100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Nov 01,2017
Nov 01,2017
5
people found
this helpful
this helpful
I never usually write reviews but in this case I feel like I have to, if only to stop even one person from being left in the same situation as I was left in by this incredibly unprofessional agency. Last month we signed for a flat with Kings Accommodation. All seemed fine; we send over a holding fee, sent over all our references and documents. They were very slow (taking days to respond and blaming it on wifi going down for days in their office) but they said everything was good to go, no problems and we agreed to move in on a Friday. On the Thursday (the day before our move in day) I get a call from them to say a mistake has been made; another letting agent has already let out the property and tenants have already moved in. This was the DAY before we were supposed to move in. We had to move out of our current property in a matter of days and had no where else to go. Kings sent back my money and promised to work tirelessly with their other agents to find us somewhere else. I received one email from them after that with a potential property which was not in the location we wanted and was way out of our price range. And then that was it; we never heard from them again. Thankfully we found another agent, which, appalled by our treatment by Kings found us somewhere within days. Letting agents have a duty of care and professionalism and how a letting agent can be renting out a property, referencing and telling tenants they can move in the next day when other tenants are already in the property is beyond me. Avoid this company at all costs; shockingly poor, disgraceful service
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Latest Reviews
19th Aug 2024
reviewed by 'Justin Standring'
16th Aug 2024
reviewed by 'Laura'
7th Aug 2024
reviewed by 'Lucy'
2nd Aug 2024
reviewed by 'A.Omar'
1st Aug 2024
reviewed by 'Carnie'
1st Aug 2024
reviewed by 'Katherine'
Opening Hours
Address
Kings Accommodation
Unit 2, 6-12 Tulse Hill
Brixton,London
Greater London
SW2 2TP
020 7095 9386
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £345,000 | £345,000 |
| Lettings | 100% | 96% | £500 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 32 | 0 | 150 | 6 | 1 | 0 | 0 | 0 | 9 | 3 |
Areas covered
- SW2
- sw9
- SE5
- sw2
- SE13
- se24pham
- SW18
- sw8
- SW9
- sw16
- CR4
- se5
- SW9
- se27
- SW16
- sw16
- SE24
- SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 19,2024
Aug 19,2024
0
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Kings have always been a highly responsive agent. Myself and my wife highly value them as our property partners....
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Aug 16,2024
Aug 16,2024
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I have been renting with Kings Accommodation for the third year now and they have always been nothing but helpful, ready to help and personable. They are always available when needed and issues are always sorted fast and smoothly. Steve is great and always gone ...
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Aug 07,2024
Aug 07,2024
0
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A really lovely team who were very helpful and informative at all stages of the process, they were very proactive, responsive and actioned things quickly! We have had such a smooth and positive experience moving home! Big thank you....
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Aug 02,2024
Aug 02,2024
0
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I have just completed a 12 month tenancy that, in truth, would've been more if not for logistical issues. Kings Accommodation are absolutely in the right line of business because from beginning to end they have been nothing but accommodating.
I had just come out from ...
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Aug 01,2024
Aug 01,2024
0
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All staff members I have interacted with (Steve, Anna and Matylda) have all been super friendly and kind during my 1 year tenancy with King’s Accommodation. They have gone above and beyond and are all very understanding. I would highly recommend King’s Accommodation to ...
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Aug 01,2024
Aug 01,2024
0
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Steve Richardson has provided a first-rate service to me as a landlord following a recent a leak at my property, including handling my insurance claim, getting the property renovated and quickly finding a new tenant. I have been a client of Kings Accommodation for 17 years ...
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Aug 01,2024
Aug 01,2024
0
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Steve is my saviour and I’ll always be grateful.
Thank you for being the most collaborative and helpful human on earth when everything seemed lost.
Love you 🫢...
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Jul 30,2024
Jul 30,2024
0
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Steve was excellent. I had just moved from Australia to London to start my business, was staying in an AirBnB. The first day I popped in, we went to view a property, owner was happy with my credentials, I was happy with the property & I ...
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Jul 19,2024
Jul 19,2024
0
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I had a fantastic experience with Kings Accommodation . The team was professional, responsive, and made the entire renting process smooth and enjoyable. Highly recommended!...
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Jul 18,2024
Jul 18,2024
0
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I rented a studio flat for 3 years with this company and I always received very good customer service, great service from Steve during my rental....
