual requirements, they do not know how to manage properties, they are not organised and they are avoiding any communication. They have not responded to any of the three emails in the last two weeks. Unacceptable.
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Jan 22,2018
Jan 22,2018
0
people found
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Areef has always responded to my requests (however stupid or repetitive) with quick efficient information. he also thinks ahead and answers the next question I was going to ask. There have been times I have asked him something beyond his remit and he has been ...
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Comment on agent fees
n/a
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Jan 19,2018
Jan 19,2018
0
people found
this helpful
this helpful
Extremely reliable service. Very good factual communicator with human side. Unlike a jobsworth, wanted to do whatever it took to resolve an awkward situation with my tenants. I really appreciated this....
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Comment on agent fees
OK... for London
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Nov 21,2017
Nov 21,2017
0
people found
this helpful
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Erol Hussein Renewals Coordinator Head Office.
Patient, generous persistence in securing a renewal, when it would have been easier to drop the tenants and, in a way, not at all unreasonable.
Very professional and a credit to the company's good name....
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Comment on agent fees
reasonable - for London
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Nov 16,2017
Nov 16,2017
7
people found
this helpful
this helpful
From start to finish I had a thoroughly disappointing experience during my tenancy at a Portico managed flat in Camden.
Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting ...
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Last updated at 11:04 AM 30/10/2017 by allAgents
