Cambridge, CB1
3.6/5, 21 reviews
62% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Firstly, the viewing of the house was late and we ......”

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Jun 26,2012
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By: 'NotgoodHaart'
Jun 26,2012
6 people found
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Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was very nice however we were told on the day of move in that he had actually left the company so all the email enquiries i had sent had basically been ignored.

The agent we were passed onto had never seen the house before and when we got to the house- it was dirty, it had not been cleaned for us at all and the curtain/blinds were hanging off, the cracks and banisters which we were told were being repainted/filled in by contractors that week had not been done. The garden was totally overgrown- however as we had not specifically gotten the agent to write down that we wanted it to be tidy for us to move in-the agents are refusing to do anything about it.

One thing we did specify though was that we wanted beds- we have been provided with them, however they have not been set up and are still completely flat packed. The inventory clerk advised us that as it is not our property we shouldnt try to set them up ourselves. We ended up having no beds that night and one of the blinds fell down and hit one of the tenants. This is the 2nd day and still nothing has been resolved. We have a house that is dirty, has no beds for us to sleep on, an overwhelmingly overgrown garden, broken fixtures and the agent won't return our calls.
What agent could do to change your mind?
Dealt with all the issues as soon as we called them on the day of move in- or even if they had checked the house before we moved in they would have noticed these issues.
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Latest Reviews

View all Reviews 21
7th Nov 2022
reviewed by 'NRogers'
“First time letting my house through an agent. Jamie from Cambridge explain the process and was quick to respond to ......”
21st Oct 2022
reviewed by 'Mark Foster-Johnson'
“Used haart for letting out properties since around 2008, wouldn't use a different agent. Can't say anything negative about them...”
20th Aug 2022
reviewed by 'MG'
“Excellent experience with Haart (Cambridge). Professional advice and support from Jamie. Incredibly efficient looking for a tenant and providing support ......”
25th Oct 2021
reviewed by 'Paul'
“This is the second time i have used Haart and dealt with Jamie.He's very proactive, always responds quickly to ......”
13th Oct 2021
reviewed by 'Daniel'
“Amazing support from Cambridge (Lettings) Haart. Our house has not spent a single month unoccupied since we concluded a management ......”
8th Oct 2021
reviewed by 'CL Lee'
“Haart Letting is the most professional letting agency I have met! Every property they released is all under great management. ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
19 The Broadway Mill Road
Cambridge
Cambridgeshire
CB1 3AH
01223 245 302

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £1,050 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 3 8 2 0 0 0 0 0
Areas covered
Services offered
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“Highly recommend haart...”

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Nov 07,2022
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Jamie
By: 'NRogers'
Nov 07,2022
0 people found
this helpful
First time letting my house through an agent. Jamie from Cambridge explain the process and was quick to respond to any questions we had. Professional service and we got tentants quickly....
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“Friendly and trustworthy...”

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Oct 21,2022
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By: 'Mark Foster-Johnson'
Oct 21,2022
0 people found
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Used haart for letting out properties since around 2008, wouldn't use a different agent. Can't say anything negative about them...
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“Excellent experience with Haart (Cambridge)...”

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Aug 20,2022
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Jamie
By: 'MG'
Aug 20,2022
0 people found
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Excellent experience with Haart (Cambridge). Professional advice and support from Jamie. Incredibly efficient looking for a tenant and providing support through all steps....
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“This is the second time i have used Haart and......”

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Oct 25,2021
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Jamie
By: 'Paul'
Oct 25,2021
0 people found
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This is the second time i have used Haart and dealt with Jamie. He's very proactive, always responds quickly to questions. He found me the right tenants for our house in a matter of days. Excellent service again, thanks Jamie and the team @ Haart Mill ...
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“A review for Emily Phillips of Cambridge (Lettings) Haart...”

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Oct 13,2021
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Emily
By: 'Daniel'
Oct 13,2021
1 people found
this helpful
Amazing support from Cambridge (Lettings) Haart. Our house has not spent a single month unoccupied since we concluded a management agreement with Haart nearly 2 years thank to the tremendous work by led by Emily Phillips. Highly professional, available and amicable, Emily Phillips has made our ...
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“Excellent Letting Agency!...”

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Oct 08,2021
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Jamie
By: 'CL Lee'
Oct 08,2021
0 people found
this helpful
Haart Letting is the most professional letting agency I have met! Every property they released is all under great management. The video viewing they shared is exactly same as the property itself, it really amazed me when I was viewing the property physically later. My ...
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“I have several flats managed by Jamie, I high......”

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Oct 02,2021
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Jamie
By: 'Joe'
Oct 02,2021
1 people found
this helpful
I have several flats managed by Jamie, I highly recommended this guy in Haart. He is responsible and organized. Rented out all of my flats in a short time, can’t be happier!...
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“Supportive, helpful and professional...”

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Sep 30,2021
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Jamie
By: 'Robert and Jane Farebrother'
Sep 30,2021
1 people found
this helpful
Haart have been very supportive, helpful and professional through our tenancy process. We have now had 2 sets of tenants in our property and both were vetted professionally giving us the confidence that our property would be looked after. We have had no concerns to date. ...
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“Very satisfied...”

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Sep 30,2021
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Jamie
By: 'Menik'
Sep 30,2021
1 people found
this helpful
Mr. Jamie Candham is an extremely focused communicator as a Letting Executive. As a new arrival in the UK faced with seeking a property to rent urgently, and with absolutely no prior knowledge of such procedure, he was so precise in his guidance. I am ...
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“I am so lucky with my estate agent I just ha......”

