100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Nov 06,2017
Nov 06,2017
0
people found
this helpful
this helpful
Not through choice, my 80+ yr old parents have been with DCPC for about 4 years.
Every year, I ask if DCPC can look at setting up a D/D, instead of a standing order to pay the bills....as each year, the amount goes up.
This means that despite our standing order being paid on time, there is an outstanding amount from the annual increase. Despite this, DCPC have not looked into starting D/Ds for clients.
I just telephoned to pay the oustanding amount from this year's bill and was told by the lady that they weren't 'allowed' to take payments over the phone (as they have over 70 bank accounts) and that I could just pay the amount online.
I suggested that being 80+, my parents aren't sure about paying online...and perhaps if DCPC have 70 bank accounts, they should also have the staff to manage these accounts.
A classic case of crappy British customer service - and reflects the level of service over the last 4 years.
Truly underwhelming company; if you're looking to find a management company...try someone else.
Every year, I ask if DCPC can look at setting up a D/D, instead of a standing order to pay the bills....as each year, the amount goes up.
This means that despite our standing order being paid on time, there is an outstanding amount from the annual increase. Despite this, DCPC have not looked into starting D/Ds for clients.
I just telephoned to pay the oustanding amount from this year's bill and was told by the lady that they weren't 'allowed' to take payments over the phone (as they have over 70 bank accounts) and that I could just pay the amount online.
I suggested that being 80+, my parents aren't sure about paying online...and perhaps if DCPC have 70 bank accounts, they should also have the staff to manage these accounts.
A classic case of crappy British customer service - and reflects the level of service over the last 4 years.
Truly underwhelming company; if you're looking to find a management company...try someone else.
Comment on agent fees
High for what they do
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Latest Reviews
23rd Jun 2023
reviewed by 'diip'
10th May 2022
reviewed by 'Brian J'
25th Nov 2017
reviewed by 'V_unhappy'
6th Nov 2017
reviewed by 'James'
Opening Hours
Address
David Charles
The Estate Office, 34 High Street
Pinner
Greater London
HA5 5PW
020 8866 0222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 67% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 23,2023
Jun 23,2023
0
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I live in a block managed by David Charles. They have no care for Health & Safety and other concerns for the residents. On top they hold PREJUDICE views. Unprofessional rude and gives false information. Never attends to issues promptly. MOST DISAPPOINTING IS THE PREJUDICE THOUGHTS ...
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May 10,2022
May 10,2022
0
people found
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We wanted to let a property through David Charles and asked if they would take responsibility for bringing the property to the level ready for letting. They agreed and brought in a builder/decorator they considered competent. Five months after the work was supposed to ...
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Mar 01,2021
Mar 01,2021
0
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I cannot recommend David charles and especially Claudio highly enough. They all were extremely professional, friendly and attentive at all times. As the owner of a listed building mine was never going to be a run of the mill sale. Despite some setbacks, covid, etc ...
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Nov 25,2017
Nov 25,2017
1
people found
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this helpful
In my 10 years of using estate agents to let my property definitely the worst and believe me Ruislip has many bad agents. Resulted in 5 months lost rent, damage to my property, tenants begging to release deposit which I had agreed to but these guys could ...
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Nov 06,2017
Nov 06,2017
0
people found
this helpful
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Not through choice, my 80+ yr old parents have been with DCPC for about 4 years.
Every year, I ask if DCPC can look at setting up a D/D, instead of a standing order to pay the bills....as each year, the amount goes up.
This ...
read full review
read full review
Comment on agent fees
High for what they do
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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