50% sales valuation accuracy
83% sales fee satisfaction
75% lettings valuation accuracy
90% lettings fee satisfaction
Jul 02,2012
Jul 02,2012
5
people found
this helpful
this helpful
What a shower!
These guys are fine when they are making money off you, but useless, faceless and lacking any dignity or credibility when it comes to resolving problems. They simply wash their hands of things. Ms Henderson, a regional director i beieve is the perect embodiment of this.
I had a property in ealton being managed by these people for around 7 years. Then this year i required the property for personal use. There were many issues with the last tenant and on each time i to.d the branch to serve notice, they took the tenants side and persuaded me to be more lenient. What a hoke. Its left me with more problems and you can guess how proactive they have breen to resolve things.
The real insult though was i agreed to collect the keys on a Thursdy evening before 6pm ahead of. Bank holidy weekend. I had arranged to move in that weekend and had no other housing arrangements. I arrived at the office t 5.45pm to find it locked up..no contact numbers, nothing. A weekend wasted at my expense...whilst the opening times were clearly displayed in the branch window.
Having got no joy from the branch, i escalated this to ms henderson's office..and at first sje was seemingly supportive and helpful ...at least he got me my keys...but i said, and stil sy, they screwed up and owe me compensation for the costs and inconvenience caused by their walton on thames branch staff....she initially agreed tht the situation was tong and should never have happened and would look into the matter of compensation...i left it in her hands...
After several weeks of silence i reached out to ms hendrson..and her response is posted below
"Leaders do not accept or agree that we are liable to pay compensation to you. I attach a copy of our Complaints Procedure should you decide to take this matter further, but we do not consider that there is any case to answer with respect to compensation."
Well ms henderson, is not strictly teling the truth as this is the first time anyone of any management authority has expressed this view to me...and in my opinion it runs counter to the originsl conversation we had...
So now i tried to contact a director...Paul Weller the MD is on vacation....fair enough..but no director was prepared to talk to me...we don"t do that....talk? To a landlord? Us?....you can write in though...indeed...so i have started writing
Faceless. Gutless and devoid of any sense of responisbility - not even an apology. My property goes back on the rental market shortly but not with Leaders...and if you want ot know who not to use to rent out your property in Walton on Thames....avoid Leaders would be my advice based on shocking, shameful, spineless service.
If these are leaders, god help the followers
These guys are fine when they are making money off you, but useless, faceless and lacking any dignity or credibility when it comes to resolving problems. They simply wash their hands of things. Ms Henderson, a regional director i beieve is the perect embodiment of this.
I had a property in ealton being managed by these people for around 7 years. Then this year i required the property for personal use. There were many issues with the last tenant and on each time i to.d the branch to serve notice, they took the tenants side and persuaded me to be more lenient. What a hoke. Its left me with more problems and you can guess how proactive they have breen to resolve things.
The real insult though was i agreed to collect the keys on a Thursdy evening before 6pm ahead of. Bank holidy weekend. I had arranged to move in that weekend and had no other housing arrangements. I arrived at the office t 5.45pm to find it locked up..no contact numbers, nothing. A weekend wasted at my expense...whilst the opening times were clearly displayed in the branch window.
Having got no joy from the branch, i escalated this to ms henderson's office..and at first sje was seemingly supportive and helpful ...at least he got me my keys...but i said, and stil sy, they screwed up and owe me compensation for the costs and inconvenience caused by their walton on thames branch staff....she initially agreed tht the situation was tong and should never have happened and would look into the matter of compensation...i left it in her hands...
After several weeks of silence i reached out to ms hendrson..and her response is posted below
"Leaders do not accept or agree that we are liable to pay compensation to you. I attach a copy of our Complaints Procedure should you decide to take this matter further, but we do not consider that there is any case to answer with respect to compensation."
Well ms henderson, is not strictly teling the truth as this is the first time anyone of any management authority has expressed this view to me...and in my opinion it runs counter to the originsl conversation we had...
