Alan Francis
Milton Keynes, MK9
3.5/5, 80 reviews
69% recommended
100% sales valuation accuracy
91% sales fee satisfaction

Contact Us

“I rented a property from Alan Francis late last year. ......”

Share on :
Aug 11,2009
Minithumbdown
By: 'k8881'
Aug 11,2009
2 people found
this helpful
I rented a property from Alan Francis late last year. The staff are officious and unhelpful bordering on aggressive. There is no continuity of service and a different person speaks to you on each occasion, even relating to the same matter. I extended my tenancy on a periodic basis (for which I paid a fee) and because they only set up my standing order for 6 months initially ( I simply signed the paperwork and didn't even realise it had only been set up for 6 payments), when I noticed the rent had not gone through for the seventh month, I contacted them and my bank to sort it out immediately. They gave me the wrong details to make a bank transfer and their bank returned the money. I had to take hours out of my working day phoning between them and the bank to sort out the problem, which had they had basic administrative procedures in place (i.e. by sending a reminder about the Standing order when the tenancy was extended) could have been avoided. I received a threatening phone call to say they were putting it in the hands of their solictors. I explained the situation and that I had checked my bank statement and the money had left my account only to be returned a few days later. I was met the the response: 'come and prove it to me'. I sent a copy of this statement to their staff and never receieved acknowledgement that I had indeed tried to pay them the money. I again had to chase this up. I understand some tenants to do not pay their rent and they have to have procedures in place to deal with this, however some comon sense and professionalism is required in dealing with someone who obviously does not fall into this category. I was offended at the way they spoke to me and as a consequence gave immediate notice to quit the tenancy. I was unable to contact the landlord directly as I was never given his contact details. To add insult to injury, they also arranged several viewings of the property on the day I was due to move! I would seriously advise against using them if you are a prospective tenant, or a landlord.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 80
2nd Apr 2024
reviewed by 'Emma'
“I would like to share with you the appalling service received from Alan Francis (AF)! I contacted them wanting to ......”
19th Jan 2024
reviewed by 'Lynda'
“Very polite and understanding,assisted with every details and vital information.Thank you Alan....”
4th Jan 2024
reviewed by 'Annoyed Customers'
“We never hear from our property manager Vincent and Charlene Douglas, who is not a property manager and has nothing ......”
27th Sep 2023
reviewed by 'Raymond'
“I very bad experienced customer experience. Letting team change the Rent price suddent after completed the referene process. Letting team ......”
3rd Aug 2023
reviewed by 'Akshay Rajendra Jain'
“I have never experienced such a bad customer experience. It took entire one month to them to say a NO.......”
16th Nov 2021
reviewed by 'Milena'
“If you need a tenant, Alan Francis will find it very quickly and will do all other related work unusually ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: 11:00 - 15:00
Address

Alan Francis
Sovereign Court, 213 – 213B Witan Gate
Milton Keynes
Buckinghamshire
MK9 2HP
01908 675747

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 91% £184,100 £515,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 3 22 16 9 0 6 0 2 6
Areas covered
  • Milton Keynes
  • Towcester
  • Buckingham
  • MK9
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA NALS TPOS TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Very polite and understanding,assisted with e......”

Share on :
Jan 19,2024
Minithumbup
claim your profile
Alan
By: 'Lynda'
Jan 19,2024
0 people found
this helpful
Very polite and understanding,assisted with every details and vital information.Thank you Alan....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely terrible...”

Share on :
Jan 04,2024
Minithumbdown
By: 'Annoyed Customers'
Jan 04,2024
0 people found
this helpful
We never hear from our property manager Vincent and Charlene Douglas, who is not a property manager and has nothing to do with our property, has been rude, sarcastic and incredibly unprofessional. Do not bother with Alan Francis. Go elsewhere. Our tennants have also had ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I very bad experienced customer experience. L......”

Share on :
Sep 27,2023
Minithumbdown
claim your profile
Mia
By: 'Raymond'
Sep 27,2023
0 people found
this helpful
I very bad experienced customer experience. Letting team change the Rent price suddent after completed the referene process. Letting team agent no further notice when Annual leave and holding the letting progress. No other staff follow up and No reply of our request eMail. Very ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have never experienced such a bad customer ......”