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Jul 08,2024
Jul 08,2024
0
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I highly recommend Kings Accommodation for their exemplary service and unwavering support, especially during challenging times. From the very first interaction, it was clear that their team is dedicated to providing top-notch service and ensuring client satisfaction.
Throughout my experience with Kings Accommodation, they consistently ...
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Apr 24,2024
Apr 24,2024
0
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Great agency. Lovely people.
I was in a situation where I wanted to move out quickly due to a family situation and King's accommodation were so considerate of me and my situation. Despite never having lived alone before, they helped walk me through the process ...
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Apr 24, 2024
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(1)
Hi Daniel, thank you for your review. I would just like to add that the only thing I mentioned was that you shouldn't exchange money until you have all the right the documents and they are signed by all parties. All agencies know this, I was just making you aware of that for future reference, just be sure you have everything in order before handing over large sums of money as unfortunately there are imposters out there.
Thank you for such a kind review, and it was a pleasure helping you sett ...
Apr 24,2024
Apr 24,2024
1
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I was happy to quickly find a flat though Kings Accommodation, as I was presured for time. I met Steve Richardson while going through the whole procces, and I have to say I couldn't be more grateful. He is a professional in the true meaning ...
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Apr 24,2024
Apr 24,2024
0
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Steve is quick to respond to anything we encounter and always lovely in making sure things get fixed in a timely manner!! Would recommend to anyone!...
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Mar 28,2024
Mar 28,2024
1
people found
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It’s been wonderful working with Kings Accommodation and particularly with Steve. I support young people leaving the care system to find independent accommodation. As you can imagine, these young people face a lot of barriers when trying to sign up to their first tenancy. ...
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Mar 14,2024
Mar 14,2024
1
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Really great service specially from Steve. Always there to help out with my queries and gives reasonable and timely solutions😊😊😊...
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Mar 11,2024
Mar 11,2024
0
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The agents and landlords were active ,in listening to the tenants and as well as solving any issues with the house and tenants as soon as they can ....
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Mar 04,2024
Mar 04,2024
0
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Myself and my housemates would really recommend Kings Accomodation. The staff, especially Steve works hard to make sure a smooth move in and that any problems in the flat are quickly resolved. As renters. we feel well taken care of, which is rare in London!...
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Feb 28,2024
Feb 28,2024
0
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I recently had the pleasure of utilizing Kings Accommodation services for my house search and move-in process, and I couldn't be more impressed. From start to finish, they demonstrated exceptional professionalism and efficiency, making the entire experience smooth and stress-free.
Kings Accommodation provided comprehensive support ...
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Feb 24,2024
Feb 24,2024
0
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Easy to work with, communicative, friendly. Follows up on what needs doing. No complaints...
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Feb 24,2024
Feb 24,2024
0
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I'm extremely satisfied with the tenancy experience. The property was well-maintained, and any issues were promptly addressed by the landlord. Communication was clear and professional throughout the entire process. Overall, it was a pleasant and hassle-free renting experience....
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Feb 23,2024
Feb 23,2024
0
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Beautiful costumer service i give them 5 stars the agents Steve and Ann very professional wonderfull experience....
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Feb 23,2024
Feb 23,2024
0
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I am very thankful and highly recommend kings Acommodation Agency, I have been a tenant for almost 4 years and always happy with the service and timely solutions with any inconvenience at property.
Highly recommend and congrats to Steve Richardson , kings accommodation office manager. Very kind, ...
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Feb 23,2024
Feb 23,2024
0
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Kings accommodation has been quite helpful and effective on how they deliver to satisfy their clientele. I rate them quite highly and I hope they maintain the great standard they’ve attained and ofcourse improve where necessary....
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Feb 23,2024
Feb 23,2024
0
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Steve at King's Accommodation was extremely helpful and supportive every step of the way!...
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Oct 18,2023
Oct 18,2023
0
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Myself and my flatmates have had such a wonderful experience dealing with Steve and his team. He’s the friendliness and most down-to-earth estate agent I’ve ever had the pleasure of meeting - genuinely listens to you and cares. I would wholly recommend Kings ...
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Aug 23,2023
Aug 23,2023
0
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The housing agent is a very successful one with hard working people...
