Poor service, worst experience in 20 years and 17 flats rented over 4 countries. At some point I was left more than 10 days without hot water. When large cracks appeared on the walls and ceiling, they sent a Salesman and never came back with any update. Too many issues to mention them all in a... Read Full Review

I rented a 'fully-managed' property via Townends for two years. I am sharing a review as, had I known about the quality of service offered to tenants, I would have avoided them. I could write an essay, but will try to keep it brief. EMPLOYEES - It was difficult to keep track... Read Full Review

Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank... Read Full Review

Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank... Read Full Review

I had previously rented a property with Townends with great service.Louis Byrne explained every detail and show us around the property, It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, There is obviously a great team dynamic and... Read Full Review

One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims. They do not answer at the... Read Full Review

I am usually the type of person who loathes moving and dealing with estate agents... however, this time I was completely surprised. Not only did Louis and Daniel come up with amazing suggestions for flats that were exactly to my taste, they also made the arduous task of obtaining a flat an... Read Full Review

Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good... Read Full Review

Very fast process allowed us to move in just when we wanted. From day one Louis was very helpful and... Read Full Review

Excellent service provided by both Myles and Sophie; very professional throughout my property purchase. Both were extremely efficient and delivered what they said they would! Highly... Read Full Review

Sold my flat in Shepherd's Bush with the Blythe Road branch. Overall I was very pleased with the standard of service. Regular updates and helpful, friendly service. Knew the area and the block well and were able to give relevant and frequent advice. I would definitely recommend this... Read Full Review

Mohamed was very professional with helping us find the right property. We registered with our preferences and he matched us to view a number of properties which matched our criteria. Within a week of our offer we had moved in with no hiccups. I would reccomend to friends looking within west... Read Full Review

We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well together and helped find solutions when there ... Read Full Review

We have recently completed on a lengthly and complex purchase of a house ( 4 separate flats) with Myles and Sophie as our contact agents for the Seller. I am pleased of the support they both provided during the months it took to complete on all the purchases. They kept us updated on progress and... Read Full Review

I was very impressed with Townends Estate Agents, Sophie and Myles, were always very professional, responsive and helpful. They kept all stakeholders informed and up to date with... Read Full Review

This was our first ever property purchase. Sophie and in general Townends have supported us throughout the process, providing us with regular updates and keeping the lines of communication open between us and the sellers. For this reason following our purchase we decided to get the lettings... Read Full Review

We had previously rented out our property with Townends for 6 years, with great service. We felt confident they would also do the same with the sale. Sophie was always a pleasure to deal with, and very efficient and communicative with regards to viewings/ feedback. The property sold within a very... Read Full Review

I rented my flat with Townends for 15 years and they never let me down. When it was time to sell the flat it made sense to stick with Townends. I have been delighted with the service they have given me. I felt in extremely safe hands with Myles heading up the sale, and Sophie was always on hand... Read Full Review

Mr Myles Moloney was most professional to his approach explaining the best way of pricing and marketing the property; which brought excellent results and the sale of the property. Ms Sofie Sterling was very professional giving information on the process of the sale and most polite and helpful when ... Read Full Review

A big thank you to Sophie and Myles at Townends. They were very diligent and helpful. They supported the lengthy process of our purchase which was delayed due to a sitting tenant. We were delighted to buy our flat with their... Read Full Review