Egham, TW20
3.3/5, 29 reviews
59% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
68% lettings fee satisfaction

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“An ongoing bed bug issue (that they have since admitted ......”

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Nov 15,2017
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By: 'Anonymous'
Nov 15,2017
4 people found
this helpful
An ongoing bed bug issue (that they have since admitted was 'historic') was not disclosed prior to tenancy. Issues raised received no reply, either via email or phone call, so the issue was left undealt with between September 2016 and January 2017. Enquiries as to the form of compensation were, again, ignored.

A mid-term visit to check on the property insisted we use the bathroom's extractor fan to prevent mould or we would be liable to charge - no such fan existed in the whole property (and in fact we had notified the company of the mould issue some 4 months prior).

The landlord has switched agencies, and at the end of our tenancy Your Move felt warranted to withhold most of our security deposit - when contested, they conceded almost all of this, proving (at least to me) that they were perfectly aware that what they were doing was wrong and illegal.

My other tenants and I are currently in the process of taking them to court - if you are considering renting, avoid (particularly if a student) as they feel obliged to take advantage of you.
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Latest Reviews

View all Reviews 29
26th Jul 2024
reviewed by 'Daija Lynch'
“DO NOT USE THEM. The worst agency I've ever dealt with.Weeks between replies, ignorant to certain emails, slow, stressful ......”
6th Apr 2023
reviewed by 'Agnieszka'
“Very professional and helpful! Great communication with estate agents ( Georgia, Charlotte). I look forward to good cooperation during the tenancy....”
4th Feb 2022
reviewed by 'lucy'
“Terrible- tried to manipulate us into more rent as we are students and asked us to pay a £519 non-refundable holding ......”
28th Dec 2020
reviewed by 'Glad to be gone'
“Absolutely awful, Della + Dean + Gemma are all quick to take your money but will turn on you after. We got ......”
5th Jun 2020
reviewed by 'Ada'
“Very professional. The communication (especially with Gabby) has been fantastic. The best experience I have had yet with estate agencies ......”
13th Sep 2019
reviewed by 'Jeffri'
“One whole year with this agency. I am truly disappointed. They do not give customers priority, rude, not willing to ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Your Move
49 High Street
Egham,Egham
Surrey
TW20 9EW
01784 431226

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £250,000 £330,000
Lettings 100% 68% £550 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 8 8 3 1 2 0 1 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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“DO NOT USE YOURMOVE EGHAM...”

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Jul 26,2024
Minithumbdown
By: 'Daija Lynch'
Jul 26,2024
0 people found
this helpful
DO NOT USE THEM. The worst agency I've ever dealt with. Weeks between replies, ignorant to certain emails, slow, stressful and shady practices. Quick to take your money and slow to give it back. Organising viewings without prior notice. Less than 24hr notices before entrances ...
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“Very professional and helpful! Great communic......”

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Apr 06,2023
Minithumbup
By: 'Agnieszka'
Apr 06,2023
0 people found
this helpful
Very professional and helpful! Great communication with estate agents ( Georgia, Charlotte). I look forward to good cooperation during the tenancy....
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“Terrible- tried to manipulate us into more re......”

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Feb 04,2022
Minithumbdown
By: 'lucy'
Feb 04,2022
0 people found
this helpful
Terrible- tried to manipulate us into more rent as we are students and asked us to pay a £519 non-refundable holding fee for a house they refused to show us the contract for before we paid that. They had no floor plans when we asked and ...
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“Absolutely awful, Della + Dean + Gemma are al......”

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Dec 28,2020
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By: 'Glad to be gone'
Dec 28,2020
0 people found
this helpful
Absolutely awful, Della + Dean + Gemma are all quick to take your money but will turn on you after. We got invented 3 1/2 months late, the house was falling apart, took the landlady 3/4 months to fix the TV and front room light that was hanging out the ...
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“Very professional. The communication (especia......”

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Jun 05,2020
Minithumbup
By: 'Ada'
Jun 05,2020
0 people found
this helpful
Very professional. The communication (especially with Gabby) has been fantastic. The best experience I have had yet with estate agencies in Egham....
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“One whole year with this agency. I am truly d......”

