100% sales valuation accuracy
100% sales fee satisfaction
Nov 10,2017
Nov 10,2017
3
people found
this helpful
this helpful
Andrew Granger are terrible. We moved into a house, the walls hadn't been painted they still had scribbles all over the walls from the last tenants kids. Kitchen floor was mouldy and lifting up from a leak that had been left for over a month. The boiler was not working and it took them ages to get someone to fix it was pregnant at the time so left without hot water or heating in march. In the end owner wanted to sell the house so we were asked to leave. Only to find the house is back up for rent a few months later. Andrew grangers are liars, rented with them twice and both time took my deposit even though the house was 110% times better than when we moved in. Do not rent with them they cause nothing but stress and greif. They have put me off renting for life! Time they closed down!
Comment on agent fees
Terrible. What are the fees for? Pressing a button?
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Latest Reviews
11th Oct 2022
reviewed by 'Mark Bishop'
14th Nov 2021
reviewed by 'nat bravata'
12th Aug 2020
reviewed by 'Chris'
9th May 2019
reviewed by 'Excellent'
31st Mar 2019
reviewed by 'Jo'
Opening Hours
Address
Andrew Granger & Co
Phoenix House, 52 High Street
Market Harborough
Leicestershire
LE16 7AF
0116 253 8850
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £645,000 | £730,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 8 | 2 | 0 | 3 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 11,2022
Oct 11,2022
0
people found
this helpful
this helpful
We would recommend the Market Harborough branch. Our sale was meant to be straight forward but became protracted but due to the professional and tenacious of Yvonne and her colleagues, the sale went through and we are very content and glad in our choice of ...
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Nov 14,2021
Nov 14,2021
0
people found
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Excellent service
Although not directly their client they were totally professional and helpful in facilitating our purchase. A big thank you to Yvonne, Gill and Geraldine for their calm and courteous manner in easing us through the whole purchase process....
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Aug 12,2020
Aug 12,2020
0
people found
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Right from the start they were professional but and had two buyers for the asking price. Their unbiased recommendation was essential. Then it was Covid shutdown. They were with us all the way and when there was an unforeseen hic-up with only two working days ...
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May 30,2020
May 30,2020
0
people found
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We rented a property from Andrew Granger where something became available in-between our wedding and honeymoon. They were amazing and helpful in assisting us in getting the property and everything sorted before we went away so we could instantly move in when we got back. ...
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May 09,2019
May 09,2019
0
people found
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this helpful
Have been with Andrew Granger &co for more than 10 years had great service and management always professional and a Hugh standard of service .. exceptional member of staff award goes to Jilly ð thank you...
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Comment on agent fees
Leaving because I can no longer afford the new increase in fees .. now doing self management.
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Mar 31,2019
Mar 31,2019
0
people found
this helpful
this helpful
We have been looked after very well by Jilly G and Jilly S and their great team at Grangers ... always happy to go one step further and to sort out any problem efficiently and quickly with a professional approach .
Thank you for being helpful and ...
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Comment on agent fees
Competitive and fairly priced within the market
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Feb 14,2019
Feb 14,2019
0
people found
this helpful
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We found Andrew Granger Estate agents to be efficient, friendly and helpful when renting a property and then buying a property from them. Both experiences we have found all the staff to be very helpful and courteous calling me back and answering emails immediately. Jilly ...
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Comment on agent fees
Fees are what we expected to pay no surprises.
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Feb 06,2019
Feb 06,2019
0
people found
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this helpful
We were in a difficult predicament to move in ASAP. Response from Jilly was swift enough for us to make a decision. We are sure that we would definitely build a strong rapport between us during our further association with them.
- Ram...
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Comment on agent fees
Reasonable
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Mar 15,2018
Mar 15,2018
6
people found
this helpful
this helpful
Money orientated, and we can 100% back up the rude and unforgivable attitudes as pre mentioned, met that issue on several occasions.
