89% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
Jun 27,2012
Jun 27,2012
1
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I have been renting in London for the last 7/8 years and Cityzen are the best agent I have used - although not perfect they are better than anyone else I've used.
The moving in process was very good, the flat we were renting needed a real deep clean. Warren promised us this and sure enough the flat had clearly been industrially cleaned, furthermore there was new furniture which we had not requested. Admittedly this was probably because the old furniture was not useable, but considering we didn't request this it was a nice touch.
During the year we rented the flat any problems were generally dealt with quickly. All staff that work in the Whitechapel branch were nice and helpful, and there were no 'wideboys' which are so prevalent with estate agents. The property management company were also helpful whenever we contacted.
An area for improvement would be extra communication between the branch and the property management company though.
When we left the property again the process was smooth. The branch was very considerate when arranging viewings and we have no real complaints.
We were a bit irked by the checkout fee of £100 - we may have been told in advance (when we signed the contract) about this but I can't recall. What bothered us though was that we arranged the checkout for 9am, to avoid getting into work too late. The guy from property management , Toby, turned up 50 minutes late. He said traffic had been bad, that's all well and good but my sister (who was attending the check out) had got to the property at 9am and she had come from outside London. The check out then lasted less than 10 minutes. This meant my sister was 2 hours late to work as opposed to an hour. To still be charged the £100 for a check out, despite being nearly an hour late was frustrating, and in truth poor customer service.
Despite the above I would use Cityzen again and would have for my new property but they don't cover the area I moved to. Overall, the year that we rented through them was a positive experience, especially dealing with Warren and Jo in the branch.
The moving in process was very good, the flat we were renting needed a real deep clean. Warren promised us this and sure enough the flat had clearly been industrially cleaned, furthermore there was new furniture which we had not requested. Admittedly this was probably because the old furniture was not useable, but considering we didn't request this it was a nice touch.
During the year we rented the flat any problems were generally dealt with quickly. All staff that work in the Whitechapel branch were nice and helpful, and there were no 'wideboys' which are so prevalent with estate agents. The property management company were also helpful whenever we contacted.
An area for improvement would be extra communication between the branch and the property management company though.
When we left the property again the process was smooth. The branch was very considerate when arranging viewings and we have no real complaints.
We were a bit irked by the checkout fee of £100 - we may have been told in advance (when we signed the contract) about this but I can't recall. What bothered us though was that we arranged the checkout for 9am, to avoid getting into work too late. The guy from property management , Toby, turned up 50 minutes late. He said traffic had been bad, that's all well and good but my sister (who was attending the check out) had got to the property at 9am and she had come from outside London. The check out then lasted less than 10 minutes. This meant my sister was 2 hours late to work as opposed to an hour. To still be charged the £100 for a check out, despite being nearly an hour late was frustrating, and in truth poor customer service.
Despite the above I would use Cityzen again and would have for my new property but they don't cover the area I moved to. Overall, the year that we rented through them was a positive experience, especially dealing with Warren and Jo in the branch.
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Latest Reviews
28th Aug 2024
reviewed by 'Louise Graham'
27th Sep 2023
reviewed by 'Shane Aherne'
22nd Dec 2022
reviewed by 'Alex'
15th Apr 2022
reviewed by 'Alessandro Bilato'
24th Jan 2022
reviewed by 'Adam'
14th Dec 2021
reviewed by 'rahul mittal'
Opening Hours
Address
CityZen Estate Agents Ltd
1 Saint Katharine's Way
London
Greater London
E1W 1UN
02077901818
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 94% | £199,995 | £720,000 |
| Lettings | 100% | 84% | £931 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 92 | 31 | 8 | 0 | 8 | 1 | 1 | 6 |
Areas covered
- E1
- London
- E15
- E2
- E14
- E3
- E1W
- E5
- E8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 28,2024
Aug 28,2024
0
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Noah was amazing helping me find my apartment, it was my first time and he made the process so easy I would definitely recommend!...
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Sep 27,2023
Sep 27,2023
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I stayed in a property for 2 years with Cityzen, and I found them to be very attentive to my needs. Most of this was down to Danny - he always responded quickly and helpfully throughout the tenancy. This was particularly important at the start, where ...
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Dec 22,2022
Dec 22,2022
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I've lived in London 14+ years, dealing with many different agencies, and this is hands down the worst agency there is. They are lazy, disorganised, rude, absent (good luck trying to get anything fixed if it breaks, they don't reply). They are a bunch of absolute * ...