Share on :
Aug 03,2023
Minithumbdown
claim your profile
Alan
By: 'Akshay Rajendra Jain'
Aug 03,2023
0 people found
this helpful
I have never experienced such a bad customer experience. It took entire one month to them to say a NO. They took entire amount for rent / deposit and finally responded that property is not avaiable to let. Continuous follow up given me this answer 'I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“If you need a tenant, Alan Francis will find ......”

Share on :
Nov 16,2021
Minithumbup
claim your profile
Daniel
By: 'Milena'
Nov 16,2021
0 people found
this helpful
If you need a tenant, Alan Francis will find it very quickly and will do all other related work unusually fast. They are a dynamic, highly professional group of kind enthusiasts, and it is a pleasure to use their services. Special thanks to Jack, Harvey ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have never experienced such a bad customer ......”

Share on :
Jul 09,2021
Minithumbdown
By: 'Johanna'
Jul 09,2021
2 people found
this helpful
I have never experienced such a bad customer experience like this. We are not from the UK and they don't even try to listen and understand you. Their management is awful, and a completely lack of communication. We had to leave the property before end ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“If I could give 0 stars I would! We have been ......”

Share on :
May 04,2021
Minithumbdown
By: 'Sam'
May 04,2021
2 people found
this helpful
If I could give 0 stars I would! We have been renting with Alan Francis for about 4 months now and they are beyond useless, even their Manager is as awful at customer service as his agents. Before we moved in we were assured that all radiators ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worst lettings agent I've used in Milton Keynes. I used ......”

Share on :
Dec 31,2020
Minithumbdown
By: 'Irfan'
Dec 31,2020
11 people found
this helpful
Worst lettings agent I've used in Milton Keynes. I used their full management service to let my property, for almost 4 years. While the relationship and service was good to begin with, this past 2 years has been awful. To list a few of the issues; · They're ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“i am looking for a property in Milton Keynes ......”

Share on :
Nov 05,2020
Minithumbdown
By: 'Faisal'
Nov 05,2020
6 people found
this helpful
i am looking for a property in Milton Keynes and i have viewed couple of properties with Alan Francis i didn't like the properties after a month or so break i started viewing properties again i have called Alan Francis they just booked viewing and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have let my property out through Alan Francis....”

Share on :
Sep 21,2020
Minithumbup
By: 'Wu'
Sep 21,2020
1 people found
this helpful
I have let my property out through Alan Francis for 17 years. It's amazing the letting has been a continued without interruption. The colleagues fro Alan Francis are always helpful, from finding new tenants, to fixing problems and communicating issues from time to time. I am ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was looking for a property to rent and had ......”

Share on :
Aug 06,2020
Minithumbdown
By: 'Felipe'
Aug 06,2020
4 people found
this helpful
I was looking for a property to rent and had to chase Alan Francis for a month with no success. There is never a consultant available. All times I had to speak with receptionists that take my name and contact, and then no one returns ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Branch Manager
Aug 11, 2020
View all comments (1)
We sincerely apologise for any delay in getting back to you. We understand our Lettings Manager called you to discuss your concerns and to offer our help. Our customers are our number one priority and we strive to provide a first class service however we are currently experiencing an unprecedented number of enquiries and are doing our very best to get back to everyone as soon as we can. If we can be of any assistance going forward, please do not hesitate to contact us on 01908 675747 and ask ...

“Horrible communication and random cancellation...”

Share on :
Mar 10,2020
Minithumbdown
By: 'Abel'
Mar 10,2020
5 people found
this helpful
I am gonna copy what I said on Facebook: The most useless agency to rent a house. First we called to book a viewing for the next day, as we didn't receive any confirmation we called them again and they did not have any registration ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The worst company ever !!!!! Stealing money......”

Share on :
Feb 11,2020
Minithumbdown
claim your profile
Shani
By: 'Katarzyna'
Feb 11,2020
4 people found
this helpful
The worst company ever !!!!! Stealing money !!!!! The worst customer service ! They just sitting in the office and don’t give a shit about anything ! Didn’t check inventory before have done check out !!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A wonderful Experience...”

