95% sales valuation accuracy
96% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 26,2017
Oct 26,2017
0
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I used this Estate Agent on the recent sale of my property. I found the service second to none and that all members of staff treated my sale both professionally and efficiently whilst still maintaining a friendly attitude. Each member of staff had a can do approach and I was kept informed every step of the way from start to completion.
It was a real pleasure dealing with the office and was very reassuring knowing that the team was acting on my behalf.
I would not have any hesitation in using their service again or recommending them to my family or friends.
Thank you all for your efforts it was much appreciated and made my move less stressful than I imagined you could do.
It was a real pleasure dealing with the office and was very reassuring knowing that the team was acting on my behalf.
I would not have any hesitation in using their service again or recommending them to my family or friends.
Thank you all for your efforts it was much appreciated and made my move less stressful than I imagined you could do.
Comment on agent fees
I feel the fees were in line with the level of service and professionalism offered, I had no concerns at any time.
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Latest Reviews
16th Apr 2021
reviewed by 'John'
29th Nov 2019
reviewed by 'Mrs'
28th Nov 2019
reviewed by 'Kev'
9th Jun 2019
reviewed by 'Victoria'
29th Mar 2019
reviewed by 'Quigley'
Opening Hours
Address
Robert Oulsnam & Company
517 Hagley Road
Birmingham
West Midlands
B66 4AX
0121 429 9986
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £40,000 | £263,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 19 | 0 | 6 | 0 | 1 | 1 |
Areas covered
- B66
- B68
- B67
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 16,2021
Apr 16,2021
1
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I found Debbie very rude and unprofessional. The branch didn't tell about offers. I wouldn't use to sell my house, they valued mine at 165 another agent valued at 200 and it sold for 187!...
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Nov 29,2019
Nov 29,2019
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Robert Oulsnam company help me to sell my property in very short period. All the staff was very professional and did the job to very high standers. if in future I am selling or buying my first choice will be this company....
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Feb 26,2019
Feb 26,2019
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The team at Oulsnam were really helpful and professional when helping us sell our house. In particular, Ben was great to deal with and provided great support and advice throughout the process....
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Comment on agent fees
Fees were reasonable
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Nov 23,2018
Nov 23,2018
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I would like to commend on the high standards and impeccable service provided to me from the staff at hagley road branch notably from Becky,Kelly,Eva and Ben.
They have been absolutely fantastic in assisting me in my interests and enquires in search of ...
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Good
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Mar 31,2018
Mar 31,2018
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I founds Oulsnams to be professional and friendly. Every person I spoke to was easy to deal with and they answered the phone! Jenna kept me updated all along the way and dealt with my difficult buyer extremely well. She took all the stress out ...
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Comment on agent fees
The fees are very reasonable. They are transparent and there are no hidden fees for viewings.
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Oct 26,2017
Oct 26,2017
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I used this Estate Agent on the recent sale of my property. I found the service second to none and that all members of staff treated my sale both professionally and efficiently whilst still maintaining a friendly attitude. Each member of staff had a can ...
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Comment on agent fees
I feel the fees were in line with the level of service and professionalism offered, I had no concerns at any time.
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Oct 02,2017
Oct 02,2017
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Excellent service from start to finish. Valuation was just right, photos are fantastic and no agent comes close to the way Oulsnam's present their properties online. They know the area very well, have sold the majority of the properties on our street over many years ...
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Comment on agent fees
Fees very reasonable, well worth paying the extra compared to an online only agent. They present the property very well and arranged viewings promptly and efficiently. You just don't get that with online only agents and that can only harm your prospects of getting the best price for your property.
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Sep 02,2017
Sep 02,2017
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I have used Robert Oulsnam (Hagley Road) twice now in 2014 to sell a house an again this year. Both times I dealt mainly with Ben and Becky and they were extremely helpful throughout the whole experience of selling our house, which was a difficult experience ...
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Comment on agent fees
I think the estate agent’s fees charged were very reasonable as the job performed by the staff, the marketing of the property and service provided is excellent. Although I’m sure online estate agents may appear cheaper, the service offered by the Hagley Branch far outweighs that small saving.
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“Really professional service . Fantastic communication, made me feel very relaxed ......”
Mar 20,2017
Mar 20,2017
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Really professional service . Fantastic communication, made me feel very relaxed at this stressful time of moving house. Would highly recommend their service....
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Feb 08,2017
Feb 08,2017
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Handled the whole process from enquiry, viewing to submitting offers in a very professional and ethical manner. The sale and purchase was made easy by the office producing exact memorandum of sales, clear and precise sales particulars and offered flexible viewing days/times. Throughout the ...
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Good
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Jan 28,2017
Jan 28,2017
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Really helpful throughout a very long process. Excellent advice and kept us extremely well informed. Also provided a lot of guidance with a difficult accompanying sale with a different agent. Would very highly recommend....
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Comment on agent fees
No issue with the fees; just very pleased with the service provided.
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Aug 22,2016
Aug 22,2016
0
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As first time buyers we weren't sure of what to expect nor the process of purchasing a house. Jodie completely put our mind at ease and we very much felt that she was there to support us. We felt very confident that Jodie and Kelly ...