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Mar 05,2021
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Patryk
By: 'Ardian'
Mar 05,2021
2 people found
this helpful
I am so lucky with my estate agent I just had phone call from my estate agent Patryk Zyczkowski And there so professional straight to the point And helpful trying to fix and renovate the house I am living in thanks hart estate agent Cambridge...
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“We had a horrible experience renting a flat t......”

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Dec 12,2020
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Jamie
By: 'Luka'
Dec 12,2020
4 people found
this helpful
We had a horrible experience renting a flat through haart lettings agency in Cambridge - indeed it was one of the main reasons for us to move out. We were searching for a flat during the first lockdown, when viewings were not available and we ...
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“After having a terrible experience with one letting agent in ......”

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Feb 18,2015
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Jamie
By: 'Denise'
Feb 18,2015
0 people found
this helpful
After having a terrible experience with one letting agent in Cambridge. I was so relieved to have met Jamie and the team at Mill road. They are very professional, helpful and quick. I will continue to carry on using them for the renting of my ...
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By: Customer Relations Manager
Feb 19, 2015
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Dear Denise Thank you for your review. We are pleased to hear that Jamie and team have provided a good service and we are delighted to hear that you will be continuing to use us for your properties. All the best Melanie Smith Customer Relations Manager ...

“Very helpful,professional, always informed me of progress,good advice. ......”

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Feb 06,2015
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By: 'mr'
Feb 06,2015
0 people found
this helpful
Very helpful,professional, always informed me of progress,good advice. Always approachable and available,good timekeeping,and I will be happy to have eoin as my agent...
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By: Customer Relations Manager
Feb 19, 2015
View all comments (1)
Dear Ian Thank you for your lovely review, we are very pleased to hear about the service you've received from Eoin and team. All the best for the future! Melanie Smith Customer Relations Manager ...

“The whole process went smoothly, plenty of notice when access ......”

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Dec 05,2014
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By: 'Elizabeth'
Dec 05,2014
0 people found
this helpful
The whole process went smoothly, plenty of notice when access to the property was required. Any queries I had were answered clearly . All staff seemed aware of were we were up to with the process....
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By: Customer Relations Manager
Dec 05, 2014
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Hi Elizabeth, Thank you for your review. We are really pleased to hear about the service you received. All the best for the future! Melanie Smith Customer Relations Manager ...

“We are foreigners - family will be in UK for ......”

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Nov 17,2014
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Jamie
By: 'Lukas'
Nov 17,2014
0 people found
this helpful
We are foreigners - family will be in UK for only short studytime, Haart recommended us suitable property, viewings was next day, staff was nice and very helpful, then Jamie C. made all paper work. During this we were in abroad. Check in day was ...
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By: Customer Relations Manager
Nov 24, 2014
View all comments (1)
Dear Lukas, Thank you for your review. We are pleased to hear about the good service you received from Jamie and the team. All the best Melanie Smith Customer Relations Manager ...

“An utter disgrace. They treat tenants with contempt and landlords ......”

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Jun 06,2013
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By: 'extenant'
Jun 06,2013
5 people found
this helpful
An utter disgrace. They treat tenants with contempt and landlords with indifference. Incapable of (or unwilling to) organise even the most basic tasks that form the basis of their job such as check-in, inventory, and minor maintenance. Avoid Haart Mill Road at all costs....
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“Created a phantom bidder against me in order to try ......”

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Aug 26,2012
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By: 'xiaoyi'
Aug 26,2012
8 people found
this helpful
Created a phantom bidder against me in order to try to up my bid price. Lied about many issues relating to the property. Told me that they didn't have the correct paperwork for the house so that I couldn't move in on time. Told me ...
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“Firstly, the viewing of the house was late and we ......”

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Jun 26,2012
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By: 'NotgoodHaart'
Jun 26,2012
6 people found
this helpful
Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was ...
read full review
What agent could do to change your mind?
Dealt with all the issues as soon as we called them on the day of move in- or even if they had checked the house before we moved in they would have noticed these issues.
Attached Filesnbsp;
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“I called several times attempting to make an appointment to ......”

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Jun 19,2012
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By: 'Melpomene'
Jun 19,2012
5 people found
this helpful
I called several times attempting to make an appointment to view the property. Originally we had an appointment, which was cancelled 30minites beforehand, as they had not managed to contact the current tenant. I rearranged. This appointment was cancelled for the same reason. I rearranged, ...
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What agent could do to change your mind?
If they had actually had the courtesy to call me when they said they would, or work a little harder to contact the current tenant then I wouldn't be so annoyed.
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“We moved in and there were lots of pet hair ......”

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Jun 08,2012
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John
By: 'Hector'
Jun 08,2012
4 people found
this helpful
We moved in and there were lots of pet hair in the house, we had to clean up the house entirely and the landlord let us a silicone pot to fix part of the bath and some taps that were a bit loose. After trying ...
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“Myself and my partner had and are still having a ......”

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Feb 28,2012
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By: 'Bridget'
Feb 28,2012
7 people found
this helpful
Myself and my partner had and are still having a terrible experience with Haart. We began the process of renting which then fell through due to the landlord not agreeing terms with Haart. This was over nearly 4 weeks ago, and they are still to refund ...
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What agent could do to change your mind?
Refunded our money as soon as the let had fallen through. Also ever returned our phone calls and kept us informed with the process of our refund.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by haart, Cambridge CB1 3AH



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