Share on :
Mar 14,2019
Minithumbup
By: 'Alex'
Mar 14,2019
0 people found
this helpful
Myself and my family were looking to rent a house around Milton Keynes and surroundings. I called one saturday morning and spoke to an amazing guy named Alex. He immediately recommended a property they had availble and scheduled for a viewing. When we met him ...
read full review
Comment on agent fees
Good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sue Wells
Mar 19, 2019
View all comments (1)
Thank you for the 5 star review on the service provided by the lettings team, in particular the support provided by Alex, and Lauren when dealing with any maintenance issues. Your comments and recommendation to friends & family are much appreciated. We wish you all the best. With kind regards. ...

“Shocking diabolical service...”

Share on :
Mar 03,2019
Minithumbdown
By: 'MK33'
Mar 03,2019
0 people found
this helpful
Shambolic letting agency. No one met me on moving in day. I had to go to office to collect keys. Loads of glitches that were known about before I moved in and now others upon moving in..have still not been fixed. Managing agents like ...
read full review
Comment on agent fees
Obviously no value for money... understatement of the year
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Successful House Sale...”

Share on :
Aug 17,2018
Minithumbup
claim your profile
Josh
By: 'Great'
Aug 17,2018
0 people found
this helpful
Our house was for sale for several months without success so we changed est agents to Alan Francis and this turned out to be our lucky day. They sent Josh who within a week had sold our house and for the original asking price, truly ...
read full review
Comment on agent fees
Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sale...”

Share on :
Aug 13,2018
Minithumbup
claim your profile
Craig
By: 'Vanessa'
Aug 13,2018
0 people found
this helpful
Craig sold my property in Tattenhoe recently & I must say there were a few bumps along the way with my buyers being a little demanding to say the least however Craig managed them extremely well & kept the sale together. I must say he has the ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sue Wells
Aug 21, 2018
View all comments (1)
Thank you for the 5 star review Vanessa. We are delighted with your comments on the service received when selling your property, in particular the personal support provided by Craig. Your recommendation is much appreciated and we wish you all the very best. Kind regards. ...

“They don't keep promises!...”

Share on :
Aug 06,2018
Minithumbdown
claim your profile
Nicky
By: 'Mickaela'
Aug 06,2018
2 people found
this helpful
Awful service!! After my friend spent the night on the streets as the flat door wouldn't unlock they sent someone day after to change the lock (to mention that I have contacted them several times when we moved in the flat and we've been promised ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Jun 04,2018
Minithumbup
By: 'Sean'
Jun 04,2018
0 people found
this helpful
I have used Alan Francis twice and both times the service has been fantastic. I have just finished my 5 year tenancy and I can't recommend them highly enough. Thanks again for everything Sean Sarah Lewis & Emma...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I live next door to a rental and Alan Francis ......”

Share on :
Aug 28,2017
Minithumbdown
By: 'Frothing'
Aug 28,2017
5 people found
this helpful
I live next door to a rental and Alan Francis ignore my request to top a tree invading my property on going 7 years now. I have pictues on this as a sapling and it noe is so large it has taken the light out od ...
read full review
Comment on agent fees
N/a
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I arrived in the UK without any experience about renting ......”

Share on :
Aug 18,2017
Minithumbup
claim your profile
Lauren
By: 'Saeid'
Aug 18,2017
0 people found
this helpful
I arrived in the UK without any experience about renting apartment policy. I checked several agencies to find my first home here in Milton Keynes. From the different review in google and other websites, I contact Alan Francies. Abygale who was professional, understanding and helpful ...
read full review
Comment on agent fees
Convenient and Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It really has been a pleasure to interact with Lauren. ......”

Share on :
Aug 04,2017
Minithumbup
claim your profile
Lauren
By: 'John'
Aug 04,2017
0 people found
this helpful
It really has been a pleasure to interact with Lauren. It started with a Council Tax bill for over £2,000 following my property being between tenants for just over a monrth. Lauren took over my call to one of her colleagues. She explained what had probably ...
read full review
Comment on agent fees
Fees are reasonable given the overall quality offering. Certainly employees like Lauren add value.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Josh was fantastic helping with my house purchase. Professional, friendly ......”

Share on :
Aug 02,2017
Minithumbup
claim your profile
Josh
By: 'Peter'
Aug 02,2017
0 people found
this helpful
Josh was fantastic helping with my house purchase. Professional, friendly and always willing to go out of his way to help. Great job!...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Branch Manager
Aug 02, 2017
View all comments (1)
Hi Peter, thanks for writing a review on your experience of purchasing a property through us. It's great for Josh, and the team, to receive such positive feedback and we wish you all the best in your new home. Kind regards. ...

