63% sales valuation accuracy
63% sales fee satisfaction
0% lettings valuation accuracy
80% lettings fee satisfaction
Oct 24,2017
Oct 24,2017
1
people found
this helpful
this helpful
I was a little worried having read some of the reviews on here just after signing a tenancy agreement with Feliks Augustine. However, I was wrong to be afraid. Ian was very professional (I can understand how this would come across as curt to other reviewers, but my experience was very much different), and on the very few occasions he was not contactable the rest of the team were very helpful. We were renting for several years and only moved after our dream flat became available. I was again worried when it came to checking out, however we scrubbed the flat ourselves and our deposit was returned in full. I would definitely recommend Feliks Augustine, and I can't think of another agent (except my current one...fingers crossed!) that I would say that about. The only reason I give them 4 stars instead of 5 is that some of the additional fees are slightly high, although I must say that these were all laid out perfectly clearly at the start of our tenancy. This I would suggest is more of a general grievance I have with the rental market, and the only one that affected us was the fee for a reference.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Dec 2021
reviewed by 'Ana'
23rd Feb 2021
reviewed by 'Sam'
11th Feb 2021
reviewed by 'Alex'
18th Nov 2020
reviewed by 'Gabor'
23rd Jun 2020
reviewed by 'Angus'
Opening Hours
Address
Feliks Augustine
5 Greenwich South Street
Greenwich,London
Greater London
SE10 8NW
020 8858 7111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 63% | 63% | £0 | £0 |
| Lettings | 0% | 80% | £1,100 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 14 | 12 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 03,2021
Dec 03,2021
0
people found
this helpful
this helpful
Feliks Augustine is a great agency and helped us find the perfect house to our needs last year during a terrible time (Christmas lockdown!). Peter found exactly what we were looking for and ensure the process was smooth. Communication has been good since then and ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2021
Feb 25,2021
0
people found
this helpful
this helpful
Ian was our direct contact at Feliks Augustine. He was always very efficient, quick to respond and take action. They are not as bureaucratic as other larger agencies are, which I think is great, there are no excesses. I highly recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23,2021
Feb 23,2021
0
people found
this helpful
this helpful
Always very helpful and quick to sort out any issues. Move in and out was also very straight forward. Would definitely use their services again! Thank you guys...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2021
Feb 11,2021
0
people found
this helpful
this helpful
Very helpful and personable agents. Thank you so much to Ian for helping me with a key-related disaster. The agents are very quick in responding to issues or questions in a friendly way....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2020
Nov 18,2020
0
people found
this helpful
this helpful
Ian was very helpful during our stay of 2 and a half years.
He has a professional and helpful attitude. We were always able to turn to him with trust and he provided a solution for any issues that occurred. We only can recommend his service....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2020
Jun 23,2020
0
people found
this helpful
this helpful
My wife and I rented a flat from Feliks Augustine for just shy of ten years. We received outstanding service from them over our entire tenancy. They were consistently efficient in resolving any issues we had with the building and were quick to respond to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2020
May 18,2020
0
people found
this helpful
this helpful
Everything was very smooth and the whole experience (both moving in and out) was good. I dealt with Ian and he was always very friendly which helps....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2018
Aug 10,2018
2
people found
this helpful
this helpful
Overall I had a lovely experience with FA! They were very efficient when it came to checking in and getting sorted and continued to be whenever we hadn't any queries or problems! Both Peter and Ian were helpful when we had an incident with a ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2018
Aug 09,2018
2
people found
this helpful
this helpful
Felix Augustine are everything you could want/expect from an agency. As students, the prospects of moving in to your own home is a daunting process but the staff at FA were so kind and helpful the process of securing the rental property, checking in ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2017
Nov 08,2017
4
people found
this helpful
this helpful
If it was possible to leave anything less than a 1 star I would...I would advise anyone who is looking to rent in or around the Greenwich area to avoid these agents like the plague. It was all well and good until after we signed ...
read full review
read full review
Comment on agent fees
bad - actually appalling
Was this helpful?