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Sep 13,2019
Minithumbdown
By: 'Jeffri'
Sep 13,2019
2 people found
this helpful
One whole year with this agency. I am truly disappointed. They do not give customers priority, rude, not willing to help with the tenancy at all. They do not respond to emails on time (only when it concerns money, that's when they are happy to ...
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“Students, avoid this agency!...”

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Aug 20,2019
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By: 'Student'
Aug 20,2019
1 people found
this helpful
Don't know about services for permanent tenants, but for student let it is pathetic and unprofessional. Property was promised to be finished renovating before move-in date, it was not and builders were in and out of the property without warning while us tenants had to ...
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“Fantastic service...”

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Jun 27,2018
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Sue
By: 'J.Reed'
Jun 27,2018
0 people found
this helpful
What can I say, superb help and advice from Sue. Kept me informed all the way through. She couldnt do enough for us Thank you from the bottom of our hearts. Give this lady a pay rise!...
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Comment on agent fees
Excellent
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“Within hours of registering my details with Luke Jose I ......”

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Nov 23,2017
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Luke
By: 'Peterl'
Nov 23,2017
1 people found
this helpful
Within hours of registering my details with Luke Jose I was getting sent properties that had just come onto the market,thereafter it was a pleasure working with him always helpful and keeping me up to date. I would definitely recommend Your Move!...
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Comment on agent fees
Good
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“Abbie who works in administration was very quick at replying ......”

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Nov 21,2017
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Abbie
By: 'Louise'
Nov 21,2017
1 people found
this helpful
Abbie who works in administration was very quick at replying and also very helpful Well done your move definitely would recommend thanks...
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“Luke provided excellent service from the minute he walked through ......”

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Nov 21,2017
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Luke
By: 'Laura'
Nov 21,2017
1 people found
this helpful
Luke provided excellent service from the minute he walked through the door to value my property. He and his team were very efficient in keeping me up to date with viewings and finding good tenants for me. Their property management department dealt with all queries ...
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“i was really impressed with the service I received from ......”

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Nov 21,2017
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Luke
By: 'Candyce'
Nov 21,2017
2 people found
this helpful
i was really impressed with the service I received from the moment I signed up for the property through to admin and the service which initially included some issues with the property but were rectified within the week. Very impressed with the whole team....
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“I registered my details and was kept up to date ......”

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Nov 21,2017
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Luke
By: 'Terry'
Nov 21,2017
1 people found
this helpful
I registered my details and was kept up to date straight away of new properties coming onto the market. Within I was boomed in to see one and took it. Then after care was clear and efficient. We have signed all contracts within 2 weeks and ...
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Comment on agent fees
Good
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“I'm not really one to write a review but just ......”

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Nov 21,2017
Minithumbup
By: 'Abbie'
Nov 21,2017
1 people found
this helpful
I'm not really one to write a review but just wanted to say thank you to everyone at Your Move. Extremely professional, knowledgable staff who are always happy to help. Would definitely recommend....
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“I could not fault these guys. They have a great ......”

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Nov 21,2017
Minithumbup
By: 'Hannah'
Nov 21,2017
1 people found
this helpful
I could not fault these guys. They have a great knowledge of the area with a friendly but very professional approach. Would recommend to anyone looking to rent a property....
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“I came to YourMove Egham branch to list my property ......”

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Nov 20,2017
Minithumbup
By: 'Alan'
Nov 20,2017
1 people found
this helpful
I came to YourMove Egham branch to list my property and was overall very happy with my experience. Responses from all staff members was very professional and efficient. I would very happy to use this branch and recommend this branch to others....
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“An ongoing bed bug issue (that they have since admitted ......”

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Nov 15,2017
Minithumbdown
By: 'Anonymous'
Nov 15,2017
4 people found
this helpful
An ongoing bed bug issue (that they have since admitted was 'historic') was not disclosed prior to tenancy. Issues raised received no reply, either via email or phone call, so the issue was left undealt with between September 2016 and January 2017. Enquiries as to the form ...
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“After the hell your move has put us through, I ......”

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Aug 30,2017
Minithumbdown
By: 'digusted'
Aug 30,2017
7 people found
this helpful
After the hell your move has put us through, I honestly would love the place to catch fire. After a year of having nothing fixed and being completely taken advantage of, they have the audacity to try and justify keeping 70% of our security deposit without ...
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“Horrific, idiocy, rip off Words cannot describe how horrific our ......”