Rent increased yet jobs needed to be addressed in the property.
To cut it short, it was a nightmare and we'd had enough after ...
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Comment on agent fees
It's just a total bad experience, thus company needs looking into if you want further business
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Mar 15, 2018
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(1)
Good morning, I have read your comments regarding your experience when you rented a property through Andrew Granger & Co. I would like an opportunity to discuss the problems you experienced and would ask you to call me on my direct dial 01858 439096 or perhaps you would prefer to send an e-mail to [email protected] and I will respond straight away. ...
Nov 10,2017
Nov 10,2017
3
people found
this helpful
this helpful
Andrew Granger are terrible. We moved into a house, the walls hadn't been painted they still had scribbles all over the walls from the last tenants kids. Kitchen floor was mouldy and lifting up from a leak that had been left for over a month. ...
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Comment on agent fees
Terrible. What are the fees for? Pressing a button?
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Nov 13, 2017
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(1)
Hello
I was very disappointed to read your comments and would invite you to discuss this in more detail by calling me on my direct line 01858 439096. In the meantime I can confirm that we do not have any property on our portfolio where we have asked somebody to leave in order to sell and then rented it out again. We take our clients instructions and if they are unable to sell we may have a situation where the property is put back onto the rental market. Obviously there are opportunities for an ...
Jan 18,2017
Jan 18,2017
4
people found
this helpful
this helpful
Awful agency. Didn't sort any of the problems we outlined in our inventory prior to moving in. Have left a window broken over winter (6 months in total) meaning we have been freezing. Refuse to acknowledge their legal obligations and look for any opportunity to take ...
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Comment on agent fees
Awful, far higher than any agency we have ever used with no real reason.
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Jan 31, 2017
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(1)
Your complaint has just come to my attention and I am really disappointed to hear your comments. We take any complaints very seriously but unfortunately I had not been made aware of your concerns. Please call me on my direct line 01858 439096 to discuss your concerns more fully or e-mail [email protected]. Thank you. ...
Nov 17,2016
Nov 17,2016
3
people found
this helpful
this helpful
The worest one agency! So rude and not helpfull staff. Never again ! what they want its just your money. U will wait ages for answer from them all the time stupid excuses. First time i deal with so bad agency....
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Comment on agent fees
so bad
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Feb 01, 2017
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(1)
Your complaint has just come to my attention and I am really disappointed to hear your comments. We take all feedback seriously and I would ask you to call me on my direct line 01858 439096 so that we can discuss your concerns in more detail or e-mail [email protected]. Thank you. ...
Nov 01,2016
Nov 01,2016
2
people found
this helpful
this helpful
If I could have chosen no stars then I would. Never fix things. I was left without heating and hot water for 4 months over the winter. The pipes burst in the loft and the walls and ceilings were damp for 4 months. Ice formed on the ...
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Comment on agent fees
The fees are higher than any other I have been charged by other companies
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Feb 01, 2017
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(1)
Your complaint has only just come to my attention and I am very disappointed to hear your comments. We take all comments seriously and I would ask you to call me on my direct line 01858 439096 or e-mail [email protected] so that we can discuss your concerns. Thank you. ...
Jun 06,2014
Jun 06,2014
6
people found
this helpful
this helpful
Disgusting way of dealing with clients. Money grabbers, took endless amounts of money for doing absolutely nothing, even when I disputed it they were less than helpful. Now I know of others having problems. Things taking weeks to be fixed. People left for months with ...
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What agent could do to change your mind?
You could've stopped making it seem all you wanted was money. you could help future clients with their quires. FIX things when they need to be fixed and don't make stupid excuses. Think of things as if they were you personally, think how you'd feel if you were treated the way you treat us. the only reason i used you was because you were the main occupiers for the renting properties. lesson learnt. never again. ThanksAttached Filesnbsp;
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Jun 06, 2014
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(1)
Thank you for your review and I would welcome to you contact the office to discuss your complaint as we at Andrew Granger & Co strive to provide a professional service to both landlord and tenant and I can certainly investigate this further to ascertain the facts. Regarding your comment on fees all of our charges are transparent and every applicant is provided with this information before they sign a tenancy with us as required by our governing bodies, but should you wish to discuss a particular ...