Yes
Yes
Aug 08, 2019
View all comments
(2)
The lady is actually right. Agency's response is disgusting. You need to work in a different profession Ian - clearly not customer service.
Thank you for sharing your honest experience! ...
Oct 24,2017
Oct 24,2017
1
people found
this helpful
this helpful
I was a little worried having read some of the reviews on here just after signing a tenancy agreement with Feliks Augustine. However, I was wrong to be afraid. Ian was very professional (I can understand how this would come across as curt to other ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2016
Nov 15,2016
0
people found
this helpful
this helpful
I have dealt with Ian throughout our most recent tenancy and have found him very professional and helpful at all times. Any maintenance issues we contacted him about were dealt with promptly, without fuss. He has also been very accommodating since we gave our notice ...
read full review
read full review
Comment on agent fees
Reasonable fees, clearly detailed. No hidden charges.
Was this helpful?
Yes
Yes
Oct 30,2016
Oct 30,2016
0
people found
this helpful
this helpful
I don't know what these other people are talking about. I've had nothing but good service from FA. I think the problem might have been David who was pretty useless who gave me wrong information but Ian and the other staff have been really good. ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
May 25,2015
May 25,2015
7
people found
this helpful
this helpful
Working with this company was very difficult. They are very slow at getting work done and will repeatedly make excuses or say the problem is your fault. They were extremely hard work, he is a very condescending person who gets horribly defensive if he knows ...
read full review
read full review
What agent could do to change your mind?
Answer ALL emails Learn basic social skillsAttached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 03,2014
Sep 03,2014
2
people found
this helpful
this helpful
Was a tenant in a property in Greenwich - bad service - always tried to get out of helping us. some bad points:
Took weeks to get someone to fix leaking roof
Said we'd have to pay for boiler repair cos girls should be able ...
read full review
read full review
What agent could do to change your mind?
work together, be attentive, dont be rude and condesendingAttached Filesnbsp;
Comment on agent fees
wasn't cleaned when moved in bad floor bad paint leaking everywhere
Was this helpful?
Yes
Yes
Sep 16, 2014
View all comments
(1)
As agents any major problem with a property is reported to the landlord immediately and we will suggest ways to carry out works quickly and efficiently. At Feliks Augustine we manage a large number of properties and very rarely encounter tenants that are dissatisfied with our service.
We do suggest initial checks before a workman is sent out to avoid a possible false call out charge if the issue is considered a minor one. ...
May 10,2013
May 10,2013
7
people found
this helpful
this helpful
The worst Agency I have ever dealt with. Stay away. Never rent from them as at the end of your tenancy they will charge you for everything, even if you know you left the place better than it was when you moved in....
read full review
read full review
What agent could do to change your mind?
They could start with returning my emails and calls and then I would like them to prove how the flat looked before I moved in and why they want to charge me for things that were fine when I left the flat.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 09, 2013
View all comments
(1)
As an Agent, Feliks Augustine has a responsibility to the Landlord to ensure that their property is left in the same condition on move-out as at move-in , fair wear and tear excepted. Most tenants are refunded their full deposit on leaving a property. For the minority who have monies deducted, Feliks Augustine explains the deduction and makes it clear that if they are unhappy with these then they are able to raise a complaint with MyDeposits and as a rule, Feliks Augustine uses the Small Claims ...
Feb 25,2013
Feb 25,2013
1
people found
this helpful
this helpful
I've got nothing but praise for these guys. As a result of a family tragedy, I had to leave my flat four months early. Not only did they organise cleaners to come in and sort the place out for me after I left, but the ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2012
Sep 11,2012
9
people found
this helpful
this helpful
Cant beleieve the charges for leaving the property, £50 plus VAT for changes of lightbulbs (there was one missing lightbulb but when we moved in there was 4 missing), £85 plus VAT for change of carpet (when we moved in on the inventory check it states "bedroom carpet ...
read full review
read full review
What agent could do to change your mind?
NOT STOLEN MONEY FROM OUR DEPOSITAttached Filesnbsp;
Was this helpful?