“Daniel and his colleagues have been helpful, prompt and professional. ......”

Share on :
Jul 31,2017
Minithumbup
claim your profile
Daniel
By: 'Freeman99'
Jul 31,2017
0 people found
this helpful
Daniel and his colleagues have been helpful, prompt and professional. Everything from the initial meeting to handling the tenants' arrival has been smooth and I have nothing but praise for Alan Francis and the service they offer....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Branch Manager
Aug 01, 2017
View all comments (1)
A great review on the service provided by Daniel and the lettings team as a whole. Thank you for your comments and the 5 star rating. Kind regards. ...

“I dealt with Josh in a recent purchase of a ......”

Share on :
Jul 28,2017
Minithumbup
claim your profile
Josh
By: 'Buchi'
Jul 28,2017
0 people found
this helpful
I dealt with Josh in a recent purchase of a flat in Milton Keynes. I found him to be very professional and on the throughout the process. He was willing to go the extra mile to make sure I was suitably inform and guided. Would ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Branch Manager
Jul 31, 2017
View all comments (1)
Thank you for writing a review and for rating the professional service received from Josh & the sales team as 5 stars. We are pleased that you had a positive experience and we hope to work with you again in the future. Kind regards. ...

“As a landlord I would thoroughly recommend Alan Francis. Professional ......”

Share on :
Jul 27,2017
Minithumbup
claim your profile
Daniel
By: 'Tom'
Jul 27,2017
0 people found
this helpful
As a landlord I would thoroughly recommend Alan Francis. Professional service that goes above and beyond. I've mainly worked with Dan and have no complaints at all. He and his colleges always work hard to find solutions to any problems I have in a timely ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Branch Manager
Jul 31, 2017
View all comments (1)
Thank you for the 5 star review Tom. We are pleased to hear that you have been happy with the professional service received from Dan and the lettings team as a whole. Your comments are much appreciated. Kind regards. ...

“We would recommend Alan Francis to anyone, very friendly staff ......”

Share on :
Jul 26,2017
Minithumbup
claim your profile
Josh
By: 'Julie'
Jul 26,2017
0 people found
this helpful
We would recommend Alan Francis to anyone, very friendly staff and very professional. We dealt mainly with Josh but also dealt with Craig and Robert, could not have asked for better service. Thank you for all your help....
read full review
Comment on agent fees
The fees were good, not a problem.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sue Wells
Jul 26, 2017
View all comments (1)
Hi Julie, thank you for taking the time to write a review on the friendly and professional service provided by the sales team. We appreciate your comments and recommendation. Kind regards. ...

“Alan Francis have worked with me as a Landlord guiding ......”

Share on :
Jul 19,2017
Minithumbup
claim your profile
Shani
By: 'Shani'
Jul 19,2017
0 people found
this helpful
Alan Francis have worked with me as a Landlord guiding me through difficult processes Working together they have been able to provide me with the processes and assistance to give me . Brilliant service all round and excellent customer service Well done and thank you Debrah...
read full review
Comment on agent fees
Very good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Aby has been so helpful to my partner and myself ......”

Share on :
Apr 28,2017
Minithumbup
claim your profile
Abygale
By: 'Kyla'
Apr 28,2017
0 people found
this helpful
Aby has been so helpful to my partner and myself with finding a house ,we have been looking for 6 months and working with her in 2 weeks we are moving into our home , great company to go through , would definitely recommend her ....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Branch Manager
May 09, 2017
View all comments (1)
Thank you for writing a 5 star review on your experience of renting through Alan Francis, and in particular the support received from Aby. Your recommendation is appreciated and we wish you all the best in your new home. ...

“Preferably stay away from this agency if you really need ......”

Share on :
Apr 23,2017
Minithumbdown
By: 'Andy'
Apr 23,2017
3 people found
this helpful
Preferably stay away from this agency if you really need to find a place to live. They don't care at all about the customers the just want their money giving their minimum they can. Also nonprofessionals at all, they're are not informed about basics things ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:55 PM 09/05/2018 by Jeremy Cull

Awards won by Alan Francis, Milton Keynes MK9 2HP



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn