100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
Jun 20,2012
Jun 20,2012
9
people found
this helpful
this helpful
Put property on the market for 12 weeks contracted period. Told that I would pay 1.5% +VAT if property sold. Also Alex Knight took from me £120.00 which I was lead to believe was in case I pulled out within the contract period. However on terminating the agreement after 12 weeks and have had only about 1 viewing I was told that the £120.00 fee was non-refundable. This I could not believe. Searching the contact details written by Alex Knight there is no mention of this "Marketing fee" and the brochure states "No Sale No fee". Having challenged Alex Knight about this I was told that I was the only one ever to have complained (he should look on the internet!) and then started to tell me what other agents did. The upshot being that basically I was told to "go away". I feel totally conned by Bairstow Eves and Alex Knight in particular. Others on the net have had this experience from other of their branches. I would call this theft by deception. I propose to take the matter up with the Property Ombudsman. I would not recommend Bairstow Eves in any way. My feeling is steer well clear of them.
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Dec 12, 2012
I did eventually get a refund from Bairstows, but not before making several phone calls and writing to the area manager to voice my complaint in no uncertain terms, so fortunately did not need to go to the Property Ombudsman. Curiously I have just been telephoned by the Beeston office asking me to remove my review on this site dated 20/6/2012. The words "legal department" and "defamatory" were casually dropped into the conversation by Alex Knight. I will not remove the review nor will I be threatened in this subtle manner. Everything I reported was true and reflects my personal view of this branch. I would still avoid them like the plague. Jul 01, 2012
I am just about to be conned by them with regard to the £120.00 fee which was never mentioned. Please could you tell me how to report this to the Property Ombudsman and could I also ask what their response was.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £450,000 | £450,000 |
| Lettings | 0% | 67% | £654 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 2 | 1 | 0 | 1 | 0 | 1 | 3 |
Areas covered
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- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 26,2024
Jul 26,2024
0
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I would like to thank Derek and the team, they were very friendly and helpful throughout my property journey!! Thanks for everything!...
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Jan 12,2024
Jan 12,2024
0
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Staff ask for unsolicited gifts to facilitate offers, which is illegal and when complaints are made to senior Area Directors, these are ignored, despite the huge potential of corruption. People in question, are Derek Akrom, who requested the Unsolicited gift of £5k, written complaint made ...
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Dec 17,2023
Dec 17,2023
0
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My experience with Mrs Shahnaz Laloui as an estate agent is good. She is a good listener and was ready to explain all options available to renting the property at 62 Orton Grove. She was in contact touch all through the process of making the final ...
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Dec 01,2022
Dec 01,2022
0
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Amazing! Very helpful and lovely people! Helped me find the perfect house and the whole process was very simple. Thank you so much...
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Oct 22,2022
Oct 22,2022
0
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I Will like to Thank Derek and the team for helping me to find a buyer on my property. Great customer service and friendly people. Highly recommended!!...
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Oct 05,2020
Oct 05,2020
0
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Truly an awful experience, they got me to sign the contract and even told me to utilities into my name and then informed me the current tenants were not leaving. When I asked me my holding deposit back they promised it within 3 to 5 days and ...
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Nov 12,2018
Nov 12,2018
0
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Let out my property to a recommended professional man....turns out he was on the dole ! Promised regular inspections....no. owes £3000 unpaid rent. Took 9 months and £1200 To get him out. Then discovered. ....YUK a pig stye....broken washing machine and cooker. The curtains were stuck ...
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Comment on agent fees
Wrong
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Aug 17,2012
Aug 17,2012
1
people found
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this helpful
We first viewed the property through their partner company Frank Innes (who were extremely helpful and friendly, and have been since), but Bairstow Eves offered us discounted initial fees.
Having provided all paperwork and paid to have the property 'taken off the market', we were ...
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What agent could do to change your mind?
Complete honesty, better communication, better customer serviceAttached Filesnbsp;
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Jul 18,2012
Jul 18,2012
1
people found
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this helpful
I have dealt with Yvette, the Mortgage Advisor at this office for many years. She is always honest, friendly, professional and gives good honest advice. I would recommend her to any of my friends and family. It is difficukt to find a decent mortgage broker ...
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Jun 20,2012
Jun 20,2012
9
people found
this helpful
this helpful
Put property on the market for 12 weeks contracted period. Told that I would pay 1.5% +VAT if property sold. Also Alex Knight took from me £120.00 which I was lead to believe was in case I pulled out within the contract period. However on terminating the agreement ...
read full review
read full review
Was this helpful?
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Yes
Dec 12, 2012
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(2)
I did eventually get a refund from Bairstows, but not before making several phone calls and writing to the area manager to voice my complaint in no uncertain terms, so fortunately did not need to go to the Property Ombudsman. Curiously I have just been telephoned by the Beeston office asking me to remove my review on this site dated 20/6/2012. The words "legal department" and "defamatory" were casually dropped into the conversation by Alex Knight. I will not remove the review nor will I be thre ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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