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Dec 22, 2022
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(1)
Thanks Alex for your unkind words, perhaps a well constructed and worded email to myself may have been more appropriate and useful but you clearly wanted to have a rant.
Before going to the ombudsman you have to comply with the company complaints procedure which will involve you having to construct a sensible email without calling us "cretins" and "lazy"
I am guessing as with most tenants who chose to rant and abuse the company there is another side to this story which is probably why you cho ...
Apr 15,2022
Apr 15,2022
0
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Good experience with agency and concierge of the building very friendly and helpful. There have been some issues but all have been sorted....
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Jan 24,2022
Jan 24,2022
0
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I rented my apartment in the Docklands through cityzen and am delighted with the speed and service
Special mention to Metin and Adriana on the rental side and Jeremy on the management team...
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Dec 14,2021
Dec 14,2021
0
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Danny Julie from cityzen estate has been looking after our apt in london. It was the best decision to get him look after our apt.
He is very responsive and very responsible with our apt. It is extremely well maintained at all times and whenever ...
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“Refuse to return my deposit, issue a checkout report or share their complaints procedure...”
Nov 22,2021
Nov 22,2021
0
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I recently left the property, in an immaculate condition, yet two weeks later Cityzen is yet to return my deposit or even issue a check out report.
The property manager, Jesse Zinga, has been absolutely useless. He is disorganised, lazy and dishonest. Last Wednesday he ...
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Nov 22, 2021
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Andrew
Thanks for the review, here is a few points you conveniently left out of your review:
1. You failed to replace the mattress as agreed at the start of the tenancy and Jesse had to run around trying to help you out
2. All bills aren't paid, the communal heating and hot water bill is still outstanding (not your fault) but we have to hold funds back
3. You verbally abused Jesse on the phone today, we wont tolerate this threatening behaviour
The company complaints procedure can be f ...
Jul 24,2021
Jul 24,2021
3
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this helpful
Cory is a fantastic estate agent who is very personable and really sold the property to us well. And that's when it went downhill.... Danny Julie is the most incompetent person I have ever come across. Throughout the duration of us renting for a year, ...
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Jul 12,2021
Jul 12,2021
0
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I recently inquired with CityZen to view two flats in Bow. They were unhelpful in booking my viewing. I followed up with a call to attempt a booking and had an upsetting call with an agent. I tried to escalate my experience and feedback to ...
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Aug 16,2020
Aug 16,2020
0
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Please stay away who ever reads this review.., this company does not pay any deposit back It’s simply a scam spoken to a few people that has used them and they all have had trouble with them ... so paid £650 deposit and after credit checks ...
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Aug 19, 2020
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(1)
Raja, you have posted numerous false claims with different amounts on different sites. I invited you to contact me directly but YOU HAVE NOT!
I am so tired of defending my company that is 17 years established and a member of the ombudsman and CMP scheme against false and misleading claims such as yours. ...
Aug 03,2020
Aug 03,2020
4
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this helpful
this helpful
Unfortunately me and my flatmates fell for their initial charm but were soon found in a hell hole of nightmares.
This included failing to stop the property owner entering when they please (including to use the toilet) and using the house as a storage unit.
...
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Feb 19,2020
Feb 19,2020
0
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We met Mr Cory from CityZen.
He was so professional during the viewing and gave us exact details about the flat that we saw. He was very accommodating with our requests about the move. We are so lucky to have found this flat through him. ...
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Feb 19, 2020
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Ram NG thank you for your kind works I know Cory will be so happy that his efforts were appreciated ...
Jan 24,2020
Jan 24,2020
0
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Cory was very helpful, chatty. Always at the end of the phone if we had any questions about the property....
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Jan 24, 2020
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Hannah
thank you for taking the time to feedback your good experience with Cory ...
Jan 17,2020
Jan 17,2020
0
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Cory was the agent who showed me the property that I ended up retting. He was extremely professional throughout, very patient and detailed. A 30min viewing ended up taking almost 2 hours as a result of Cory taking the time to go through all my questions ...
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Jan 17, 2020
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Thank you Adil, Cory will be delighted you were so impressed with his level of service ...
Sep 10,2019
Sep 10,2019
0
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Amazing agency and agents helped me find the best apartment for me :)
Cory and Danny - you are the best!...
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Sep 10, 2019
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Danielle thank you so much for your kind review, I know Corry and Danny will be delighted with your feedback ...
Sep 05,2019
Sep 05,2019
0
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Cory was great! Very accommodating and understanding. Made time to see us short notice and responded to correspondence efficiently. Would definitely recommend city zen and Cory to others....