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Aug 22,2023
Aug 22,2023
0
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Kings Accommodation are fast, understanding, tuned into our approach and strategy for managing rental properties and a great partner to have on the ground in challenging times with escalating costs. First class service and economical...
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Aug 22,2023
Aug 22,2023
0
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Excellent service. Our agent Steve went to great lengths to ensure we could move in on our ideal date when we had a very tight turnaround and was very amenable with changing some of the furniture in the property....
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Aug 22,2023
Aug 22,2023
0
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My housemates and I would definitely recommend Kings Accommodation. Finding a property in London is a very stressful experience for a lot of renters at the moment as there is a lot of competition. On our house hunt, we found other estate agents would wait ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Kings Accommodation Customer Complaints Procedure
At Kings Accommodation the service we offer to you is important to us. If you feel that you have a complaint about Kings Accommodation the following procedure is in place to help you resolve it.
Stage 1
Please write to the Manager:
By email: [email protected] or post: Kings Accommodation Unit 2, 6-12 Tulse Hill, SW2 2TP London stating the reasons for your complaint. You will receive an acknowledgement within ten working days of receipt of getting in touch with us and a full response to your complaint within 14 working days from acknowledgment date.
If the nature of your complaint is such that we need further time to consider it we will contact you and let you know the reason for the delay.
Stage 2
If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to Kings Accommodation Director; Matylda Nowak who will review your complaint and the response sent at Stage 1.
Complain of second stage must be send in writing by:
Email: [email protected]
Post to: Kings Accommodation Unit 2, 6-12 Tulse Hill, SW2 2TP
You should outline the reasons you are not satisfied with the response to your complaint by Kings Accommodation. You will receive a response within the same timescales as outlined in Stage 1 above.
This complaint will also be acknowledged within fourteen working days of receipt and an investigation undertaken.
A formal written outcome of this investigation will be sent to you within 21 working days.
Following the director’s investigation, a written statement expressing Kings Accommodations' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman (www.tpos.co.uk)within six months for a review.
Last updated at 11:06 AM 27/08/2019 by allAgents
At Kings Accommodation the service we offer to you is important to us. If you feel that you have a complaint about Kings Accommodation the following procedure is in place to help you resolve it.
Stage 1
Please write to the Manager:
By email: [email protected] or post: Kings Accommodation Unit 2, 6-12 Tulse Hill, SW2 2TP London stating the reasons for your complaint. You will receive an acknowledgement within ten working days of receipt of getting in touch with us and a full response to your complaint within 14 working days from acknowledgment date.
If the nature of your complaint is such that we need further time to consider it we will contact you and let you know the reason for the delay.
Stage 2
If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to Kings Accommodation Director; Matylda Nowak who will review your complaint and the response sent at Stage 1.
Complain of second stage must be send in writing by:
Email: [email protected]
Post to: Kings Accommodation Unit 2, 6-12 Tulse Hill, SW2 2TP
You should outline the reasons you are not satisfied with the response to your complaint by Kings Accommodation. You will receive a response within the same timescales as outlined in Stage 1 above.
This complaint will also be acknowledged within fourteen working days of receipt and an investigation undertaken.
A formal written outcome of this investigation will be sent to you within 21 working days.
Following the director’s investigation, a written statement expressing Kings Accommodations' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman (www.tpos.co.uk)within six months for a review.
Best Letting Agent in SW2 
Best Letting Agent in South West London 
Once again, I am extremely sorry that you have been left in this very uncomfortable situation.
As I have explained over the phone and email, it was a huge disappointment to us too as we have completed the references, full paperwork was done and you were ready to move in.
Day before your check in the landlord has realised that due to him being unwell, he and his Personal Assistant didn’t communicate properly. Landlord thought you have moved in but the PA moved in applicants provided by different agent . As the other tenants were in the property already you have been left without home which I am extremely sorry about.
I understand that this was a horrible experience for you and I am extremely sorry. We have immediately refunded the money to you, we have compensated you with the cost you had to pay to your current agent for landlord reference and we have tried to find a replacement property but as the budget and time was under pressure you have managed to find something yourself through another agent.
I understand that we are to blame as we were representing the property on behalf of the landlord, this situation was unfortunate and out of our hands but it was also a lesson to us and we will take additional precautions to make sure this does not happen again.