Aug 13,2013
Aug 13,2013
4
people found
this helpful
this helpful
Awful agent to deal with, never return phone calls even when saying they will call back. Hard to set up viewings, asked if they would take us with a child was told yes. We put in application and was asked right away if we had ...
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Aug 21, 2013
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(1)
Andrew Granger & Co strive hard to provide a professional service to both our landlords and tenants and we would welcome the reviewer to contact the office directly and we can hopefully address any issues he or she may have.
Occasionally it can be difficult to obtain access to properties for viewings especially when the current tenant is still in occupation. Our landlords are very much involved in the process of choosing the right applicant and this can unfortunately take time but we would ne ...
Jul 16,2012
Jul 16,2012
2
people found
this helpful
this helpful
This is my third rental property and consequently, my third experience of Letting Agents. I have to say that Andrew Granger are by FAR the WORST. I was with Albery Tyson before who I cannot praise enough. They were efficient, friendly and helpful and are ...
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What agent could do to change your mind?
Be professional, organised, efficient and remember that "an Englishman's home is his castle" ie people have feelings, go to work, and would like some notice before they organise hords of contractors at THEIR convenience! Their lack of consideration is causing me a LOT of unecessary stress :-(Attached Filesnbsp;
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Jun 14,2012
Jun 14,2012
3
people found
this helpful
this helpful
So we saw a house and phoned up for an appointment. All fine and went and saw the property and loved it. So we put an offer in and our told ours is the best offer on the table but there is one other and ...
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What agent could do to change your mind?
Be honest. Be fair.Attached Filesnbsp;
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Jun 25, 2012
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(1)
Please disregard this review!!!!
I have asked for it to be removed from this website.
I wrote it and later had a meeting with the agents.
They were transparent and honest in their explanation of the facts of the matter. They were acting on the best interests of their client and did nothing that could be seen as suspect or dishonest. They were professional in their documentation of events.
Again please disregard this review and i hope allagents.co.uk remove it asap as requested by me. ...
Aug 30,2011
Aug 30,2011
1
people found
this helpful
this helpful
I'm a current tenant and I have to say that the service the girls in lettings give me is exceptional!!!! I can't understand bad comments!!!!
They are always helpful and if there is something wrong with the heating etc I'm updated all the time. No ...
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Aug 04,2011
Aug 04,2011
0
people found
this helpful
this helpful
I found the team at Andrew Granger (in the Harborough office) to be very helpful and effective through the process. They were always very quick to get back to me and passed on any information. I have recommended them to several friends who all had ...
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Oct 11,2010
Oct 11,2010
4
people found
this helpful
this helpful
Used this agency as a tenant. Have found them to be fairly poor overall.
Requests for repairs in the house take a looong time to be actioned, and the majority are not carried out. To be fair, this could be down to the landlords who ...
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Aug 18,2010
Aug 18,2010
4
people found
this helpful
this helpful
Very very rude staff - which change nearly every month with what I presume is such a high staff turnover!
Requested details for a property to be emailed to me and after not recieving them rang back (2 days later) to be told "Oh I forgot ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I was very disappointed to read your comments and would invite you to discuss this in more detail by calling me on my direct line 01858 439096. In the meantime I can confirm that we do not have any property on our portfolio where we have asked somebody to leave in order to sell and then rented it out again. We take our clients instructions and if they are unable to sell we may have a situation where the property is put back onto the rental market. Obviously there are opportunities for any tenant to go to dispute if they believe their agent has treated them unfairly at the end of their tenancy. In the meantime I look forward to hearing from you.