Hackney, London, E8
4.4/5, 46 reviews
87% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“I lived in a shared accommodation managed by Dexters.I ......”

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Oct 24,2017
Minithumbdown
By: 'Francis'
Oct 24,2017
37 people found
this helpful
I lived in a shared accommodation managed by Dexters.

I found a new tenant to take over my room and moved out of the property end of July 2017. The new tenant provided all the relevant documentation straight away and made the deposit to Dexters in mid September (there were a few offline agreements between myself and the new tenant in regards to the deposit - landlord was happy with condition of property after I moved out).

I have been asking for Dexters to return my deposit since. They tell me that they cannot return my deposit until the new contract is signed. It has taken Dexters over a month to simply complete the process of creating and completing a contract. Even when all the documentation and funds were made available.

I desparately need the funds but am being told that I will need to wait. Very slow service and no initiative to complete the job at hand - even when they charge a ridiculous £240 administration and reference fee.

They have made the whole process stressful. I've contacted TDS and they suggested that I contact the citizens advice bureau.

Avoid Dexters where possible...
Comment on agent fees
Overpriced for the service they provide
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By: Marilyn
Nov 07, 2017
Dear Francis,

I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.

Kind regards,
Marilyn Head of Customer Relations

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Latest Reviews

View all Reviews 46
9th Jun 2022
reviewed by 'Karoline'
“Excellent service and professional approach. We met Dillan MackSenior Sales consultant from Dexter. He immediately understood our needs and as ......”
16th Sep 2020
reviewed by 'Volkan'
“They refused us to view a property, saying 'it is not for you'. The rent was 1625 pcm and we said ......”
24th Sep 2019
reviewed by 'Alison'
“The worst property management company I have ever used. Unresponsive until you complain, cavalier in sending workmen to fix minor ......”
8th Feb 2019
reviewed by 'Emily'
“I am a current tenant in a property which the landlord is advertising through Dexters. Today I received a call ......”
24th Oct 2017
reviewed by 'Francis'
“I lived in a shared accommodation managed by Dexters.I found a new tenant to take over my room and ......”
18th Aug 2017
reviewed by 'Graeme'
“I called Dexters to discuss a two bedroom next door to the property I already rent on Shacklewell Lane. I ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
10 Broadway Market
Hackney,London
Greater London
E8 4QJ
020 7247 2440, 020 7247 2441

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £300,000 £482,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 7 3 14 0 10 0 2 3
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“Excellent service and professional approach....”

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Jun 09,2022
Minithumbup
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Dillan
By: 'Karoline'
Jun 09,2022
0 people found
this helpful
Excellent service and professional approach. We met Dillan Mack Senior Sales consultant from Dexter. He immediately understood our needs and as first-time buyers, I feel we could trust his expertise. Thank you. Looking forward to my first owned home....
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By: Ria Burton
Jun 14, 2022
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Dear Karoline, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Ria Burton, Customer Relations Team ...

“They refused us to view a property, saying 'i......”

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Sep 16,2020
Minithumbdown
By: 'Volkan'
Sep 16,2020
0 people found
this helpful
They refused us to view a property, saying 'it is not for you'. The rent was 1625 pcm and we said we have a similar value of property which will rent out and have had a total annual income around 50K. They just said it is ...
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By: John Jones
Mar 04, 2021
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Hey, that sucks, I hope you found a place. However, maybe it was for the best? Do you really want to be paying 40% of your income on rent? London property sucks ...

“The worst property management company I have ......”

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Sep 24,2019
Minithumbdown
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Alison
By: 'Alison'
Sep 24,2019
3 people found
this helpful
The worst property management company I have ever used. Unresponsive until you complain, cavalier in sending workmen to fix minor issues, no follow up to check issues resolved even with an additional 10% fee for works over £350. Unresponsive to my tenants who ended up dealing with ...
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“Lying and intimidating...”

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Feb 08,2019
Minithumbdown
By: 'Emily'
Feb 08,2019
11 people found
this helpful
I am a current tenant in a property which the landlord is advertising through Dexters. Today I received a call from my landlord at 4pm asking if the agent could enter the house for a viewing. I said no, as is within my rights: the ...
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Comment on agent fees
n/a
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By: Marilyn Plews
Mar 29, 2019
View all comments (1)
Dear Emily, I understand our Director Dennis Opara has been in contact with you and resolved the situation amicably, however, if you would like to contact me to discuss this matter further please do so at [email protected] Kind Regards, Marilyn Plews Customer Relations Teams ...

“I lived in a shared accommodation managed by Dexters.I ......”

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Oct 24,2017
Minithumbdown
By: 'Francis'
Oct 24,2017
37 people found
this helpful
I lived in a shared accommodation managed by Dexters. I found a new tenant to take over my room and moved out of the property end of July 2017. The new tenant provided all the relevant documentation straight away and made the deposit to Dexters in ...
read full review
Comment on agent fees
Overpriced for the service they provide
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Nov 07, 2017
View all comments (1)
Dear Francis, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“I called Dexters to discuss a two bedroom next door ......”