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Good
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Apr 25,2016
Apr 25,2016
0
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I sold my moms house by Auction through Hagley Rd office, the service was excellent from the start being friendly, polite, helpful I didn't have any problems they were very efficient, Ben inperticular keeping me from stressing by filling in sales form with me. Ian ...
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Good
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Apr 24,2016
Apr 24,2016
0
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We bought our house in Bearwood in 2011, then sold it in 2015, using the services of the RO team on both occasions.
With regards to both, but to our sale in particular, we were very impressed. Ben took absolutely wonderful photographs of the house, which really ...
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Comment on agent fees
The fee was fairly standard, but the service exemplary. Well worth the fee!
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Feb 11,2016
Feb 11,2016
0
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We have lived in Bearwood for 15 years and in that time have rented a property and owned 2 in the last 14 years. We have always had dealings with local agents in the area well established at that. We approached a few local agents as well as ...
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Comment on agent fees
I think the estate agents fees charged were very reasonable as the job conducted by the staff, the marketing of the property and service provided is what you pay for. I would much rather pay a fair price knowing that the job is going to be carried out well than pay a cheap price to save money, at the same time I would be annoyed knowing I had paid too much money for a service that I did not feel I get.
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Dec 07,2015
Dec 07,2015
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Thank you so much for all the help and support you gave us in selling our house. The whole process from start to finish went really smoothly and I cannot thank Becky, Ben & Jenna enough for all that they did. We even came back a ...
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Comment on agent fees
Very fair and discounted fees for second sale
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Dec 02,2015
Dec 02,2015
0
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The sale of my house by Jenna Hill at the Hagley Road branch of Robert Oulsnam was conducted a very professional manner and I was informed each time as to what was happening with the sale. This resulted in a very quick and painless transaction. ...
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Nov 25,2015
Nov 25,2015
0
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The staff at Oulsnam were extremely helpful throughout the whole experience of selling our house and we are so glad we chose them to sell our house with. Jenna and Ben were professional, approachable and friendly, explaining each step of the selling/buying process to ...
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Nov 24,2015
Nov 24,2015
1
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I chose Oulsnams to sell my property as a) I'd put the property originally through them and had had a good experience and b) they were willing to market at optimum value whereas some other estate agents under valued the property. Once I decided to ...
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Comment on agent fees
If I had any criticism, it is that Oulsnam are not the cheapest. I think with the increase in online services and buyers doing the majority of looking on websites rather than leg work from the estate agents, this needs to be reflected in the cost.
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Nov 16,2015
Nov 16,2015
0
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I dealt with Jenna Hill at the Hagley Road branch when buying my property, and I found her to be extremely helpful in terms of responding to my queries, and very proactive in resolving matters which could have held up the process. When I come ...
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Nov 13,2015
Nov 13,2015
0
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Very impressed how quick and efficient the whole staff was when buying our first house together after we got married.. Will definitely use them again if we buy a house again....
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Comment on agent fees
Fees was worth it did a good job to help use by this house
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Nov 05,2015
Nov 05,2015
1
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I couldn't fault the service we received from the staff at Oulsnams (Bearwood), we sold the house within 4 weeks and all through the process Jenna and the other staff in the office were professional, supportive and approachable. I would recommend anyone considering selling their property ...
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Jun 09,2019
Jun 09,2019
0
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I have recently sold a property with Ben's team and I found every member of staff to be professional and and went out of their way to be helpful.
This isn't the first house and will certainly not be the last that I put up ...
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Comment on agent fees
Good
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May 23,2019
May 23,2019
0
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My favourite bunch, always helpful, knowledgeable, personable and tenacious. You can only list two of the team in the review but in reality they are all brilliant and very professional at what they do. Kelly is particularly tentative and frequently emails to ask how I'm ...
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Comment on agent fees
Fair
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Mar 29,2019
Mar 29,2019
0
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I used a previous agent based on Harborne high street who will remain nameless, the service I received from them was abiismal so I decided to use Oulsnam's in stead.
Throughout the whole process the advice and honesty was so refreshing. They are the most ...
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Comment on agent fees
Excellent fees consistent with market fees
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Mar 04,2019
Mar 04,2019
0
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Used this estate agent to sell my house. Ben and the team could not be more helpful or professional right from the off. They were flexible and arranged things to suit me and were understanding of my circumstances. Ben was an excellent sales progressor and ...
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Comment on agent fees
Worth it for the service received.
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Nov 28,2019
Nov 28,2019
0
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Took our time picking an estate agent to sell our house,so glad we chose Robert Oulsnams,Bearwood Branch,from when we first met Ben,to all our dealings with Kelly,they have been an absolute pleasure,both professional & friendly.Nothing was too much trouble,...
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Complaints Procedure
We have a complaints procedure with appeal to the Ombudsman Service: Property.
Contact Julie Powell at Head Office or email [email protected]
Last updated at 9:05 AM 09/08/2016 by allAgents
Contact Julie Powell at Head Office or email [email protected]
Best Estate Agent in B66 