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Sep 06, 2019
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Jessica
Thank you so much for taking the time to feedback on the service you received from Cory. I know he takes his job very seriously and will be delighted with your feedback ...
Mar 05,2019
Mar 05,2019
0
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Great easy communication and an easy move. Thanks again and great place - we love it.
New furniture is great as well....
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Mar 06, 2019
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Thanks for the feedback Rob, enjoy your new home. ...
Jan 17,2019
Jan 17,2019
0
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We met Cory at the viewing of our new flat 1,5 month ago and he was great all the way through securing the property for us. He was very helpful, knew his business inside-out and he quickly responded to all communications. We recently moved in and ...
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Comment on agent fees
Logical - Not as expensive as other agents
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Dec 31,2018
Dec 31,2018
0
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We had a viewing with Adriana around November about getting a property. The viewing was successful and she was very informative about the location and its surroundings and the building itself. Her email responses after expressing interest were fast and we managed to secure a ...
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Jul 15,2018
Jul 15,2018
0
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Cory was so helpful in quickly setting up a viewing and going out of his way to help us secure our deposit for the flat. He was very professional in all his communication and quick to answer any questions we had....
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Jul 16, 2018
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Thank you RBianchi for taking the time to review our company ...
Jul 14,2018
Jul 14,2018
0
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Cory has helped me to choose the right one by giving me a full day to see all the available flats that might suits me.
he took me and my husband in his own car through London in order to view different flats in different ...
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Jul 11,2018
Jul 11,2018
0
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Good understanding of what I'm looking for and very helpful with the details I've required.
Very quick and accurate reply to any of my emails regarding the flat....
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Comment on agent fees
Good
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Jul 11,2018
Jul 11,2018
0
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Good understanding of what I'm looking for and very helpful with the details I've required.
Very quick and accurate reply to any of my emails regarding the flat....
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Comment on agent fees
Good
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May 10,2018
May 10,2018
0
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Recently moved into a rental property. Experience overall was excellent. Cory was enthusiastic, informative and professional, and provided us with all the necessary information and assurances that we required. Pleasure to deal with him....
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May 10, 2018
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Thank you for your kind feedback Ilyas ...
Apr 15,2018
Apr 15,2018
0
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Cory has been a helpful, understanding and no-nonsense agent. The process has been streamlined and I feel like I can always go to him with questions. Thanks for the help so far and I look forward to a long, successful partnership....
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Apr 09,2018
Apr 09,2018
0
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After a bad experience with previous agents, I was nervous about going through an agency for my tenancy. However, Cory changed my perception. From the time of viewing the property up until the move, he was patient in responding to my queries, addressing my concerns ...
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Comment on agent fees
In line with others
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Apr 09, 2018
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Dear Sukriti
Thank you for taking the time to review our agency. I am delighted that Cory has changed your perception of letting agents, it is only a few bad ones that give the rest of us a poor reputation ...
Mar 22,2018
Mar 22,2018
0
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Cory was most friendly and helpful with us finding our flat. His responses to our queries were always very prompt which we appreciated and it made our move in stress free and smooth!...
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Mar 22, 2018
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Thank you Anna your kind comments are much appreciated ...
Feb 28,2018
Feb 28,2018
0
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Cory was incredibly knowledgable about the flat and the area - as well as other areas in London as a comparison! He gave us a lot of time and attention and was able to answer all questions honestly.
He was really efficient at organising the ...
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Feb 28, 2018
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Dear Gill
Thank you so much for taking the time to write a review of our firm. Cory will be delighted to know that you were pleased with his service, customer care is very important to him ...
Feb 27,2018
Feb 27,2018
0
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CityZen made our move-in process very easy and made sure pretty much everything was sorted before we moved-in. They also managed to get all of our requests sorted which we were very happy about!...
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Feb 27, 2018
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Thank you Ellie your comments are greatly appreciated as we do try our best to make a rental process as easy as possible for everyone ...
Feb 26,2018
Feb 26,2018
0
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Cory was very pleasant to have as our estate agent. Understood our needs, and as a result was very transparent with us, which made the process of renting the property significantly smoother and enjoyable....
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Feb 26, 2018
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Dear Fi
Thank you for your kind comments which we really value. ...
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 17/03/2023, 3:50 PM by Warren David BlackComplaints Procedure
Please e-mail in the first instance [email protected]
Last updated at 2:50 PM 17/03/2023 by Warren David Black