So now i tried to contact a director...Paul Weller the MD is on vacation....fair enough..but no director was prepared to talk to me...we don"t do that....talk? To a landlord? Us?....you can write in though...indeed...so i have started writing
Faceless. Gutless and devoid of any sense of responisbility - not even an apology. My property goes back on the rental market shortly but not with Leaders...and if you want ot know who not to use to rent out your property in Walton on Thames....avoid Leaders would be my advice based on shocking, shameful, spineless service.
If these are leaders, god help the followers
What agent could do to change your mind?
Read my message,Attached Filesnbsp;
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Opening Hours
Address
Leaders
46 High Street
Walton On Thames
Surrey
KT12 1BY
01932 252526
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 83% | £0 | £0 |
| Lettings | 75% | 90% | £860 | £1,595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 1 | 16 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- KT12
TW17
KT8
KT10
TW16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 05,2024
Jan 05,2024
0
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After having long term tenants move out, Francesca and Moz were fantastic in leading the way to complete the check out and also finding new tenants so quickly. Any questions I had were answered promptly and I knew there was always someone there to help ...
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Jul 25,2023
Jul 25,2023
1
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I have just secured a place to rent through Leaders and Francesca has been superb throughout the whole process. Quick to reply and deal with all requests, checking in and supporting along the way....
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Dec 01,2020
Dec 01,2020
0
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I have been dealing with Leaders Walton for almost 4 years now and never have I had any issues. Always dealt with any maintenance issues right away no matter how urgent they are.
I have recently been dealing with Larissa Tilley and she has been more ...
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Oct 23,2019
Oct 23,2019
0
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Vicki and Tom have just secured a new tenant for me and have been there to assist with any issues that have arisen.
They are quick to respond to any queries I have and have been helpful, professional and efficient.
Once again I would recommend ...
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Jan 22,2019
Jan 22,2019
0
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Vicky Harbor is a great agent .She responds immediately and is always 'on the ball'. It makes such a difference when you know you can liaise with someone and the job will get done.Thank you....
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Comment on agent fees
in line with the market
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Jan 22,2019
Jan 22,2019
0
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We have rented through Leaders for several years and we have found them to be most helpful. Vicky is our contact at Leaders and she is "on the ball" when it comes to any queries we may have and will deal with them with the ...
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Comment on agent fees
Good
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Jun 14,2018
Jun 14,2018
1
people found
this helpful
this helpful
Natasha has been very helpful and has answered and followed up on any queries very efficiently and effectively. She has been very easy to contact, when required, and has always dealt with any questions in a positive manner....
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Jan 15,2018
Jan 15,2018
5
people found
this helpful
this helpful
Leaders Lettings when you are a new tenant appear on the surface to be good in terms of arranging viewings, starting a tenancy and moving in. However, with hindsight this is a ploy to extract whatever they can from you in fees and charges. Once ...
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Comment on agent fees
Absolute Rip Off
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Sep 22,2017
Sep 22,2017
1
people found
this helpful
this helpful
Have used Leaders since 2013 for our property in Walton and have never had any issues. They provide an excellent service. We used Leaders as we have a property in Kingston which they manage for us (since 2002) and again we have always had excellent service. Wouldn't ...
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Comment on agent fees
Agent fees very fair especially if you are a loyal customer.
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Feb 29,2016
Feb 29,2016
11
people found
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this helpful
I'm very disappointed with leaders customer service. I've called to enquire about property advertised to rent through the Walton on Thames branch and once to the weybridge branch. The first time I contacted them I received no response to my telephone enquiry, so ok maybe ...
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Aug 16,2013
Aug 16,2013
1
people found
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this helpful
Ben offers clear and honest advice in a very professional manner. His experience means he is well placed to explain complicated contractual issues in layman's terms. I will definitely be recommending his services to others in the future!...
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Dec 03,2012
Dec 03,2012
1
people found
this helpful
this helpful
I have just let my property through the Walton on Thames branch. This was the first time I have ever let my property out and found the whole experiance very easy. The team there where all very helpful and answered all my questions and found ...