Yes
Yes
May 10, 2013
View all comments
(2)
Hi Ian, I am sure you are aware of how unfair your Agency is. How can you stay with them for so long and help make other people lives miserable? You see how flats look like before people move in. I wished you have warned me then and told about taking plenty of pictures on the moving in day. I don't understand how can you be like this. ...
Aug 31,2012
Aug 31,2012
10
people found
this helpful
this helpful
Would like to warn everybody against using these guys. They tried to keep us in the property longer than the year that we signed to. After moving out they've charged us ludicrous sums for cleaning and repairs. They have even tried to charge us for ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25, 2013
View all comments
(2)
This property was left in an appalling condition. We informed the tenant to take us to court (even giving him the reference for the relevant form) or to use the Tenants Deposit Protection Scheme to raise a complaint, as is our policy. This tenant did neither but decided to try and damage our reputation by writing such libellous comments. However, we are still waiting for their pictures and video footage as mentioned... ...
Mar 01,2012
Mar 01,2012
12
people found
this helpful
this helpful
Left flat in pristine condition and was still charged an extortionate cleaning fee, plus decorating fee for damages that didn't exist. Ignoring our emails. We are taking this further. Any one moving out - take pictures of every room and cupboard. Similar situation - please ...
read full review
read full review
What agent could do to change your mind?
Left flat in pristine condition and was still charged an extortionate cleaning fee, plus decorating fee for damages that didn't exist. Ignoring our emails. We are taking this further. Any one moving out - take pictures of every room and cupboard. Similar situation - please get in touch - it seems like this company is abusing their position and should be reported.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 25, 2013
View all comments
(1)
Although this person has not had the courage to put their real name, we believe we know who it is and to which property it refers to. This property was left in a very bad condition which involved redecorating, we did informed the tenant about this but the tenant did nothing about it but decided to try and damage our reputation by writing such libellous details anonymously. However, we are pleased to report that this tactic of his has backfired as we have received instructions from a number of ...
Feb 15,2012
Feb 15,2012
7
people found
this helpful
this helpful
Similarly to what was said by other people here, Feliks Augustine kept my deposit, even though property was in better condition than before I moved in. They tried to claim ridiculously high charges for damages that already existed. They don't respond to my emails and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15, 2014
View all comments
(4)
Ian , do you think that not using a free dispute service and sending a case to court in Northampton, while the flat I was renting was in Greenwich and your agency is in Greenwich, and without letting the tenant know is fair? ...
Jun 24,2011
Jun 24,2011
3
people found
this helpful
this helpful
A few of my properties are currently been managed by Feliks Augustine and I have found them extremely competent and helpful throughout the entire process. I thought I would write them up a good review as they were getting a few bad ones on here. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2011
May 13,2011
1
people found
this helpful
this helpful
My sister rented a flat over 6 years ago from Feliks Augustine. She was very pleased with the flat and the agents. She said that, other than the initial fee, there were no other hidden costs throughout the tenancy nor at the end of the tenancy. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15, 2012
View all comments
(1)
This is because you haven't moved out. That is when the nightmare begins. ...
“Appallingly unprofessional and unsatisfactory customer service - rude, untimely, arrogant. ......”
Mar 15,2011
Mar 15,2011
9
people found
this helpful
this helpful
Appallingly unprofessional and unsatisfactory customer service - rude, untimely, arrogant. Was unable to get my deposit back, even though I left the property in better condition than when I moved in. Would never recommend this estate agency to anyone....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2010
Oct 10,2010
10
people found
this helpful
this helpful
Rogue estate agents who fail to respond to tenants requests for fundamental work during tenancy (i.e. no hot water for one month and no attempt to repair). They will keep your deposit without any justification. Take care....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2010
Sep 08,2010
8
people found
this helpful
this helpful
Very poor service. I waited months for my deposit back. Impossible to get hold of the manager, who showed us a property and blinded with his kindness. You believe this guy - she will screw you over.
Apart from that our neighbours got a quote ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2013
View all comments
(1)
The manager is not female.... ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
