0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 30,2017
Oct 30,2017
1
people found
this helpful
this helpful
October 2017. The Property Ombudsman found in our favour in respect of a complaint ref Swindon's Richard James Estate Agent. Three of our complaints upheld. Proposed compensation too. RJ failed to operate a complaints process - failed to acknowledge and respond to a complaint, sent aggressive emails to someone with poor health issues when asked not to by a Solicitor and failed to advise how we could escalate a complaint. Their internal complaints process is non-existant, peverse, biaised. Do not attempt to sell your home through this Agent.
Comment on agent fees
Bad. They did not deserve a fee in our case.
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Latest Reviews
30th Oct 2017
reviewed by 'Richard'
Opening Hours
Address
Richard James Estate Agents (Swindon)
23 Commercial Road
Swindon
Wiltshire
SN1 5PL
01793 431725
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £800 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 30,2017
Oct 30,2017
1
people found
this helpful
this helpful
October 2017. The Property Ombudsman found in our favour in respect of a complaint ref Swindon's Richard James Estate Agent. Three of our complaints upheld. Proposed compensation too. RJ failed to operate a complaints process - failed to acknowledge and respond to a complaint, sent aggressive ...
read full review
read full review
Comment on agent fees
Bad. They did not deserve a fee in our case.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