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Aug 03,2017
Minithumbdown
By: 'DollyLickyBuns'
Aug 03,2017
8 people found
this helpful
Horrific, idiocy, rip off Words cannot describe how horrific our tenancy has been with Your Move. They're complete idiots, to the point I'm sure my pet rabbit could do a better job than them. The double book, they don't tell you someone is due to ...
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Comment on agent fees
For their services, horrendous.
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“If i could put 0 stars I would. These are the ......”

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Jul 05,2017
Minithumbdown
By: 'disapointed'
Jul 05,2017
8 people found
this helpful
If i could put 0 stars I would. These are the most idiotic airheads I've had the misfortune to encounter. Their employees are rude, have the mathematical skills of a 4 year old, and completely unorganized. If you want to have a terrible real estate experience and ...
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“Having seen previous reviews I was very sceptical of your ......”

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May 19,2017
Minithumbup
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Michelle
By: 'Simone'
May 19,2017
0 people found
this helpful
Having seen previous reviews I was very sceptical of your move in Egham, I could not have been more wrong. Michelle went above and beyond to ensure my issues with check in fees were solved, I am extremley pleased with the service I received....
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Comment on agent fees
Good.
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“Your Move Egham worked very hard to find me good ......”

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Apr 11,2017
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Abbie
By: 'David'
Apr 11,2017
0 people found
this helpful
Your Move Egham worked very hard to find me good tenants. There were a lot of viewings and some tenants pulled out after everything was agreed, but they carried on with enthusiasm until good tenants were found. In particular, Sue & Dean on the viewings, and ...
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“I am a landlord who will be withdrawing my properties ......”

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Sep 16,2016
Minithumbdown
By: 'Sunderjit'
Sep 16,2016
16 people found
this helpful
I am a landlord who will be withdrawing my properties from this agency. The staff are rude, patronising, and lie through their teeth to cover their unprofessional behaviour. I would urge other student landlords to do the same. This agency is nothing but headache to ...
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Comment on agent fees
I should be charging them for wasting my time
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“In contrast to other Estate Agents I had dealings with ......”

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Sep 21,2015
Minithumbup
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Helen
By: 'Ben'
Sep 21,2015
1 people found
this helpful
In contrast to other Estate Agents I had dealings with in my search for a house Helen was very helpful and totally honest in her dealings with me . I was kept updated throughout the process and although I have found the whole thing stressful it ...
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“I was really happy with Helen and her team on ......”

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Sep 16,2015
Minithumbup
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Helen
By: 'darren'
Sep 16,2015
1 people found
this helpful
I was really happy with Helen and her team on the sale of my property. Their communication was fantastic from start to finish on what was a very difficult sale, well done and thank you....
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“The agents were prompt, correctly judged the market and very ......”

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Sep 16,2015
Minithumbup
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Hayley
By: 'Chris'
Sep 16,2015
1 people found
this helpful
The agents were prompt, correctly judged the market and very helpful. I was overall very impressed with their service and helpful manner....
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“We cannot thank Helen and Hayley enough for their hard ......”

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Sep 15,2015
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Helen
By: 'Sue'
Sep 15,2015
2 people found
this helpful
We cannot thank Helen and Hayley enough for their hard work, dedication and wealth of knowledge, nothing was too much trouble. We were kept really well informed every step of the way, which being as we hadn't moved home for 24 years was invaluable, if we ...
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“Very Bad service, terrible outcome for us as buyers. We ......”

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May 23,2014
Minithumbdown
By: 'P'
May 23,2014
9 people found
this helpful
Very Bad service, terrible outcome for us as buyers. We had put an offer of 525000 on a property and were in the middle of the paperwork ie getting the mortgage approved etc. and these guys got another cash buyer to put an offer an the ...
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“Where can I start, the process of selling our house ......”

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Dec 23,2013
Minithumbdown
By: 'Alison'
Dec 23,2013
12 people found
this helpful
Where can I start, the process of selling our house through Your Move was simply painful. The staff are simply not interested in you and really don't have much grasp of what is actually happening. Not once did I feel that they were actually working ...
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By: HG
Sep 15, 2015
View all comments (1)
Thank you for your comments which were disappointing to note. Please be advised that Pedro Barros left Your Move in October 2014. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.your-move.co.uk/help/complaints-process
Last updated at 2:40 PM 15/12/2015 by allAgents

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