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Aug 18,2017
Minithumbdown
By: 'Graeme'
Aug 18,2017
44 people found
this helpful
I called Dexters to discuss a two bedroom next door to the property I already rent on Shacklewell Lane. I currently reside in a one bed that I shared with my partner and now as we are divorcing i felt I needed a change in ...
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Comment on agent fees
I wouldn't pay this Agent fees. You pay fees to r a level of service, that sadly this agenet wouldn't warrant.
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By: Graeme
Aug 21, 2017
View all comments (2)
Dear Marilyn, Many thanks for your generic email (with name change) it would firstly help as customer service Manager to spell the name of the person correctly. Offering a sense to myself that this report matters somewhat to Dexters. I am unsure what you could do to change the above? as it will not result In me securing the property, so I will offer a word of advice to Dexters. Being personable to those you may deem "not right" is judging and offensive. Estate Agents are a dying breed an ...

“Davey Stone has been exceptional throughout our journey, from initial ......”

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Oct 30,2015
Minithumbup
By: 'Danielle'
Oct 30,2015
0 people found
this helpful
Davey Stone has been exceptional throughout our journey, from initial house hunting to the entire referencing process, to moving in! Michael Harris welcomed us with a friendly face and unrivalled knowledge of both the property and surrounding area, making us feel at ease and that ...
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“Michael was great as our letting agent. He was very ......”

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Oct 30,2015
Minithumbup
By: 'Henry'
Oct 30,2015
0 people found
this helpful
Michael was great as our letting agent. He was very upfront, easily contactable and there was no messing around. He showed us a property that was perfect and within days it was ours with no unnecessary effort or drama. Would highly recommend dealing with him....
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“Davey Stone was a great partner in the purchase of ......”

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Oct 05,2015
Minithumbup
By: 'Irena'
Oct 05,2015
0 people found
this helpful
Davey Stone was a great partner in the purchase of our first home. Jodie and Simon were always readily available, looking after our interests. They were extremely flexible and patient with our requests for visits before completion and helped us tremendously to speed up the ...
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“As a landlady, Davey Stone has exceeded my expectations - ......”

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May 26,2015
Minithumbup
By: 'Natalie'
May 26,2015
0 people found
this helpful
As a landlady, Davey Stone has exceeded my expectations - all agents are very talented at mediating fairly and politely between tenant and landlord. As a whole the agency is responsive, polite and keen. I would thoroughly recommend Davey Stone to potential buyers/ landlords and ...
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“Hannah was as ever really helpful and efficient - We ......”

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Apr 22,2015
Minithumbup
By: 'Bhunter'
Apr 22,2015
0 people found
this helpful
Hannah was as ever really helpful and efficient - We have always gone back to seek her help as dealing with her has proved very satisfactory. Would always highly recommend her as she helped make the process of finding a new tenant easy going. Hurray ...
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By: Hannah
Apr 30, 2015
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Thank you so much, it's always such a pleasure to help you find a new tenant! ...

“Davey Stone are an exception to the rule when it ......”

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Apr 16,2015
Minithumbup
By: 'YVONNE'
Apr 16,2015
0 people found
this helpful
Davey Stone are an exception to the rule when it comes to Estate Agents. They have been in the area longer than I have (20 years) and their knowledge of both the Lettings and the Sales Markets for our area is unrivaled. I have bought property ...
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“The lead sales team in Shoreditch were not always there ......”

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Apr 15,2015
Minithumbup
By: 'D'
Apr 15,2015
0 people found
this helpful
The lead sales team in Shoreditch were not always there and gave conflicting information. However once Hannah came on board, she was always at the end of the phone or would return calls. Hannah was very knowlegable, extremely efficient and nothing was ever too much ...
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“Jodie was a breath of fresh air to deal with. ......”

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Jan 08,2015
Minithumbup
By: 'Jeremy'
Jan 08,2015
0 people found
this helpful
Jodie was a breath of fresh air to deal with. Not the normal agent experience in so much as I always received an immediate response to any emails and calls and she was fully professional at all times. I was also impressed at her intricate ...
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“We had a great experience with Jodie - she was ......”

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Jan 07,2015
Minithumbup
By: 'Paddy'
Jan 07,2015
0 people found
this helpful
We had a great experience with Jodie - she was always super friendly and efficient, and helped us achieve a very smooth purchase, including recommending a brilliant Lawyer! We couldn't have asked for more....
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“Jodie Ryan sold our flat in E3 recently and we ......”

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Dec 23,2014
Minithumbup
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Jodie
By: 'Jack'
Dec 23,2014
0 people found
this helpful
Jodie Ryan sold our flat in E3 recently and we received a superb service. The price achieved was spot on, communication was excellent and everyones expectations were suitably managed. I would not hesitate to recommend Jodie or Davey Stone....
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“A big thank you to Michael for an impeccable service ......”

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Dec 19,2014
Minithumbup
By: 'Stefanie'
Dec 19,2014
0 people found
this helpful
A big thank you to Michael for an impeccable service that I have received from start to end. It's been the most pleasant and easy letting experience I have had to date which I would compare with the quality of a concierge service. I shall ...
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“When it came to letting my property with Davey Stone, ......”