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Nov 12,2012
Nov 12,2012
1
people found
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this helpful
ben was very enthusiastic and very helpful- nothing was too much trouble. He helped me understand tenant and landlord obligations...
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Nov 08,2012
Nov 08,2012
1
people found
this helpful
this helpful
I found Ben to be very accomadating when i was lookinh to rent a property, i needed somewhere quite quick and good value and Ben worked really hard tp find me the perfcet place.
He is a great assest to the company and have recommend ...
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Nov 07,2012
Nov 07,2012
1
people found
this helpful
this helpful
Leaders in walton are the only agent myself and my partner have used where we have had excellent customer service, continuous communication, honesty and loyalty to there customers.
I would highly recommened them to anyone looking to rent, we told there all of our needs ...
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Nov 07,2012
Nov 07,2012
1
people found
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this helpful
I used leaders as a landlord. Experienced and professional staff found me a tenant very quickly with no hassle would use them again without doubt...
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Nov 05,2012
Nov 05,2012
1
people found
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this helpful
This agent was very helpful in assisting myself my partner and our baby on finding the perfect place to get us settled as a family. I was a little bit cheeky as i wanted to make sure the place had a garden and 2 bedrooms still ...
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Nov 04,2012
Nov 04,2012
1
people found
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as a tenant of leaders i really enjoyed their managed service. i had a few problems with the old building i was renting but scott and ben ensured problems were sorted as quick as possible, subsiquently i have let another property through them and am ...
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Nov 04,2012
Nov 04,2012
1
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Always friendly and very helpful, I will definitely use again. An excellent service and would recommend to friends and family....
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Nov 04,2012
Nov 04,2012
1
people found
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this helpful
this agent helped me find tenants quickly and efficiently as i am an older man and not in the know the staff took their time explaining everything to me more than once and were very patient. They gave me lots of advice and really looked ...
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Nov 03,2012
Nov 03,2012
1
people found
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this helpful
This agent was very proactive in finding me a tenant when instructed. They found me a tenant efficiently and their referencing is very comprehensive compared to my previous agent. Paperwork was all done very quickly with no mistakes. Staff are very friendly...
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Nov 03,2012
Nov 03,2012
1
people found
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I Have had the best service possible from this branch and would use them on more than one occasion .
they are very professional....
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Nov 02,2012
Nov 02,2012
1
people found
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I have delt with Leaders Walton on Thames since they took over my contract when they bought out the last agents. I have to say that the new set up with new manager and staff is excellent and the staff are very helpful. they have ...
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Nov 01,2012
Nov 01,2012
1
people found
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this helpful
I used Leaders as a letting agent to rent a property in Walton. The application process was easy and there was hardly anything I had to do. All queries were dealt with really quickly and efficiently. Leaders informed all the suppliers about my moving in ...
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Sep 12,2012
Sep 12,2012
1
people found
this helpful
this helpful
I am a landlord with 2 properties managed through Leaders at Walton on Thames. They have also found tenants quickly, carried out necessary checks and drawn up contracts efficiently , with minimal fuss.
I would not hesitate to recommend Leaders Walton on Thames to any landlord looking ...
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Aug 17,2012
Aug 17,2012
3
people found
this helpful
this helpful
Scott is wonderful. He was helpful beyond any of the other agencies I had spoken to and found me the best possible tenants for my property within a matter of days. I recommend Leaders above any of the agencies I had consulted. Scott showed a ...
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Aug 17,2012
Aug 17,2012
0
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Scott was very thorough whenever I had dealings with him. When asked to fix any problems he dealt with them efficiently and quickly. He was very helpful and friendly at all times. 10/10...
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Aug 14,2012
Aug 14,2012
0
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Leaders have been managing my property for the past three years and I can honestly say after having my fingers burnt by a previous agent Leaders have been an absolute pleasure!
They found an excellent tenant and any maintenance issues are dealt with promptly within ...
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Aug 13,2012
Aug 13,2012
1
people found
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this helpful
Very helpful finding me a property. Very professional and efficient...
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Aug 13,2012
Aug 13,2012
2
people found
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this helpful
Very professional Agents. Great property....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