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Dec 16,2014
Minithumbup
By: 'Rebecca'
Dec 16,2014
0 people found
this helpful
When it came to letting my property with Davey Stone, Hannah, Michael and John were excellent from start to finish. They were communicative, always answering emails and calls. I felt like they were positive and optimistic in their dealings with me as the nervous landlord ...
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By: Hannah
Dec 16, 2014
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Thank you Rebecca, it's been a pleasure finding you tenants. We are so happy to hear you're satisfied with our services. ...

“My experience with Davey Stone and Michael was excellent. Rarely ......”

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Aug 05,2014
Minithumbup
By: 'Lucy'
Aug 05,2014
0 people found
this helpful
My experience with Davey Stone and Michael was excellent. Rarely do you meet an agent who is willing to go above and beyond. From my first viewing of the property to the signing of papers, I felt informed, well looked after and in very good ...
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“MIchael was a total pleasure to deal with.When my ......”

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Jul 30,2014
Minithumbup
By: 'Suzy'
Jul 30,2014
0 people found
this helpful
MIchael was a total pleasure to deal with. When my first rental fell through (through no fault of his), Michael went out of his way to get me the first viewing of another, equally lovely, property which I snapped up and am now happily living ...
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“I nearly didn't contact Davey Stone as I was a ......”

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Jun 13,2014
Minithumbup
By: 'Jenny'
Jun 13,2014
0 people found
this helpful
I nearly didn't contact Davey Stone as I was a bit put off by their "over the top" marketing style but actually they were great. Simon Stone came across as a genuinely decent bloke, with knowledge and enthusiasm. My flat was under offer in 2 days ...
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“My husband and I would never have been able to ......”

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Aug 25,2013
Minithumbup
By: 'Sarah'
Aug 25,2013
0 people found
this helpful
My husband and I would never have been able to buy the property we purchased without the patience and hard work of Phil Angiolini. We were due to exchange but were informed that the previous tenant was refusing to vacate the property, it looked certain ...
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“Having recently completed on the purchase of a flat, I ......”

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Aug 09,2013
Minithumbup
By: 'Philippa'
Aug 09,2013
0 people found
this helpful
Having recently completed on the purchase of a flat, I would like to say that I found Phil Angiolini to be the most helpful and conscientious agent I have ever dealt with. I have bought and sold many properties over the years, but can honestly ...
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“Found this site looking for reviews of other agents - ......”

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Aug 03,2013
Minithumbup
By: 'Julia'
Aug 03,2013
0 people found
this helpful
Found this site looking for reviews of other agents - it prompted me to think how great Davey Stone are. I can't recommend these people highly enough. They are fantastic. I sold my flat through them 2 years ago now. They made what is always a ...
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By: simon
Aug 14, 2013
View all comments (1)
Hi Julia, thanks for the review all these years later. Hows life in Margate? Would be great to hear from you, [email protected] Simon ...

“This was a long and complex sale, which was handled ......”

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Jul 02,2013
Minithumbup
By: 'Great'
Jul 02,2013
0 people found
this helpful
This was a long and complex sale, which was handled with patience and understanding. Austin went beyond the call of duty to make the sale possible, and I thank him for his great work. I'd certainly use Davey Stone, if I ever sell!...
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“We bought our first flat through Davey Stone after looking ......”

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Jun 24,2013
Minithumbup
By: 'J'
Jun 24,2013
0 people found
this helpful
We bought our first flat through Davey Stone after looking around a number of flats across different estate agents. We found Davey Stone to be very professional and approachable throughout the whole process. We were kept informed of the status at every step of the ...
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“From start to finish the service from everyone at Davey ......”

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May 27,2013
Minithumbup
By: 'Escapee'
May 27,2013
0 people found
this helpful
From start to finish the service from everyone at Davey Stone was second to none. I was given good advice at all times. When marketing the property, the quality of photographs was excellent. I quickly got a serious offer and was supported through the whole ...
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“Davey Stone sold our flat recently and have been very ......”

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May 24,2013
Minithumbup
By: 'VME'
May 24,2013
0 people found
this helpful
Davey Stone sold our flat recently and have been very professional throught he whole experience. Their knowledge of my block of flat was very useful and certainly helped find us the righ buyer. Davey stone also helped us relocate in a rental property for a ...
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“Davey Stone is a truly outstanding firm. This is the ......”

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May 17,2013
Minithumbup
By: 'Duncan'
May 17,2013
0 people found
this helpful
Davey Stone is a truly outstanding firm. This is the fourth time I have used their services and I have always been very impressed with their approach, which is outstanding. Davey Stone made me feel confident that my property requirements and interests were genuinely important ...
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“We've been looking for 3 one bedroom flats for the last 4 ......”

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May 15,2013
Minithumbup
By: 'Zoe'
May 15,2013
0 people found
this helpful
We've been looking for 3 one bedroom flats for the last 4 months. I registered, and visited every estate agent in Hackney. I am really surprised how good Davey Stone where compared to the other estate agents in Hackney, All the others I got either nothing from, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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